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Interventional studies performed in emergency medical communication centres

systematic review

Reuter, Paul-Georgesa,,b,,c; Chauvin, Anthonyd,,e; Javaud, Nicolasf,,g; Adnet, Frédérica,,b; Lapostolle, Frédérica,,b; Yordanov, Yourie,,h,,i

European Journal of Emergency Medicine: May 14, 2019 - Volume Publish Ahead of Print - Issue - p
doi: 10.1097/MEJ.0000000000000608
Review article: PDF Only

Objectives We aimed to both quantitatively and qualitatively describe interventional research performed in emergency medical communication centres.

Methods We conducted a systematic review of articles published in MEDLINE, Cochrane Central Register of Controlled Trials and Web of Science. Studies evaluating therapeutic or organizational interventions directed by call centres in the context of emergencies were included. Studies of call centre management for general practice or nonhealthcare agencies were excluded. We assessed general characteristics and methodological information for each study. Quality was evaluated by the Cochrane Risk of Bias tool or the Newcastle-Ottawa Scale.

Results Among 3896 articles screened, we retained 59; 41 studies were randomized controlled trials (69%) and 18 (31%) were before–after studies; 41 (69%) took place in a single centre. For 33 (56%), 22 (37%) and 4 (7%) studies, the models used were simulation training, patient-based or experimental, respectively. The main topic was cardiac arrests (n = 45, 76%), with outcome measures of cardiopulmonary resuscitation quality and dispatch assistance. Among randomized controlled trials, risk of bias was unclear or high for selective reporting for 37 (90%) studies, low for blinding of outcomes for 34 (83%) and low for incomplete outcomes for 31 (76%). Regarding before–after studies, quality was high in 9 (50%) studies.

Conclusion Few interventional studies have been performed in call centres. Studies mainly involved simulation and focussed on cardiac arrest. The quality of studies needs improvement to allow for a better recognition and understanding of emergency medical call control.

aUrgences-Samu 93, Hôpital Avicenne, Assistance Publique-Hôpitaux de Paris, Université Paris 13, Bobigny

bInserm U942, Biomarkers in Cardioneurovascular Diseases, Université Paris 7-Denis Diderot

cSamu 92, Hôpital Raymond Poincaré, Assistance Publique-Hôpitaux de Paris, Université Versailles-Saint-Quentin-en-Yvelines, Garches

dEmergency Departement, Hôpital Lariboisière, Assistance Publique-Hôpitaux de Paris, Faculté de Médecine, Université Diderot

eINSERM U1153, Statistic and Epidemiologic Research Center Sorbonne Paris Cité, METHODS Team, Hotel-Dieu Hospital

fService des Urgences-Hôpital Louis Mourier, Assistance Publique-Hôpitaux de Paris, Université Paris 7-Denis Diderot, Colombes

gCentre de référence sur les angiœdèmes à kinines (CRéAk), Université Paris 7-Denis Dideros

hSorbonne Universités, UPMC Paris Univ-06

iService des Urgences, Hôpital Saint Antoine, Assistance Publique-Hôpitaux de Paris, Paris, France

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Received 8 November 2018 Accepted 9 March 2019

Correspondence to Paul-Georges Reuter, MD, PhD, Samu 92, 104, Boulevard Raymond Poincaré, 92380 Garches, France, Tel: +33 1 47 10 70 01; fax: +33 1 47 10 70 07; e-mail:

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