Table of Contents
Introduction (Arnal, Preckel) p 5
Chapter 1: Implementation of the Helsinki Declaration on Patient Safety in Anaesthesiology: past activities, current European perspectives and future opportunities (Ffrench-O’Carroll, Smith) p 11
Chapter 2: How to define and adequately measure perioperative patient safety (Haller) p 26
Chapter 3: Speaking up as a vital part of a safety culture (Brattebø, Whitaker) p 39
Chapter 4: Learning from excellence and safety-II:reframing patient safety (Plunkett) p 51
Chapter 5: Safety from the patient's perspective (Mellin-Olsen) p 61
Chapter 6: Teaching patient safety in medical school – preparing for professional practice (Wacker, Staender) p 68
Chapter 7: Multidisciplinary simulation for patient safety training: putting human factors theory into action (Neuhaus) p 82
Chapter 8: Care transitions, handovers and continuity of perioperative medical care: recent developments and how to train residents and staff (Østergaard) p 88
Chapter 9: Incident reporting in complexity (Staender) p 98
Chapter 10: Supporting healthcare individuals and teams after an adverse event – the care for the second victim (Staender) p 103
Chapter 11: The role of checklists in perioperative care (Haugen) p 107
Chapter 12: Emergency manuals as cognitive aids: from simulations to clinical Implementations and uses (Goldhaber-Fiebert) p 118
Chapter 13: Anaesthetic monitoring recommendations during general anaesthesia: how consistent are they across the globe? (Hendrickx, Feldman, Schüler) p 125
Chapter 14: Avoiding failure-to-rescue: rapid response teams (Subbe, Welch) p 136
Chapter 15: Diagnosing the deteriorating patient: remote monitoring on the ward and beyond (Preckel, Kalkman) p 146
Chapter 16: Standardisation of the “Cardiac Arrest Call” telephone number 2222 (Whitaker) p 155
Chapter 17: Safe medication administration in anaesthesia practice – new developments (Whitaker) p 164
Chapter 18: Safe sedation: where are we today? (Fuchs-Buder, Struys) p 177
Chapter 19: Patient Blood Management – an update of its effects on patient safety (Meybohm, Zacharowski) p 185
References p 193
Introduction (Arnal, Preckel)
‘Anaesthesiologists have a unique, cross-speciality opportunity to influence the safety and quality of patient care’.1 The central role of anaesthesiologists in the acute and surgical patient; the safety improvements in anaesthetic practice, with more than 10-fold decrease of anaesthesia mortality since 1970 and the pioneering interest in the topic have made anaesthesiology the leading medical speciality for addressing patient safety issues.2–4 In the 1999 Institute of Medicine report ‘To Err is Human’, Anaesthesiology rightly received the recognition it deserved as the original leader in patient safety, and even the source of the term ‘Patient Safety’ itself.5 Anaesthesia care has become quite safe: an analysis of national registry data from the United States revealed for the years 1999 to 2005 an estimated rate for anaesthesia-related death of 1.1 per million population per year, and 8.2 per million hospital surgical discharges.6 However, huge regional differences exist, and anaesthesia-related mortality is much higher in low-income and middle-income countries.7,8 This difference becomes even more important if we recognise that availability of surgery is unequally distributed in the world, with the expectation that surgery will increase in the lower income countries during the next decades.9
Which risks for patient safety do we face in anaesthesiology? today Previous publications have shown that even in high-income countries, 44 to 54% of peri-operative ‘adverse events’ are preventable. Factors like increased pressure on throughput, along with reduced medical staff, new drugs and devices, sicker patients, as well as more complex procedures all increase the opportunity for errors in our work. Are we now paying the price for the success from previous years? Chantler10, already in 1999, said that ‘Medicine used to be simple, ineffective and relatively safe. Now it is complex, effective and potentially dangerous’. Surgical and anaesthesia safety was for a long time unrecognised as a public health issue and for numerous safety topics we still lack evidence-based data. For years, medical staff and policy makers failed to use existing safety know-how from industry in healthcare systems.11
Patient safety is an activity to mitigate preventable patient harm that may occur during the delivery of medical care. The European Board of Anaesthesiology (EBA)/European Union of Medical Specialists (UEMS) had previously published safety recommendations on Minimal Monitoring and Postanaesthesia Care, but with the growing public and professional interest it was decided to produce a much more encompassing document.12,13 The EBA and the European Society of Anaesthesiology (ESA) published a consensus on what needs to be done/achieved for improvement of peri-operative patient safety. During the Euroanaesthesia meeting in 2010, taking place in Helsinki, Finland, this vision was presented to anaesthesiologists, patients, industry and others involved in health care as the ‘Helsinki Declaration on Patient Safety in Anaesthesiology’.1
This Declaration represents a shared opinion of what currently is worth doing and practical to improve patient safety. There are eight ‘Heads of Agreement’ and seven ‘Principal Requirements’.
Helsinki Declaration on patient safety in anaesthesiology
Anaesthesiology shares responsibility for quality and safety in Anaesthesia, Intensive Care, Emergency Medicine and Pain Medicine, including the whole peri-operative process and also in many other situations inside and outside the hospital where patients are at their most vulnerable.1
- (1) Around 230 million patients undergo anaesthesia for major surgery in the world every year. Seven million develop severe complications associated with these surgical procedures from which one million die (200 000 in Europe).1 All involved should try to reduce this complication rate significantly.
Anaesthesiology is the key speciality in medicine to take up responsibility for achieving the goals listed below which will notably improve Patient Safety in Europe.
Heads of agreement
- (1) Patients have a right to expect to be safe and protected from harm during their medical care and anaesthesiology has a key role to play in improving patient safety peri-operatively. To this end we fully endorse the World Federation of Societies of Anaesthesiologists International Standards for a Safe Practice of Anaesthesia.
- (2) Patients have an important role to play in their safe care which they should be educated about and given opportunities to provide feedback to further improve the process for others.
- (3) The funders of health care have a right to expect that peri-operative anaesthesia care will be delivered safely and therefore they must provide appropriate resources.
- (4) Education has a key role to play in improving patient safety, and we fully support the development, dissemination and delivery of patient safety training.
- (5) Human factors play a large part in the delivery of safe care to patients, and we will work with our surgical, nursing and other clinical partners to reliably provide this.
- (6) Our partners in industry have an important role to play in developing, manufacturing and supplying safe drugs and equipment for our patients’ care.
- (7) Anaesthesiology has been a key speciality in medicine leading the development of patient safety. We are not complacent and know there are still more areas to improve through research and innovation.
- (8) No ethical, legal or regulatory requirement should reduce or eliminate any of the protections for safe care set forth in this Declaration.
- (1) All institutions providing peri-operative anaesthesia care to patients (in Europe) should comply with the minimum standards of monitoring recommended by the EBA, both in operating theatres and in recovery areas.
- (2) All such institutions should have protocols and the necessary facilities for managing the following:
- (a) Pre-operative assessment and preparation
- (b) Checking equipment and drugs
- (c) Syringe labelling
- (d) Difficult/failed intubation
- (e) Malignant hyperpyrexia
- (f) Anaphylaxis
- (g) Local anaesthetic toxicity
- (h) Massive haemorrhage
- (i) Infection control
- (j) Postoperative care, including pain relief
- (3) All institutions providing sedation to patients must comply with anaesthesiology recognised sedation standards for safe practice.
- (4) All institutions should support the WHO Safe Surgery Saves Lives initiative and checklist.
- (5) All departments of anaesthesiology in Europe must be able to produce an annual report of measures taken and results obtained in improving patient safety locally.
- (6) All institutions providing anaesthesiological care to patients must collect the required data to be able to produce an annual report on patient morbidity and mortality.
- (7) All institutions providing anaesthesiological care to patients must contribute to the recognised national or other major audits of safe practice and critical incident reporting systems. Resources must be provided to achieve this.
This Declaration emphasises the key role of anaesthesiology in promoting safe peri-operative care.
We invite anyone involved in health care to join us and sign up to this Declaration.
We will reconvene to review our progress annually to implement this Declaration.
The presidents of EBA/UEMS, ESA and the chairperson of the National Anesthesia Society Committee on behalf of the ESA Member Societies signed the Declaration in Helsinki on 12 June 2010. The Declaration was immediately endorsed by several international and national organisations/societies. Meanwhile, anaesthesia societies all over the world signed the Declaration (https://www.esahq.org/uploads/media/ESA/Files/Downloads/Resources-PatientSafety-MapHelsinkiDeclaration/Resources-PatientSafety-Map%20Helsinki%20Declaration.pdf).
This year, in May/June 2020, ESA and EBA are celebrating the 10th anniversary of the Helsinki Declaration on Patient Safety in Anaesthesiology; a good opportunity to look back and forward evaluating what was achieved in the recent 10 years, and what needs to be done in the upcoming years. Implementation of the Declaration was an objective from the outset and in connection with this in 2011, an issue of the journal Best Practice and Research in Clinical the project consisted of an online survey of ESA members to s.14 A joint EBA/ESA Task Force was set up to deliver this and produced a number of implementation tools distributed at Euroanaesthesia Congresses and put on the website. A discussion in the Patient Safety and Quality Committee (PSQC) of the ESA has led to engagement in an update of the safety literature, resulting in the present ‘Expert Opinion’. This article will go beyond the topics mentioned in the Helsinki Declaration on Patient Safety in Anaesthesiology, and will elaborate on topics, which 10 years ago were not as prevalent as today in the clinical practice. Of course, the list of safety topics covered by the following chapters is not – and cannot be – exhaustive. The reader will learn that there has been enormous progress and developments regarding safety tools, but it will also be mentioned that in given areas we urgently need more valuable research data. Randomised clinical trials are often difficult to perform in safety topics, and newer strategies might offer opportunities.15 Methods other than clinical trials can also illuminate safety.16
As this experts’ opinion compilation emanates from the 10th anniversary of the Helsinki Declaration, we start by presenting the state of its implementation and a reflection on the role that the Declaration has meant in the past and can be foreseen in the future. Following this initial chapter, we present a mixture of a selection of Helsinki Declaration principal requirement updates (pre-operative assessment, incident reporting, medication safety (beyond the syringe labelling), monitoring standards and safe sedation) a collection of chapters related to human factors (speak up, multidisciplinary simulation, handovers and cognitive aids, exhibiting the growth of knowledge and relevance of this Helsinki Declaration ‘head of agreement’ in the last decade); and a compendium of relevant topics to patient safety that have become more relevant since the Declaration was launched and that were not specifically addressed in 2010 but we consider necessary to include in 2020 (Learning from Excellence (LfE), the patient perspective, patient safety teaching, second victim support, failure to rescue and patient blood management (PBM)). Displaying all these chapters in the order just presented would probably send the false message of having old and new topics. We have, therefore, mixed them in a varied and eclectic hierarchy-free distribution.
The experts addressed their specific topic: the reader will find classical reviews, more systematic reviews, political statements, personal opinions and also original data presentation. With this publication we hope to further stimulate implementation of the Helsinki Declaration on Patient Safety in Anaesthesiology in your own hospital, as well as opening the scope of the patient safety strategies to address in the near future.
Chapter 1: Implementation of the Helsinki Declaration on patient safety in anaesthesiology: past activities, current European perspectives and future opportunities (Ffrench-O’Carroll, Smith)
The Helsinki Declaration on patient safety in anaesthesiology
The Helsinki Declaration on Patient Safety in Anaesthesiology (hereafter ‘the Declaration’) was launched in 2010 by the EBA/UEMS in close co-operation with the ESA.1 It set out a vision for patient safety in anaesthesiology, together with recommendations for specific activities which could improve safety. It has four distinct elements: standards for clinical care; protocols for the management of clinical crises in anaesthesiology; critical incident reporting; and an exhortation to engage in audit and the compilation of annual reports about local patient safety as well as morbidity and mortality, to reap the benefits of measurement to improve safety.
The Declaration was signed by all the European societies attending its launch in Helsinki and also by the European Patients’ Forum. A number of implementation activities were undertaken to promote the use of the Declaration in practice. A joint EBA/ESA Patient Safety Task Force was set up, and every year this produced materials and resources that were made freely available to every delegate at the Euroanaesthesia Congress. In 2011, a special edition of the journal Best Practice and Research in Clinical Anaesthesiology devoted to patient safety was given out.14 A survey on syringe labelling and a template for the annual safety report (available from http://html.esahq.org/patientsafetykit/resources/basics.html) were published in 2012.17 The following year, a manual of algorithms for managing clinical crises in anaesthesiology was issued (available from http://html.esahq.org/patientsafetykit/resources/downloads/05_Checklists/Emergency_CL/Emergency_Checklists.pdf). A ‘Patient Safety Starter Kit’ on a data stick, containing recorded lectures and other resources, was distributed to participants at the ESA's Euroanaesthesia meeting in June 2014 (available from http://html.esahq.org/patientsafetykit/resources/index.html). Many lectures and presentations were given at anaesthesiology conferences within Europe and beyond and such was the appeal of the Declaration that it has now been signed by approximately three-quarters of national societies worldwide. Despite the widespread endorsement of the Declaration's principles, and the promotional activities described above, there remains some uncertainty regarding its usage and influence in practice, with limited studies performed assessing its impact.18
To address this gap, the ESA's PSQC has started a project designed to assess, understand and improve the translation of the Declaration's principles and requirements into clinical practice. As part of this project, the ESA recently commissioned one of us (AFS) to undertake a three-phase investigation (details available from https://www.esahq.org/patient-safety/hd-follow-up-project/) to assess the uptake and use of the Declaration. (The study was funded by ESA, supported by the following industry partners of ESA: Philips Healthcare, Masimo International, Fresenius Kabi and Nihon Kohden Europe. These companies played no role in data collection, analysis or writing of the article.) Phase I OF the project consisted of an online survey of ESA members to determine what aspects of the Declaration had been adopted.19 Respondents were also asked to express their opinions on the Declaration, its impact on patient safety, and limitations and barriers to embedding its recommendations in daily practice. Phase II sought to learn about patient safety practices and the Declaration's impact in greater detail, by conducting telephone interviews with national leaders in anaesthesiology in a number of European countries. Interviews were semistructured and the resulting qualitative data underwent thematic analysis, with themes developed inductively.20 Phase III involves site visits to hospitals throughout Europe, to examine patient safety practice ‘on the ground’. The three phases thus each aimed to address anaesthesiology practice at various levels (Fig. 1). While the third phase is still continuing at the time of writing (September 2019), the combination of methods used is innovative and has not previously been described in the exploration of patient safety. This chapter thus aims to outline the methodology of this phase of the project, report on the current state of implementation of the Declaration, outline possible future measures for improving its uptake, and reflect on possible implementation approaches that have been, or could be adopted.
Methodology of site visits
From the beginning of the project, it was clear that, to illuminate the subject properly, the inquiry needed to extend beyond a simple assessment of whether or not the Declaration had been adopted to a broader attempt to set it in the practice context of European anaesthesiology.21–23 We adopted a case study methodology and a broadly positive stance implying a ‘Safety II’ framework (i.e., a framework which aims to understand why things go right in health care most of the time) complementing a traditional ‘Safety I’ framework (i.e., a framework which involves learning from errors).24–28 Our approach was essentially ethnographic, aiming to build up a picture of safety as practised which was both scientifically rigorous but which also ‘made sense’ to those under study, recognising the time constraints imposed by the short visit schedule.29–32
Country and hospital selection
Six European countries were chosen to reflect varying healthcare systems across Europe. Selection of countries was influenced by practicality and the presence of a ‘project champion’ (a high-level sponsor, often within the national anaesthesiology society) and a local collaborator, often a senior anaesthesiology trainee or a local consultant with expertise in patient safety. Typically, AFS conducts the first couple of visits in a country with the local collaborator, with subsequent visits being performed by the local collaborator. There are plans for the local contacts to perform visits outside of their home country to gain experience and also share their own experience of visits in different health care settings.
Four or five hospital sites were selected in each country. Methods of selection of these hospitals varied between countries. Generally, a list of hospitals in the target country was identified, then a computer-generated random number sequence was used to identify hospitals, and departments of anaesthesia were contacted. If the first department contacted did not wish to take part, then the next hospital on the list was contacted, and so on. In other countries, the hospitals were selected by the local sponsor or collaborator. Hospitals were chosen to represent a mix, both in terms of geographical spread and care provision (district general vs. university vs. private hospitals). Following agreement from the relevant anaesthetic departments, several steps were taken before the visit: included contacting local ethics boards to gain ethical approval and establishing local rules for data sharing and confidentiality.
The data collection process was designed to explore themes which emerged from earlier phases of the project. These included pre-operative assessment; checklists (in particular the WHO Safe Surgery Checklist; WHO SSC); patient experience; anaesthesiologists’ working conditions and wellbeing the role of protocols; documentation and medication prescribing; postoperative care and critical incident reporting. The streams of data sought are set out in the hospital visit schedule shown in Table 1.
The first, documentary data were collated by the local contact for the project, who completed the annual safety report using the ESA's template mentioned above, and also collected any relevant safety protocols. On the day of the visit, the investigators reviewed the departmental protocols and guidelines with staff anaesthesiologists. Second, we invited members of participating anaesthesiology departments to fill in a questionnaire measuring workplace safety culture. This, the University of Texas Safety Attitudes Questionnaire (SAQ), gauges staff attitudes across six patient safety-related domains and provides a snapshot of safety climate.33 The local contact person was asked to distribute these among at least 20 anaesthesiologists and theatre nurses prior to the visit. SAQs measure staff attitudes across the domains of teamwork, safety climate, job satisfaction, stress recognition, perceptions of unit management, perceptions of hospital management and working conditions. The questionnaire is a widely used tool, which can be used to measure staff's attitudes to safety at a particular time point, prompt discussion about safety and the introduction of safety interventions, and act as a comparison tool with other organisations.33–35 The third stream of data was obtained from observation. We undertook a ‘walk-through’ of the operating theatre department, noting facilities such as drug cupboards, emergency drugs, airway management, other equipment and optional monitoring modalities [apart from ECG, pulse oximetry, noninvasive blood pressure (NIBP)]. Such ‘safety walk-rounds’ provided the opportunity to engage staff in the project, discuss safety concerns and notable safety practices and help towards promoting a safety culture.36,37 Furthermore, we observed several practices to gain further information around safety, namely WHO Safer Surgery ‘time out’ procedures, handover between anaesthesiologists and recovery staff, and sometimes drug and equipment checking.38 The fourth stream of data came from several semistructured interviews. The open-ended guide questions used in the interviews are shown in Table 2. Questions were developed to explore themes mentioned above which emerged from phases I and II of the project, incorporating previous work on patient safety assessment, but also to allow discussion of local safety practices and opinions.39 Typically two consultant anaesthesiologists (one with a responsibility for safety in the department), one trainee anaesthesiologist and one anaesthetic nurse were interviewed. The interviews were tape recorded, with the respondents’ consent.
Following the visit, the investigators prepared a report on their findings. This was sent to the anaesthetic department but not shared more widely, either with other participating departments or the project funder. The report included: a summary of the annual safety report; discussion of organisation and staffing issues; analysis of monitoring standards; discussion of departmental policies and protocols; an analysis of the results of the SAQs; qualitative themes from interviews; a list of recent safety initiatives and notable safety practices and notes on areas for consideration for improvement or change. Within the report appendices, there were also links for safety resources and examples of notable safety practices from other institutions, which the department might choose to adopt. We also invited participating hospitals to provide feedback on the visit process by completing an evaluation questionnaire after receiving the report.
Material from online and interview studies
Results from phases I and II of our project provide an insight into current and future implementation of the Declaration (full results from phases I and II have already been published in this journal).19,20 In summary, the Declaration is perceived variously as a force for good, a standardisation framework and a catalyst for change. It benefits from being broad in scope, with knowledge of the themes of the Declaration being better known than the more specific details. National leaders interviewed felt that it acts as a tool to help advance patient safety, both politically and scientifically. It could be argued too that the Declaration is also an improvement intervention with 44.5% of ESA members surveyed agreeing that it had improved safety. This was felt to be largely through promoting the use of checklists in the areas of pre-operative preparation, and the management of crises during anaesthesia.19
Our results suggest that the Declaration's impact is influenced by national practice context and local safety culture. Many respondents commented that safety practices such as monitoring standards have exceeded those set out in the Declaration for many years, especially in Northern Europe. It is possible that the high levels of monitoring as recommended by WHO/World Federation of Societies of Anaesthesiology (WFSA) standards (pulse oximetry: 99.6%, BP: 99.4%, ECG: 98.1% and capnography: 96.0% throughout Europe), would have come about without the Declaration.40 Thus the potential benefit of the Declaration in enabling change and improvement is greatest in areas where safety practices are less well established (such as in the use of data for improvement, whether they are routinely collected or reporting adverse incidents). The Declaration's impact has also been influenced by recent changes in anaesthesia, with anaesthesiologists throughout Europe reporting greater workloads, more complex patients, and pressures to cut down on pre-operative preparation. This, along with financial austerity and staff shortages (with workforce migration reported by many) have resulted in a perception that more time is spent reacting to patient safety threats as opposed to progressing safety practices.20 Other factors, namely an organisation's safety culture and staffing issues, have influenced the uptake of the Declaration: for example in the production of annual safety reports and running morbidity and mortality meetings.19 The hospital visit process described above aimed to explore many of these contextual factors identified in the first two phases of the project.
Survey and interview data suggested that future changes to the Declaration could take account of the challenges mentioned above, as well as the increased role of simulation, human factors and multidisciplinary training in anaesthesiology. But many respondents advocated greater adherence to the existing Declaration rather than changes to the Declaration itself. This could be brought about by introducing a formal checklist of items in the Declaration to guide day-to-day practice, and greater publicity. Efforts could be focused on areas that are less well implemented, such as annual safety reports. The Helsinki Declaration on Patient Safety in Anaesthesiology could be revitalised, by inviting signatories to confirm their continuing commitment on the Declaration's 10-year anniversary in 2020. The existing Declaration could also be translated into languages other than English where this has not already been done. Further safety suggestions stemming from our study results are outlined in Table 3.
Practical aspects of the visits and our experiences
Having performed several site visits at the time of writing, we can now reflect on some of the factors required for a successful visit, some of the difficulties we have experienced and the benefits to host departments.
The visits require considerable organisation and planning. Early work involves contacting anaesthesiology departments and requesting their participation. Many departments contacted raised concerns that the visit was an ‘inspection’, or that data collected might result in negative publicity for the organisation. It was important at this stage to stress that the project is an attempt to learn about safety in everyday anaesthesiology work (especially what is done well) and how the Declaration fits into this, rather than an assessment of compliance with any particular standard. A successful visit depends on close liaison with the local contact person, who will be required to gather protocols, fill out the safety report, distribute the SAQs and inform relevant staff in the hospital of the visit. We are extremely grateful for the enthusiasm and time dedicated by our local hosts.
We found that providing an open education session to the host anaesthesiology department about the project (on the morning of the visit) was useful in engaging staff, many of whom were later keen to chat to us during our theatre walk-through. Ideally this meeting should be multiprofessional, including anaesthesia nurses and theatre managers.
Early feedback suggests several immediate benefits to hospitals from taking part in the project. Staff reported promotion of a safety culture through the planning and execution of the visit. Multidisciplinary staff were keen to complete SAQs, although for some the questionnaires were seen more as an opportunity to express their opinions on problems with the organisation. Anaesthesiology departments learnt much about their safety systems; for example, they identified protocols that needed updating or revision, and they reviewed their position with regard to contributing to national audits of practice. In some cases, the visit provided an impetus to commence new safety projects. The report distributed to departments after the visit contained several recommendations, useful safety references and suggestions from other hospitals. We hope this will serve as a useful tool for departments.
Performing the visit was also a valuable learning experience for the investigators. Trainees taking part gained greater understanding of recommended safety standards, safety culture and research methods; arranging the visits called for a level of communication, leadership and organisation more than is usually necessary in everyday clinical practice.
As we mark the 10th anniversary of the launch of the Declaration, we have, with hindsight, an opportunity to ask some fundamental conceptual questions which have not been previously asked but which are relevant to any consideration of the Declaration's impact. The first is, what was (is) the Declaration exactly? Is it a statement of vision or intent, similar, for instance, to a resolution from the United Nations or WHO? Is it a standard of care (it certainly refers to published international standards and invites compliance)? Is it a guideline? (This is more contested perhaps, as the word ‘guideline’ can encompass care standards too and there are different challenges to uptake).41 Is it in some sense a care ‘bundle’ (a set of interventions implemented together for a synergistic effect on outcomes)?42,43 These questions may seem theoretical, but are important, because how the Declaration is framed will affect how we perceive it, our expectations of what it can achieve, and how it should be evaluated. What is clear, both from the initial documentation at the time of the launch, and from the interview responses and visits so far, is that the Declaration is not explicitly seen as a quality/safety improvement intervention. Maybe this is because it is complex (it has a broad focus and includes drug, equipment, individual and organisational elements). Alternatively, it may simply be that those who met and drafted it did not refer to quality improvement science, although it must be said that this science was neither so well developed, nor so widely applied, as it is today.44 This is not just conceptually important; viewing the Declaration as an intervention allows us to invoke the science of implementation referred to above, both as an analytical framework but also to enhance future uptake into practice. The text of the original Declaration shows little evidence of planning as to outcomes, timelines or accountability, and only vaguely deals with what change is desired, though even this lacks any prediction of the effect any change might be expected to have.44
There is a note that ‘we’ (not explicitly defined, but possibly the three organisations represented by the signatories in the printed version of the Declaration) would reconvene annually to review progress. This apparent lack of specificity in setting out a framework for evaluation is not necessarily a problem, especially if the Declaration is conceived as a ‘vision statement’. However, if it is seen as a quality improvement tool greater attention to the design of the intervention at the start of its ‘lifetime’ can help avoid disappointing results later.
The second question is, to what extent can changes in practice be attributed to the Declaration? It is clear from the various streams of data collected during the project that there have been many changes since 2010, and it is not possible to establish fully which have come about as a result of the Declaration and which were happening anyway. (The interview data refer to the latter phenomenon, known in quality improvement science as a ‘maturation’ effect.44) Selection bias in respondents in all three phases of this project could have coloured the data we hold, and this is inevitable. Evidence for maturation could have been captured by repeated measurements over time (an ‘interrupted time series design’), had an implementation and evaluation plan for the Declaration been conceived as part of its launch.44 (A further analytical approach to uptake and coverage of the Declaration, drawing on the basic foundational categories of implementation science, might also be fruitful in the future.45) In any case, there was variation in uptake, both of the same elements between countries, but also of different elements of the Declaration. Compliance with essential monitoring standards was very high throughout Europe though there was variable use of other modalities such as bispectral index and neuromonitoring.46,47 Protocols for pre-operative assessment and preparation were more widely used than those for the management of postoperative pain, but sedation remains problematic.19,40,48–52 Both ‘human factors’ elements such as communication, and critical incident reporting were recognised as important throughout Europe, but the degree to which they featured in practice and training varied.53,54
The third question deals with the nature of the project we have conducted. Right from the start it was clear to the investigating team that, although the impetus for the ESA was to establish the uptake and impact of the Helsinki Declaration, a wider reaching enquiry was preferable, for two main reasons. Despite the ESA's efforts, we knew that some anaesthesiologists had not heard of the Declaration, and many were not familiar with its contents. Further, any safety initiative needs to fit into the practice context for which it is intended, if it is to be adopted and used.55 Asking closed questions such as ‘does this department of anaesthesiology comply with the Declaration?’ yields some information, but less than asking ‘why?’ (if they do) or ‘why not?’ (if they do not). Thus the project has been more an attempt to understand the context (or indeed, multiple contexts) of safety in anaesthesiology in Europe.22 Methodologically, we designed it too as ‘action research’ right at the beginning (indeed, this is in the title of the project as presented to its funders and various research governance bodies). This entails not only discovering new knowledge and understanding specific problems, but also facilitating action and generating knowledge about that action.56 This implied a mixed methods approach drawing on both quantitative and qualitative data, which has allowed us to construct an account of patient safety in anaesthesiology, which reflects participants’ perceptions of, and meanings attributed to patient safety within the social context of anaesthesiology practice.57 We believe that this is one of the main strengths of our approach, which falls broadly within the emerging field of sociology of healthcare safety and quality as recently delineated by Allen at al.55 It was argued that patient safety is not simply about individual or team psychology, but is subject to the sociocultural and political context of healthcare work. According to them, ‘a sociological perspective … reveals how these problems might be managed and by whom, as well as the everyday – and often invisible – situated practices through which quality and safety are accomplished’.55
A further point on our data collection approach deals with how we conceptualised and presented the project. We did not see it (especially for the hospital site visits) as an ‘inspection’ in the sense that we were directly assessing ‘compliance’ with the Declaration's standards (as noted above, there is more to it than this is any case). We introduced it, both in our initial contact with potential sites, and during the briefing at the start of the visit, as an attempt to understand how safety is ‘created’ in day to day anaesthesiology work, as above, and gauge the role played by the Declaration within this. Patient safety can easily be overshadowed by a strong ‘normative’ element, with negative moral overtones and intimations of blame and recrimination.26 Adopting the more positive note of ‘Safety II’, with its emphasis on understanding how and why things usually go right in safety terms, and seeing safety as a natural part of the anaesthesiologist's professional identity complement this.27,58
The action research approach described above also implies that those participating are not simply passive providers of data, but are also being facilitated in further action in the name of promoting patient safety. The project could be said to have had a ‘transformative’ goal from its inception.45 Scientific purists might label this ‘contamination’ or invoke the Hawthorne effect, but as the ultimate aim of the Declaration and its associated activities is to promote patient safety, we do not see this as a shortcoming. We believe that it was possible to find out what was happening but also at the same time to stimulate interest and activity in safety and raise awareness of the Declaration. The project (especially phase III) has indeed promoted the Declaration and patient safety; our initial informal intelligence (supported by the initial postvisit evaluation questionnaires completed by our local contacts) suggests that the mere fact of taking part in the visits has heightened departments’ awareness of patient safety. Sharing of safety practices between hospitals will probably also benefit sites and in the future, we hope that departments may be able to use the visit schedule we have described to perform their own self-assessment of their safety practices. Establishing a network of safety peer-reviewers, who could then potentially cover more sites, as more anaesthesiologists within the network gain experience and confidence with the visit tool, could provide the benefit of having an external view. We hope that such activities will help implement the Declaration in themselves.
