From the Spring Issue 2018
In a new era led by patients as consumers, technology
advancements are proliferating and reshaping the delivery of healthcare.
Expectations of expanded access, transparent pricing, and greater
convenience call for significant investments in technological
innovations. Technology also provides opportunities for providers to
improve the quality and safety of care and to lower costs. How do
organizations develop and use new technology, and how do they measure
the value of their investments? What innovative business models will
drive the development or adoption of new technology?
To compete in the healthcare marketplace, innovative
hospitals and health systems must develop a foundational information
infrastructure, starting with and building on the electronic health
record (EHR). Their platform must support interoperability for data
exchange, predictive analytics, and data integrity and security. It must
also support population health management and care coordination; the
use of digital wireless devices and wearable sensors; and e-mail, social
media, web-based portals, and mobile apps. Tools and technology are
necessary to engage consumers, communicate effectively, facilitate
service provision, and demonstrate quality and safety, as well as to
support new models of care delivery.
This issue of Frontiers of Health Services Management
shows how organizations—large and small, urban and rural—have developed
and applied technology to reach patients as consumers and provide their
care where and when they need it. Telemedicine, telehealth,
e-consultations, physician e-visits, patient engagement apps, and
direct-care delivery apps are just a few of the solutions that are
changing the delivery of care in a significant way.
Continue reading this Issue's Editorial here...
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