I just wanted to say how much I enjoy Dr. Edwin Leap's columns in EMN. He says the things we all think (I've practiced emergency medicine for 25 years), but aren't articulate enough to say.
His recent column on patients vs. customers was great. (“The Difference Between a Customer and a Patient,” 2005;27:14.) I still remember the one about his visit to the ophthalmologist. Keep up the good work.
William B. Jones, MD