Chapter 2: How to define and adequately measure peri-operative patient safety (Haller)
Since the early development of anaesthesia, manipulating powerful drugs, thereby altering physiological functions, taking control of the circulation as well as the airway in unconscious patients have been recognised as intrinsically challenging to patient safety. As a consequence, the speciality has been at the forefront of many developments, particularly in-patient safety measurement, according to the rule: ‘One can only address what one can see’. However, before patient safety is reliably assessed, it first needs to be accurately defined.
Definition of patient safety
Many patient safety definitions exist but all include the presence of adverse outcomes/injuries stemming from the processes of anaesthesia care and are related to errors, or deviations from expected care. Cooper et al.59 defined the concept of patient safety as ‘the avoidance, prevention, amelioration of adverse outcomes or injuries stemming from the processes of health care (i.e. anaesthesia care). Patient safety should address events that span the continuum from what may be called errors and deviations to accidents’. This concept can be modelled as a triangle integrating all these three dimensions (Fig. 2).
Several tools have been developed to measure adverse outcomes related to anaesthesia care and human errors and/or deviations. These tools can be divided into traditional safety measurement methods, developed by clinicians, and alternative methods, developed by IT specialists or quality assurance organisations.
Traditional patient safety measurement methods
Anaesthesia-related mortality refers to any death occurring during or following the care from an anaesthetist. For analysis, cases are extracted from coroners’ registries, voluntary reports, surveys and malpractice reports/autopsies.60–63 Information is usually forwarded to peer review committees of expert practitioners, usually senior anaesthetists. Experts then determine whether adverse outcomes are related to anaesthesia or not, and whether any errors have occurred.
The peer review process is largely based on implicit criteria: individual reviewers determine the standard of care, including their personal opinions regarding what should be defined as an error.
This has been a preferred method since the beginning of the speciality. Some examples include the National Confidential Enquiry into Peri-Operative Deaths in the United Kingdom, the survey of anaesthesia-related death in France, the study of deaths associated with anaesthesia in Taiwan, the review of anaesthesia-related mortality reporting in Australia and New Zealand, and the study of anaesthesia-related mortality in the United States.6,64–66 In all these studies, reviewers assess whether adverse outcomes are related to anaesthesia or not. They identify which factors contributed to the death of the patient, including human errors and case mismanagement. The latest figures report a mortality rate related solely to anaesthesia of 2.96 per million population per year. Depending on countries and studies, the contribution of error and mismanagement to the number of patients dying as a consequence of anaesthesia has been found to vary between 77 and 97% of cases.65,67
Although used over decades, mortality reviews have a number of limitations. The first is a lack of a standardised definition for anaesthesia-related mortality. In a number of studies, mortality includes only cases of intra-operative or immediate postoperative death to which human error of the anaesthesia provider has contributed, while for others anaesthesia-related mortality refers to all potential causes of deaths occurring during or following anaesthesia.61,62,68 The second limitation relates to peer review as a method to assess the contribution of human error. There is often variability among peer reviewers’ opinion on ‘preventability’ of adverse outcomes and their level of agreement is sometimes only slightly better than chance.69 The third limitation relates to the absence of a valid denominator. Because most studies use coroners’ registries, voluntary reports, surveys and malpractice claims, these data sources only include cases, while the denominator (number of patients undergoing anaesthesia care) is unknown. Approximations are often used, based on population registries or estimates of discharges from hospitals. Finally, death under or following anaesthesia is a rare event, and therefore patient safety cannot be determined from the sole analysis of anaesthesia-related mortality. Other types of adverse outcomes have to be used. The most popular is anaesthesia-related morbidity.
Anaesthesia-related morbidity includes any complication, excluding death, occurring during the peri-operative period.70 Complications include a whole range of undesirable outcomes, from postoperative nausea and vomiting (PONV) to dental injury, cardiac arrest and permanent neurological disability. Methods to assess safety of care from morbidity data are similar to those used for mortality studies. Data provided by voluntary reports, post anaesthetic follow-up programmes and malpractice reports are analysed by peer review committees which determine whether anaesthesia is implicated, and, if so, whether the anaesthesia-related morbidity is due to an accident or a preventable error.71–73 Cardiac arrest and coma are the most widely analysed adverse outcomes. The current prevalence of anaesthesia-related cardiac arrest in high-income countries is between 0.7 and 5.8/10 000 procedures and the prevalence of anaesthesia-related brain injuries ranges between 0.02 and 0.05/10 000.74–78 Less severe complications such as dental injuries or PONV occur more frequently in 0.2 to 1.3/1000 patients for dental injuries, and 10 to 45/100 patients for PONV.79–82 These figures show that the incidence of different morbidities varies significantly and conclusions regarding the level of patient safety differ accordingly. In addition, there is only a limited number of studies looking at anaesthesia-related morbidity which include both, the identification of anaesthesia-related injuries and a formal peer review assessment that can be considered as formally measuring patient safety.73,83,84 This is partly based on a lack of consensus in the literature as to what precisely defines anaesthesia-related morbidity. Some studies report events occurring mainly during surgery while others look at events occurring in the recovery room, or both.85,86 Some studies analyse any event while others consider mainly serious injuries.87,88 Finally, most large studies analysing anaesthesia-related morbidity take a larger perspective on peri-operative outcomes and do not include a formal assessment of the preventability of complications. These studies mainly focus on patient characteristics and associations with pre-existing risk factors.89–91 Despite these limitations, anaesthesia-related morbidity is a useful outcome with which to assess the safety of anaesthesia care.
Closed claim studies
While based on mortality and morbidity, closed claims studies represent a distinct category of patient safety measurement tools. This approach is on the basis of the standardised collection and analysis of anaesthetic complications in closed claim files from professional liability insurances or peer review committees from professional organisations. The most well known initiative is the closed claims project of the Committee on Professional Liability of the American Society of Anesthesiologists (ASA) in the United States.92 Initiated in 1984, this project explores, through a range of successive analyses, more than 4000 claims collected from 35 insurance organisations throughout the United States. Analysed complications include cardiac arrest, major respiratory system events, difficult intubations, nerve injuries, awareness, claims associated with chronic pain management, injuries associated with regional anaesthesia and events during obstetrical anaesthesia.93–98 A closed claim file typically includes hospital and anaesthesia records, narrative statements of the healthcare personnel involved, chart summaries, experts’ opinions, outcome reports, cost of settlements and jury awards. At the start, a practicing anaesthetist reviews the files using a standardised data collection form to assess the cause of injury and appropriateness of care. A second, third and sometimes fourth practitioner is then involved in the file review process to ensure expert agreement on the level of preventability of the injuries.99
This method is a comprehensive tool to measure patient safety in anaesthesia. It is highly specific to anaesthesia care. It also systematically includes injuries and a formal assessment of physicians’ liability.100 However, despite its high specificity for patient safety issues, this method cannot be used to measure the true incidence of safety issues in anaesthesia. First, because not all injuries related to anaesthesia care are followed by claims for compensation from insurance companies. Second, because the overall number of anaesthetic procedures performed (denominator) is unknown, the true rate of injuries cannot be calculated. Third, this method is retrospective, and the validity of the performed analysis largely depends on the amount and quality of the available information. Despite these limitations, analysis of these cases can provide interesting information on the trends of the main injuries in anaesthesia care resulting in claims for compensation. For instance, when comparing the period between 1970 to 1989 and 1990 to 2007, analyses showed that oesophageal intubation had nearly disappeared (probably due to the more systematic use of end-tidal capnography) while in contrast inadequate oxygenation and ventilation have risen in nonoperating room locations, mainly due to the development of monitored anaesthesia care. Difficult intubation still represents 27% of adverse respiratory events reported in 1990 to 2007, increasing over the two time periods.101 This is why closed claim studies are still performed on a regular basis in many countries.100,102–105
Since the first structured questionnaires measuring critical incidents as part of the Australian Incident Monitoring Study, incident reporting systems have progressively evolved into large and worldwide initiatives of voluntarily reported incidents.106–109 These are defined as ‘unintended or unexpected events which could have or did lead to harm’.110 As such the definition of incidents includes a wide range of events, from transfusion accidents or near misses, to drug reactions or nosocomial infections.
Staff members or risk managers analyse and classify reported incidents to assess causality and preventability. The analysis can sometimes take the format of an extensive inquiry including staff and patient interviews, which has been formalised and named root cause analysis (RCA).111 Because this extensive process requires much time and resources, it is mainly used for severe incidents, often part of so-called sentinel events.108,112 Other incidents are recorded, and crude analysis are performed to spot trends and identify rare or alarming events.
Although the incident reporting is relatively specific to patient safety it still has some limitations. Incident reporting is qualitative by nature,113 and qualitative methods emphasise description and interpretation rather than quantification.114 They cannot be used to assess the level of safety of anaesthetic practice since only voluntarily reported incidents are available for analysis. Underreporting is as common, and several studies suggest its magnitude as high as 77 to 94%.115,116 Incident reporting is also prone to selection and hindsight bias. Clinicians can for instance select the type of incident they will record: these tend to be the most severe ones, those in accordance with individual perspectives of safety, or those likely to carry a message to the health organisation's management.117 To overcome these limitations, reporting systems are increasingly becoming more standardised and are nowadays accessible through electronic solutions. Some systems use predefined categories of events or are integrated into the electronic patient records routinely used in operating theatres.118 This integration can improve accuracy and acceptance of the system with a very high level of reporting and with up to 85.1% of incidents documented,119 thereby reducing its limitation as a patient safety measurement method. Even so, incident reporting systems should not be used to measure patient safety or identify unsafe hospitals or unsafe professionals.
Adverse events refer specifically to iatrogenic injuries resulting from the process of care.120 They comprise all types of injuries including those occurring during the peri-operative period. Adverse events analysis is the cornerstone of hospital safety assessment. It has been used in many well known studies on healthcare safety measurement such as the Harvard Medical Practice Study, the Quality in Australian Healthcare Study, a total of the Canadian Adverse Events Study, the Adverse Events in British Hospitals study, the ENEIS study and more recently similar studies in Switzerland, Sweden and Norway.121–129 All except one study on adverse events have used the investigation approach.121 This method is based on a two-stage analysis process of medical records selected among hospitalised patients. During the first stage, records are selected using predefined screening criteria or trigger tools. These criteria usually involve the presence of identifiable events likely to be associated with adverse events and negligence, such as readmission to the operating theatre, hospital-acquired infection/sepsis or adverse drug reaction. In a second stage, expert reviewers examine the records that screen positive for one of these criteria and confirm the presence of an adverse event and its possible preventability. These studies, in which large samples of hospitalised patients are examined over a period of time, have provided the most comprehensive overview of hospital care-related adverse events and safety issues, including the field of anaesthesia. In the Quality in Australian Healthcare Study, a total of 16.6% of patients included in the study had an adverse event, with 2.2% of the total being anaesthesia related.124 One third of these events were considered preventable.122,123,130
There are also some limitations to the user adverse events for patient safety measurement: they represent mainly iatrogenic injuries associated with permanent or prolonged sequelae. This excludes a range of transitory complications from analysis, which could also be related to safety issues. The final decision as to whether an injury or complication is a real adverse event is left to the peer reviewer. The overall sensitivity of this measurement method largely relies on the quality and availability of information, and missing information can significantly bias the analysis. And finally, although this measurement method captures adverse events related to peri-operative care, it was not specifically designed to capture anaesthesia-related adverse events. In addition, only earlier studies published before 2000 have systematically assessed anaesthesia, and this limits the validity of this approach as a global measure of patient safety in anaesthesia.
Alternative methods of safety measurement
Developed initially in the manufacturing industry, indicators have been increasingly implemented in health care to be used as quantifiable surrogates of patient safety.131 A good example is an unplanned admission to the Intensive Care Unit within 24 h of a procedure with an anaesthetist in attendance. This indicator is considered as a valid measure of patient safety because it has been found to be associated with complication caused by anaesthesia and/or surgery in 87 to 92% of the patients. Furthermore, 74 to 92% of these complications can be considered as being preventable.132–134 However, like other patient safety measurement methods, clinical indicators have limitations. First, there is a lack of consensus definitions for clinical indicators across healthcare systems and the same clinical indicator can be defined and used in different ways, depending on countries. For example, peri-operative anaesthesia-related mortality can be measured by three different indicators: death within 48 h of a procedure involving anaesthesia [Agency for Healthcare Research and Quality (AHRQ) patient safety indicators programme – United States], death rate associated with procedures involving anaesthesia (Veterans administration quality indicators programme – United States) or deaths within 30 days of surgery (NHS clinical indicators programme – United Kingdom).134–136 Second, clinical indicators developed for anaesthesia care focus largely on complications but less on preventability and errors. Finally, there appears to be limited academic interest in clinical indicators. As a result, these measurement tools are more often viewed as ‘quality improvement tools’ and are disregarded as measures of patient safety in anaesthesia. Their validity is often limited and largely based on expert opinion. Even when process indicators which are based on sound scientific evidence are used, it still needs to be demonstrated that compliance with evidence-based best practice systematically results in better patient outcome.137–139
Despite these limitations, clinical indicators offer promising perspectives as handy and useful metrics to quantify patient safety on a day-to-day basis. Indicators such as an unplanned admission to the ICU, surgical site infections, wrong side procedures, death within 30 days of coronary artery bypass surgery, and readmission to hospital following complications are some examples of straightforward and valid measures of patient safety since, beyond complications, they also exemplify events that are largely preventable through targeted evidence-based practices.140
With the development of computing technologies and artificial intelligence, a number of new methods have become available. They are based on electronic tracking, and examples include recognition of nosocomial infections, hazards associated with drugs or wrong patient orders and medical device dysfunctions.141 To detect errors and complications, methods based on computing technologies use electronic algorithms to analyse hospital administrative databases, patient computerised records or monitoring devices.142 These algorithms are designed to flag specific adverse events-related codes, for example, iatrogenic pneumothorax, Methicillin-resistant Staphylococcus aureus (MRSA) nosocomial infections or drug antidote administration (e.g. Naloxone).143,144 More advanced algorithms have been designed recently to detect out-of-range signals from monitoring systems, or wrong drug prescriptions. These systems are also able to support decision making on correction strategies to be put in place.145–148 These computerised systems should not be confused with portable computerised data collection and automatic monitoring systems for physiological data monitoring (i.e. ECG, pulse oximetry, invasive BP) which are not direct patient safety measurement tools.
Information technologies have some limitations: they require advanced and fully implemented information systems at a hospital level, a technology that many hospitals cannot afford. In addition, they are only highly effective in detecting adverse events if these events generate computable and identifiable markers (e.g. a positive MRSA blood culture and absence of antibiotic administration). When adverse events are not documented or simply inappropriately coded, they cannot be captured by these technologies. Finally, no information regarding association with patient care and preventability is provided by these computerised systems. Therefore, further developments are still needed before this method can be used for routine measurement of patient safety in anaesthesia.
Safety culture questionnaires
Largely influenced by analyses of large-scale accidents such as the capsizing of the Herald of Free Enterprise in 1982 or the combustion of the Chernobyl nuclear power plant reactors in 1985, psychologists have developed organisational models of accident analysis.149,150 All these models consider that accidents occur because of a succession of breeches in the organisation's defence system. Consequently, safety questionnaires are designed to perform a global assessment of the defence system of an organisation. The best defence is considered to be the safety culture of the organisation itself. As a result, safety culture is assessed through formal questionnaires analysing the different dimensions of safety culture. These include levels of staffing, communication and interaction between management and staff members, and overall perception of the level of safety of the organisation. Some examples of organisational safety questionnaires in anaesthesia include the anaesthetists’ attitude to teamwork and safety questionnaire, the safety attitude questionnaire and the Hospital Survey on Patient Safety Culture.33,151,152
Although promising, the model used to build these questionnaires is based on the assumption that management is at the top of the organisation, defines policies and provides resources that will largely influence work procedures and outcomes at the lower level of the organisation. Tasks and procedures are clearly defined, roles readily identifiable and co-ordination ensured by policies and written rules. Organisational culture is safe whenever there is a harmonious balance between policies, co-ordination of teams and environment. Whether this model really applies to healthcare organisations remains unclear. A dual line of control characterises healthcare organisations: professional (physicians and other allied health staff) and managerial (hospital administrative management). The influence of management decisions and policies on professionals, particularly physicians, is limited. There are few written rules to coordinate work among different professionals and co-ordination is largely ensured by skills and knowledge. The collaboration between surgeons and anaesthetists offers a good example of such a co-ordination.153 This makes healthcare organisation a very complex and ambiguous environment and the validity of safety culture questionnaires based on the model of a normalised organisation is still to be demonstrated. Furthermore, evidence of the validity of safety climate questionnaires in all various hospital settings and cultural contexts is largely challenged.154 These major limitations make the use of this method unsuitable for routine measurement of patient safety in anaesthesia.
Summary of findings and future directions
The current chapter provides an overview of current patient safety measurement tools in anaesthesia. Strengths, weaknesses and prevalence of injuries according to the chosen patient safety measurement method are summarised in Table 4. There is as yet no gold standard for patient safety measurement in anaesthesia. Various methods with different strengths and weaknesses co-exist. Analysis of safety levels of anaesthesia care will depend on the type of measurement method used. If anaesthesia-related mortality is used, it can be stated that anaesthesia has reached the ‘six sigma’ level of reliability (99.99966% free of defects) and is the safest speciality. If morbidity or incident figures are analysed, there is clearly a need for improvement, with a rate of undesirable outcomes ranging between 13.6 and 79%. Furthermore, most measurement methods rely on peer review opinion regarding preventability of recorded complications and unsafe events. This opinion can vary significantly from one reviewer to another. Even when complications that are related more specifically to patient safety issues, such as those defined in the critical incident method by Cooper et al.,3 are analysed, there still is a significant reliance on the interpretative process of reporters.69
Despite these limitations, all the different patient safety measurement methods provide a comprehensive picture of anaesthesia-related adverse outcomes and errors. This is particularly true for studies analysing anaesthesia-related mortality and adverse events. These studies include all the different areas of the patient safety definition: adverse outcomes/injuries related to anaesthesia care and associated with errors or deviations. They also all use relatively similar methods for injury collection and analysis, allowing quantitative assessment and comparison over time. These methods can provide a broad overview of the level of safety in anaesthesia throughout different time periods and countries.
The described methods are factual metrics of clinical practice from a physician's perspective. Patients’ perceptions are not incorporated into these tools. In a recent systematic review analysing critically ill patients, authors found that only 24% of the primary and 22% of the secondary outcomes used in the analysed reports included patient-centred outcomes.155 These outcomes are defined as ‘reflecting how a patient feels, functions or survives’.156,157 This is why several initiatives have focused on the development of patient-centred outcomes to be used in clinical trials. These include the EuroQol five D, the WHO Disability Assessment Schedule version 2.0 and the one life-impact measure (days alive and out of hospital at 30 days after surgery).158
This approach has not yet translated into the area of patient safety measurement. While there are initiatives to include patients through interviews and conversations for safety monitoring in the area of care, these approaches are still largely physician centred (i.e. preventing drug errors, identity confusion).159,160 Future developments in this area should focus on the development of measures of patients’ personal experience of care, looking at the way anaesthetists answer concerns regarding the overall anaesthetic care process and how they ensure continuity of care through drug reconciliation and postoperative follow-up, particularly when complications have occurred.161 This could be summarised as the ability to provide safe and professional care with empathy and respect for patients’ needs.
Chapter 3: Speaking up as a vital part of a safety culture (Brattebø, Whitaker)
Safe and effective communication between team members is a vital part of health care, and this is why communication instruction is seen now as very important in our professional training. Good and open communication is also essential to a safety culture. It is hard to find any adverse event that has no element of communication issues as one of the contributing factors, such as misunderstandings, under-communication or withholding of information. Often, the analysis of such events concludes that someone in the team involved had some relevant information, which possibly could have avoided the event or at least influenced the outcome. The safety challenges span from established safety threats (e.g. lack of hand washing) to more delicate professionalism-related issues.
The big question is why didn’t the individuals in the situation speak up and make their voice heard, if that could have prevented possible harm? Do we only need to better train healthcare providers in expressing assertiveness, or are there other action points that also have to be addressed?
The current chapter presents and discusses relevant research on various perspectives of this subject, as well as the challenges of speaking up in relation to factors both inhibiting and encouraging this safety behaviour. Examples of promising ways of building an environment, in which all types of safety threat concerns can be easily aired by anyone without any fear of retributions or other negative actions, will also be presented.
It is always easy to blame the front-line individuals involved in an adverse event. It is also common on an institutional level to decide that, for example, in our department we now urge everyone to speak up for ensuring safety. However, as healthcare professionals we often find ourselves in situations where we observe that safety may be threatened, but find speaking up to be a significant challenge.162–164
Issues like culture, professional groupings and organisational socialisation may predispose personnel to avoid speaking up in hierarchies where this might be interpreted as disloyalty, disobedience or disrespect.165 A recent study among 1800 interns and residents in the United States reported that 47% of the respondents had experienced a patient safety breach during the last month.166 However, even more interesting, 75% of them had also observed what they saw as examples of unprofessional behaviour.166 The first type of safety issues are, for example, regarding hand hygiene and handling of medications, while the latter may be bad professional behaviour like hiding adverse events and disrespect for patients. To be able to speak up, an individual healthcare provider must be able to express assertiveness.
Assertiveness can be defined as a form of behaviour characterised by a confident declaration or affirmation of a statement without need of proof; this affirms the person's rights or point of view without either aggressively threatening the rights of another (assuming a position of dominance) or submissively permitting another to ignore or deny one's rights or point of view. Assertive communication respects the boundaries of both oneself and the others, lying between ineffective passive or aggressive responses.167
Assertive statements can be used to facilitate speaking up when there is concern for patient safety, and team leaders should try to create an atmosphere in which every medical team member can make their voice heard and their input is valued. Also, their input should be expected in situations that threaten safety. Team members must respect and support the authority of the team leader while at the same time clearly asserting alternative suggestions or communicating concerns.
Challenges and barriers to speaking up
In aviation the problem of failed communication has received extensive focus and empowering crew members to speak up has especially been identified as an important factor for improving flight safety.168 Studies from aviation, which have been exploring the reasons for remaining silent when actually being concerned about safety, have identified the fear of damaging relationships, of punishment or high operational pressures as the most common causes. Silence was lowest for captains, while first officers and pursers more often did not speak up.168 Like in aviation, healthcare personnel may refrain from speaking up due to a number of reasons as listed in Table 5. These factors are real and affect our behaviour, whether we like it or not. Another barrier to speaking up is the individual healthcare provider's ability to use the appropriate wording to communicate their concern or to question a decision or situation that may threaten safety.169
Yet another consequence may be that instead of speaking up, individuals may accumulate their concerns over time, and then one day when, ‘the glass is full’ the resulting cannonade will be aimed in several directions, instead of addressing each specific safety issue. Ende171 published a valuable article in JAMA many years ago, giving some advice in the art of providing useful clinical feedback. Some of his advice on professional feedback is listed in Table 6. The point of explicitly addressing specific behaviour, decisions and actions, and not generalisations, is important, as well as using descriptive nonevaluative language.
The aviation industry developed the so-called two-challenge rule to empower everyone in a flight team, who often have not met each other before, to feel shared responsibility for safety and that they are required to speak up (even repeatedly) if they observe something that they think may represent a safety hazard. This communication rule is meant to empower all team members to ‘stop the line’ if they sense or discover an essential safety breach. If an initial assertive statement is ignored, it is the team member's responsibility to assertively voice concern at least two times to ensure that it has been heard. The team member being challenged must acknowledge that concern has been heard. If the safety issue still has not been addressed, the person who raised a concern must take a stronger course of action, and if necessary, utilise a supervisor or chain of command. The US AHRQ has coined the acronym ‘CUS’ (Fig. 3). This is part of a teamwork system developed jointly by the Department of Defence and the AHRQ to improve institutional collaboration and communication relating to patient safety, called TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety: https://www.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html). This course specifically addresses assertiveness, when a given situation dictates that team members must be assertive and address concerns regarding patient care. Ideally, this should be done in a nonthreatening, respectful way to make sure the concern or critical information is addressed. AHRQ has also suggested a constructive approach for managing and resolving conflict; the DESC script (Table 7).
An example from aviation would be the following:
Draw the error to the captain's attention.
I see there is high ground over this way.
If the captain ignores the remark, or fails to make a satisfactory response, the first officer should express concern in nonconfrontational language.
I’m concerned that this direction will take us too close to the mountains.
If the captain ignores the remark, or fails to make a satisfactory response, the first officer should clearly state a preferred alternative.
Let's turn right to move toward lower ground.
If the captain ignores the remark, or fails to make a satisfactory response, the first officer should ask the captain why he/she has decided not to follow the first officer's suggestion.
‘Can you please explain why you’re not concerned about the high ground?’ If the captain ignores the remark, or fails to make a satisfactory response, the first officer should loudly and clearly make an imperative statement that the captain must pay attention to his/her colleague.
Captain, you must listen!
We are dangerously close to the mountains! We must climb now!
At this point, regardless of what else happens, the captain's career is in jeopardy at a safety-conscious airline.
A respective example from anaesthesia would be:
No Trace = Wrong Place (https://www.youtube.com/watch?v=t97G65bignQ)
After an uneventful operation and extubation the patient deteriorated, has a cardiac arrest on the operating table and is re-intubated. There is no trace on the waveform capnograph.
Draw the error to the consultants attention
To me there seems to be no trace on the waveform capnograph
If the consultant ignores remark, or fails to make a satisfactory response such as ‘well that is what you would expect in a cardiac arrest’ the trainee should express concern in a non confrontational language
I am concerned that even in cardiac arrest without any CPR if we are ventilating we should still see a capnograph trace. The tube may be in the oesophagus
If the consultant ignores the remark, or fails to make a satisfactory response the trainee should clearly state a preferred alternative
Let's re-intubate the tube may in the oesophagus
If the consultant ignores the remark or fails to make a satisfactory response the trainee should ask the consultant why they have decided not to follow the first of their suggestions
Can you please explain why you’re not concerned about the possibility of an oesophageal intubation. The No Trace = Wrong Place campaign says it means an oesophageal intubationuntil proven otherwise
If the consultant ignores the remark or fails to make a satisfactory response the trainee should loudly and clearly make an imperative statement that the consultant must pay attention to their colleague
Consultant you must listen The No Trace = Wrong Place campaign says a flat capnograph trace even in cardiac arrest means an oesophageal intubation until proven otherwise. We must re-intubate now or use a laryngeal mask or the patient will die.
Different perspectives and actors
Usually the value of speaking up is discussed in relation to healthcare providers’ roles in ensuring patient safety, but the patients are also valuable partners in this endeavour. While we, as professionals, have the medical knowledge and know the procedures and signs of something that may be a warning signal in a given situation, the patient (and their next of kin) often may be an expert on his/her own disease and treatment/care. Patients may often feel that they should be silent and grateful beneficiaries of the healthcare provided, and not ask questions or be a ‘difficult customer’. This attitude will miss a safety opportunity. On the other hand, encouraging and empowering the patients and relatives to speak up if they see something that seems unusual or not according to what they have been told, for example, concerning medications or procedures, is a valuable source of improving safety that has not been fully utilised.172
Students, nurses and other health personnel may also be reluctant to voice concerns towards physicians, managers and seniors if they are raised in or part of a system that does not seem to welcome questions or other input from ‘below’. An organisation with a leadership proactively fostering a culture in which both patient advocacy and safety threats are openly invited and positively responded to, is far more likely to experience their staff speaking up about concerns regarding safety issues (https://www.virginiamasoninstitute.org/2014/03/terrible-tragedy-and-powerful-legacy-of-preventable-death/).162,166 Likewise, reducing the hierarchy among doctors has been repeatedly mentioned as a way of increasing junior doctors’ willingness to speak up.166,173
The WHO safe surgery checklist section on time-out before surgery is started includes an item where everyone in the operating room is required to introduce themselves and say out loud their name and function.174 This is a way of empowering every team member to speak up, because the fact that they already have raised their voice to the team increases the likelihood for them to later say something during the procedure if they see something that they feel may represent a safety hazard.
