Rapid, disruptive change is today's normal. It comes in all forms and frequencies. To cope and survive, healthcare executives need to build a culture of agility and resilience at all levels and across all domains of the hospital or health system.
Lakeland Regional Health Systems Inc. has been transforming its culture in order to manage resilience by creating purpose. To adapt and sustain itself, Lakeland Regional has launched a transformation from a culture characterized by a collection of single values to one whose core is caring relationships through human interaction; human experience; and community values, beliefs, and attitudes. With a clear purpose of caring for ourselves, caring for our patients and families, caring for each other, and caring for our community, Lakeland Regional is creating resilience by building a purpose that sets the stage for a resilient culture defined by purpose; passion; and a healthy work, spiritual, and life balance.
Michael Spake, JD, is vice president of Administrative Services and Compliance and integrity officer at Lakeland (Fla.) Regional Health Systems Inc. Elaine C. Thompson, PhD, FACHE, is CEO of Lakeland Regional Health Systems Inc.