Leadership in Disruptive Times: The Key to Changing Healthcare : Frontiers of Health Services Management

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Leadership in Disruptive Times: The Key to Changing Healthcare

Agee, Nancy Howell

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Frontiers of Health Services Management 36(3):p 3-11, Spring 2020. | DOI: 10.1097/HAP.0000000000000076



Quality and safety are the top priorities of every hospital and health system. Patients put their trust in us as healthcare leaders, often in the most vulnerable moments of their lives, and we must respond with high-quality, highly reliable, and compassionate care.

Patients have the right to expect the best return for their healthcare dollars. Recognizing that expectation, progressive hospitals and health systems are embracing the move to value-based care and are enhancing affordability. The goal is to provide greater value to patients by improving quality, lowering costs, and enhancing the patient experience.

Ever-changing market forces affect how hospitals and health systems deliver care and may also affect how much they are reimbursed for services. We must stretch to transform, improve, and even redefine care delivery for all of our patients as well as our teams of caregivers and staff.

Carilion Clinic demonstrates this commitment in our continuing evolution as an integrated delivery system, along with our participation in new national collaborations to improve affordability and advance innovation. We are catalysts for change in a sector that is ripe for it.

© 2020 Foundation of the American College of Healthcare Executives

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