Salazar et al.175 reported an interesting simulation study where they randomly allocated 55 medical students to surgical teams in which the senior surgeon either encouraged or discouraged input from the juniors. During the scenarios, the surgeon made an obvious procedural error, which the student was expected to comment on. The students in the groups where the surgeon welcomed concerns were significantly more likely to speak up (82 vs. 30%). The authors concluded that senior surgeons could improve the safety-related communication between junior and senior staff in the operating room, thereby increasing patient safety. A recent Dutch study of 27 interns also concludes that opinions and actions of supervisors have a considerable influence on residents’ decision on speaking up or remaining silent.171 Seniors with an open and proactive attitude will increase the residents’ willingness to speak up.
Useful ways of encouraging speaking up behaviour
The Norwegian patient safety campaign (In safe hands – 24-7, https://helsenorge.no/rettigheter/rad-til-deg-som-skal-pa-sjukehus) has included the patients and relatives in the strive for safety by producing a booklet with some examples of questions that they may ask if hospitalised as shown in Table 8. The suggested questions are easy to use for a given patient needing some help to find the appropriate words for their concerns. It is a way of reducing the power-distance between the healthcare provider and the patient, and it also opens up for a more informative dialogue between them. Patients who are unable to speak for themselves or are small children will have to rely on their carer or next of kin.
The Keystone Center in Michigan has published an interesting article on the ethical and financial imperative of making the front line staff in their organisation speak up if they experience quality and safety issues.176 One novel approach in this project was to ask staff to report when a chain of events, which might have led to an adverse event, was intercepted. In addition, they were asked to suggest an award for those who intervened. An electronic toolkit was developed to collect information of the possible adverse events that were prevented (Fig. 4). The cost savings for each prevented event was then calculated; for every instance of speaking up expenses of 13 000 US dollar was avoided. The author reports that encouraging personnel to speak up may also have a positive financial side.
The EBA recommends that all staff should speak up when they believe that the safety of the patient is compromised (http://www.eba-uems.eu/resources/PDFS/safety-guidelines/EBA-recommemdation-Speaking-up-for-Safety-2016.pdf). A particularly useful technique promoted by Cooper et al.177 is ‘to be curious’ and start the discussion about something you are concerned about in a nonthreatening way pretending you are not very knowledgeable. For example, ask the operator Those gallipots have not got any labels on them, like the ones used in Theatre 3, or I wonder why you are doing that?
All grades of staff should be encouraged that, if for a moment they are ever ‘wondering’ about the safety of what is going on, it is time to speak up! Often, just starting a conversation about safety encourages others present, who may also be concerned, to join in. Investigation of patient safety incidents has shown that other members of staff in the room often have private misgivings about what is happening as colleagues drift away from safety, and someone speaking up will give them confidence to express their unease as well.177 In health care, physician behaviour is closely observed and imitated, therefore showing leadership in this way may promote a positive culture.
Some studies have concluded that it is possible to train junior staff to voice their concerns in a clinical setting, and several factors which may increase the likelihood for speaking up have been identified.166,170,178 A number of these factors are listed in Table 9. However, the challenge remains to create a clinical environment which ensures that speaking up is the norm. On the other hand, one study concluded that speaking-up behaviours seem to be so deeply rooted, meaning that educational interventions alone do not seem to make any change.165
Improving healthcare providers’ ability for and willingness to speak up is a complex undertaking. Barriers against, and factors enabling speaking up behaviour have been identified. Just offering training in assertiveness and speaking up will fail to improve safety, if it is not accompanied by addressing the culture throughout the organisation. This requires leadership and commitment right from the top down board level to make the entire organisation take ownership and responsibility for ensuring safety, and to make everyone feel that voicing their concerns is encouraged and welcomed. Further, such behaviour should be met with an open attitude, eager to respond by making necessary adjustments or changes to ensure safety. However, we must not expect that changing and maintaining a multiprofessional culture is achieved overnight but will be an on-going and dedicated effort for any organisation striving for safety.
Chapter 4: Learning from Excellence and Safety-II: reframing patient safety (Plunkett)
The prevailing approach to patient safety is to define safety as the absence of harm. In this paradigm, safety is considered to be a condition in which as few things as possible go wrong. Arguably, this definition is incomplete as it only considers safety from a deficit-based perspective.
Reframing is a cognitive exercise through which concepts are viewed from alternative perspectives. Reframing can be applied to patient safety, allowing safety to be considered from a strengths-based perspective: that is safety can be considered to be a condition where as many things as possible go right. This is the basis of Safety-II and a number of other new approaches to safety, including Learning from Excellence (LfE). Viewing safety from a strengths-based perspective allows new insights to appear through examination of the conditions and characteristics of success, rather than those of failure. Strengths-based approaches are intended to be used as a complementary approach to the prevailing approach.
The aims of this chapter are to put forward a case for reframing safety; to review some of the limitations of the prevailing approach to safety; to introduce the concepts of Safety-II and LfE; to review relevant cognitive considerations related to safety; to provide examples of reframing; and to highlight other strengths-based approaches, including exnovation and positive deviance.
The case for reframing patient safety
The prevailing definition of safety is incomplete
The prevailing approach to improving patient safety is to identify and eliminate harm. This deficit-based approach is on the basis of a paradigm in which safety is defined as the absence of harm. Arguably, the definition is incomplete as it only defines the condition by what it isn’t, rather than by what it is. It reduces events in health care into two mutually exclusive states: safe and unsafe. In reality, events in health care occur across a wide spectrum from exceptionally poor to exceptionally good. The vast majority of events in this spectrum result in successful outcomes, yet the prevailing approach to safety compels all improvement efforts to be focused on the minority of events which lead to failure (i.e. harm or near misses).
Concentrating all efforts to improve safety on events leading to failure results in missed opportunities to learn from events leading to success. Inquiry into success can shed light on the positive aspects by which safety can be defined. Characteristics and properties of healthcare events and interactions which create safety come into view, and can be considered alongside those which lead to failure. Thus, strengths-based approaches are intended to be complementary to deficit-based approaches.
Limitations of the deficit-based approach to safety
Assumption of linearity
The deficit-based approach to safety adopts ‘find and fix’ methodologies, which aim to make systems safer by identifying harm, or potential harm, and then eliminating the causes. Flaws in a system are thus ‘patched’ or ‘repaired’. Methodologies to identify causation of harm in health care are typically based on approaches taken from other safety-critical industries. A common methodology is Root Cause Analysis (RCA), which aims to identify root causes and contributory factors to adverse incidents or episodes of harm. This method was not developed specifically for health care. Its application in complex systems such as health care may be flawed, in part due to its assumptions about linear causation of events.179,180 RCA requires complex systems to be decomposed to causal chains of events, aligned in a linear fashion, in order for investigators to identify why adverse events happened, and how they may be prevented in the future.
Application of this approach to health care may result in oversimplified representation of complex systems. Health care is a complex adaptive system (CAS), in which conditions and events rarely occur in a simple, predictable linear fashion.179 Indeed, many conditions and events in health care are emergent properties of the system, and thereby unpredictable.27
Work-as-imagined is not the same as work-as-done
The reality of work in a CAS is often significantly different from the protocols and guidelines on which work is designed. The latter are often developed away from the ‘sharp end’ of work, and don’t account for the highly variable conditions in which work is carried out. In the Safety-II literature, this protocolised and procedural depiction of work is known as work-as-imagined (WAI); and is contrasted with the real work carried out by front-line staff, known as work-as-done (WAD).181
The prevailing approach to investigating safety incidents typically seeks to identify deviations from protocol, by comparing WAD with WAI. Safety investigations often find that protocols and guidelines were not followed, and then assume that this deviation is the reason for the error or harm. In this paradigm, human error is frequently identified as a root cause or contributory factor of harm: human fallibility is considered a risk, and human performance variability is identified as something to be mitigated and reduced.182,183 It follows that recommendations from safety investigations are often designed to reduce the variability of human performance through the introduction of constraints and guardrails. If WAD is not properly understood, the addition of constraints and guardrails may paradoxically make work more difficult, and thus less safe.181
Analysis of successful work, on the other hand, reveals that WAD often deviates from WAI across the whole spectrum of work: that is in success as well as failure. Performance variability is often key to create safety, rather than creating harm.184 Therefore, WAD is often inherently different from WAI. Reconciling this difference is part of the aim of Safety-II and other strengths-based approaches to safety, such as LfE. To do this, proactive, prospective exploration of everyday work (i.e. WAD) is required, including examination of the approximate adjustments and performance variability required to create safety.
There are more opportunities to learn from success than failure
Learning from success is arguably easier than learning from failure in at least two ways: first, success is far more prevalent than failure, and therefore success presents more opportunities for learning than failure.181 Second, there are fewer paths to success than to failure: a ‘thing’ can go wrong in a greater number of ways than it can go right. Therefore, understanding the causes of rare failure may yield less actionable intelligence than understanding the causes of frequent success.
Learning from adverse events is of great importance, especially for the patients and families who have suffered consequential harm. It is arguably equally important to learn from positive events (e.g. unexpected positive outcome), yet the deficit-based approach to safety does not provide a means through which this can be done. This is in part due to an innate negativity bias,185 which is reflected in our (human) tendency to be drawn to the small part of the system in which adverse events occur. We are more sensitive to negative events than to positive ones of equivalent value: thus, errors and harms are simply more obvious to us than success at the other end of the spectrum. Our preoccupation with negativity in health care may be enhanced by the primary aim of health care itself – the intention of medicine is to diagnose and treat illness. This ‘diagnose and cure’ approach to medicine is analogous to the ‘find and fix’ approach used in the prevailing approach to safety.
An additional relevant feature of human cognition is habituation.186 Frequently occurring events become habituated in our cognition, and thus become less and less noticeable. The rare, serious adverse event is much more easily noticed against a background of everyday success. Like many features of innate cognition, this phenomenon is useful most of the time: there is simply too much data to notice everything! Through careful inquiry it is possible to temporarily overcome this phenomenon and understand what we take for granted in everyday, successful work. Thus, it is possible to shed light on insights into why things go right most of the time, and conversely, why things occasionally go wrong.
We have a tendency to find patterns and create oversimplified representation of complex systems (e.g. RCA).187 It is very hard to ‘see’ complexity in a CAS, and thus safety investigations run the risk of oversimplification of causal chains of events.180 Modelling systems are available to better illustrate the manifold interactions and interdependencies of multiple functions within a system – for example, the Functional Resonance Analysis Method (FRAM).188 While these models are still an oversimplification, they have the potential to create a significantly improved depiction of WAD.
These cognitive ‘programmes’ (e.g. negativity bias, habituation, oversimplification) can be temporarily suspended to recognise and learn from success in everyday work in health care; and thus, significantly open the aperture of the lens through which we can gain insights from the whole spectrum of work.
How to reframe
Reframing is an exercise in which concepts can be challenged and viewed from alternative perspectives. It creates an opportunity to scrutinise, and learn from, part of a system hitherto unstudied. Relevant examples of reframing from the patient safety domain are shown in Table 10. The table shows the contrasting, and complementary, lines of inquiry into the same issue, from different frames. This illustrates how a complementary approach can be taken to almost any issue, by revealing a different part of the system to study. In this way, the whole landscape of work, both successful and unsuccessful, can provide learning opportunities.
Practical examples of reframing safety
In recognition of the limitations of the prevailing approach to safety, the concept of Safety-II was introduced by Hollnagel et al.181 They named the prevailing, deficit-based approach to safety, ‘Safety-I’. Safety-I was contrasted with the novel, complementary concept of ‘Safety-II’, in which safety is considered to be a condition in which as many things as possible go right.
The application of this theoretical concept to practical work is challenging, especially if viewed from within the conventional confines of the Safety-I mindset. Reconciling the difference between WAD and WAI is one of the main features of Safety-II. A different approach is required from the backward-looking, exception reporting approach typical of Safety-I. Safety-II methods, therefore, are typically prospective, front-line-based interventions, which focus on understanding how real work is done before recommending and implementing system adjustments.
Safety-II methods seek multiple perspectives on work to appreciate the degree of complexity, along with close participation of front-line workers to gain a good understanding of WAD. Examples include a project in which central venous catheter bundle adherence was improved by redesigning the bundle protocol with insights gained from an in-depth study of WAD.189 This is an example of combined Safety-I (identifying where bundle adherence was poor) and Safety-II (understanding how WAD actually happens, including variability and adjustments in real work) approaches, to achieve a goal of increased rate of success.
Other Safety-II methods include FRAM,188 which can be used to create a model of a complex system to share understanding of how the various steps (functions) in a process are related. Rather than creating a linear flow diagram, FRAM results in a map through which the interdependencies of multiple steps can be visualised. Vulnerable or impactful steps can then be identified and potentially modified. An example of the application of FRAM in healthcare safety is illustrated in a study of blood sampling by Pickup et al.,190 in which the authors created a FRAM model of blood sampling to illustrate how the process works successfully. Key steps were identified in which potential downstream consequences of variability were highlighted. Insights from this type of study can be used to add resilience to a complex system.
Learning from Excellence
LfE is a social movement in health care which started in 2014 in a single paediatric ICU.191 The initiative is based on a strengths-based philosophy with two main aims: first, to gain new insights about safety by identifying and studying excellence; and second, to provide formal positive feedback between staff following excellent practice.
LfE is a complementary approach to the prevailing approach to patient safety. It arose, in part, as a response to a perception of increasing negativity associated with the patient safety industry, for which there was growing concern that healthcare staff were suffering adverse psychological consequences (referred to as second victim). In the LfE model, ‘excellence’ is not defined a priori, since the initiative aims to capture excellence ‘in the wild’ as judged by front-line staff. Reports are filed by staff members using reporting systems that typically are juxtaposed to adverse incident reporting systems. In some centres, patients also have access to the system. Reports are forwarded privately, but not anonymously, to cited individuals or teams to provide positive feedback, to enhance learning and to improve morale and staff experience. Previous research has established a correlation between staff experience and performance of healthcare organisations, as measured by multiple performance indicators.192
Selected reports are investigated in more detail using appreciative inquiry (AI), a strengths-based inquiry method which originated in health care.193 Insights from these inquiries, which may include innovative practice, are shared with stakeholders and, if practicable, adjustments made to working conditions and systems. In addition to gaining useful insights into successful work, the LfE approach aims to reinforce positive interactions between colleagues by identifying and appreciating pro-social, positive behaviours in the workplace. This unique feature of LfE addresses an important aspect of the initiative, through which a wider organisational culture could be positively influenced, for example, by increasing psychological safety.
Practical example of Learning from Excellence approach
LfE can be easily introduced through a variety of open, voluntary reporting systems. A more focused application of the initiative can also be used to drive change in a quality improvement setting. In a recent proof of concept study, LfE was used to positively reinforce clinician behaviours related to antimicrobial stewardship in a paediatric ICU.194 Selected positive (i.e. successful) behaviours including prescribing practice and antimicrobial selection and administration were reinforced with LfE reporting and AI interviews over a period of 6 months. Rates of some positive behaviours improved throughout the study, and the primary aim of safe reduction in overall antimicrobial consumption was achieved.
Comparison of Safety-II and Learning from Excellence
A number of Safety-II methods have now been described. While LfE overlaps with Safety-II, the two philosophies also deviate in some respects. Table 11 illustrates some of the similarities and differences between the two philosophies.
Other strengths-based approaches
The current article is not as an exhaustive review of strengths-based approaches to patient safety. Other approaches include exnovation and positive deviance. Exnovation is a process through which ‘hidden competence’ can be unmasked.195 The usual method employed in exnovation is observation of practitioners, typically with video ethnography. The participants then review the observations and identify and share how safety is created in daily work. Thus, exnovation is a methodology for capturing successful WAD, and can therefore be employed as a Safety-II methodology. Positive deviance is an approach to identify solutions which already exist within a system or community, but have hitherto not been fully appreciated.196 Individual behaviours, practitioners or teams who are successful, but deviant in their practice (i.e. significantly different from their peers/community) are identified for the purpose of amplifying and spreading their successful practice more widely. This has been applied in several settings, including health care.
The impact of healthcare-associated harm on patients and their families is considerable, but progress on reducing rates of harm has been disappointing.197 The prevailing approach to patient safety may be inadequate, as it only considers safety from a deficit-based perspective. Reframing allows safety to be considered from a strengths-based perspective and opens the door to alternative methods and tools to improve safety. Strengths-based approaches, such as LfE, can be used to unmask the positive characteristics of safety, many of which are behavioural, cultural and relational. LfE provides a method to recognise, appreciate and reinforce these positive factors. Safety-II is a concept from which stems multiple novel methods to improve safety through reconciliation of WAD and WAI. The challenge for the future is to integrate both perspectives to provide a balanced, holistic approach to safety.
Chapter 5: Safety from the patient's perspective (Mellin-Olsen)
The Helsinki Declaration on Patient Safety in Anaesthesiology highlights the contribution of all actors in health to improve patient safety.1 In its Heads of Agreements, it states that ‘Patients have an important role to play in their safe care which they should be educated about and given opportunities to provide feedback to further improve the process for others’. This statement seems to state the obvious. However, the reality is still different.
In recent years, the paternalistic ‘the doctor knows best’ attitude has changed into more of an equal partnership between healthcare professionals and patients. The Norwegian author Garborg198 is credited to have said that A sick man knows much of which a healthy man has no clue. Yet, everybody who has been involved in health care for some time knows that there is still some way to go until we have utilised patients’ potential to help us provide safe medical care.
There will always be some level of unequal relationship between healthcare providers and patients. Patients must rely on the competence of the healthcare system, the hospital, the physicians, the nurses, the pharma and MedTech industry, and so on, to help them. Although they are invited to make ‘informed’ decisions regarding themselves when possible, they will still need to rely on advice from experts.
As anaesthesiologists, we are all aware that we are safeguarding the best interests of our patients when they are at their most vulnerable. Patients need to let go of their autonomy and submit themselves to our control when they undergo anaesthetic and surgical procedures, when we care for them in ICUs or in critical emergency medical situations, and in some pain procedures. Such submission significant trust.
This imbalance also requires that the providers invite and encourage active involvement by patients. Yet not all patients are equally able to do that, as demonstrated by Doherty and Stavropoulou.172 They found that potential barriers for patients’ involvement depended on illness severity, cognitive characteristics (including language barriers), poor physician–patient communication and organisational factors (including safety culture).
Barriers for patient involvement
- (1) For illness severity, there is not much we can do, except trying to optimise the situation. But we can influence the other elements.
- (2) Cognitive characteristics (including language barriers): here, there is a potential to improve; for instance using professional interpreters for patients with language barriers. Family members, particularly children, should not be used as interpreters.199 Healthcare professionals have to learn how to address patients and their families in lay terms and support them in this learning process.
- (3) Poor physician–patient communication affects not only patient safety, but also the choice of appropriate treatment. Gone are the days when most patients listened obediently to doctors’ orders, today's physicians more often act as health coaches or advisers to assist patients to make informed decisions on treatment strategies.200 Patients who want decisions to be taken for them still exist, and it is our duty to identify them. The ‘Four Habits’ model was launched at Kaiser Permanente as early as 1999.201 These habits are simple and seem self-evident when one is aware of them. If done correctly and consistently, the Four Habits Model will deepen trust and improve decision making in health care, which in turn will result in better health outcomes, patient satisfaction and improved patient safety (https://www.careinnovations.org/wp-content/uploads/2016/03/four-habits-monograph_new-agenda.pdf).
- (a) The first habit is ‘Invest in the beginning’. A negative first impression is hard to change. A friendly handshake, eye contact and an appreciative personal comment work wonders for trust. On the contrary, it still is far too common that the physician has not read the patient's chart before the consultation. The patients should be allowed to speak freely about his condition and concerns. Ospina et al.202 found that in only 20% of encounters in speciality care did clinicians elicit the patient's agenda. The clinician interrupted the patient at a median of 11 s, yet uninterrupted patients took a median of 6 s to state their concern. If the physician is able to elicit the concern in the beginning, then it is easier to plan the consultation without missing the most important issue.
- (b) Next is ‘Elicit the Patient's Perspective’. There are three elements of this habit – understand how the patient assesses the condition, his expectations, and how his problems impact his life. Physicians have their own understanding and preconceptions, which might be very different from a patient's point of view. In addition, we might be in for surprises if we ask ‘what matters to you’ rather than ‘what is the matter with you’.200,203 Patients’ trust and satisfaction is dependant not only on the outcome of treatment, but also on the perception of being ‘seen’ and respected.
- (c) The third habit is ‘Demonstrate Empathy’. The physician should catch the small hints the patient provides regarding his worries. Support and encouragement are important, but more so is that the patient experiences that the doctor tries to understand and appreciates the patient's situation.204 We are not all good at this. In a study of consultations with lung cancer patients and their doctors, the patients presented 384 empathic opportunities, but the doctors responded with empathy only in 10% of the cases.205 Empathy is not to say that ‘I know how you feel’, but rather to express ‘I can see that this distresses you’. Showing empathy can prevent unnecessary visits and treatments. It would also uncover otherwise missed diagnoses, in addition to leading to greater trust and adherence to our recommendations.206
- (d) Finally, the fourth habit is ‘Invest in the End’. The clinician should inform the patients and encourage them to participate in the decision process leading to a common plan. The doctor should give reasons for the recommendations and ensure that the patient understands and agrees with that plan. One problem through the whole patient meeting, and particularly towards the end, is when the doctor is looking at his computer screen, ordering lab tests, writing his findings and so on. Explaining to the patient what he is doing can mitigate that problem.
- (4) Organisational factors (including safety culture): The way doctors meet patients does not happen in a vacuum. We depend on the work environment and we are affected by leadership priorities. If leadership rewards behaviour to increase ‘number of patients treated’ more than behaviour prioritising delivering safe care, then that will affect our attitude. Patient outcome suffer when hospital boards do not make safety a top priority.207 Patients expect to be treated by personnel that concentrate on them. Personnel should not be distracted by fatigue, unhealthy working conditions and other ‘external’ factors. Time pressure could also be a factor for less than optimal patient involvement.
Patients not only have a right, but also should actively be encouraged to speak up (see also Chapter 3) when they see that something is not right. As the Berwick report stated in 2013, based on the Mid Staffordshire scandal in the United Kingdom: Involvement means having the patient voice heard at every level of the service, even when that voice is a whisper. Patients see things we do not see. By being integral parts of the ‘system’, we are socialised into getting blind spots.208 To elicit these blind spots, we should encourage patients to give us feedback on errors and mishaps as well as what is ‘just potential for improved service’. One example is the MedStar Health platform ‘We want to know’, which encourages patients to give feedback.209,210 Factors that prevent patients from feeding back if not encouraged include fear that voicing concerns will negatively impact their own care. Patients do not want healthcare providers to be blamed, they are focused on getting well, they want to focus on the future. Patients often do not know how to report and sometimes expect that reporting will not help. Yet, input from patients has been shown to improve healthcare personnel's adherence to safety routines, for instance regarding hand hygiene.211 There are also other useful initiatives on a higher level to encourage feedback from patients, like ‘the Care Opinion’ in the United Kingdom, Australia and New Zealand (https://www.careopinion.org.uk/info/about). Such initiatives provide opportunities for improvement but must be followed up by optimisation to be of real value.
Patients also have a role in setting the research agenda, which is often driven by researchers’ curiosity and interests. These might not overlap with what patients see as important. A consequence could be that relevant questions are not addressed, and areas of potentially useful research are neglected. Therefore, efforts like the ‘James Lind Alliance’ (http://www.jla.nihr.ac.uk/about-the-james-lind-alliance/) have been established, funded by the National Institute for Health Research in the United Kingdom. This Alliance offers a partnership between all stakeholders including patients and organisations to set research priorities (http://www.jla.nihr.ac.uk/about-the-james-lind-alliance/).
Patients and relatives are often placed in the same category. Relatives often are an important resource and support for the patient. In situations where patients are unable to speak up for themselves, their relatives will often speak on their behalf. Health personnel can turn to families to understand what would be in the best interest of the patients. Yet, we must respect privacy rules. People do not always share all their personal and private information with their relatives, and we must tread carefully to not reveal information that a patient has kept to himself.
When the worst has happened, and a patient has been harmed, we have a duty to the involved persons to deal with the situation in an appropriate way. This includes open disclosure and learning from the incident to minimise the risk of the same incident being repeated. Vincent et al. looked into reasons why people sued doctors.212 The most important reasons stated were not revenge and monetary compensation, but factors like preventing an incident from happening again. Patients wanted an explanation, to make the doctors realise what they had done and to admit that an error had occurred. Sometimes, doctors think it is better not to disclose everything, as it might create more ‘noise’: this could be defensive or protective behaviour, sometimes with good intentions. In such cases one should use the ‘Australian open disclosure substitution test’ described in the world's first nationwide open disclosure standard in 2003, which is now replaced by the 2013 Standard (https://www.safetyandquality.gov.au/sites/default/files/migrated/Australian-Open-Disclosure-Framework-Feb-2014.pdf). The test is simple: ‘Imagine the last time something went really, really wrong. Imagine that it concerned your wife, child, mother, father instead. Imagine the conversation you would have wanted to have with the doctor, the team and the management’.
Patients and relatives understand that there is no such thing as a perfect system. What they do not understand is when providers and the system try to hide the truth, do not assume responsibility and do not use the incidents that have happened to learn so that the same thing will not occur again. People sense if something is being hidden from them. They do not like that health personnel blame each other without assuming responsibility. A sincere apology does not mean taking blame. Programmes like the CANDOR (Communication and Optimal Resolution) have proven useful to improve patient safety and satisfaction, as well as reducing legal actions and have led to economic benefit.213 The US AHRQ states that the key learnings of the CANDOR Toolkit are to engage patients and families in disclosure communication following adverse events, to partner with patients and families on safety solutions, maintain trust with patients and families after harm events, implement a care for the caregiver programme for providers involved in adverse events, analyse an unexpected outcome to learn from it and prevent future adverse events, establish a resolution process for the organisation, enhance joy and meaning for care team members and to provide safer care to everyone (https://www.ahrq.gov/patient-safety/capacity/candor/modules.html).
Patients and healthcare providers share the same goal – that no patient is harmed under our care. Patients want to be our partners in patient safety and can contribute with insights we do not have. One of the initiatives to bring all stakeholders together for a common goal is the Patient Safety Movement Foundation, which brings together all stakeholders. One of their Actionable Patient Safety Solutions is ‘Patient and Family Engagement’ (https://patientsafetymovement.org/actionable-solutions/challenge-solutions/person-and-family-engagement/). Such initiatives should be utilised by policy makers to empower us together to reach our common goal – zero preventable harm in health care.
Chapter 6: Teaching patient safet the project consisted of an online survey of ESA members to determine what aspects of essional practice (Wacker, Staender)
Ten years ago, the Helsinki Declaration on Patient Safety in Anaesthesiology stated that Education has a key role to play in improving patient safety….1,214 Moreover, it called for improvement through research and innovation.1 Teaching patient safety aims to improve patient outcomes – but the scientific evidence of such beneficial impact remains sparse.215 This fact is of particular importance for this chapter, which describes approaches to teaching patient safety to medical students.
For the design and successful implementation of curricula, evidence-based contents are needed. Practical conditions, local structures and limited resources often restrict the optimal realisation of such courses. In due consideration of these limitations, this chapter presents a narrative review of published evidence, and of practical experiences with teaching patient safety. A short perspective on particular aspects of patient safety education beyond medical school is included. Hence, this chapter addresses physicians and other healthcare professionals interested in teaching patient safety to medical students. Articles were identified by searches in PubMed, and complemented by selective searches in Google Scholar as well as by a Web of Science cited reference search for articles citing the latest systematic review on the topic.215,216 Readers interested in simulation-based skills training are referred to other chapters, and to the specific literature.
Education as a patient safety intervention
The concept of ‘patient safety’ used in this chapter follows a definition provided by Charles Vincent: The avoidance, prevention and amelioration of adverse outcomes or injuries stemming from the process of healthcare.217 Acknowledging that not all adverse outcomes or harm may be inevitable, preventable harm should be the target of patient safety interventions.218,219 From a public health perspective, formalised patient safety education programmes or curricula represent patient safety interventions.220 The target is significant: according to a recent systematic review, harm occurs in 20% of surgical and 34% of intensive care patients, and about 50% of this harm was considered preventable, in line with earlier reports.219,221,222
Origins, advancement and development of dedicated patient safety education
At the turn of the millennium, several national reports pointed to an alarming number of patient harmed in medicine, among them the IOM report ‘To Err is Human’ published in the United States in 2000, and the report ‘An organisation with a memory’ published by the UK Department of Health in 2000.223,224 Consistently, the IOM report identified the need of integrating a curriculum on patient safety into professional training and certification requirements of healthcare professionals.223 Subsequently, ideas about the contents and teaching formats of such curricula were developed in many countries.225 The following trendsetting examples are just a small selection from the multitude of initiatives.
