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Doc ApprovED: Messaging Platform Grasps the Needs of ED Staff

Mohseni, Alex MD

doi: 10.1097/01.EEM.0000503378.46316.8d
Doc ApprovED

Dr. Mohseniis an emergency physician in the Washington, D.C., metropolitan area and the chief innovation officer of Emergency Medicine Associates. He is the editor of his own blog, Follow him on Twitter @amohseni, and read his past columns at





Mobile Heartbeat is an innovative HIPAA-compliant messaging platform designed to solve the unique challenges of intra-hospital communications. The company has assembled an impressive team of engineers to build a robust solution to these problems. They provide the entire package of hardware, software, and integration with legacy hospital systems to allow hospital staff to communicate with each other quickly and efficiently.

Using one's own mobile device or a hospital-provided one, hospital staff can log in to the Mobile Heartbeat app and easily find other hospital staff based on their roles (e.g., x-ray tech) and relationships (e.g., nurse for patient John Smith). This feature is the major differentiator of this product from its competitors. Most hospital staff don't personally know who the urinalysis lab tech is each day and don't need to know; they simply need to be able to communicate with the person in that role.



Mobile Heartbeat's other features reflect how well they understand the special needs of hospital and ED staff: alarms and alerts for more urgent communications, integration with lab results, ability to send images, and preprogrammed, frequently used responses. The platform also offers QuickLaunch hardware that allows a staff member to log in or switch to a hospital-provided smartphone by swiping his badge.

Mobile Heartbeat has shown in its current implementations that their solution helps reduce noise and distraction levels and increase efficiency. I would want to see even more features to help solve our communication challenges in the ED, but Mobile Heartbeat is a great step in the right direction and hopefully one of many such solutions to come.

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