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Cybersecurity

Positive Changes Through Processes and Team Culture

Pullin, Dennis W., FACHE

Frontiers of Health Services Management: October 2018 - Volume 35 - Issue 1 - p 3–12
doi: 10.1097/HAP.0000000000000038
Feature Articles

SUMMARY Protecting your organization’s technology systems, devices, and electronic information is more important than ever before as healthcare increasingly becomes a target for cyberattacks, phishing, and ransomware. Hackers have turned this cyber warfare into a multibillion-dollar business, and the attacks are only getting worse. No company or individual is immune to the risks of cyberattacks, which can not only damage an organization’s operations and reputation but also affect patient care quality and safety.

At Virtua, one of New Jersey’s largest health systems, cybersecurity is a team effort. From board trustees to frontline employees, everyone is held accountable for protecting the organization against cyberattacks. Virtua’s action plans include technology solutions, process improvements, governance under a chief information security officer, vendor management, and employee education and awareness.

Completely eliminating the threat of cyberattacks, phishing, and ransomware is impossible, but keeping cybersecurity a part of an organization’s strategic plan is vital because the best possible offense is a strong, dependable defense.

Dennis W. Pullin, FACHE, is president and CEO of Virtua in Marlton, New Jersey.

The author declares no conflicts of interest.

© 2018 Foundation of the American College of Healthcare Executives
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