Examples of initiatives leading to patient safety education frameworks
The UEMS recognised in its 2001 Basel Declaration on continuing professional development that education is a safety mechanism.226 In 2006, the Council of Europe passed a patient safety recommendation underscoring the importance of developing patient safety education programmes for all healthcare personnel. These programmes should be developed and implemented by educational institutions as well as accrediting, certifying, licensing, diploma appraisal and revalidation bodies.227,228
The Australian Council for Safety and Quality in Healthcare endorsed a National Patient Safety Education Framework in 2005.229,230 This framework, also called ‘APSEF’ (Australian Patient Safety Education Framework), is an evidence-based description of the knowledge, skills and behaviours required by healthcare professionals to ensure safe patient care, and for developing educational curricula and training programmes for all healthcare workers, across all levels of responsibility.229–231
In 2008, the Canadian Patient Safety Institute developed Safety Competencies, a framework of interprofessional patient safety competencies (defined as ‘important observable knowledge, skills and attitudes’) for education and continuing professional development.232,233 Based on the internationally acknowledged CanMEDS framework of physician competencies, and following principles of outcome-based education, the Safety Competencies framework is designed to help develop locally adapted teaching curricula.232–234
WHO: patient safety curriculum guides
The WHO World Alliance for Patient Safety sponsored the development of a universal patient safety curriculum guide for medical schools worldwide.231 A team from the University of Sydney and Monash University, assisted by an Expert Consensus Working Group representing the six WHO regions, developed the curriculum guide based on the Australian APSEF as an evidence-based foundation.231 From 22 topics in the APSEF, 16 were included in the curriculum guide topics. After regrouping, the guide finally contained 11 topics.231 APSEF topics not included in the curriculum guide were those that would already be covered in medical school curricula, for example, consent, evidence-based practice, learning and teaching, and information technology (because of disparity in the access to technology).231 As teaching formats, the curriculum guides suggest lectures, clinical placements, online activities, on the ward activities, small group tutorial teaching, problem-based learning, simulation/skills laboratories and traditional tutorials. Subsequently, after revision of the 2009 curriculum guide by experts from dentistry, midwifery, nursing and pharmacy, a multiprofessional edition of the WHO Patient Safety Curriculum Guide maintaining the basic 11 topics (Table 12) was finally published in 2011. Importantly, the WHO curriculum guides offer freely available and comprehensive programmes for teaching patient safety as well as resources and practical hints for implementation (https://www.who.int/patientsafety/education/mp_curriculum_guide/en/). However, these guides need to be tailored to existing local professional curricula, and to the local requirements.
After grouping the 11 topics into three major areas, the guides provide an overview of general topics like the extent of patient harm in health care, human factors, complexity of systems, teamwork and error (topics 1 to 6); methodical approaches like quality improvement or communication with patients and families (topics 7 to 8); and topics of specific clinical interest, namely infection control, safety of invasive procedures and medication safety (topics 9 to 11). The multiprofessional edition of the curriculum guide also covers all topics. Except for some of the topics of specific clinical interest, these topics are also covered (but to varying extent) by the APSEF, and by the Canadian Safety Competencies.229,230,233
Teaching patient safety to medical students
Implementation of patient safety curricula
Apparently, implementation of formal patient safety teaching into medical school curricula has been sporadic rather than straightforward. While the WHO curriculum guide for Medical Schools was designed to provide a universally applicable comprehensive educational approach, some local medical school curricula already contain patient safety topics, and most are filled beyond capacity.231 Lack of time in the curricula schedules and limited availability of adequately trained faculty may pose problems.235 In view of limited evidence of the beneficial impact of defined patient safety education interventions on patient outcomes, it may also be helpful for patient safety educators to learn from successfully established patient safety courses or curricula.
Medical student's view
How do students see undergraduate medical patient safety education? Medical students themselves have indicated a need for more attention to patient safety and quality of care.231 A survey conducted among medical students in Hong Kong found that students knew about the risk of medical errors, but were less aware of the importance of a multidisciplinary approach to the management of incidents.236 These students also supported an initiative for a formal curriculum on patient safety.236 In North Carolina, more than 70% of students thought patient safety and quality improvement were equally or more important than basic science or clinical skills.235 Regarding teaching and learning styles, this survey of medical students in North Carolina found that respondents clearly preferred ‘hands-on’ teaching in clinical settings about patient safety and quality improvement rather than lectures and independent studies.235 Medical students surveyed in Singapore regarding their preferred learning style favoured discussions of real-life near misses (75.3%) and internet-based learning (69.9%).237 Potentially, due to cultural reasons, the latter finding contrasts with the survey results from North Carolina, where computer modules were not rated being helpful.235
Practical experience: the Patient Safety Module for medical students at the University of Zurich
National background in Switzerland
The following account describes a course that has been successfully run for 7 years in Switzerland, and with which the authors of this chapter are involved as faculty. In 2007, a report by the Swiss Academy of Medical Sciences pointed out that the University of Geneva was the only one among the five universities in Switzerland to offer a structured module about medical errors within their medical curriculum.238 The report called for considerable efforts in Switzerland to promote patient safety education for healthcare professionals, and stated the particular need of integrating these learning targets into the relevant curriculum: the “Swiss Catalogue of Learning Objectives for Undergraduate Medical Training” (hereafter “Swiss Catalogue”).238,239 The second edition of this “Swiss catalogue” (2008) was enhanced by a revised chapter about ‘General Objectives’ based on the CanMEDS 2005 Framework and on the British Curriculum for the Foundation years in Postgraduate Education and Training.232,239 This revised chapter of the “Swiss Catalogue” chapter lists many particular learning objectives related to patient safety and quality improvement.239
Conception and development of the module
Against this national background in Switzerland, preparation of a dedicated educational unit for medical students on patient safety was started at the University of Zurich in 2010.240 Concepts and contents were adapted from the WHO curriculum and the APSEF.229,231 The course concept is also based on the idea that developing and fostering safety culture should start early during medical education.227,238 Run without interruption since 2012, this course is performed semi-annually and continually as an elective curricular module for approximately 20 second to fourth-year medical and dentistry students.240 The 28 hours of lessons are taught in 4-h morning sessions distributed over several weeks.240 A high value was set on interprofessional and interdisciplinary approaches, and the course faculty includes representatives from surgery, anaesthesiology, nursing, internal medicine, infection control, clinical pharmacy, psychology, risk management and aviation.240
The course covers all topics of the WHO patient safety curriculum guide, and conveys basic knowledge such as patient safety concepts, epidemiology of patient harm, complexity of health systems, human factors, communication; clinical patient safety issues including medication errors, surgical errors, nosocomial infections and hygiene, diagnostic errors, handover-related patient harm and communication failures; and approaches like critical incident reporting and root-cause analysis, open disclosure, dealing with the so called second victim, clinical risk management and principles of interdisciplinary teamwork, and the ‘art’ of ‘speak-up’, among others.240 Hands-on and simulation-based experiences are important teaching methods, for example, one morning session is performed in collaboration with Swiss International Airline (SWISS) at the Lufthansa Aviation Training Centre Switzerland (https://www.swiss.com/corporate/de/unternehmen/ueber-uns/lufthansa-aviation-training-switzerland#), and benefits from their long lasting team training experience.240 This scenario is designed to provide a team learning experience of communicating under stress, multitasking and reaching limits of human performance.240
Evaluation and practice experience
The implementation and educational effectiveness of the course were monitored systematically throughout the initial semesters.240 Pre–post surveys of the students before and after the course documented explicit learning success regarding systems thinking, self-efficacy of applying learned knowledge, knowledge about latent errors and attitudes about patient safety. As a longitudinal assessment, students were also briefly interviewed after each session. Notably, individual student feedbacks were suggestive of fears or concerns that might have been triggered by the course topics. Although not formally evaluated for this course, providing encouraging feedback and nurturing competencies that help students with their autonomous management of such concerns may be an important educational objective for undergraduate patient safety curricula.
Beyond learning success, task sharing among faculty was also evaluated. Review of the session contents revealed multiple overlaps that were adapted to reduce redundancies. Future advancement of the course could include enhanced integration into the undergraduate medical curriculum to reach more students. Meanwhile, the current concept has attracted interest in the patient safety community: in 2014, the course was awarded the third prize of the German patient safety award offered by the German Coalition for Patient Safety (https://www.aps-ev.de/archiv-dpfps). The justification for the award stated that the novel patient safety teaching module for medical students had resulted in measurable improvements in participants’ safety consciousness. In addition, the experience gained at the University of Zurich with this course concept was incorporated into a proposal for a corresponding curriculum at German Universities.241
Perspective beyond medical school: teaching patient safety to residents and to specialist physicians
Interdisciplinary and multiprofessional patient safety education in professional practice
The core contents of the WHO curriculum guides are also very useful for the diverse and less formalised ways of teaching patient safety to residents during specialist training, and to specialist physicians during continuous medical education. However, most important patient safety challenges have an interdisciplinary and multiprofessional nature, and some patient safety education frameworks specifically address multiprofessional audiences.229 For example, the APSEF addresses everyone working in the Australian healthcare system, irrespective of their position or role within an organisation.229 Practically, the comprehensive synopsis provided by patient safety education frameworks needs to be adapted and tailored to the circumstances of the local education structures, and to the priorities of individual healthcare professions. Intrinsically, the interprofessional dimensions of patient safety challenges call for interprofessional patient safety education interventions, faculty, and multiprofession course audiences, respectively.240,242,243 Locally established traditional education structures and differing curricula and certification requirements of different professions may make such approaches more difficult.
Examples of patient safety education interventions addressing interdisciplinary challenges
Many patient safety interventions or courses address patient safety issues that have an interdisciplinary and/or multiprofessional nature. As outlined above, this does not always imply that courses are given for multiprofessional audiences. The first example is teaching communication algorithms, for example, to anaesthesia providers, to enable them to speak up.244 According to a recent review, educational interventions are essential to improve speak up behaviour, but the interventions as such are not enough, and other institutional changes need to occur as well.245 As a second example, educational interventions have been used to improve event reporting by residents and medical students in anaesthesia.244 Although such interventions have been found to improve reporting, the duration of this effect remained unclear.244 As a third example, team training interventions are widely used. For instance, the TeamSTEPPS intervention has been related to significant decreases in medication and transfusion errors,244 and the Veteran's Affairs Medical Team-Training to a reduction in mortality.244,246 As a fourth example, evaluations of teaching clinical handovers have yielded inconsistent results: such interventions have resulted in improved quality of handovers, improved information transfer, and in reductions of selected complications in the ICU.247–250 However, a systematic review concluded that more methodologically robust studies were needed to establish the effectiveness of handover interventions for improving patient outcomes.248
Patient safety education provided by professional societies: European Society of Anaesthesiology
Professional societies are particularly important for realising patient safety education activities.223 Their activities complement courses and curricula organised by teaching institutions (e.g. fellowship programmes), hospitals and many other organisations.251 As a supranational society, and in line with the Helsinki Declaration on Patient Safety in Anaesthesiology, the ESA has a longstanding commitment to organising respective teaching activities through its PSQC (https://www.esahq.org/about/committees/patient-safety-and-quality-committee/). Among these activities, the European Patient Safety Course has been run for many years; a new version is in preparation.214 As an online learning resource, ESA offers the Patient Safety Starter Kit (http://html.esahq.org/patientsafetykit/resources/index.html). In addition to an extensive scientific patient safety education programme during ‘Euroanaesthesia’ (the annual congress of ESA), the fifth edition of the ESA Patient Safety and Quality Masterclass has been held in 2019 (https://www.esahq.org/patient-safety/patient-safety/european-patient-safety-and-quality-masterclass). In collaboration with the ASA, ESA organises the semi-annual International Forum on Perioperative Safety & Quality (ISQ: https://www.asahq.org/ifpsq).
Outside Europe, the Anesthesia Patient Safety Foundation (APSF) Stoelting Conference in Phoenix, Arizona, is an important, focussed meeting on anaesthesia-related patient safety issues (https://www.apsf.org/event/apsf-stoelting-conference-2019/). Other patient safety education events have been summarised before.225
Examples of innovative teaching concepts in undergraduate and postgraduate patient safety education
In view of changing the learning habits of new generations of medical students, the use of serious games has been proposed as being helpful for identification of gaps in patient safety training, and to raise patient safety awareness.252
Furthermore, a patient safety teaching tool for medical students during paediatric clerkships called ‘Patient Safety Morning Reports’ was developed: students were asked to write up patient encounters that included a patient safety concern or an adverse event. These observations were discussed in a safe environment with faculty experienced in patient safety and quality improvement, and led to improved knowledge and ability to identify lapses, and to propose potential solutions.253
As an example for ‘teach the teachers’ approaches, residents have been successfully integrated as teachers in a patient safety curriculum for medical students.254 The preclinical students in this setting valued the interaction with residents as teachers as a ‘near-peer involvement’, while simultaneously the residents gained experience in teaching and leadership.254 Senior doctors have been successfully recruited to engage in teaching patient safety to trainees during ‘lessons learnt’ sessions using incident analysis. Their preparation consisted of a half day course in patient safety theory, RCA and small group facilitation.255
Evaluations of patient safety education interventions and curricula
Assessing learning outcomes
Patient safety education interventions ultimately aim at improving patient outcomes, but not all studies investigating the effectiveness of such interventions can be funded and designed to finally measure patient outcomes in clinical practice. Learning outcomes can be evaluated using Kirkpatrick's levels of evaluation in the modified version adopted by the Best Evidence Medical Education collaboration (Table 13).215,256
Formal evaluations of patient safety teaching curricula
An evaluation study followed the implementation of the WHO curriculum guide for medical schools after its publication.257 Investigating ten medical schools in all WHO regions, the study found that parts of the WHO curriculum guide had been implemented in medical school curricula across the world within 18 months, that the WHO guide was an important resource for faculty, and had led to improved knowledge and attitudes among students.257 However, it also pointed to the importance of time requirements, and found that in many cases the teaching was delivered by the lead tutor alone or with few additional faculty.257 Another study assessed the learning effect of teaching interventions among nurses.258 Despite significant increases in subscales, no impact of the educational intervention on participants’ knowledge and attitudes was observed.258 A ‘strengths, weaknesses, opportunities and threats’ analysis of integrating the WHO curriculum guide into undergraduate medical education in Pakistan identified a lack of a patient safety culture as the primary obstacle, and called for regulatory support.259 A Chinese study investigating the effects of a patient safety course compiled from the WHO curriculum guide for medical schools and elements related to frequent adverse events in Chinese clinical practice found no significant effect on safety attitudes, but remarkable influence on knowledge.260 A survey-based evaluation in 2016 found that implementation of the WHO curriculum guide for medical schools and of the multiprofessional edition in low-income and middle-income countries were at consideration or planning stages, rather than actually implemented.261 As common barriers, the study identified obstacles at the faculty level, for example, lack of collaboration and of sufficient training to address implementation challenges, lack of governmental and institutional support which resulted in lack of on-going financial support, among others.261 Furthermore, it would be important to know more about the cost-effectiveness of patient safety education interventions to justify their costs. Cost-effectiveness has been analysed for Crew Resource Management training.262 However, with the current literature search, no comparable studies of patient safety education interventions for medical schools could be found.
Nie et al.263 included seven studies investigating patient safety education for undergraduate medical students. They reported mostly positive effects on knowledge, skills, and attitudes, but pointed to the limited design of most studies.263 Wong et al.264 investigated effects of 41 quality improvement and patient safety curricula for medical students, residents or both. They reported that most curricula were well accepted and improved knowledge, 32% of curricula implemented local change in care delivery, and 17% even improved processes of care.264 The review also identified sufficient faculty as a ‘facilitator’ for implementation.264 Kirkman et al.215 reviewed 26 studies of patient safety education interventions for trainee physicians and medical students. Most of the training courses were well accepted and improved knowledge, skills and attitudes, and some courses also resulted in positive behaviours. However, no patient benefits were reported.215 Implementation was affected by availability of faculty, competing curricula or service demands, as well as by institutional culture. The authors concluded that more evidence of the impact of patient safety education interventions on actual patient outcomes is needed.215
Current challenges, ideas for improving patient safety education, and research agenda
As long as an evidence-based gold standard for teaching patient safety is missing, debates about the optimal course contents and formats will likely continue. Current controversies include new developments in health care which may create new risks, and so the inclusion of new topics into patient safety curricula must be constantly considered. For example, while digital health care may open new opportunities, new sources of error may also lead to new risk potentials.265 There are manifold ideas about priorities regarding the conceptual contents and practical realisation of patient safety education: On the one hand, there are voices calling for better evidence of a beneficial impact of patient safety education interventions on actual patient outcomes,215 and for emphasising preventable harm as an educational topic.219 On the other hand, integration of the Safety-II approach into patient safety education is promoted: in a recent publication, Sujan et al.266 suggested revising the WHO curriculum using resilient healthcare principles and Safety-II thinking either by adding a dedicated module to the curriculum, or by integrating these principles systematically into a revised version. Concerns have been raised regarding gaps between course contents and the realities of every day clinical practice that may interfere with optimal learning.264,267 Such gaps may be caused by the unclear roles of learners, rotational models of training and a shortage of expert faculty: an expert conference called for better integration of patient safety and quality education with clinical care delivery.267 Many questions of course accreditation and certification are subject to local or national regulations. To our knowledge, and despite the existence of well established patient safety education frameworks and local or national courses, there is no generally accepted or multinational modular course system related to patient safety education for medical students, for example, like the Advanced Cardiac Life Support certificate course.268 Methodologically sound research is needed to establish additional evidence of impact on patient outcomes, and of the sustainability of such interventions.215
Teaching patient safety is one strategy to reduce preventable patient harm. It remains an exciting area where improvements can be pioneered, and where close collaboration between teachers and learners is necessary. Several curricula for medical schools have improved learning outcomes, but evidence supporting beneficial impact on patient outcomes is still largely missing. In view of this limited evidence, developing patient safety curricula adapted to the local medical requirements as well as measuring learning effects locally remains important. The on-going quest for improving patient safety education should prioritise evidence-based contents as much as possible.
Chapter 7: Multidisciplinary simulation for patient safety training: putting human factors theory into action (Neuhaus)
Simulation to educate practitioners
Around 30 years ago, medicine started to explore the use of simulation to educate practitioners about human factors.269,270 Modelled after experiences from the aviation industry, training programmes were created to address various cognitive and social competencies that were identified as, or presumed to be, relevant and essential for the safe provision of peri-operative care. These oftentimes called ‘nontechnical skills’ (NTS) were meant to complement traditional skill-based medical education, and their training concepts resemble evolutions of the initial ‘Cockpit Resource Management’ programmes in the aviation industry.271–273 Subsequently, more differentiated frameworks such as ‘Anaesthesia Crisis Resource Management (CRM)’ or ‘Emergency Medicine CRM’ have emerged over the years.269,274 Initially, simulation-based training programmes were established for emergency teams (e.g. trauma teams or cardiac arrest teams). Later the benefit of training healthcare professionals in recognising and treating the critically ill patient on the internal medicine or surgical ward has been recognised.
It is important to note what almost amounts to an amalgamation in terminology in regard to human factors interventions. Significantly, the terms ‘CRM’ or ‘CRM training’ have become often-used synonyms for a multitude of training concepts. While not automatically tied to simulation, most human factors training programmes in health care today employ both high-fidelity and low-fidelity simulation to teach and train CRM principles.275,276 Moreover, a certain overlap exists between the terms NTS and CRM, to the point where the original authors talk about ‘NTS/CRM training’ (for further information, refer to Table 14).277 One explanation lies in the fact that both terms can describe general areas of interest for human factors research. NTS has been defined as ‘the cognitive, social and personal resource skills that complement technical skills, and contribute to safe and efficient task performance’.277 The NTS encompass the cognitive skill areas ‘situation awareness’ and ‘decision-making’ as well as the social skills ‘communication’, ‘cooperation’ and ‘leadership’. Behavioural marker systems have been developed for a wide variety of healthcare specialties like Anaesthetists’ Non-Technical Skills (ANTS) or Non-Technical Skills for Surgeons, but have also been adapted for certified anaesthesia nurses (N-ANTS) and operating room nurses (SPLINTS).278–281
Application and effect
Over the last 25 years, simulation-based CRM training in health care has raised awareness about the influence of human factors in medicine, and generally contributed to positive attitudes towards patient safety and CRM training.282,283 As a speciality, anaesthesiology has been at the forefront of developing and promoting simulation-based education for the development of clinical skills and improved teamwork, as well as disseminating human factors and quality improvement science.284
The basic didactic concept of simulation-based medical education is that participants engage in a pre-scripted scenario that is managed up to a predetermined endpoint. This is followed up with a debriefing session facilitated by trained faculty, often supplemented with audio/video recordings, to promote reflection and feedback among the participants.285 If managed well by the instructing staff, the ensuing interaction between participants, as well as emotions spurred by the simulation, can be harnessed to enhance learning and increase training effectiveness. While different debriefing techniques exist, one cannot overemphasise the importance of high-quality standards and professional development of the debriefing faculty: instead of mere teaching, their role is to promote learning by stimulating critical self-reflection among participants and steer their discussion while striking the fine balance between the delivery of constructive critique and the maintenance of psychological safety.282,286
While simulation as a training modality can take on many different forms (e.g. full-scale simulation of clinical environments, role play, standardised patients), it has been shown to be incorporated in roughly 2/3 of team training programmes.275 The basic assumption is that simulation can offer a sufficiently realistic yet safe learning environment in which stress, ambiguities, time-pressures and goal conflicts of daily practice are mirrored, and where new skills, behaviours and strategies can be experienced and trained without endangering the patient.271 In addition, critical situations that cannot be trained in the clinical setting, such as anaphylactic shock or the unexpected difficult airway, can be trained in the simulated setting. While not exclusively tied to positive training effects or a measurable reduction in mortality and morbidity, results indicate that simulation can greatly supplement and enhance the effect of training programmes.287 The most sensible approach seems to be one where simulation training is incorporated into a broader curriculum for residents in training and for healthcare teams to achieve sustainable results. Effect of simulation-based training on learning is easier to show at the individual level than on the team level, even though behavioural marker systems have been developed for specific teams (e.g. Observational Teamwork Assessment for Surgery).282 Ideally, simulation training is coupled with further peer support and learning opportunities during daily practice to build a comprehensive bundle design supporting a systems-based approach to patient safety.287 As a sufficiently large amount of proof-of-concept studies (as in ‘does simulation work?’) has been published, researchers are advocating for a shift towards more granularity as to how and why simulation has certain effects.276
More recently discussed issues concern the specific design principles regarding multidisciplinary simulation in an effort to maximise its utility and effectiveness. Heavily intertwined are questions about the influence of the setting, which can be either in situ in the actual work environment or off-site in a simulation centre. Moreover, training concepts have started to incorporate unannounced in situ ‘drills’ to complement traditional, scheduled training interventions.288,289 In a comprehensive review, Sørensen et al.290 recently compiled and discussed various advantages and disadvantages of different training designs (Table 15). From a learning perspective, announced in situ simulation is more favourable than unannounced. However, one key characteristic of any type of simulation-based education remains the clear definition of learning objectives at the individual, team, and organisational level.291 This is of utmost importance in a multiprofessional setting, where a multitude of curricula have to be aligned, and different participants from various specialties need to be included in a simulation scenario.292
Limitations and criticism
While favourably received in general, several issues have been critically appraised in the literature with regard to multidisciplinary simulation training. One issue concerns technical limitations and their possible effects on participants and their learning experience. Another addresses the reality of limited resources in medical education: it has been questioned if profound weaknesses that are discovered in training can be adequately reviewed, given their ensuing potential professional and psychological consequences, or are likely to be glossed over.293 There is clearly a need for preparing the participants as thoroughly as possible for the simulation-based training using e-learning, video or written material as well as developing initiatives that can facilitate the implementation of learning in daily tasks. From a financial perspective, it remains to be determined which educational activities can be stopped if simulation-based training is finally implemented.
In a critical review, Salas et al.294 point out a lack of standardisation of human factors content across various domains, which is potentially confusing for practitioners if not carefully adapted to the respective setting and speciality. A review on the impact of CRM training by the same researchers could only find partial support for its effectiveness: there seems to be a limited influence on teamwork attitudes as well as demonstrated behaviours, as well as a certain ‘ceiling effect’ related to trainees’ experience.269,283 Moreover, we currently have little to no standard for faculty qualification in regard to human factors in health care. In a review of 48 studies on team training in health care, Weaver et al.275 report that ‘[n]one of the studies provided meaningful details regarding how trainers themselves were prepared to train teamwork skills or explicated the skills sets important for trainer effectiveness’. In addition, the evidence for so-called train the trainer activities is very limited. Especially due to the growing commercial availability of a variety of training concepts, the literature suggests that individual needs are only rarely established for training development and implementation, thereby supporting a ‘one-size-fits-all’ approach to team training.275 It has been reinforced that careful adaptation to local culture and context have to be considered as prerequisites for successful teaching and learning practices.295 In an attempt to improve these limitations, the development of the Debriefing Assessment for Simulation in Healthcare tool is intended to address the need for a debriefing assessment based on a behaviourally anchored rating scale.
On a more conceptual level, it has been suggested that research contributions from social sciences are partially being excluded from the current discourse on patient safety and human factors training.296,297 With much focus on individual skills and behaviours that are subsequently extrapolated to the team level as a unit of analysis, it has been cautioned that complex, systemic issues are effectively obfuscated while much of the responsibility for undesired outcomes is pushed towards the ‘sharp end’ in an act of responsibilisation.298 Instead, it has been suggested to position team training in a wider, more comprehensive context of resource allocation and systems redesign.
Medical simulation training has come a long way since its first inception several decades ago, especially with the development and integration of multiprofessional curricula into comprehensive training concepts. As an indispensable tool for the education of practitioners in human factors principles, simulation can provide the canvas for modern concepts of patient safety training in anaesthesiology. Current limitations can be overcome by careful training conception that incorporates contemporary advances in safety science in combination with increased efforts of faculty development and standardisation.
Chapter 8: Care transitions, handovers and continuity of peri-operative medical care: recent developments and how to train residents and staff (Østergaard)
Patient handovers are ‘situations where the professional responsibility for some or all aspects of a patient's diagnosis, treatment or care is transferred (hand over, hand off) from one healthcare professional to another on a temporary or permanent basis’.299,300 Peri-operative anaesthesia care transitions (Fig. 5) involve changes in the level of monitoring or staff attendance, and changes in environment. According to the WHO, care transition is a high-priority patient safety issue because it can, for example, result in delayed treatment and increased morbidity if done improperly.301,302 Several countries have implemented WHO recommendations and incorporated them in national care transitions strategies. They also are part of the Helsinki Declaration on Patient Safety in Anaesthesiology.303
Handover used to be seen as a simple information and communication issue. Numerous detailed communication tools have been studied and developed, but many remained difficult to implement because they went into too much detail.304 User-friendlier tools have been developed, such as the SBAR tool (situation, background, assessment and recommendation) used by nurses when calling a doctor.305 But even though intended to support written and verbal communication, they failed to sufficiently mitigate the risk of misinterpretation and fixation errors. Actually, even an ‘ideal’ handover tool might not be able to improve handover quality and prevent incidents because they are context and culture dependent.306 Care transitions are complex activities that involve multiple professionals, each of which has their own way of working (culture). Co-ordination of individual processes and activities therefore is important.307
The current chapter reviews the factors that affect peri-operative handover; highlights the anaesthesiologists’ role in patients’ peri-operative transition and shifts; provides an example of a context-specific design process to analyse handover processes and implement changes; describes how to train anaesthesiologists; and provides recommendations for future studies.
Factors of importance for a safe handover
Poor handover has been related to problems with communication, information, organisation, infrastructure, professionalism, responsibility, team awareness and culture,299 for which the following solutions have been offered: information transfer, shared understanding, working atmosphere and teamwork.299,308,309 These are reviewed in more detail.
A handover protocol in-and-by-itself does not solve the challenges of a handover, but it could be one element in a bundle of measures to improve patient safety.310,311 Poor design, inadequate training, poor integration and cultural barriers may cause ‘checklist fatigue’, which may be avoided by tailoring checklists to the specific needs of the users and the environment in which they will be used.312 Even though information transfer may have been deemed sufficient during the initial transfer, it may later turn out to have been incomplete if the missing information only becomes clinically relevant later. This limits the significance of studies that only evaluate the quality of the handover immediately after the handover process.309,313 Because electronic patient records already provide up to date patient information, only that information relevant to the patients’ actual care has to be verbalised during handover. Still, it is important to understand handovers are a combination of written and verbal communication.
A shared perception of the handover situation (shared mental model) by the different health professionals that are involved is important for patient safety.314 Nurses have a specific interest in vital parameters, laboratory data and treatment, whereas doctors focus on patients’ disease trajectories and try to anticipate problems.314,315
These differences between different professions’ interests and behaviour need to be taken into account during handover. In addition, the receiving team has more information-seeking behaviours, for example, requesting explanations and asking for predictions or anticipated problems, especially if the assessments were not volunteered by the transferring team.316 The time of the handover is the time to pause, to ask questions, to detect errors, and to confirm critical information. A handover has an educational function for the team members – a possibility to share information about concerns and possible patient trajectories. Studies in other domains have addressed the importance of such a ‘question and answer period’ to detect errors in assessments and plans.317
Working atmosphere and teamwork
Care transition involves health professionals from different professions and specialties, which brings individual knowledge, skills and attitude into the team. The organisational culture will be a mix of the individual culture of these professions and specialties. A mature patient safety culture entails participation of all parties in decision-making and giving all involved a chance to speak up. Such culture has been associated with a wide range of positive patient outcomes such as reduced mortality, falls and hospital-acquired infections, as well as improved patient satisfaction.318
The question ‘what makes a good handover’ overlaps with the question ‘what makes teamwork effective’.302 Communication, collaboration and leadership are important aspects of teamwork. The team members must be able to adapt to changes in the situation – from a routine noncritical to a critical situation. A shared understanding of team tasks and roles as well as mutual respect and trust is essential for good teamwork.307 Task-related, situational and organisational factors can influence safe performance of teams in high-risk domains such as health care.307,308 Resources, like space and staffing level and competence, as well as patient volume and flow can differ, and time pressure, interruptions and distractions have a significant influence on task management within teams.
