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A Tool Kit for Improving Communication in Your Healthcare Organization

Cunningham, Lynne FACHE

Frontiers of Health Services Management: Fall 2019 - Volume 36 - Issue 1 - p 3–13
doi: 10.1097/HAP.0000000000000066
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SUMMARY Effective leadership starts with communication. The ability to communicate can help healthcare leaders gain the trust and confidence of their entire team, leading to better employee engagement and patient outcomes. As the scope of roles, adoption of technology, and needs of the workforce evolve, it is important for leaders to have a tool kit to help them communicate strategically consistent messages to key stakeholders. This article presents an array of evidence-based tools to strengthen leadership skills and drive better, sustainable results for healthcare organizations.

Lynne Cunningham, FACHE, is a coach, speaker, and author in Huron’s Studer Group, based in Granite Bay, California.

The author declares no conflicts of interest.

Supplemental digital content is available for this article. The direct URL citation appears in the printed text and is provided in the HTML and PDF versions of this article on the journal’s website (

© 2019 Foundation of the American College of Healthcare Executives
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