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Building a Resilient Workforce

Promoting Joy in Clinical Care

West, Page; Gee, Perry M.

Frontiers of Health Services Management: December 2018 - Volume 35 - Issue 2 - p 14–23
doi: 10.1097/HAP.0000000000000044
Feature Articles

SUMMARY At Dignity Health, one of the nation’s largest healthcare systems, we believe that all people deserve access to quality medical care regardless of their background, ethnicity, or circumstances. Healing is our calling, and “Hello humankindness” is our brand purpose, which supports our mission to deliver compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. Through teamwork and innovation, faith and compassion, and advocacy and action, we endeavor every day to keep our patients and staff members healthy and fulfilled. This article highlights efforts at Dignity Health to reduce burnout and increase resilience in our employees. Our team is focusing on evidence-based interventions and strategic partnerships to tackle these complicated issues.

Page West, RN, is senior vice president and system chief nursing executive for Dignity Health in San Francisco, California.

Perry M. Gee, PhD, RN, is nurse scientist for Dignity Health in Phoenix, Arizona.

The authors declare no conflicts of interest.

© 2018 Foundation of the American College of Healthcare Executives
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