The anaesthesiologists’ role in peri-operative patient handovers
Anaesthesiologists are part of different care transitions during the patient's journey (Fig. 5): transitions take place in various institutions involving different procedures, context (acute vs. elective) and organisation of work (number of team members, direct or phone contact).
Handover in the emergency department
The risk of miscommunication when transferring care for the acutely ill patient from the ambulance crew to the receiving emergency department (ED) team is high. Both teams do not necessarily have a shared mental model or understanding of different tasks. Cultural and organisational aspects might contribute to gaps. Ambulance crew and the ED nurses work in different contexts and might have different perspectives on how and what information needs to be transferred. Some information might not be useful for the immediate treatment but may become valuable for other professions later.319 The anaesthesiologist can be part of the emergency medical services (EMS) that bring the patient to the ED or may be taking over the patient as a member of the trauma and medical emergency team in the ED. The anaesthesiologist will often be involved in the immediate care of the patient, while simultaneously providing or receiving important information. This might result in a conflict and it is recommended that essential information is delivered immediately, and supplementary information later, after the initial treatment.320 Distraction and lack of training in handover and non-technical skills (NTS) can contribute to poor handovers. Organisational factors may also affect the quality of handover in the emergency care pathway.321 The health professionals’ experience, competing organisational demands and priorities such as patient flows and time-related performance targets might also affect the quality of the handover. For example, the EMS anaesthesiologist might have to trade off delaying patient departure from the ED against providing patient important information to another health professional.
Handover from the surgical ward or ICU to the operation room
In the operating room, the WHO surgical checklist is widely used. Handover from the ward to the operating room is less structured.19 Challenges have been identified in several of the steps prior to entering the operating room.322 Most communication failures (62%) occur in the pre-operative phase.323 Three types of failures are described: source, transmission and receiver-failures, all of which had an impact on patients, healthcare team or organisation.324 A generic checklist developed to facilitate this care transition resulted in only minor improvements 12 months after its introduction, maybe because it was too comprehensive.325 Handover from the ICU to the operating room remains poorly studied.
Handover during surgery
It is safe to have an anaesthesiologist give a short break to a colleague during surgery.326 In some cases, the relieving anaesthesiologist detected an error, resulting in better care. In contrast, complete handover of anaesthesia care during major surgery was associated with a higher risk for adverse postoperative outcomes compared with no handover.327
From the operating room to the postoperative care unit (PACU)
Postoperative handover in the PACU is a complex and dynamic process because it involves multitasking: simultaneously providing information to the PACU nurse, moving equipment and taking care of the patient. It also represents a ‘step down’ from an anaesthetist taking care for only one patient to a ward with a nurse taking care of several patients.328 The pressure to maintain short turnover times in the operating room may be one of the main reasons for this difference: the anaesthesiologist is making a trade-off between taking the time to handover a patient and going back to the operating room to prepare the next patient. A systematic review recommended analysing the challenges in the local setting and customising solutions to fit the specific context. NTS of all staff members play a significant role.322
From the operating room to the ICU
During operating room to ICU handovers, the patient may be critically ill or may have just undergone major surgery and may be receiving circulatory or ventilatory support while being extensively monitored.313 The risk of technical problems is increased. The handover team may consist of different professions and specialities. A structured handover has been shown to decrease communication and task errors, specifically information omission.313,329,330
From the PACU or the ICU to the ward
When the patient is transferred from the PACU to the ward, the sender (anaesthesiologist) and receiver (ward nurse, ward physician) my not meet in person – it may be done by phone before the patient is transferred. Expectations about the content of this communication have been frequently reported to be inconsistent. The sender primarily provides information about vital signs, eager to demonstrate that the patient is in a stable condition. The receiving nurse is more interested in pain control and whether the patient is allowed to get out of bed.331 The most vital information should be presented first, and the remaining information should be brief and relevant.
The transfer of a patient from a highly staffed, technology-intensive ICU to a general ward that does not have the same observational level poses several patient risks. Whether a handover tool improves patient safety remains poorly documented because of study heterogeneity.332 Providing the patient and the relatives with a written summary before transfer might improve safety.332 A liaison nurse may improve communication between and participation of all members of the care team of the two departments. An electronic ‘attend-to’ follow-up list rather than a ‘check’ list has been proposed to mitigate the risk patient transfer from the ICU to the ward.333
A context-specific handover design process
Healthcare professionals may not understand their individual roles and responsibilities and often blame others for problems experienced during handover (Table 16).331 This suggests a shared understanding of the role and the needs of each professional is critical. The sender needs to understand what information the receiver needs before taking responsibility for the patient, and the receiver needs to understand the context in which the sender works. It is important that one views oneself as part of a larger team while working in different settings.334
How to train residents and staff
There is no consensus among anaesthesia residents on how to conduct a handover. They found the impact of lectures and written material to be limited and preferred directions by their supervisors.335 They felt most comfortable doing a handover in a one-to-one situation (e.g. to a nurse in the PACU) rather than to a group of health professionals.
The Accreditation Council for Graduate Medical Education requires that residents be competent in handover communication,336 and guidelines have been published.337 To evaluate and entrust residents to perform handover, in-training assessment of a handover situation might be useful.338 Such training reduced medical errors by paediatric residents from 33.8 to 18.3%.339 A tailored e-learning programme to improve handover is available, but the programme did not improve the adherence to a guideline.340 Simulation-based training (locally in the department or in simulation centres) is increasingly used to train both the sender and the receiver.
Team training of staff
Training of staff is needed to get a shared understanding of the handover situation, of the different needs of the sender and receiver, and of the challenges in care transitions, where a team member often is distracted or interrupted. Training has to address the vulnerability of the handover situation and involve learning objectives related to a specific handover.341 The debriefing after the simulation-based session is particularly useful.
The essence of the existing literature and the way forward
Because most research on handovers has been limited to one speciality,342 there is a need for a broader view: we need to distil common problems and separate them from speciality specific ones. There is a need for a patient-centred approach.342 We have to listen to valuable information from patients and relatives and involve them in our research.
An analytical framework for investigating the contextual, organisational and sociocultural aspects of care transition is needed. At the conceptual level, many studies have focused on protocols and guidelines, both of which are characteristic of what is known as Safety-I thinking: if we all follow the rules, the system will be safe-behaviour also referred as ‘work-as-imagined’.181 But peri-operative care is characterised by changing demands and finite resources, which implies that healthcare professionals have to prioritise tasks,343 and make many trade-offs that involve risk assessments based on their experience and their understanding of the situation. In other words, ‘work-as-done’ is often different from ‘work-as-imagined’.181 It is, therefore, important to understand how everyday work functions and why there is variability. Changes in procedures should not be based on how we ‘imagine’ the work is or should be done, but on understanding of ‘work-as-done’.
To improve our understanding of the different handover situations, we need to look at the individual, team and organisational level. Study methods have to evolve: besides handover observations and interviews, video recordings, in situ simulations in the clinical setting, and scripted scenarios in a simulation centre might be useful to better analyse the causes of poor and good handovers. Finally, we need to study how changes can be successfully implemented in an organisation.
While a structured peri-operative handover is useful and can improve communication, its content alone does not suffice to ensure a safe handover. A proper understanding of context and organisational factors is equally important. Care transitions are complex activities and it is crucial to understand how everyday work functions (‘work-as-done’ vs. ‘work-as-imagined’). Organisational factors may force healthcare professionals to make trade-offs when handing over a patient. For safe peri-operative handover, the individual and the team must be able to adjust when work conditions change. We must recognise that team members have different roles and have different information needs and goals, and therefore will have different perspectives during a handover situation.
For a safe handover, the transfer of accountability and responsibility, teamwork is essential. Therefore, any training has to involve the whole healthcare team with the goal of obtaining a shared mental model of peri-operative handover. This includes gaining an understanding of the social and cultural aspects of teamwork. Simulation-based training followed by debriefings can be particularly useful. But one should not forget that every clinical handover situation is a training opportunity in and of itself. Future research should be based on theoretical frameworks from the social and cognitive sciences, should focus on the patient journey and involve the patient in the team.
Chapter 9: Incident reporting in complexity (Staender)
Stimulated by direct contact with National Aeronautics and Space Administration (NASA) safety experts and based on work in Australia, the first widely accessible anonymous critical incident reporting system (CIRS) in Europe was established at the Department of Anaesthesiology at the University of Basel in 1995.344,345 The focus was primarily on discovering weak points in the anaesthesia system, learning from them and thus becoming safer. As a result, CIRS has developed far beyond Basel, beyond Switzerland and far beyond the field of anaesthesia. Experience with CIRS in Europe has been the inspiration for a whole range of national incident reporting systems, such as in England and Spain. Incident analyses today complement the classical accident investigations in morbidity and mortality conferences and can thus uncover multiple factors that have potentially contributed to an event; providing insights that can be used to prevent an identical event in the future (so-called find and fix approach). With this impact, incident reporting systems have also found their way into the recommendations of the Helsinki Declaration on Patient Safety in Anaesthesiology and are now operated both locally and nationally in a number of countries (including Denmark, Finland, England, Spain, Germany, Switzerland etc.).346
This ‘find and fix’ approach is based on the consideration of avoiding errors and thus generating safety. This includes the traditional definition of safety, where a state is described as safe when no errors occur. This definition is not unproblematic because it considers safety to be a ‘dynamic nonevent’.347 In view of the more or less constant rates of avoidable harm over time, the question must be asked whether this traditional definition of safety, and thus the ‘find and fix’ approach is still entirely fit for purpose in ever increasingly complex healthcare systems.348
Complexity as a challenge
In previous decades, health care was far less complex than today, and many processes were linear, many processes could be defined in cause–effect relationships. Today, not only has the knowledge base become far more complex (e.g. with an unmanageable number of clinical guidelines), but also our organisational structures and their interfaces, our patients (multimorbidity) and our therapies (polypharmacotherapy) have become more complex too.
In error causality, we have traditionally assumed a majority of linear relationships. This thinking was established in Heinrich's so-called Domino Model (or also Accident Causation Model) from 1931 and was based on simple cause–effect relationships.349 These concepts were propagated in the Swiss Cheese Model and later in the Threat and Error Model, both by Reason.350
Complex systems, however, are characterised by a multitude of components and in particular by a high number of interrelationships; that is complex systems are no longer linear. This means that they also elude a linear approach to analysis and are therefore on the one hand very difficult to control, and on the other hand also carry a great risk if they get out of control. With regard to medicine and safety thinking in our discipline, this means that we succumb to an illusion when we believe that we can make a complex system safer with simple, linear process descriptions, rules and regulations and a ‘find and fix’ approach (classical incident reporting concept).
Complex systems, such as modern health care, are today largely dependent on well trained experts being able to interpret a new and previously unknown constellation of factors on the basis of their knowledge and to adapt previous behaviour on the basis of their expertise. This behaviour has been known in industry since the introduction of the concept of resilience (resistance to interference).347 It is based on the findings that there is a clear difference between work-as-imagined and work-as-done. The term textbook performance can also be found in resilience literature, which today is no longer sufficient to deal with imponderables, because the textbook may be incomplete, overly limited or simply outdated because we face change constantly in our working conditions with new requirements, pressures or even threats. Textbook performance only works if the environmental factors are completely known and stable; but this condition can no longer be assumed in today's sociotechnical systems state of flux.351
The resilience of a system is now characterised by the understanding that changing environmental conditions are managed while the system nevertheless still continues to function to a greater or lesser degree. This is achieved by the following:
- (1) Buffer capacity: the size or extent of disturbances a system can tolerate without collapsing.
- (2) Flexibility: the ability of a system to restructure itself in response to external pressure.
- (3) Tolerance: the knowledge of how a system behaves at its performance limits, that is, whether it degrades slowly under pressure or collapses rapidly as soon as the pressure exceeds its adaptive capacities.351
In addition, individual behaviour can also show characteristics of resilience. Johnson and Lane352 defined the so-called C terms for resilient behaviour (Table 17).
Incident reporting systems under Safety-I and Safety-II
When thinking about safety, this means that we must not rely solely on process descriptions, we must not only learn from incidents, mistakes and accidents in the past, and we must not ignore the daily fluctuations in performance. This new safety thinking is today referred to as Safety II, in contrast to Safety I.353
So, in the future we should use a new definition of safety that moves away from avoiding things going wrong to making sure everything goes right.353 We can no longer rely on our systems to work well only because we prevent errors. We also need to know why our systems work well every day. Accordingly, in the future we will have to spend much more time understanding how professionals cope with ever-changing daily challenges and still deliver excellent results; what adaptations are being made and what they have achieved.354
That is, we should not only look at what ‘went wrong’, but also at what goes well. Everyday life is often successful because people do their best job in the workplace and make sensitive decisions, make adjustments according to the requirements of the moment, to cope with the situation. Understanding these adjustments and learning from them is at least as important as uncovering the causes of adverse events.
With regard to incident reporting systems, we can continue to use these proven instruments of patient safety in the future; but we should expand these incident reporting systems with instruments that help us to learn from everyday practice. Incident reporting systems should therefore be systematically extended by the factor learning from success by encouraging employees to also report successful solutions to difficult, unexpected situations.
In addition to incident reporting, regular de-briefings and so-called safety walk around could be introduced. These Safety or Leadership-Walk-Around are used to collect suggestions for improvement from employees at the grassroots level and are an integral part of Lean-Management Systems.355,356 A recent review article summarises the advantages and disadvantages of these methods and gives useful recommendations for the concrete implementation of the Safety Walk Around.357 Adequate resources are needed, and if these resources are not granted because of efficiency reasons, improvements in our hospital systems may not materialise. In aviation it is said: If you think safety is expensive, try an accident. Faster, better and cheaper was a NASA quote leading to several major accidents and disasters (e.g. Columbia Accident Report or the Mars Climate Orbiter Mishap Investigation Report).358
Safety-II is also important in the context of the ever-increasing production pressure in the healthcare sector: this production pressure is increasingly straining the resilience of our systems and thus potentially endangers patient safety. The pressure to achieve given annual targets (e.g. case numbers etc.) to obtain sufficient revenues despite insufficient financing leads to the situation that the word ‘safety’ is too often omitted when communicating such target agreements to the chief physicians – hospital managers and even medical staff appear more preoccupied with survival in the marketplace than with survival of their patients.359
Chapter 10: Supporting healthcare individuals and teams after an adverse event: the care for the second victim (Staender)
Work in anaesthesia and the peri-operative setting takes place in a complex and dynamic environment. Decisions often have to be made under time pressure and not all the information necessary for the decision-making process is always available. Accordingly, it is important for patient safety that the necessary technology is available, that sufficient resources exist, that processes are clarified and that well trained personnel work in these areas, with as little stress as possible.
Nevertheless, despite the best conditions, there will, unfortunately always be avoidable errors in patient treatment because the healthcare system is highly complex, conditions are rarely optimal and even the best specialists can never work without errors. The rate of avoidable errors and corresponding harm in medicine is substantial and continues to be high.219 This primarily affects the patients and their relatives, who are accordingly referred to as ‘first victims’. But also, the employees involved in the incorrect treatment suffer to an often not inconsiderable extent from the event and are referred to as ‘second victims’.360 The effects on these ‘second victims’ can be considerable. Taking into account that physicians are bound by the edict ‘Primum non nocere’ (first, do no harm), any harm to patients due to actions of the healthcare provider shakes the fundamentals on which physicians practice. Fear, feelings of guilt or self-doubt can be the consequences of treatment errors for the persons involved. In the extreme, experiencing somatic symptoms, medication or drug abuse, thoughts of giving up one's job, thoughts of suicide or even committing suicide have been described.361–367 Williams et al.368 showed that stressed and burned-out physicians reported a greater likelihood of making errors and mentioned more often suboptimal patient care. A study involving internal medicine residents showed that higher levels of fatigue and distress were independently associated with self-perceived medical errors.369 An increased error-rate in depressed residents in paediatrics and a comparable phenomenon in nurses has been shown before.370,371 This means that the ‘second victim’ is not only an individual problem for the healthcare provider involved, but also for safety in general. The question to address must be first of all how to avoid medical error, and second how to support those that suffer after having been involved in a medical error. The overall extent of that problem is not that well documented. A study in anaesthesiology from 2012 found that, in their career, 85% of the respondents reported having been involved in at least one unanticipated death or serious harm to a peri-operative patient.362
Considering the significance of the ‘second victim’ problem, the question arises how to deal best with this phenomenon to minimise the consequences for the employees involved. Healthcare professionals can be affected by a treatment error in different ways; first, by the experience of the treatment error itself; and second, by the way in which they were treated themselves after such an event happened.365 It is important to address these aspects not only at the individual level, but also institutionally. Burlison et al.367 showed that an adequate response by the organisation to the needs of ‘second victims’ has a positive effect on the retention of the ‘second victim’ in current employment.
What are the needs of ‘second victims’? Numerous studies demonstrated that after a treatment error happened the member of staff involved needs coping strategies and an opportunity to discuss the unwanted event with peers.372 An excellent publication on this topic made recommendations to support affected persons, including, for example, the prompt debriefing and crisis intervention for the individual and/or team involved, an opportunity to discuss any ethical concerns, as well as a safe opportunity to contribute any insights into how similar events could be prevented in the future.372 The initial debriefing should be done as quick as possible, through the most senior peer available, assuring complete confidentiality. The conversation should focus on ‘why’ and not ‘who’, and should show empathy and avoid the questions of ‘guilt’.
The most important aspect from the perspective of the ‘second victim’ was the confirmation of professional competence by a peer,372 because those persons affected may have considerable self-doubt about their competence and the feedback of a peer, being able to comprehend the decision in the present case, can be extremely helpful. Conversely, there are behaviours or remarks from colleagues after a treatment error that are inappropriate or even harmful, for example, Didn’t you realise what would happen?, or What were you thinking?, or I wouldn’t have done that!.372
There is a general recommendation that organisations have a support programme in place as part of a comprehensive process for responding on an adverse event. Today, a variety of supporting programmes are described, especially in large hospitals, for example, the programme of the University of Missouri (ForYou Program) or at Johns Hopkins (RISE) in the United States.373,374 The support programme Medically Induced Trauma Support Services Toolkit is available on the Internet (www.mitss.org). It offers not only individual support but also training programmes for nursing staff and doctors as well as assistance in the creation of organisational programmes.
There is only little research on the effects of existing support programmes: even one of the first programmes to support ‘second victims’ at Johns Hopkins Hospital (RISE) did not report a systematic follow-up of outcomes of the people involved in their programme. Nevertheless, they demonstrated a success based on the self-reports of the peers involved. Especially, the training programme as part of that initiative to support peers dealing with ‘second victims’ was reported to be successful.373
Healthcare professionals confronted to having made an error leading to patient harm suffer from that error, being a ‘second victim’. This effect has different degrees of expression but can lead to severe impairment of the healthcare professional, which again could promote further errors happening in future treatment by the respective professionals. When dealing with these ‘second victims’, one of the most important aspects is an early debriefing, emotional support and the opportunity to discuss the events that happened with peers. There is a general recommendation to have programmes in place at the organisational level to support these professionals and to make it easier to break the wall of silence, but further research is needed to demonstrate the effect of such programmes.
Chapter 11: The role of checklists in peri-operative care (Haugen)
Quality and safety have been a central focus in peri-operative anaesthesia care, and checklists have been used to get close to zero complications during anaesthesia and surgery. This chapter focuses on the role of surgical safety checklists in peri-operative care (pre-operative, intra-operative and postoperative phases).
Modern history of patient safety started in late 1970s when the cost of malpractice insurance for anaesthesiologists brought patient safety issues to the fore.375 The malpractice crisis forced the American Society of Anesthesiologists (ASA) to address the causes of anaesthesia accidents and to focus on patient safety.376,377 In 1985, the ASA initiated the Anesthesia Patient Safety Foundation, a collaboration between anaesthesia-related professions including anaesthesiologists, nurse anaesthetists, nurses, drug and equipment manufacturers, regulators, insurers and others. The common goal was a zero tolerance for injury of patients with the vision that ‘no patient shall be harmed by anaesthesia’.376,378
Anaesthesia professional organisations have developed international standards for the safe practice of anaesthesia, outlining minimum requirements for performing safe anaesthesia care at a global level,40,379 in the United States377,380 and in Europe12,381–383 (http://www.eba-uems.eu/resources/PDFS/safety-guidelines/EBA-UEMS-recommendation-for-use-of-Capnography.pdf). The EBA and the ESA have produced a European Declaration known as ‘Helsinki Declaration on Patient Safety in Anaesthesiology’.1 This Declaration recommends safety standards including checklists are implemented in peri-operative care.
What is a checklist?
A checklist identifies single items or a group of elements to be verified and checked consecutively and is intended to compensate for memory flaws.384–386 There are two main types of checklists and thus two methods to develop a checklist. The first type is the Do-List, a checklist is used for a step-by-step procedure or task. The second type is the Challenge–Verification–Response, where one person reads aloud the item and challenges someone else to verify and confirm that the task corresponding to the item on the list has been accomplished.385 The Challenge–Verification–Response method is used in the WHO Safe Surgery Saves Lives campaign on how to perform the multidisciplinary team Checklist, the WHO SSC.387
Types and effectiveness of checklists in peri-operative care
Different types of checklists have been developed such as pre-operative briefings and debriefings after surgery,388 “time out” protocols,389 equipment checklists390 and surgical safety checklists.391–393 Pre-operative checks of anaesthetic equipment are embedded in anaesthesia guidelines from Great Britain and Ireland.394,395 In Norway, anaesthesia equipment and machines are now checked electronically prior to induction with a pre-anaesthetic checklist which became possible after the machines evolved from being mechanical to electronically driven.396
In 1998, prior to the introduction of the surgical safety checklists, the US Joint Commission focused on surgical safety issues: operating on the wrong site or the wrong patient, and performing the wrong surgical procedure. In a sentinel event alert they recommended surgical teams to use a ‘time out’ protocol that verifies the identity of the patient, the surgical procedure and the site of surgery by use of active communication techniques (www.jointcommission.org/assets/1/18/SEA_24.pdf). In 2007, the Royal College of Surgeons of England obligated surgeons to use briefings as a part of their responsibility to safe team behaviour.397
The WHO Surgical Safety Checklist (SSC) was globally introduced in 2008.398 Between October 2007 and September 2008, the checklist was successfully piloted in eight hospitals in eight countries comprising high and low-income status.387 Its effectiveness was examined by comparing errors in patients undergoing noncardiac surgery before (n=3733) and after (n=3955) the introduction of the SSC.393 Complications dropped from 11 to 7% (P < 0.001) and mortality from 1.5 to 0.8% (P = 0.003).393 This publication was the first to evaluate the impact of the WHO SSC in a global population.
Another effective contemporary checklist was the comprehensive surgical patient safety checklist system (SURPASS) developed in the Netherlands,399 based on a literature review of surgical errors and adverse events. The multidisciplinary SURPASS checklist is conducted by different professions along patients’ entire surgical pathway in the hospital. When it was tested in 171 high-risk procedures, 593 process deviations were observed, 96% of which corresponded to a checklist item.399 When comparing the outcome of 3760 patients before and 3820 patients after introducing the SURPASS checklist in Dutch hospitals, the proportion of patients with one or more complications decreased from 15.4 to 10.6% (P < 0.001) and mortality from 1.5 [95% confidence interval (CI) 1.2 to 2.0] to 0.8% (95% CI 0.2 to 1.2), respectively.392 No changes were observed in control hospitals. The SURPASS checklist is currently used in the Netherlands, Canada, India, Sweden and Norway.400,401
The WHO SSC and SURPASS address different aspects of patient safety issues in surgery. Some surgical specialties have developed more procedure-specific checklists. One example is a neurosurgical checklist used in the Mayo Clinic in Arizona. The checklist contains elements of both the time out protocol and the SSC. Over an 8-year period there was a 99.5% compliance rate; no incidents of wrong patient, wrong site or wrong procedure were documented.402
Other checklists have been published, for example, one piloted to detect and remediate procedural errors in movement disorder (deep brain) surgery,403 or the peri-operative team communication checklist is used before patient arrival in the operating theatre for vascular surgery. The team check was developed to promote interprofessional communication and was piloted in 18 surgical procedures. It included team discussions of case-related information, confirmation of details, articulation of concerns, team building and decision-making. This pre-operative team briefing resulted in improved clinical practice, for example, physician compliance with antibiotic administration guidelines.404
To summarise, a variety of peri-operative anaesthesia and surgical checklists have been developed and introduced during the last decades.
How much evidence is needed for using checklists?
Evidence-based medicine seeks to optimise clinicians’ decision-making processes for the individual patient and seeks to set standards. The most stringent evidence for these standards is derived from systematic reviews, meta-analysis and randomised controlled trials, with case series and case reports providing only low level evidence.405 Some of the accepted standards and proposed safety changes in anaesthesia lack high level evidence. Some standards are based on common sense and consensus guidelines, and basically summarise current knowledge and clinical routine (i.e. better equipment and monitoring standards, or electronic information systems).378 Safety advances and a perceived decrease in anaesthesia morbidity and mortality over past decades are attributed to a bundle of changes such as better training, equipment, organisation, supervision, process optimisation and teamwork.378 While not all types of quality improvement can be ‘proven’ by randomised controlled trials,405,406 interventions aimed to improve patient safety ought to be based as much as possible on clinical and theoretical frameworks and robust scientific methodologies with the ultimate goal of determining whether they do more good than harm.405 The available external clinical evidence of the effectiveness of peri-operative checklists has been systematically reviewed.407 The literature search is illustrated in Fig. 6 with a Preferred Reporting Items for Systematic Reviews and Meta-Analyses flow diagram. The identified studies are narratively reported.
The literature search identified 5810 publications of which 453 were found relevant. Of these, 395 were published in 2013, and 58 in 2019. A total of 32 articles were finally included. The studies are listed alphabetically according to the first author's names in Table 18 .
The identified original studies investigating the effects of surgical safety checklists on patient outcomes, were published between 2009 and 2019. Of the 32 included studies, effects of the WHO SSC were evaluated in 29 studies,174,409–413,415–437 and the SURPASS checklist in two studies.392,400 One study investigated a surgical safety briefing checklist.414 There are large variations in study sample sizes, ranging from less than 200 patients per group, to millions of patients included in larger population-based studies with pooled analyses over several years (Table 18 ). In 15 studies investigating morbidity, positive effects of the WHO SSC were reported.174,410–412,414–416,419,422,424–426,430–434,437 A smaller proportion of studies (n=6) did not find a significant impact of the WHO SSC on morbidity.409,420,423,427,432,435 In studies evaluating mortality rates, several studies reported that the WHO SSC reduced mortality (n=12).174,395,409,413,414,416–418,421,428,436,437 A stepped wedge cluster randomised controlled trial reported reduced mortality in a subgroup of patients.419 In contrast, other studies (n=5) did not report a significantly decreased mortality with using the checklist.423,425,429,430,435 Studies on the effects of the comprehensive SURPASS checklists used in the entire surgical pathway report a decrease in surgical complications,392,400 and a decreased mortality.392 Two of four studies reporting on WHO SSC effects on readmissions showed decreased readmission rates with using the checklist.424,429 WHO SSC and SURPASS checklists’ impact on length of hospital stay was reported in six studies, with five of these studies reporting a significant reduction in the length of hospital stay.392,413,417,419,429
The current updated review of the literature suggests morbidity and mortality in surgical patients decreases when healthcare personnel use checklists, both intra-operatively (e.g. the WHO SSC) and during peri-postoperative care (e.g. the SURPASS). The cited studies consisted mainly of ‘before and after’ studies (n=24), prevalence cohort design studies (n=4), longitudinal studies (n=2) and randomised controlled trials (n=2). Evidence-based medicine refers to using the best available evidence to address clinically relevant questions.405 The review identified only one stepped wedge cluster randomised controlled trial,419 which has been judged to be the most robust checklist study to-date.438 However, use of the WHO SSC has become mandatory in most hospitals, which makes it challenging to design new randomised controlled trials, especially as the checklists have already been implemented and most likely do more good than harm for patients.
Implementation, compliance and proper use
Implementation of surgical safety checklists requires persistency and long-term perspectives. Conley et al.439 investigated features of effective implementation strategies and found that leaders need to explain to their staff members the ‘why and how’ of the checklist. Staff had to be adequately prepared, otherwise they became frustrated, disinterested and stopped using the checklist despite a hospital-wide mandate.439
Some of the identified studies reported better outcomes when there was higher compliance with the WHO SSC.419,420,426,432,436 This suggests quality improvement reports on compliance rates are very valuable in helping us understand which parts of the checklist work well, and which parts could be omitted. Such reports provide possibilities for more targeted quality improvement interventions. However, compliance rates do not tell us anything about the quality of checklists performance. Production demands and time pressure are elements that may contribute to substandard use of a checklist385,419 as reflected in checklists being used as ‘tick-box’ exercises, the omission of items, or poor team members’ attention.440–443 However, wider implementation and spread of standards like the Helsinki Declaration on Patient Safety in Anaesthesiology,1 and professional associations’ endorsement of safety standards may enhance a culture of safety and promote surgical safety checklists as clinical best practice.379,380,444
Need to change the order of operating room workflow?
When implementing a checklist, we always face the question whether to change our workflow or to adapt the checklist to an established order of work processes. For a successful implementation, the WHO encourages adapting the checklist to local routines and to balance inclusion of important items against brevity of the list.387 Systematic use of checklists may still require the workflow and the order of performing our tasks to be adjusted. The exact timing of when to do the checklist should be agreed upon by all team members. To avoid being perceived as an obstacle, performing the checklist needs to fit into the workflow of the operating room.384 Checklist briefings allow important information to be shared between team members, and provide an opportunity to speak up about any foreseen problem (see also Chapter 3 of this collection).384 When tailoring a surgical checklist, we always face the challenge of inadvertently changing or removing an item or creating a more laborious workflow. To keep attention on critical items (analogous to ‘killer’ items in aviation), the WHO favours not removing items from the original list nor making the list too exhaustive.445 If the WHO SSC is modified it is recommended the WHO adaptation guide be followed.445
Are the effects of the WHO SSC sustainable over time? An investigation based on a large population from Scotland (1998 to 2014) attributed decreased mortality in most of the surgical specialties to checklists.428 Similar findings have been reported in a 5-year retrospective study in Australian hospitals.417 For more procedure-specific pooled analysis of emergency laparotomy procedures in 76 countries, mortality rates were significantly reduced when checklists were used.418 In a large prevalence study from 426 European hospitals, checklist procedures were associated with lower crude mortality.421 Even though other reasons could also explain some of the progress, for example, procedure-specific improvements and focus on patient safety in general, these results suggest that surgical safety checklists have a role in reduction of morbidity and mortality across continents.
Checklists like the WHO SSC and SURPASS represent a number of safety items that jointly can reduce pre-operative, intra-operative and postoperative errors. This updated literature review suggests that use of surgical safety checklists in peri-operative care can reduce morbidity and mortality after surgery.
Chapter 12: Emergency manuals as cognitive aids: from simulations to clinical implementations and uses (Goldhaber-Fiebert)
There is a mountain of published literature on optimal management for many operating room crises, such as local anaesthetic systemic toxicity or cardiac arrhythmias. But despite this, even expert clinicians frequently omit or delay key actions, with detrimental impacts on patient morbidity and mortality.446,447 In the decade since the 2010 Helsinki Declaration on Patient Safety in Anaesthesiology, great strides have been made in the arena of cognitive aids to enable healthcare teams to deliver better care to our patients, during and peri-crisis. One of the first actions of the EBA/ESA Helsinki Declaration Implementation Task Force was to produce and promote a series of Crisis Checklists. Building upon the WHO Surgical Safety Checklist for normal workflow, which was highlighted in Helsinki,392,393 multiple groups globally have worked on emergency manuals, including development, simulation testing, clinical implementation studies and training resources. Examples include ‘The Anaesthetic Crisis Manual’ by David Borshoff, the ESA Quick Reference Handbook (http://html.esahq.org/patientsafetykit/resources/checklists.html), and Guidelines for crises in anaesthesia https://anaesthetists.org/Portals/0/PDFs/QRH/QRH_complete_August_2019.pdf?ver=2019-08-23-113330-550. Others are Ariadne Labs Crisis Checklists (https://www.ariadnelabs.org/areas-of-work/surgery-or-crisis-checklists/), Society for Pediatric Anesthesia Critical Events Checklists (https://www.pedsanesthesia.org/critical-events-checklist/) and the Stanford Emergency Manual (https://emergencymanual.stanford.edu/).
Other articles provide a history of the development of emergency manuals as patient safety tools and a conceptual framework for going from simulation-based evidence to clinical implementation and use (Fig. 7).448,449 This work is a continuation of a previous publication in Anesthesiology Clinics (the author retained copyright of that text and gave permission to EJA to use those parts). The Emergency Manuals Implementation Collaborative (EMIC) provides a central repository, including links to many cost-free downloadable tools and an adaptable implementation toolkit at www.emergencymanuals.org.
Emergency manuals are context-relevant sets of cognitive aids that are intended to provide professionals with key information for managing rare crises.
Synonyms and related terms are ‘Crisis Checklists’, ‘Emergency Checklists’ and ‘Cognitive Aids’. The latter is a much broader term for any resource that enhances cognition, decision-making, or delivery of current best practices. This term is also often used to describe tools for crises specifically. To differentiate from normal workflow cognitive aids, throughout this article the term ‘Emergency Manual’ is used, except when referring generically to any of these as ‘tools’ or when describing a specific study with its own terminology. The synonyms above are also commonly used in the literature.
Simulation: proof of concept, stress, teamwork, design testing and immersive training
In multiple simulation-based studies, correct performance of key actions during crises dramatically increased when emergency manuals were used.450–452 One of the most impactful and widely cited simulation studies examined interprofessional operating room teams managing eight different operating room crises.450 Each team served as its own control, randomly assigned to half of the events with, and half without crisis checklists. Participants were familiarised with the crisis checklist concept and format, though not the specific study events. A comparison between the simulated operating rooms with and without check lists, showed that fewer key management steps were omitted when check lists were used: 6 vs. 23%, respectively, signifying considerable improvement in crisis event management when using a checklist. Similar results have recently been shown in a large simulation-based study of surgical ward teams managing deteriorating postoperative patients (10 vs. 33%).453
Why are these tools so helpful, even for experienced clinicians? Stress reduction and enabling teamwork are both relevant mechanisms, as well as the broad benefits of cognitive aids detailed previously that include directly helping to prevent omissions in medical management.271,446,454 Across diverse safety-critical industries including health care, there is mounting evidence that even when they ‘know’ what to do, stress causes well trained professionals to omit key actions, to narrow their thinking, and to diverge from optimal management: emergency manuals serve as a powerful antidote.455,456
Simulation provides a powerful technique for training with emergency manuals: it is a laboratory in which to study their effectiveness, and a safe setting to test the usability of their design features.312 One of the most impactful ways of enabling effective clinical use of emergency manuals is engaging clinicians immersively, demonstrating both the rationale of why to use emergency manuals and the practical details of when and how to use them, and, conversely, when clinicians are not familiar with emergency manuals they rarely use them, even if available.448,457 A simulation-based study showed the power of a ‘reader’ reading out the steps aloud, and, dynamically interacting with the leader: this has led to read aloud steps, leading to exploratory work regarding a clinical reader role.458–461
Emergency manuals are intended as both educational and clinical tools. They represent highly condensed repositories of practical knowledge that must be carefully and iteratively designed and that require training to enable effective use under conditions of significant pressure.312,448,462–464
Emergency manuals are intended to be symbiotic adjuncts, rather than replacements, for good preparation, teamwork and clinical judgment. Emergency manual use should never precede necessary immediate actions such as chest compressions for a pulseless patient. Their intended use begins only once resources allow – either sufficient help is available for synchronous use from the beginning of a crisis, or initial clinical actions are already underway.
Effective team co-ordination and NTS are crucial to providing effective patient care and decreasing failure of rescue events.448,465 Increasingly, studies in both simulation and clinical settings are finding that emergency manual use improves team co-ordination and decision making.461,466,467 Within CRM, cognitive aids, including emergency manuals are one of multiple constructs which interact synergistically, all helping healthcare teams to provide better patient care (Fig. 8).446,448,468 In addition to helping surgical teams and their patients, the concept of emergency manuals has spread to other settings, such as Labour and Delivery wards.469
Dissemination, clinical implementations and uses
Since the EMIC began in 2012, there has been broad dissemination of multiple tools globally. Conservative estimates are that more than half a million clinicians have downloaded various English-language tools or their translations (data from EMIC members), including robust data from Chinese translations.470 Many clinicians stated they shared the tools widely with colleagues at their local institutions, implying even broader dissemination. These tools seem to be filling a need, with active interest in the concept from clinicians, though downloading is only one initial step towards clinical use. Building on simulation-based evidence of positive impacts, early implementations of emergency manuals spread the concept in clinical contexts and sought to understand questions including awareness (that the tool was available), range of clinical uses and usefulness.
In survey studies, clinicians reported significant numbers of emergency manual clinical uses (though none yet with denominators of applicable crises), and stated that emergency manual use during crises helped teams deliver better care to their patients and, when asked, none expressed distraction from patient care nor negative impacts.470–472 Given that crises occur infrequently, the patterns of use necessarily differ from normal workflow tools such as the Surgical Safety Checklist: there is the added challenge that not only do clinicians need to familiarise themselves ahead of time with the why, the when and the how to effectively use emergency manuals, but also the clinicians must remember to trigger the emergency manual use during a stressful crisis. Of note, across the studies above, the vast majority of clinicians who used an emergency manual during a crisis had prior exposure and familiarity with the tool, as well as an increased intent to use emergency manuals when applicable in future. This demonstrated a ‘use begets use’ feedback loop, with a positive reinforcement value of experiential use.
Changing clinical culture from ‘you should know and remember everything’, towards ‘it's smart to use cognitive aids to help you provide better patient care’, ensuring accessibility and familiarity with the manuals, empowering multiple team members to suggest emergency manual use, and incorporating immersive training, were among significant themes of successful emergency manual implementations.459,471,473–475
As more institutions are pursuing emergency manual implementation, a common question is how to implement this effectively. A study of 368 clinicians across the United States found multiple controllable factors to support success.474 Success was correlated with the number of implementation steps they took, with a dose–response relationship, and leadership support was key. Training mattered, with interprofessional and immersive drills particularly impactful. Local customisation also helped, at a minimum for phone numbers and conformity with local policies. Simply hanging copies in the operating room rarely has much impact during stressful crises. This national survey work led also to develop an implementation toolkit, including a roadmap, training resources and common challenges. The toolkit is available cost-free from the AHRQ and the EMIC (www.emergencymanuals.org).
There are multiple case reports describing early emergency manual use during clinical crises, with both geographic and event diversity, and a case study including interviews with all team members.461,476–478 While many biases exist for single cases, the combination of case reports and large surveys reinforces the fact that these tools are being used clinically, with clinicians perceiving helpful impacts in at least some circumstances. This underscores the need for more formal mixed-methods research on clinical implementation and use of emergency manuals.
As discussed further elsewhere, implementing emergency manuals shares with other complex, socially adaptive, processes the need to influence frontline clinicians’ knowledge, attitudes and behaviours, and requires local adaptation and multiple coordinated approaches.479,480 The vital prework is to agree locally on the problem as well as the need and potential for improvement. In this case, the problem and a potential solution are well represented in the simulation literature described above. There was a large gap between evidence-based literature and the management of stressful crises, and increasing clinical emergency manual use is helping to decrease that gap.
In the past decade since publication of the Helsinki Declaration on Patient Safety in Anaesthesiology, emergency manuals have been shown to enable healthcare teams to deliver better care to our patients, during and peri-crisis. Building upon initial simulation-based evidence of emergency manual efficacy, there has been widespread interest and with global dissemination, increasing clinical implementations. In early studies of peri-operative clinical implementations, emergency manual use showed positive engagement from clinicians and also a promise of improving care in clinical settings, with further work needed to fully assess their effectiveness across diverse clinical contexts. There is active spread of the concept and content development within other contexts, such as surgical wards and labour and delivery units.
Chapter 13: Anaesthetic monitoring recommendations during general anaesthesia: how consistent are they across the globe? (Hendrickx, Feldman, Schüler)
Since patient safety is a universal concern for all anaesthesia professionals, one might expect monitoring recommendations to be consistent across the world. To evaluate this assertion, we reviewed the recommendations from several professional societies (AAGBI, ANZCA, ASA, EBA, HKCA, IFNA, WFSA, WHO) selected for varied geographic representation. Monitoring recommendations for parameters describing cardiac and pulmonary function were mostly consistent. Recommendations are less consistent for monitoring other physiological systems or the anaesthetic state, for example, unconsciousness and immobility.
Professional organisations provide practice recommendations, but there are also manufacturing standards from the International Organization for Standardization (ISO) and International Electrotechnical Commission governing how devices are designed and built for clinical use. In some cases, manufacturing standards exceed practice recommendations and therefore become de facto clinical standards. For example, ISO requires end-expired agent monitoring when inhalation anaesthetics are used which is not true for all practice recommendations.
Reconciling the inconsistencies between monitoring recommendations uncovered in this comparison is a challenge for the various professional organisations. Recommendations from professional societies can provide guidance to the practitioner about whether or not it is acceptable to proceed with an elective procedure if one or more monitoring modalities are not available. Standards provide a consistent approach to practice for clinicians and offer patients a guarantee that they will receive the safest possible care. We should seek to ensure that these standards are clear and provide common protections for all patients no matter where they live.
Monitoring recommendations for patients during anaesthesia care are intended to increase patient safety. Professional organisations develop these recommendations to provide guidance for safe anaesthesia practice. Since patient safety is a universal concern for all anaesthesia professionals, one might expect recommendations across the world to be consistent. But are they? In this nonsystematic review, the monitoring recommendations of seven different professional organisations and the relevant ISO anaesthesia workstation standards are compared. This work is a continuation of a project initiated by the Anesthesia Patient Safety Foundation (APSF) Committee on Technology (of which two authors are members) and published initially in the APSF Newsletter.481 At the invitation of the ESA PSQC, we have updated the original data with the recommendations of the Australian and New Zealand College of Anaesthetists and ISO anaesthesia workstation standards. The APSF kindly gave written permission to publish an update of the original article. The review is limited in scope to intra-operative monitoring recommendations during general anaesthesia.
Selection of standards: design and data sources
The monitoring recommendations of professional organisations were compared (Table 19). These organisations were selected as a cohort representative of standards in different parts of the world and varied practice settings. The list was not meant to be exhaustive – other professional organisations throughout the world such as the American Association of Nurse Anesthetists and those of many other countries offer important patient safety guidance to their constituents (https://www.aana.com/docs/default-source/practice-aana-com-web-documents-(all)/standards-for-nurse-anesthesia-practice.pdf?sfvrsn=e00049b1_18). ISO standards for anaesthesia workstations were added to examine the congruency between manufacturing and practice standards. Anaesthesia workstation manufacturers have to comply with the mandatory ISO standards to achieve regulatory approval.
‘Standards’: what's in a name?
The ASA, IFNA, WHO–WFSA, AAGBI and ISO include the word ‘Standards’ in their title, whereas the EBA uses ‘Recommendations’ and the HKCA and ANZCA uses ‘Guidelines’. Further evaluation of these documents reveals nuances of language that are important to the practitioner. In particular, it is important to understand what is considered an absolute monitoring requirement for every anaesthetic vs. monitoring modalities that are useful but not essential. Reconciling the various approaches will require agreement on the implications of the terms used.
The EBA document defines ‘core standards’ for monitoring as to ‘be used whenever a patient is anaesthetised’.382 The WHO–WFSA uses a tiered approach.484 A ‘highly recommended’ standard is considered mandatory, that is, if not met, provision of anaesthesia for elective surgical procedures is unsafe and unacceptable. ‘Recommended’ and ‘suggested’ standards should be practiced ‘when resources allow and if appropriate for the healthcare being provided’.
The ASA Policy Statement on Practice Parameters provides detailed definitions of standards, guidelines and advisories (which can be either evidence or practice based) (https://www.asahq.org/standards-and-guidelines/policy-statement-on-practice-parameters). Evidence-based standards provide rules or minimum requirements and are regarded as generally accepted principles of patient management, may be modified only under unusual circumstances, are supported by meta-analyses of findings from multiple clinical trials and are agreed upon by all or nearly all expert consultants and surveyed ASA members. A standard is the most stringent recommendation. Failing to comply with a standard would constitute a practice breech and not only put the patient at risk but expose the provider to liability that would be difficult to defend if an adverse event occurred. Evidence-based practice guidelines provide recommendations that describe a basic management strategy supported by meta-analyses of multiple clinical trials and are agreed upon by a majority of expert consultants and surveyed ASA members. Finally, evidence-based practice advisories provide statements to assist decision-making in areas of patient care where there is not a sufficient number of adequately controlled studies to permit meta-analysis. Evidence-based practice guidelines and practice advisories are not intended to be standards or minimum requirements. The ASA Committee on Standards and Practice Parameters is one such committee that supervises the creation of new and revision of older practice parameters.
Inconsistent monitoring requirements
Keeping in mind the ‘semantic modifiers’ alluded to in the previous paragraph, we provide a brief review of the recommendations contained in the ‘standards’ from these different organisations. All societies require that every anaesthetised patient be continuously attended by a qualified anaesthesia professional and have requirements for clinical monitoring. All require alarms to be activated and audible, with limits properly applied. There are, however, differences in recommendations for individual parameters. For purposes of this discussion, the term ‘standard’ will be used to indicate an absolute requirement. Because ISO standards pertain to manufacturers of anaesthesia workstations but not clinicians, they are considered in a separate paragraph.
Blood oxygenation monitoring by pulse oximetry is a universal standard among all organisations. Monitoring of the inspired O2 concentration accompanied by a low threshold alarm is a standard for all except the WHO–WFSA document where it is ‘recommended’. Monitoring skin colour is a standard for all except the AAGBI and EBA who state it ‘may be included as an appropriate clinical observation’.383,482
All organisations surveyed require end-expired carbon dioxide (CO2) to be detected after intubation or supraglottic airway placement, and all but the WHO–WFSA require end-expired CO2 to be monitored thereafter. WHO–WFSA cites cost and lack of robustness as the reasons for only ‘recommending’ continuous CO2 monitoring. Qualitative assessment of ventilation (movement of chest and breathing bag, auscultation) is considered standard by WHO–WFSA, IFNA and EBA, but not by ASA, AAGBI, HKCA. According to ANZCA, ventilation ‘must be monitored continually’. Monitoring cuff pressure of airway devices is considered a standard by the AAGBI and HKCA, and so is inspired CO2 concentration monitoring (HKCA only). Standards for monitoring during mechanical ventilation differ: ASA ‘strongly encourages’ and WHO–WFSA ‘suggests’ expired volume be measured; all but ASA, ANZCA, IFNA and WHO–WFSA explicitly require airway pressure monitoring as standard; and a disconnection detector with alarm is a standard for all except the WHO–WFSA which ‘recommends’ it.
ECG, intermittent BP measurements and heart rate (HR) monitoring are consistent standards, except for the WHO–WFSA who only ‘recommends’ ECG for rhythm monitoring; ANZCA requires ECG monitoring ‘as clinically indicated’. In the AAGBI and EBA guidelines, HR monitoring is present implicitly in the ECG and pulse oximetry is a monitoring requirement. All guidelines require confirmation of a pulse [i.e. mechanical activity resulting in cardiac output (CO)] in the form of at least one of these: palpation of a pulse, auscultation of heart sounds, monitoring of a tracing of intra-arterial pressure, ultrasound peripheral pulse monitoring, or pulse plethysmography or oximetry (Table 20). The AAGBI and HLCA standards require a stethoscope ‘be available’. The IFNA standards also refer to end-expired CO2 as a means to monitor CO.
Recommendations are inconsistent and range from ‘a means to measure temperature has to be available’ to ‘recommended’ to ‘essential for procedures more than 30 min’, to ‘when clinically significant changes in body temperature are intended, anticipated or suspected’. Temperature is not advocated as a standard to be adhered to throughout the entire procedure by any of the organisations except by the IFNA in paediatric patients and ANZCA ‘whenever warming devices are being used’.
Monitoring urine output is either not mentioned, or ‘suggested in appropriate cases’ (WHO–WFSA, AAGBI).
Neuromuscular transmission after administration of muscle relaxants
Recommendations range from being a standard (AAGBI) to not being mentioned (ASA) to variations in between. For example, the WHO–WFSA ‘recommends’ it, the EBA states that a nerve stimulator has to be available, and the HKCA states that ‘it should be used whenever the anaesthetist is considering extubation following the use of nondepolarising neuromuscular blockade’. The IFNA states that professionals should ‘measure, assess, and score neuromuscular function by a neuromuscular monitor (if available) when neuromuscular blocking agents are being used’.
Concentration of inhaled anaesthetics
Monitoring the end-expired concentration of inhaled anaesthetic agents is a standard for the AAGBI, EBA, ANZCA and the HKCA (the latter, in addition, requires automated agent detection). The WHO-WFSO ‘suggests’ both inhaled and exhaled concentrations to be measured. The ASA standards do not mention inhaled anaesthetic agent concentration monitoring. The IFNA recommends that both inspiratory and expiratory anaesthetic concentrations of volatile agents be measured continuously ‘if possible’.
Measure of drug effect on the central nervous system/unconsciousness
According to the HKCA, ‘When clinically indicated, equipment to monitor the anaesthetic effect on the brain should be applied, especially for patients at high risk of awareness, for example, those receiving total intravenous anaesthesia with a muscle relaxant’. The IFNA states that the application of an electronic device intended to measure cerebral function should be ‘considered’, particularly in cases with high risk of awareness under general anaesthesia. According to ANZCA, ‘When clinically indicated, equipment to monitor the anaesthetic effect on the brain should be available for use on patients, especially those at high risk of awareness, during general anaesthesia’. The WHO–WFSA states that its ‘use … while not universally recommended or used, is suggested, particularly in cases at risk of awareness under general anaesthesia or postoperative delirium’. The AAGBI recommends the ‘use of depth of anaesthesia monitors, for example processed EEG monitoring … when patients are anaesthetised with total intravenous techniques and neuromuscular blocking drugs, to reduce the risk of accidental awareness during general anaesthesia. However, there is no compelling evidence that routine use of depth of anaesthesia monitoring for volatile agent-based general anaesthetics reduces the incidence of accidental awareness when end-tidal agent monitoring is vigilantly monitored, and appropriate low agent alarms are set’. According to the EBA, ‘… their routine use has yet to be fully considered as part of our recommended minimum monitoring standards’. ASA does not consider EEG or EEG-derived indices in its Standards for Basic Anaesthetic monitoring.
International Organization for Standardization workstation standards
ISO workstation standards use the terms ‘shall, should and may’ to designate the degree of required compliance. ‘Shall’ indicates that compliance is mandatory, ‘should’ implies it is recommended but not mandatory and ‘may’ is used to describe a permissible way to achieve compliance. Mandatory monitoring recommendations for anaesthesia workstations include inspired O2 fraction monitoring with a low threshold alarm, quantification of respiratory volumes, capnography, and, during mechanical ventilation, airway pressure monitoring and a disconnection detector with an audible alarm. Anaesthetic agent monitoring is considered mandatory when inhalation agents are used. Since the ISO workstation standard applies to all devices used together to provide anaesthesia care, agent monitoring is not a required hardware component of the anaesthesia machine since separate free-standing devices for agent monitoring can be employed to be compliant.
To obtain regulatory approval (CE marking or Food and Drug Administration approval), manufacturers would be expected to comply with all essential requirements in the ISO standards, that is, those designated as ‘Shall’. For the recommendations designated as ‘should’ or ‘may’, regulatory approval will be influenced by the risk analysis required of the manufacturer as part of the regulatory submission.
The current brief review has identified a number of inconsistencies between the anaesthesia monitoring recommendations promoted by professional organisations in different parts of the world, and with manufacturing standards stipulated by ISO. In general, monitoring standards for parameters that describe the cardiopulmonary system are mostly consistent. This is less true for other physiological systems or for other aspects of the anaesthetic state like immobility or unconsciousness. In addition, ISO standards exceed certain monitoring requirements for which professional societies differ in opinion, for example, for tidal volume measurements and airway pressure monitoring during mechanical ventilation. As a result, ISO standards become de facto practice standards when using an ISO compliant anaesthesia workstation.
If safety is universal, why are recommendations not?
Published recommendations are developed by consensus within each organisation, so it is not surprising that the results are different around the world. For the developing world, professional organisations are sensitive to resource limitations and are reluctant to impose requirements that are difficult to comply with. Nevertheless, the importance of patient safety does not change by geography. The WHO–WFSA has made a major effort to reconcile guidelines by different societies and develop practical recommendations that can be followed anywhere in the world. In the developed world, the differences in recommendations are more difficult to understand as the resource constraints are not as significant.
Which important recommendations might merit reconciliation?
The recommendations for end-expired agent monitoring, anaesthetic depth monitoring and neuromuscular transmission monitoring are different from each organisation yet can be important tools for assessing anaesthetic effect and should be considered when thinking of aligning the various recommendations.
During surgery under general anaesthesia, the patient expects to be unconscious and to not experience pain. Both inhaled and intravenous agents are commonly employed to achieve that goal. When inhaled agents are used, end-expired anaesthetic agent monitoring can ensure that the inhaled anaesthetic agent is being delivered, and, in a dose that at least ensures unconsciousness.485 As noted above however, only four organisations consider end-expired agent monitoring a standard. WHO–WFSA ‘suggests’ that it be used whereas the ASA monitoring standard does not even mention inhaled agent monitoring. IFNA only recommend its use ‘if available’. In the authors’ opinion, sufficient rigorous scientific data exist to elevate end-expired anaesthetic agent monitoring to the status of standard. Three properties of inhaled agents provide the rationale for end-expired agent monitoring: the steep dose response curve of volatile anaesthetics; the small effect opioids have on this relationship [only a 10 to 15% reduction in minimal alveolar concentration (MAC) awake, the median anaesthetic level for patients to respond to verbal command]486; and the ease of continuous measurement of their concentration. The end-expired agent concentration is a good indicator of how likely it is the patient is unconscious after taking into account the short delay for the brain partial pressure to equilibrate with that in the blood and alveoli. With an expired concentration of 0.7 MAC, awareness is extremely unlikely.487,488 Fortunately, ISO workstation standards impose anaesthetic agent monitoring so all ISO compliant workstation configurations will offer anaesthetic agent monitoring either built into the anaesthesia machine or part of a bedside monitoring device. Practice recommendations from professional societies can provide guidance on the safety of proceeding with an inhaled anaesthetic if the agent-monitoring device is not functional.
When intravenous agents are used, we cannot assess the serum concentration quantitatively, so we are left with measures of drug effect such as processed EEG. Despite the technology limitations of processed EEG monitoring, more than one organisation (but not all) advocates that it be used, especially for patients at high risk for awareness. Whether or not the current technology for brain monitoring to assess anaesthetic depth is sufficiently robust to be a required monitor remains a matter of debate.489 Similarly, while there is inconsistency about requiring neuromuscular transmission monitoring when using neuromuscular blocking agents, it is notable that the Anesthesia Patient Safety Foundation clearly advocates for this requirement.490
The primary responsibility of the anaesthesia professional is to keep the patient safe. Resources, liability concerns, patient needs and clinical scenarios all play a role in determining the monitoring needs for any given patient. Standards provide a reference for practitioners and a guarantee to patients of a certain level of safety. We should seek to ensure that standards are as consistent as possible and provide common protections for all patients no matter where they live.
Chapter 14: Avoiding failure-to-rescue: rapid response systems (Subbe, Welch)
Failure to rescue of patients with quantifiable signs of deterioration is a preventable complication of hospital treatment. Rapid response systems represent a comprehensive approach to reduce failure to rescue and consist of an afferent limb and an efferent limb. The afferent limb aims to monitor for relevant signs of deterioration and usually includes a standardised method of evaluation of vital signs to identify changes from a stable status. Escalation of deteriorating patients can be through any member of staff. In a patient centred service patients and relatives should be able to raise concerns too. The team that responds to the deterioration is labelled a rapid response team, medical emergency team or critical care outreach team. Systematic reviews and meta-analyses of published studies show a reduction in cardiac arrests and mortality in hospitals deploying rapid response systems.
The configuration and funding of health care at local, regional and national levels vary across the world, but the epidemiological challenges of ageing populations, an increasing burden of chronic disease and rising costs are common themes.
Modern hospitals manage larger numbers of increasingly complex cases. For example, ‘Finished Admission Episodes’ have grown by 21% in 10 years in England, with patients aged 70 to 74 making up the single largest group when broken down into 5-year age bands (with the exception of patients aged zero to 4, including babies born in hospital).491 Such patients commonly have several medical conditions. At the same time, treatment regimens are ever more complicated, and many patients take a variety of often-interacting and sometimes immunosuppressive medications. Surgical procedures are becoming more sophisticated and are performed on patients with significant comorbidities. Beyond the burden of disease, ageing is related to increasing frailty with a decreasing ability to adapt to physiological and psychological insults such as acute respiratory or heart failure, acute kidney injury, sepsis, clotting disorders and delirium.
Not surprisingly, ward staff in hospitals worldwide struggle to manage the acuity and dependency of patients either at-risk or actually experiencing deterioration. Insufficient staff numbers, an inadequate skill-mix and a higher proportion of temporary staff are associated with gaps in care and increased mortality.492 Moreover, acute deterioration in one patient increases the risk of a critical illness event in neighbouring patients, illustrating that wards tend to lack the resilience to ensure patient safety when unexpected additional demands are brought to bear.493
Typically, 5 to 10% of hospital patients have periods of significant instability. Deterioration is usually revealed by abnormal vital signs and/or laboratory/diagnostic results. Altered physiology may be transient and resolve with little or no treatment, but deterioration to the level of critical illness, organ failure and death can occur precipitously; one multinational study found that one in 10 ward patients referred for a rapid response died within 24 h.494 The absence of a reliable response to warning signs of impending harm was initially described in the surgical literature as ‘failure to rescue’ but the term is now used in a broader sense including missed opportunities to recognise or act on signs of deterioration in the general hospital population.
There is considerable evidence that deteriorating ward patients often receive suboptimal care. Inadequate monitoring is a major problem, with signs of abnormal mental and respiratory function frequently overlooked. This can result in cardiopulmonary arrest and (often belated) transfer to an ICU. Delayed treatment of deterioration is associated with worse outcomes even when ICU admission does occur, and patients and families are left with physical and psychological complications including increased dependency and posttraumatic stress disorder. Furthermore, missed deterioration is a growing cause of complaints and litigation as patients are better informed and less tolerant of suboptimal care.
Based on the observation that deterioration is common, often predictable and sometimes preventable, hospitals in Australia, the United Kingdom, the United States of America, Scandinavia and the Netherlands developed systems of surveillance and escalation to reduce the number of avoidable deterioration events in the 1990s and 2000s. In Australia, Ken Hillman established a medical emergency team triggered by abnormalities in any one vital sign, in the UK critical care outreach teams alerted by a whole range of indicators were formed, while in the USA Michael DeVita's rapid response team was activated by predefined abnormalities.495–497 The commonalities were that personnel with experience in ICU and training in the management of critical illness responded to altered physiology and ward staff concern about patients outside ICU. The insight that a whole system is needed for timely identification and management of potential or actual deterioration has led to the term “rapid response system” being used to describe the essential components required.
The current chapter describes the structure and processes of a rapid response system and the current understanding of its potential impact on clinical outcomes, particularly with regard to peri-operative patients.
The first international consensus conference on rapid response systems in 2010 summarised the key elements of a functioning system (Fig. 9) that detects early deterioration and provides timely escalation and treatment using the terms ‘afferent limb’ for a mechanism of deterioration detection and ‘efferent limb’ for the mechanism of response.498
Afferent limb: Patients at risk of significant deterioration are generally identified by physiological ‘Track and Trigger’ systems. Vital signs including respiratory rate, oxygen saturation, pulse rate, BP, level of consciousness, temperature and other indicators such as urine output and reported pain are ‘tracked’, with ‘trigger’ of an escalation if threshold values are reached. track and trigger systems may use threshold values of single physiological parameters, summary scores (generally known as ‘Early Warning Scores’, Fig. 10), or complex composites including laboratory data and other markers of acute and chronic illness. Escalation to the efferent limb might include activation by patients or family members.500–502
Efferent limb: Triggers can lead to escalation to a patient's own medical teams or to specialist personnel with critical care skills. The latter can be critical care nurses or doctors or mixed teams including medical residents and respiratory therapists. In the United Kingdom, dedicated critical care outreach nurses usually provide the response. In Australia and the United States, it is more typically a medical emergency team or rapid response team that leaves the ICU to review patients on general wards. Rapid response teams can expedite transfers into higher care areas as well as facilitating invasive and noninvasive ventilation, insertion of central venous catheters and administration of inotropic and vasoactive drugs on general wards. The quality of the co-ordination between the patient's primary, ward-based team and the response team is important;503 the location and characteristics of the patient, the nature of the episode of deterioration and the skill mix of the clinical teams are all factors. At an organisational level, the underlying concept of care is ‘right time, right people, right place’.
The afferent and efferent limbs of the rapid response system are supported by administrative functions and data collection for audit, quality assurance and improvement. A recent systematic review found that ‘clear leadership and continuous quality improvement provide the foundation for the continuing collaboration to manage deteriorating patients’.499 At an organisational level, regular evaluation of the safety culture should underpin other metrics.504 Governance of a hospital-wide system to provide safe care requires interprofessional training tailored to the needs of the different areas to assure whole system performance as well as structures to ensure widespread learning from both best practices and serious adverse events.
Process: The risk of deterioration is usually derived from considerations of physiological instability and pre-existing morbidity such as conditions that might suppress the immune response to infection. In addition, staff concern (nurse worry) and patients’ self-reports are increasingly understood to enable a more complete understanding of the patient's condition and trajectory.505
At microlevel, management of the individual patient at-risk of deterioration can be structured with a ‘record, recognise, report, respond and repeat’ framework (Fig. 11).506 The regular, reliable recording of vital signs is essential in detecting patients in impending or actual crisis;507 noting that recognition of deterioration is a complex problem and many patients deteriorate ‘in plain sight’. This has led to the development of rule-based systems to encourage awareness of the need for escalation once threshold values have been reached. The UK National Early Warning Score (NEWS) is an example of a widely validated scoring system with an associated escalation protocol (Fig. 10).502 The ambition is to have a ‘common language of deterioration’ with an expected response that is understood across both primary and secondary care.
Healthcare technicians or nurses usually undertake recording of vital signs. The translation of the underlying pathology that leads to deterioration into the ordering of confirmatory tests and prompt treatments generally requires the involvement of other healthcare professionals such as advanced nurse practitioners or doctors. The process of reporting to more senior staff is one of the weak points in the translation of data about deterioration into active management. Automated electronic systems for vital sign capture might support more reliable escalation.508 Structured communication tools such as ‘Situation–Background–Assessment–Recommendation’ are recommended to increase the amount of actionable information relayed to the responding team.509
Rapid response to deterioration requires the immediate availability of suitably skilled staff. Cognitive aids can help these personnel deliver the required actions in intrinsically stressful situations in a more timely and complete manner.510 Nonetheless, acute illness is by definition unstable and variable. Many patients will improve for a period only to deteriorate again, meaning that surveillance of those at-risk does not end with the initial escalation event. In addition, many deteriorating patients may not have a reversible condition but may instead be suffering from terminal illness. De-escalation and referral to more palliative orientated services is not infrequently the most appropriate action.494,511 Equally, unstable patients who do have potentially reversible conditions are likely to need safe transfer to a higher level of care such as ICU or the operating theatre.
The expert consensus is that patients who require organ support or other critical care type interventions should receive such treatments in a timely fashion,512 certainly within 6 h of documented deterioration; and that all patients who trigger on whichever criteria is locally agreed should have a documented plan of the goals of care within 24 h of triggering.504 The plan should specify if, how and when a patient's treatment should be escalated or de-escalated.
Outcomes: The impact of a functioning rapid response system can be described along the dimensions of the quadruple aim: around clinical outcomes, patient and staff satisfaction and health-economic metrics. In 2018, the International Society for rapid response systems convened a consensus conference to agree on a set of metrics that can be applied to hospitals worldwide.504 Given that the majority of cardiac arrests are known to be preceded by documented deterioration, the number of cardiac arrests is consistently found to be one of the outcomes that decreases in hospitals with a functioning rapid response system.513 It would be expected that a reduction in the number of cardiac arrests occurring 30 min or more after abnormal vital signs are recorded would be seen.
Meta-analyses and systematic reviews of the peer reviewed literature on rapid response systems suggest a measurable impact on mortality at a hospital level.514,515 Nonetheless, the only two randomised controlled trials of rapid response systems – from the UK and Australia – showed mixed results with reduced mortality in the step wedge design UK trial but no improvement in the cluster randomised controlled trial from Australia.497,516 The reasons for the difference in results are unclear, but may be linked to a difference in day-to-day engagement with ward teams. While there is a clear link between delayed initiation of life-saving treatment and mortality, this is difficult to monitor outside a research setting. Many patients who die in hospital are expected to die and the attributable mortality of acute complications is often difficult to quantify.517
Transfer to ICU is sometimes used as a surrogate indicator of timely escalation but the relationship between early detection of deterioration and ICU admission is somewhat tenuous; with early detection leading appropriately to avoidance of admission in some cases and to more admissions in other patient groups or healthcare systems. It is also often difficult to define where rapid response systems incur or save costs; prompt intervention might lead to shorter courses of acute illness in and outside ICU, but the set-up and maintenance of a system with monitoring equipment, acquisition of vital signs and the staff required to respond to escalation in a timely manner will incur costs too. Other effects of rapid response systems are documented in qualitative studies; for example, in the suggestion that the support of a rapid response system improves ward staff satisfaction and retention – as well as patient satisfaction – but this requires further investigation.518
Rapid response and peri-operative care
In the context of peri-operative care, rapid response systems have additional safety functions, especially in the critical care outreach format where a follow-up service for patients discharged from the operating theatre recovery area or ICU after major surgery is available. Critical care outreach systems allow potentially more flexible use of bed-capacity with the ability to support the ‘flex-up’ beds on general wards so as to provide care for relatively unstable patients for a limited period after surgery. This model also incorporates pro-active rounds with the ward staff with regards to patients who are causing concern but can be effectively managed with pre-emptive measures.
After major surgery or a prolonged stay in ICU, many patients struggle with complications such as critical illness neuromyopathy, anxiety, depression and posttraumatic stress disorder. The rapid response critical care outreach team can assist with the surveillance of patients’ physical and mental health after recovery from critical illness, guide goal setting and aid continuity between critical and general care, even if the most effective interventions to reduce the burden of disease after critical care are less clear.519
Discussion and conclusion
At the third international consensus conference on rapid response systems, we reviewed metrics for evaluating the function of an individual hospital's rapid response system with the intention to provide a universally applicable model of quality assurance, independent of any particular healthcare system or size of hospital. It is arguable whether or not some of the metrics should be made public and how this would affect the engagement of clinical teams and hospital administrators. Due to the complexity of hospitals that within much larger systems that support patients, it may not be possible to compare metrics directly between hospitals – especially those from different regions or countries – but this should not preclude an open debate about outcomes informed by transparent data. Regardless of the goals of care for individual patients, timely delivery of the right care for deteriorating ward patients will reduce the impact of acute illness on patient morbidity and, importantly, suffering.
Rapid response systems do not operate in an organisational vacuum but can be used as the safety-thermometer of an organisation or indeed as the engine of patient safety across all general wards. Metrics of organisational culture including the ability of staff to correct care decisions of senior colleagues and to speak out and escalate care outside a primary care team might be the measures that give managerial teams the confidence that patients are safe. In a similar vein, standards of staff training and assurance of competence to detect and care for vulnerable patients are key to overall hospital safety and can be delivered and monitored by a good quality rapid response system. The financial impact of a deficit in the safety of a hospital could include many other indicators such as poor staff retention, costs of litigation and the broader allocation of a value to patient and staff satisfaction.
Hence, catastrophic deterioration of patients in hospital might be predictable and preventable with the whole-system approach to safety of a rapid response system.
Chapter 15: Diagnosing the deteriorating patient: remote monitoring on the ward and beyond (Preckel, Kalkman)
Current monitoring on the surgical ward
Measuring vital signs such as HR, respiratory rate, noninvasive BP, body temperature, urine output and peripheral oxygen saturation at regular intervals is the cornerstone of patient surveillance, not only in the operating room and ICU, but also on hospital wards. Measuring these physiologic variables and possible deviations from what is defined as ‘normal’ should alert healthcare professionals to check whether additional treatment is necessary to prevent patient deterioration.
Although the hospital ward is a perfect location for surveillance of postoperative patients, about 50% of the in-hospital cardiac arrests occur on these wards. The EUSOS study taught us that most patients who died in the hospital never received care in a high-dependency monitoring unit, for example, a medium care unit or ICU.520 Comparing hospitals with high and low peri-operative mortality rates, Ghaferi et al.521 observed similar postoperative complication rates, but the lower mortality in top-performing hospitals could be attributed to timely detection and adequate treatment of complications. In most cases of intrahospital cardiac arrest, deteriorations of physiologic parameters minutes to hours before the emergency event have been observed.522 Thus, optimising the ‘afferent arm’ of a rapid-response system by timely detection of vital signs abnormalities, summarising and interpreting deviations with the help of scores such as the NEWS,510 notifying relevant medical staff (e.g. the rapid response team),523 and adequate and timely treatment decisions to prevent further deterioration should significantly decrease the incidence of fatal events on the ward as well as transfers to the ICU. This should not only improve patients’ outcomes, but should also reduce care costs. A recent expert opinion-based Consensus Statement by the International Rapid Response Society states that cardiac arrest rates on general wards with a well performing rapid response system should be close to zero.504
So much for the theory: in practice not all elements of this theory are supported by robust evidence. But what then is the reality? For this chapter, we will focus on the monitoring part of the rescue chain, also known as the ‘afferent arm’ of the rapid response system.524
We can easily recognise that we have a significant monitoring gap on our wards, as well as in patients discharged home from hospitals (Fig. 12). In the operating room and on the ICU, we continuously measure HR, respiratory rate and peripheral oxygen saturation, and blood pressure at least intermittently every 3 to 5 min. Results are manually written down in the patient chart or registered electronically in the patient data management system. In addition, more invasive measurements such as intra-arterial or central venous pressures are performed in high-risk patients undergoing major surgery.
In the operating room, an anaesthesiologist – in Europe often together with an anaesthesia nurse – is caring for the patient. This staff-patient ratio of 2 : 1 reverses on the postoperative care unit, but then dramatically decreases further when the patient is discharged to the ward, especially during the late evening and night hours when nurse–patient ratios of 1 : 15 are common (Fig. 12). When the patient is finally discharged from hospital to home, monitoring of vital parameters at home most likely completely stops. A large European study demonstrated that both nurse staffing numbers and nurse qualifications are associated with patient outcome.525 However, with the shortage of nurses in most care systems in the world it is unlikely that we can easily improve nurse–patient ratios on most wards in the future. This urges us to find other possibilities for improving monitoring of vital parameters.
On the ward, manual measurement of physiologic variables by the nurse takes place every 8 to 12 h; this interval can be adapted according to the patient needs and monitoring will be more frequent in wards with critical patients.526 Measuring vital signs is time consuming, and adds a huge burden to nurses’ workload. Even if we could afford increasing nurse staffing to allow measuring vital parameters every 2 h, and assuming that the taking and recording of such a set of vital parameters lasts about 10 min, the patient will only be monitored for 120 min during a 24-h period. Thus, even in these optimised conditions patients on the ward are still not monitored for 22 of 24 h. Most complications occur on postoperative days 2 to 4.527 We therefore urgently need to optimise our surveillance protocols on the postsurgical wards to detect postoperative deterioration early, thereby further improving patient outcome.
Future monitoring on the ward
Conclusions on the afferent limb of the rapid response system from a consensus conference of safety experts addressed the following topics. First, to what extent do physiologic abnormalities predict risk for patient deterioration? Second, do workload changes and their potential stresses on the healthcare environment increase patient risk in a predictable manner? Third, what are the characteristics of an “ideal" monitoring system, and to what extent does currently available technology meet this need? And fourth, how can monitoring be categorised to facilitate the comparison of systems?’507 The authors reviewed the literature up to 2008, and concluded their publication as follows: ‘first, vital sign aberrations predict risk; second, monitoring patients more effectively may improve outcome, although some risk is random; third, the workload implications of monitoring on the clinical workforce have not been explored, but are amenable to study and should be investigated; and fourth, the characteristics of an ideal monitoring system are identifiable’.507
It has been shown that patients and nurses do not accept continuous monitoring with ‘wired’ systems on general wards, as these systems hamper mobilisation and are prone to false alarms from (movement) artefacts. Only 16% of patients were continuously monitored up to 72 h postoperatively; monitoring was stopped early for mobilisation reasons by nurses (37%) or by patients themselves (30%).528 Some monitoring systems that previously only used wired sensors can now be upgraded to allow complete wireless surveillance.529 In addition, fully wireless monitoring systems have recently become available.530 Several of the newer systems use an adhesive wireless ‘patch’ sensor to detect multiple vital signs such as HR from ECG, respiratory rate, and axillary or skin temperature. Some systems have an accelerometer to detect motion and patient position.531 Regarding the characteristics of an ideal monitoring system, DeVita et al.507 proposed a long ‘wish list’ of desired features, including such characteristics as evidence-based, multimodal, accurate, sensitive and specific, continuous, having the ability to trend in real time, not hindering patient mobility and being comfortable, allowing automated alerts/alarms directed to specific caregivers, and being cost-effective and upgradable at low cost with low maintenance costs.
Of course, these systems should effortlessly interface with the electronic health record, and have failure mode recognition as well as default modes to allow for speciality specific displays.507 Expecting to see such fully mature system in our hospitals very soon is wishful thinking, but might become a reality in the near future.
Wireless monitoring systems will, of course, obviate the need to tie patients with wires and tubes to a (bedside) monitor, thereby allowing for early mobilisation and yet allow staff to be able to locate the patient in a given emergency. But whether these systems are also accurate, specific and sensitive still has to be investigated thoroughly. Surprisingly little validation data has been published on currently available wireless sensors, and a CE mark can be obtained easily by showing that the sensor correctly measures vital signs in healthy volunteers at rest. Nonetheless, current data are promising, showing reasonable accuracy in measuring different vital parameters with different systems.532–534 While detection of HR seems to be no real problem for most systems, respiratory rate is more prone to be influenced by talking and moving. A recent study noted that respiratory rate data determined by a wireless monitoring system showed less variability than simultaneously recorded respiratory rate data from the reference bedside monitor (thoracic bio-impedance via the ECG electrodes).532 Thus, for some vital signs these wireless systems might even be more accurate than our current standard measurement methods. These are open questions that have to be solved for individual systems in the future. However, final data on accuracy, sensitivity and specificity are still lacking for most new wireless monitoring systems.
In the future, ‘smart’ wireless monitoring systems will incorporate a clinical decision support engine to improve the specificity of the generated alerts to caregivers. Such systems may not only use vital signs as inputs, but could also receive inputs from the patient (via smartphone), informal carers, nurses and also use data available in the electronic medical record (e.g. new lab values). In theory, this approach could help us to save lives lost to unrecognised deteriorations. Some wireless monitoring systems can automatically calculate modified early warming scores (EWSs), albeit without the important ‘nurse only’ inputs such as ‘nurse worry’, allowing earlier detection of deteriorating patients on the ward.508
However, a recent analysis showed only minimal impact after implementing early warning scores and best practice alerts for patient deterioration, most likely because the manual EWS were not calculated correctly and consistently.535 Determination of EWS is user-dependent and prone to inaccurate determination of vital signs. For example, while it has been shown that changes in respiratory rate are the most important predictor of clinical deterioration, nurses relied more on oxygen saturation and regarded respiratory rate as the least important vital sign.536 Therefore, it is not surprising that respiratory rate is infrequently measured and often inaccurate (or even simply ‘guessed’ by medical staff).537,538 Another limitation of manually determined EWS is its intermittent character,539 which could at least partially be overcome by automation.526 A speciality-specific EWS might be advantageous, for example, in patients with chronically compromised pulmonary function or in patients with neurologic disorders. We should also keep in mind that the EWS was originally developed from recordings of vital signs in ICU patients, and has never been optimised for postsurgical patients. Specific treatments in this population, for example, changes in ventilatory patterns due to abdominal incision, residual muscle relaxation and the use of opioids for pain management, as well as occurrence of complications such as infections and sepsis, make it most likely that postoperative respiratory rate is different from the rate in patients not undergoing surgery.540,541 A recent analysis of respiratory rate measured by a wireless monitoring system in a postsurgical population showed lower rates than expected, and indicate that respiratory rate numbers in different EWSs probably need to be adapted.542
To further improve the value of EWS, not only data from vital signs, but integration of additional information is probably necessary. A score including nurse assessments and nurse judgements, as well as laboratory data recorded in the electronic patient file and updated as soon as new entries were available, showed improved sensitivity to detect deteriorating patients.543 The European Union Horizon 2020-funded Nightingale project () tries to develop this Holy Grail: inventing a system suitaly detection of patient deterioration on general wards AND sfety monitoring at home. The goal is to develop a wireless, multiparameter vital sign sensor combined with clinical decision support, and analysis of laboratory data, with patient and nurse inputs in order to prevent death and disability in general ward patients and in the early days after discharge home from hospital.
Future monitoring after hospital discharge
Up to the current time, there are no data available investigating (continuous) monitoring of vital parameters in patients being discharged home after surgery. But we can learn from lessons in other specialties, for example, cardiology and pulmonology. Patients with chronic diseases (e.g. patients with severe heart failure) frequently seek medical care. Studies using e-health systems have shown that patients’ self-determination of vital parameters and subsequently sending data via e-health support to the treating physician significantly reduced the need for healthcare support and hospitalisation.544 All hospitals today struggle with limited resources – both in terms of finance and nurse staffing – which increases the pressure to discharge postoperative patients from the hospital earlier. Enhanced Recovery after Surgery programmes have shown that early hospital discharge can have benefits in terms of patient outcomes. Wireless monitoring in the first 24 to 72 h – combined with caregiver contact via phone or video – might prove to be advantageous for patients sent home early who are at risk for late postoperative complications. Future technologies that may be useful in this setting are bed-based (‘under the mattress’ or infrared camera) systems and sensing systems built into comfortable ‘smart textiles’, which all might play a role for specific patients in the postoperative period at home.545
Wireless monitoring on the ward: risks to be considered
The experience with alarm fatigue from frequent false alarms in the operating room and ICU teaches us that the dense data streams from multiparameter sensors in multiple patients might generate unacceptably high rates of false alarms, leading probably to alarm fatigue.546 A monitoring system, which is improperly used, will not achieve the intended goals of improving patient outcome. New systems therefore need suitable algorithms to reduce the number of notifications and nonactionable alarms, while at the same time actionable alarms are forwarded to the respective ward staff, either nurses, or in case of emergency alarms also directly to physicians and rapid response teams.526 Hospital management, physicians, nurses, but also patients, insurance companies and medico-legal experts should realise that we are not simply transferring ICU-style monitoring – in wireless form – to the ward. There will likely be notifications or alarms that are not noticed or acted upon by the ward staff, for example when other patients are in more need of urgent attention. While this would be unacceptable on an ICU with a one-to-one nurse–patient ratio, the situation on a ward is significantly different and needs other interpretations, in particular a much higher focus on vital signs trends.
Smart monitoring systems should be able to ‘learn’ the vital parameters of a given patient: while a HR of 45 bpm might be perfectly normal in a patient on betablockers, it might represent a dangerous progressive bradycardia in another patient. Self-learning systems should be able to adapt to the individual patient, allowing recognition of deviations from individualised measurements.547 In the future, machine learning and artificial intelligence should be able to integrate other physiological parameters and laboratory values with the vital sign measurements from a patch sensor,548 and adequate filtering of artefacts would be able to reduce false alarms and associated alarm fatigue. While nurses are already able to adjust alarm limits of most wireless systems, only an intelligent self-learning system will help to decrease the nurses’ workloads, thereby increasing acceptance to use the new system.549 Direct transfer of electronically determined patient data into the electronic patient data file also supports this, without forcing nurses to make annotations themselves. As with other innovations, nurses’ acceptance will likely be higher if they are integral participants in the design and implementation of the systems.550,551 Nurses are convinced that the availability of continuously measured vital parameters will support them in taking clinical decisions.552 However, there might be a risk that patients are seen less frequently by nurses and physicians in those cases where every vital parameter is normal, thus all ‘lights are on green’.
Cost-effectiveness and patients’ experience
Implementation of new monitoring systems is expensive. Although most people support the idea that improved patient monitoring on the ward using continuous, wireless monitoring devices will improve patient outcomes, to date there is hardly any evidence to support this claim. One study investigated the cost-effectiveness of continuous monitoring implementation on a general medical–surgical/trauma ward. Assuming a 5-year Return-of-Investment model, for a single hospital the authors calculated a cost reduction of 0.6 to 2.1 million US dollar per year, with a break even point as early as 0.5 to 0.75 years.553 This calculation seems to be extremely optimistic, and we urgently need trustable data on the cost-effectiveness of implementing of wireless ward monitoring to support physicians during negotiations with the hospital management. However, the only way to achieve such data are to implement and study remote monitoring systems in a controlled fashion in several hospitals simultaneously. The on-going Shepherd trial, a two-centre controlled implementation study of a wireless patch sensor with a stepped-wedge design and a patient-centred outcome recently started in Amsterdam UMC and UMC Utrecht, the Netherlands (ClinicalTrials.gov NCT02957825).
Our patients are quite optimistic and positive regarding these new monitoring modalities: very few patients declined wearing a pulse-oximetry sensor, and patients wearing an adhesive patch for vital signs determination were positive regarding patient comfort.552,554 They appreciated not being woken up during the night for vital signs checks, but also they appreciate contact with nurses and thus advised the use of the continuous wireless monitoring in addition to normal nurse–patient contacts.552
Future clinical studies will need to address the question whether continuous monitoring on general wards, most likely by wireless monitoring systems, indeed reduces the rate of cardiorespiratory events and mortality, and also to what extent this technology can improve patient physical and mental outcomes after surgery. It is unlikely that all patients will benefit equally from additional monitoring, and the potential benefit of an individualised risk-tailored monitoring approach needs to be evaluated. Improvements in biomedical signal detection using ever smaller wearable wireless sensors, along with advances in data science and appropriate use of machine learning should lead to further improvement, in particular with respect to ‘smart’ artefact rejection and reduced rates of false alarms. Finally, all medical staff will need to familiarise themselves with a new culture of ward monitoring, including its advantages and potential drawbacks.
Chapter 16: Standardisation of the ‘Cardiac Arrest Call’ telephone number 2222 (Whitaker)
When a patient has an in-hospital cardiac arrest the response time of the resuscitation team is critical to their survival. Commonly a member of staff will dial an internal telephone number to start the process of summoning the resuscitation team. Although in many countries, outside the hospital the general public have a standard number to call (e.g.112), inside hospitals a wide variety of different numbers is used. If all hospitals were to use the same standard number, for example, 2222, this would reduce the possibility of delays and provide other advantages as well. Some countries have already implemented 2222 as a standard national number and many organisations now recommend this simple low-cost patient safety initiative.
Many of the population in Europe and worldwide are aware of the single standard emergency number 112 which can be dialled as a free call from any telephone in Europe (https://ec.europa.eu/digital-single-market/en/eu-rules-112). If there is a cardiac arrest in the street, a call to this number will put them through to the local ambulance service who will attend as soon as possible to help with resuscitation of the patient (https://www.sos112.be/en/).
Inside hospitals in Europe however there are no similar standard emergency number. It is estimated there are about 300 000 cariac arrests in European hospitals every year and when one happens, in many hospitals a nurse or other member of staff will dial a telephone number to contact the operator at the hospital telephone switchboard.555 The answering of calls to this ‘cardiac arrest number’ is given priority by the operator who then invokes the appropriate emergency callouts of the medical and nursing members of hospital's, cardiac arrest team. About 80% of European hospitals that have a cardiac arrest team use the telephone system in this way. Some other hospitals use red call buttons on the wall of the ward or the patient's room but not all hospitals have cardiac arrest teams (ESA Newsletter, Issue 65, 2016 http://newsletter.esahq.org/a-standard-cardiac-arrest-call-2222/).
Patient survival depends on the effectiveness of the emergency team response and any delays in the team's arrival, defibrillation or initiation of cardiopulmonary resuscitation (CPR) all seriously reduce survival, decreasing by 10% per minute.556 A recent study from the United States, ‘Get With The Guidelines-Resuscitation Database’ has confirmed that time to initiation of CPR and subsequent time to administration of defibrillation (for shockable arrhythmias) and epinephrine injection were both associated with reduced patient survival.557 Another study showed that survival was significantly higher when the resuscitation team arrived within 3 min: there were no survivors when the team arrived after 6 min.558
Evidence to support a standardised cardiac arrest call number
In 2016, a European wide survey conducted by the ESA showed that 105 different telephone numbers were used in about 200 hospitals for example, 4361, 19, 623, 80932 but the commonest was 2222: (Fig. 13). Additionally, respondents were asked if they thought this cardiac arrest number should be standardised in all hospitals: 81% thought that it should (ESA Newsletter, Issue 65, 2016 http://newsletter.esahq.org/a-standard-cardiac-arrest-call-2222/).
Previous national surveys revealed that in Denmark where there were 41 different numbers, Ireland 18, England and Wales 27 and Australia 51 (Table 21). Recently the Netherlands reported 46 different numbers from 121 hospitals, with 12% already using 2222, and Spain had 51 different numbers from 288 different hospitals. A survey in Japan showed 370 different numbers from 756 hospitals having a cardiac arrest system.
One reason for delay in the arrival of the cardiac arrest team is ward or other staff not knowing the correct number to call. A survey in Denmark showed that only 50% of medical staff and 58% of nursing staff knew the correct number to call in their own hospital.559 Another study noted that 12% of staff only found out the number during a cardiac arrest incident when they had to call it.560 Standardising the number improves staff knowledge and makes it easier for them to remember it. In a survey from Denmark more of the physicians from a region that used a standard cardiac arrest number could remember that number compared with physicians from other regions with nonstandardised numbers (78 vs. 33%, P < 0.001).561 In the United Kingdom where there has been a national standardised number 2222 since 2004, 96% of the staff knew the 2222 resuscitation number.562 From consideration of human factors it can be expected that in stressful situations it is likely that memory will be even poorer.
Nurses make most of these telephone calls and increasingly they move posts between different hospitals and also between different countries. In 2017 in Spain, one in five nurses entering the workforce was foreign trained or a foreign national and in 2018 in Italy this reached one in three.563
Standardisation is a fundamental principle of safety
The airline industry is well aware that standardisation is a fundamental principle of safety. Pilots trained to fly an Airbus A320 can fly an Airbus A320 belonging to any airline company in any country in the world. Leotsakos said that standardisation of hospital processes should enable trained healthcare workers to perform effectively in any facility in the world.564 Logically it should be possible to arrange for every healthcare worker to learn one standardised telephone number (2222) to call the cardiac arrest team in any hospital in any country in the world. Martin Bromiley, Chair of the Clinical Human Factors Group CHFG says ‘standardisation has been shown to be an effective mechanism for reducing human error in complex processes or situations. The CHFG fully supports this patient safety initiative and encourages all European hospitals to standardise their cardiac arrest telephone number to 2222’. European Standardisation of the in-hospital ‘Cardiac Arrest Call’ number 2222. Joint press release by the European Resuscitation Council, the EBA and the ESA 22 September 2016 (https://www.esahq.org/uploads/media/ESA/Files/Resources/Cardiac%20Arrest/Joint%20Press%20release%202222%2020-9-2016%20v6.pdf).
Calls for national standardisation of the in-hospital cardiac arrest telephone number have been made since the 1990s and some countries have successfully standardised.565,566 In 2015, the EBA recommended that all European hospitals use 2222 for in-hospital cardiac arrest calls and in 2016 they were joined by the European Resucitation Council and the ESA who issued a joint statement recommending that all European hospitals use the same internal telephone number 2222 to summon help when a patient has a cardiac arrest.567 This was supported by the WFSA and the International Liaison Committee on Resuscitation.
Additional benefits of standardisation to 2222
Having a common standard number will facilitate and standardise teaching, and 2222 is particularly memorable. A standardised number helps overcome some human factor issues such as memory being less reliant during stressful situations, and will enable standardisation of documents. Standardisation will make staff more confident that they will remember the number and reduce the potential for staff to become second victims if their lack of knowledge of the number results in a delay which causes patient harm. Organisations demonstrating attention to standardisation helps raise the safety culture, and this helps to create multidisciplinary safety interactions between nurses, doctors and other hospital staff. Implementing standardisation for such a simple and logical thing sets a precedent for more difficult standardisation issues in the future and emphasises appreciation of standardisation.
Why was the number 2222 chosen?
Having the same number is much more important than the actual number itself and discussions about the actual digits could continue for a long time and delay implementation: 2222 was chosen because it was the commonest number in surveys (ESA Newsletter, Issue 65, 2016 http://newsletter.esahq.org/a-standard-cardiac-arrest-call-2222/).568 It is also easy to remember and find on the telephone. From surveys, most hospital switchboards now use four digits and 2222 was already a standard national number for some time in England, Wales, Scotland, Turkey, Ireland and regions of Denmark and Slovakia.569 If hospitals only have a three-digit switchboard they could standardise to 222 and then if a member of staff dialled four 2s by mistake the call will still go through.
Costs for hospitals to change to 2222
As patient safety interventions go, this standardisation would be described as a very low-cost intervention. When England and Wales standardised, 30 hospitals changed for no cost at all and 43 for less than £1000. The average cost for 105 hospitals was £4500.568 Recently the Chief Executive from Ramsay Healthcare in Australia reported a cost of only AU$250.
How to implement 2222
There appear to be three possible ways to implement this standardisation: international, national and local. International regulation or legislation would be a robust way of achieving standardisation, but it is usually a long process to achieve this. The EU directorate to standardise the public emergency telephone number to 112 in Europe took 17 years. National professional bodies can recommend 2222 to their members and Health Ministers can recommend 2222 nationally to hospitals. In 2017, the German Society for Anaesthesia and Intensive Care (DGAI) contacted the German Health Minister who supported this initiative and wrote to the Federation of German hospitals to recommend 2222 be adopted. Similarly, in April 2018 the Irish Health Service Executive wrote to all the acute hospitals in Ireland and asked them to establish 2222 as a standard cardiac arrest number by January 2019. In December 2018, the health minister of New South Wales Australia standardised the internal hospital emergency number as 2222 and Ramsay Healthcare with 70 private hospitals nationally are also adopting 2222. In October 2018, the Ministry of Health in Portugal issued a legal order requiring hospitals with cardiac arrest teams to use the standardised number 2222 from 31 March 2019. Similarly the Czech Republic and Israel standardised to 2222 in November and December 2019, respectively.
Examining the numbers from surveys it appears that many of the original numbers used were often chosen locally at random and there was no structured process involved. Therefore, logically by the same local process 2222 could be implemented in hospitals that choose to do so as a local patient safety improvement project. In 2016, in Slovakia a group of doctors and managers agreed to change to 2222 and quickly and safely achieved all this in 2 weeks with very little cost and with no problems.570 Changing the cardiac arrest number can be perfectly safe if the switchboard operates the old number in parallel with 2222 for say a year until all staff had stopped using the old number. Local implementation may also be helped by the European Resuscitation Council (ERC) recommendation of the number 2222 in the ERC Quality standards for cardiopulmonary resuscitation practice and training 2019 (https://www.erc.edu/sites/5714e77d5e615861f00f7d18/assets/5dedf6664c84860818e4d3c0/CPR_quality_standards_In_hosp_accute_ERC_V3_Final_1_.pdf).
Why would hospitals not want to change?
As discussed, the cost is very low, particularly when compared with most other safety interventions. Standardisation simplifies training with only one memorable number to be learnt whichever hospital one is working in. It has been demonstrated that the change can take place quickly. One region in Slovakia chose a changeover date and then implemented it in only 2 weeks, although it took a year for all of England and Wales to standardise the number. There should be no concern about the risk of changing because it is very safe if the hospital continues to use the old number along with 2222 until no one calls the old number. The easiest response is not to change at all, but this will send a negative signal about a lack of safety culture within that particular hospital and suggest that there is not an understanding of the value of standardisation for patient safety. The number 2222 may already be used for some other function within the hospital but in this case this number should be changed anyway because once widespread cardiac arrest call standardisation takes place this extension may be called by mistake when someone is trying to activate the cardiac arrest team. Many modern switchboards are now computerised and even five-digit or six-digit switchboards can still accept a four-digit 2222. Most technical switchboard problems that have been encountered have had solutions but if there are currently insurmountable technical problems with the particular switchboard then the change to 2222 can be delayed and specified for when the next switchboard upgrade or replacement takes place.
Standardisation of cardiac arrest call numbers in hospitals to 2222 is common sense and 14 countries have already demonstrated the change to 2222 can be a safe, easy, smooth and low-cost patient safety improvement. An action list is shown in Table 22. In low-income countries where cardiac arrest teams are not yet established, designating 2222 in advance as the number to be reserved and used in the future will imbed this patient safety initiative into their system from the outset.
If all healthcare staff use the same global number 2222 this will promote the message of global standardisation and the development of a global safety culture for the future. Once the benefit of this relatively simple global standardisation becomes apparent, it will make the implementation of others easier.
Practical advice on how to change is available from several links:
- (1) Local Implementation Pack for establishing a standard ‘Cardiac Arrest Call’ telephone number for all hospitals in Europe – 2222 (http://www.esahq.org/resources/resources/cardiac-arrest-call/).
- (2) Establishing a standard crash call number in hospitals. (https://www.resus.org.uk/archive/archived-cpr-information/standardisation-of-the-crash-call-number-2222/).
- (3) European Society of Anaesthesiologists (https://www.esahq.org/patient-safety/2222-cardiac-arrest-call/).
A website includes a world map (https://ishen.ushahidi.io/views/map) where hospitals can enter the particular cardiac arrest number they use and this can demonstrate the implementation of this patient safety initiative as it rolls out throughout the globe.
Chapter 17: Safe medication administration in anaesthesia practice: new developments (Whitaker)
Intravenous medication administration is an essential part of anaesthesia practice and a large amount of an anaesthetist's clinical work. Very significant developments and improvements have been made in patient monitoring and airway management that have transformed the safety of patient care several folds. However, advances in the safety of medication administration have largely been lacking. The Helsinki Declaration on Patient Safety in Anaesthesiology highlighted several relevant issues, which led to the development of more specific and practical advice in the EBA recommendation for Safe Medication Practice. Recently the wider appreciation of the importance of medication safety has led to the WHO launching its third WHO Global Patient Safety Challenge ‘Medication without Harm’. EBA Recommendations for Safe Medication Practice have now been updated and these and some more recent developments will be discussed in this chapter.
Safe medication administration in anaesthesia practice has not received the attention it deserves over the years and the last major improvement was the introduction of single use plastic syringes and disposable needles in the 1950s.571 In 2010, the Helsinki Declaration on Patient Safety in Anaesthesiology referred to the importance of a supply of safe drugs, the checking of drugs and the labelling of syringes.1,572 It also made reference to the large part played by human factors in delivery of safe care to our patients. Around 70% of errors are due to human factors and this is particularly applicable to medication safety. The aim should always be to promote best practice in human factors, a science that has successfully helped make other safety critical industries safer by ‘making it easy to do the right things’ (https://chfg.org). The same year the Anesthesia Patient Safety Foundation (APSF) hosted its landmark medication safety conference (https://www.apsf.org/article/apsf-hosts-medication-safety-conference/) and in 2011 the EBA published the first European Recommendations for Safe Medication Practice.573
The incidence of medication errors varies from one in 450 through one in 133 to one in 20 and over 600 medication incidents are voluntarily reported by anaesthetists every month in the United Kingdom (https://www.salg.ac.uk/sites/default/files/PSU-September-2019.pdf) and they represent 28% of all peri-operative incident reports in the Spanish Anaesthesia Incident Reporting System.574–577 In 2017, the GMC report on Preventable patient harm across healthcare services (understanding harmful care) said that 13% of patients experienced total harm but only 6% of patients experience preventable harm. The most common type of this preventable patient harm was medication-related incidents which represented 25% of the identified harm.219,348 A further acknowledgement of this issue was the instigation of the third WHO Global Patient Safety Challenge ‘Medication without Harm’ (https://www.who.int/patientsafety/medication-safety/en/). This intends to reduce the incidence of iatrogenic medication-related harm by 50% in 5 years. It is hoped to mirror the success of the first Global Patient Safety Challenge ‘Clean Care is Safer Care’ in 2005 (https://www.who.int/patientsafety/information_centre/ICHE_Nov_05_CleanCare_1.pdf) which promoted handwashing, and the second Global Patient Safety Challenge ‘Safe Surgery Saves Lives’ 2008 which changed practice with the Surgical Checklist (https://www.who.int/patientsafety/safesurgery/knowledge_base/SSSL_Brochure_finalJun08.pdf).
In the first instance, the WHO wish to prioritise harm associated with high-risk medicines, polypharmacy and transitions of care. All these three areas are particularly relevant to anaesthetic practice. The WHO do not feel it is necessary to reinvent the wheel as guidance on these is already available, but this just needs to be widely and consistently implemented. For European anaesthesia, it would seem appropriate to try and implement the EBA Recommendations for Safe Medication Practice second edition 2015. To help and encourage their implementation these recommendations also included a 13-point checklist so that departments can monitor their progress.573
To raise the profile of safe medication administration at a local level and focus departments thinking about it, it is suggested that all departments of anaesthesiology should develop a peri-operative medication policy and implement it. The Royal College of Anaesthetists now have this as one of the departmental accreditation standards in their Anaesthesia Clinical Services Accreditation scheme (https://www.rcoa.ac.uk/safety-standards-quality). They expect this policy to incorporate relevant items from the Royal Pharmaceutical Society Professional guidance on the safe and secure handling of medicines (https://www.rpharms.com/recognition/setting-professional-standards/safe-and-secure-handling-of-medicines/professional-guidance-on-the-safe-and-secure-handling-of-medicines). At least one medication safety item could be included in the Annual Safety Report recommended by the Helsinki Declaration on Patient Safety in Anaesthesiology (https://bit.ly/2Zf7INa). Suitable items for inclusion in this peri-operative medication policy could also include some others discussed later in this chapter. The logical way to develop this might be considered a ‘chain of safe medication administration’ and follow the pathway from purchasing and acquisition of injectable medicines through their storage, preparation, administration to patients and recording and finally analysis of the outcomes.
Because of the complexity of the process of selecting, preparing and administering injectable medicines, human factor considerations must be taken into consideration throughout. It is remarkable to note that in a recent Health Service Investigation Branch report on a medication incident they commented that the NHS Specialist Pharmacy Service has no reference to human factors considerations anywhere in their procurement overview (https://www.hsib.org.uk/investigations-cases/inadvertent-administration-oral-liquid-medicine-vein/). Without this, nurses and medical staff in certain circumstances are being set up to fail when they become an end user of some of the particular medicines that they have been purchased and that they are required to use. Look-alike and sound-alike medicines and poor labelling are well known examples of these, as are frequent changes of supplier without notification. Implementing a ‘purchasing for safety’ policy to promote procurement of injectable medicines with inherent safety features should be a priority.
Although in low and middle-income countries drug shortages are a daily occurrence, a recent development has been their appearance in high-income countries. The reasons for this can be complex. However, reductions in the number of suppliers, manufacturer and commercial considerations require that departments are aware of this possibility and are prepared with contingency plans for drug shortages. Adequate supplies of essential medicines should be kept and maybe buffer stocks of say 6 months of some particularly important ones. The WFSA has produced an essentials medicine list (https://apps.who.int/iris/bitstream/handle/10665/325771/WHO-MVP-EMP-IAU-2019.06-eng.pdf?ua=1) and national ones are available as well (https://anaesthetists.org/Portals/0/PDFs/Safety/NEADL_2015_FINAL.pdf?ver=2018-09-25-154824-287).
Storage of medicines
It has long been recognised that local anaesthetic drugs should be stored separately from general anaesthetic drugs to avoid their inadvertent intravenous administration. Similarly it has been recommended that potassium should be kept separately in a locked cupboard.578
Errors with the administration of medicines of a different pharmacological class group from the intended one, for example, a muscle relaxant instead of a sedative drug are likely to cause more harm than errors within the same pharmacological class. To reduce the possibility of not selecting the intended drug, medicines should be stored in their pharmacological class groupings rather than say alphabetical order (see WHO Essential Medicines and Health Products Information Portal and recommendation on drug storage: http://helid.digicollection.org/en/d/Js4885e/4.4.html).579 It is not uncommon for alphabetical storage to cause administration incidents and recently there was a report of a patient mistakenly being given Vecuronium instead of the intended Vancomycin (http://www.salg.ac.uk/sites/default/files/PSU-September-2019.pdf) and this has been commented upon.579
Preparation of injectable medicines
This should take place on a clean uncluttered, adequately sized surface and not on a spare corner of an anaesthetic machine. Recently standardised surface arrangements for this have been recommended and demonstrated to reduce the incidence of medication errors.580 At this time departments should probably try and use a logical local arrangement in all possible locations. Not only will this ensure clarity and safety for individual practitioners but also when working in teams and with assistance (https://www.sps.nhs.uk/wp-content/uploads/2018/02/2007-NRLS-0434-Injectable-medicines-PSA-2007-v1.pdf). Anaesthesia drug storage trays incorporating ISO coloured compartments have also been developed.581 Each injectable medicine should be prepared in one syringe, one medicine, one at a time and standard operating procedures are available for this purpose (https://www.sps.nhs.uk/wp-content/uploads/2018/02/2007-NRLS-0434F-Promoting-safeSOP-template-2007-v1.pdf). All syringes should be clearly labelled. The purpose of the label is to identify the syringe before it is picked up and so the label should be fully visible when the syringe is resting on the work surface. Existing standardised arrangements suggest that at least one label or the writing should be longitudinal along the barrel of the syringe (https://www.safetyandquality.gov.au/our-work/medication-safety/safer-naming-labelling-and-packaging-medicines/national-standard-user-applied-labelling-injectable-medicines-fluids-and-lines) and they should then be placed horizontally (rather than vertically) on the work surface so the labels are clearly readable.
Ideally, syringe labelling should be further standardised and all labels applied while the syringe is pointing from right to left (‘right-handed’ syringe orientation). This is essential anyway for all syringes being used in syringe drivers, which all drive from right to left, if the label is to be readable and checkable while in use (Fig. 14).
Every syringe should be labelled immediately after drawing the medicine into the syringe and before the syringe leaves the operator's hand (https://www.usp.org/compounding/general-chapter-797). In emergency situations where the filled syringe never leaves the operator's hand before the drug is administered to the patient this may be omitted but it is still good practice to label the syringe if possible. Errors are more likely to occur in stressful emergency situations.
Empty syringes should never be labelled, as the purpose of a label is to indicate what is in the syringe; therefore, any label is always wrong if the syringe is empty. Another reason why syringes should always be labelled after the injectable medicine is drawn up into them is the many errors from prelabelling syringes and other containers that have been reported elsewhere in health care, for example, ‘wrong blood in tube’ incidents from blood transfusion practice (https://b-s-h.org.uk/media/16505/shot-report-summary-2017.pdf).
All syringes labels should meet the ISO 26825 standards for coloured user-applied labels for syringes containing drugs used during anaesthesia – colours, design and performance (https://www.iso.org/standard/43811.html; https://anaesthetists.org/Portals/0/PDFs/Guidelines%20PDFs/Guideline_syringe_labelling_critical_care_review_2014_updated_2016_final.pdf?ver=2018-07-11-163757-317&ver=2018-07-11-163757-317). Using the different ISO colours for different pharmacological classes of drugs has been shown to reduce the potentially very dangerous syringe swap errors between drug classes by 66%.582 If the use of ISO labels is not possible then handwritten labels using paper or tape with a strong adhesive can be used or a marker pen that will not rub off the syringe. No standard abbreviations for drug names currently exist so they should be avoided.
During the preparation of injectable medicines it is important to avoid any distractions. Explain this to team members in advance and if it happens the operator should stop what they are doing, attend to the distraction and then carefully restart the process. If in any doubt about at what stage they were up to then, discard any unlabelled drugs and start that part of the process again. At any stage of the process particularly during medicine verification, consider asking a colleague to help double check. It is advisable to not use a leading question, but for example say ‘What is the drug and the dose in this ampoule please?’ When administering an injectable medicine always be certain of the identity of the patient. This should have taken place as part of the WHO checklist but if in doubt always recheck. Also be aware of any drug allergies and clearly record them in the patient records.
Microbial contamination of syringes during preparation must be avoided and to minimise the risk of cross infection between patients the contents of any one ampoule should only be administered to one patient (https://www.cdc.gov/injectionsafety/one-and-only.html).583,584 The use of multidose ampoules is not recommended.585,586 Storing the empty ampoules that have been drawn up and administered to a patient in a safe container until the end of the anaesthetic enables any further checks that may be necessary during or at the end of the case if it appears there has been an error during the anaesthetic. This can also help medication practice learning to occur; finally they can be disposed into a sharps bin.
Administration of medicines
From reports of peri-operative critical incidents the administration phase is the most prevalent and harmful.577,587 Ensure you have a correctly prepared syringe and before commencing the injection always consider the expected dose of the drug you intend to give. When titrating an injectable medicine always consider the most suitable injection rates, increments and time intervals to use. After administration of an injectable medicine promptly record this on the anaesthetic record with the drug name, dose and time of injection. It is important particularly at the end of a procedure to flush any residual anaesthetic or sedative drugs from all intravenous lines and cannulae. If this is not done the residual drug can be later inadvertently introduced into the patient's circulation in the recovery unit or on the ward causing muscle paralysis, unconsciousness and respiratory and cardiac arrest. It is even more important in paediatric practice where fatal incidents have been reported (https://improvement.nhs.uk/documents/1922/Patient_Safety_Alert_-_Confirming_removal_or_flushing_of_lines_and_cannulae_af_EVC1Yb2.pdf).
Wrong route medication errors due to tubing misconnections are potentially life threatening complications that have been made possible by the universal use of the luer connector. With an initial target of implementation in 2011, the non-luer initial prototypes resulted in technical and non-technical problems. Following a delay of the widespread use of the non-luer connectors, the new ISO standards for small bore connectors, ISO 80369 series, have been developed to reduce the risk of these types of erroneous connections. The nonluer ISO 80369-6 standard has now been tested and seems to be acceptable in terms of its ease of use, reliability, lack of leakage and versatility.588
Unsafe injection practices are still putting patients and healthcare personnel at risk of disease transmission, including bacterial infections like MRSA or blood borne pathogens like hepatitis C virus.589 The Safe Injection Practices Coalition One & Only Campaign is a public health effort to eliminate unsafe medical injections that promotes the rule to remember is ‘One Needle, One Syringe, Only One Time’ (https://www.cdc.gov/injectionsafety/one-and-only.html).
Although 28% of the 10 billion units of injectable medicines sold annually are supplied in ready to administer/prefilled preparations, only 4% of those used in the acute sector are, and prefilled syringes have not been commonly used in anaesthesiology at all (https://www.grandviewresearch.com/industry-analysis/pre-filled-syringes-market). Recent developments, however, have led to a number of anaesthesia drugs being available in prefilled syringes and this is to be welcomed. A significant number of the potential human factor error steps in preparation of injectable medicines can be completely eliminated when using prefilled prelabelled syringes. There are very few areas of medicine where such a major step change in safety can be so easily achieved.
The latest Royal Pharmaceutical Society Safe and Secure Handling of Medicines (https://www.rpharms.com/recognition/setting-professional-standards/safe-and-secure-handling-of-medicines/professional-guidance-on-the-safe-and-secure-handling-of-medicines) now includes a section on operating theatres including interventional areas, for example, radiology and cardiac catheterisation labs. This says that, as outlined in its core guidance, manipulation of medicines in clinical areas should be minimised and medicines be presented as prefilled syringes or other ‘ready-to-administer’ preparations wherever possible. Many other specialities have stopped preparing their treatments and equipment at the bedside or operating table and anaesthesiology should regard this phase as inevitable and follow other specialties’ good practice as soon as possible. Patient transfers are also a complex process and prefilled syringes are recommended as part of the essential equipment to go with the patient in the ambulance.590 The manual preparation of intravenous syringes in moving vehicles is fraught with hazard particularly when the circumstances are not ideal (Fig. 15).
Prefilled syringes usually have a higher purchase cost than ampoules, but they can be economical in circumstances where they reduce wastage and expensive medication errors.591 They simplify work processes and reduce cognitive complexity during medication delivery.592 Prefilled syringes have zero contamination as against 6% for manually prepared syringes.583,584 The advantages of prefilled syringes may actually be of even greater benefit if they were made available in many of the difficult circumstances in low-income and middle-income countries. By eliminating packaging, ampoules, drawing up needles, and transportation, prefilled syringes also have environmental advantages.593 About 59% of anaesthesia departments in Japan use prefilled syringes a practices stimulated by the breaking of glass ampoules during the Great Hanshin earthquake in 1995.594
There are two main types of prefilled syringes and both are now usually plastic. The first type are compounded prefilled syringes where the medicine is added to the syringe in a clean room and because of this these usually only have a shelf life of around 8 weeks. Although this appears short for high-usage medicines such as insulin in 50 ml prefilled syringes, or intensive care infusions of inotropes, sedatives, and analgesics, insulin in 50 ml prefilled syringes (Fig. 16) this does not materially affect clinical practice.
Infusion syringes prepared by nurses on ICU show wide variations in concentrations which do not occur with prefilled syringes.595 One-third of all inpatient medical errors leading to death within 48 h of the error involve insulin administration and 50 ml prefilled syringes for insulin infusions are a robust systemic barrier to such concentration errors.596,597 Compounded prefilled syringes are now used in theatres by over 1000 departments in the United States where a wide range of anaesthetic drugs are now available.
The second type are manufactured prefilled syringes where the syringe is filled and prepared and then the whole combination of the syringe and its contents are sterilised at the end of the process providing a shelf life of around 3 years (https://www.aguettant.fr/nos-medicaments/nos-produits-en-details/). Having a long shelf life makes pharmacy stock management easier and more economical and the sterilisation at the end of the process adds the new possibility of using these pre labelled syringes directly on the sterile field.
Other technological advances
Technological advances to improve the safety and accuracy of administering intravenous medicines have been around for some time, initially using barcodes (https://safersleep.com/about-safersleep/company-history/).598 The electronic aspects of these arrangements can work satisfactorily but the whole system can still rely on the operator self-filling the syringes and applying the barcode themselves.599 Until departments are using almost a complete range of their anaesthetic drugs in appropriately labelled prefilled syringes it seems hard to justify the investment and training in this technology as one of the major benefits of giving the right drug will not be guaranteed. Perhaps the money should be spent providing prefilled syringes first. Barcodes also may not be the ultimate technology as embedded radio frequency identification tagging is available and other technologies will surely be developed. Such systems also have the benefit of linkage to electronic anaesthetic record systems both for recording doses and timing and also for identifying potential drug interactions, alerting the operator when about to give a drug to which the patient is allergic (http://www.bd.com/intelliport/).
Incident reporting and learning
Local and national incident reporting systems have existed for some time (https://www.rcoa.ac.uk/salg) and many of the recommendations above have been developed from consideration and analysis of previous critical incidents.345 Local Incident Reporting Systems provide the additional opportunity for the implementation of corrective measures and system improvements particularly adapted to the local circumstances.577 This process has reduced the amount of patient harm produced, but it is a continuous and never-ending process. With learning, its dissemination and reliable implementation it is hoped that lessons will not need to be relearnt, but as new medicines and administration techniques are introduced it is only natural for unintended incidents to occur and so critical incident reporting should be a routine part of clinical practice. Without a linked system to analyse these incidents and then recommend and promote ways to reduce them it is not coherent. Also, for an effective and sustainable reporting system the staff needs to be given regular feedback and their must be demonstrable learning from their reporting efforts: without this they will naturally see no good purpose in spending their time continuing to submit reports and stop, to the detriment of all.
Anaesthetists are becoming increasingly aware of the potential pitfalls of administering intravenous medicines and medication safety has been recognised as a global problem by the WHO with their third WHO Global Patient Safety Challenge ‘Medication without Harm’. Following on from the Helsinki Declaration the EBA produced Recommendations for Safe Medication Practice. This chapter has discussed many of these and other recent developments in this complex area. Guidelines without implementation are of limited value and the latest edition of these recommendations also included a 13-point checklist to help and encourage departments to implement them and monitor their progress.573 Every individual anaesthetist should be mindful of medication safety issues in their own daily practice as they prepare and administer the necessary medicines to the patients in their care.
Chapter 18: Safe sedation: where are we today? (Fuchs-Buder, Struys)
Over the last decades there has been a remarkable increase in demand for procedural sedation and analgesia (PSA), driven by an increasing number of minimally invasive diagnostic and therapeutic procedures. All this has been facilitated by the availability of potent short-acting analgesic and sedative drugs, leading to the perception that PSA can also be managed easily by nonanaesthesiologists. In addition, improved medical devices and instruments combined with new imaging and ultrasound equipment now allow major surgical procedures to be performed by minimally invasive techniques, for example, endovascular or perendoscopic procedures. This has resulted in an ever-increasing number of patients presenting for PSA with more and more of them being managed by nonanaesthesiologists. The ESA and the EBA have published guidelines for PSA in adult patients.
Sedation is also a topic of the Helsinki Declaration on Patient Safety in Anaesthesiology, signed in 2010 by the ESA, EBA and NASC (National Anaesthesia Societies Committee) and by numerous countries and anaesthesia societies all over the world thereafter. This chapter will briefly highlight the key messages of the 2017 ESA/EBA guidelines on PSA and it will make a few recommendations about how patient safety during PSA could be further improved.600
Key messages of the European Society of Anaesthesiology/European Board of Anaesthesiology guidelines for procedural sedation and analgesia in adults
The main objectives of these guidelines are to provide evidence-based recommendations on the preprocedure evaluation of patients undergoing PSA; the role and competence required from clinicians to safely administer PSA; the minimum monitoring requirements; prevention and management of adverse events; the commonly used drugs for PSA; and postprocedure discharge criteria.
During their initial development, the joint ESA/EBA guidelines successfully followed the ESA rules for guideline development. If there was insufficient evidence about a specific safety recommendation, the Rand Appropriateness Method with three rounds of Delphi voting was used. These guidelines were then reviewed externally and posted on the ESA website for 30 days to allow ESA members to comment. NASC members of the EBA and of the ESA NASC were also consulted; all resulting in detailed and valuable suggestions to improve the original document, and the guidelines were amended accordingly.
Strong recommendations could be made for all of the following items [the respective level of evidence (LoE) is also indicated – more detailed information is available in the original document600].
What type of comorbidities and patients require preprocedural evaluation and procedural sedation and analgesia by an anaesthesiologist?
- (1) Patients with cardiovascular diseases should be carefully evaluated and optimised, which involves full evaluation of the physical status and cardiac reserve prior to PSA. However, for emergency procedures (e.g. gastroscopy for bleeding) this evaluation may have to be limited (LoE: A).
- (2) Patients with a documented or suspected risk of obstructive sleep apnoea syndrome (OSAS) are more vulnerable to drug-induced cardiopulmonary depression during deep sedation. There are different validated questionnaires to identify patients at risk for OSAS like the Berlin or STOP BANG score. Patients with OSAS therefore should also be assessed and managed by an anaesthesiologist (LoE: B).
- (3) Morbidly obese patients are at higher risk of respiratory complications during PSA. It is proposed that the severity of OSAS (Berlin or STOP BANG questionnaire) be assessed in these patients. Endotracheal intubation is proposed as the default choice of airway management (LoE: A).
- (4) Patients with chronic hepatic disease often need PSA for diagnostic purposes (e.g. oesophageal varices; portal hypertensive gastropathy). Hepatic dysfunction, however, can significantly change the metabolism and pharmacokinetic properties of hypnotic drugs. Preprocedural assessment and PSA should therefore be performed by an anaesthesiologist (LoE: A).
- (5) There are many age-related physiological changes in the cardiac, pulmonary, renal, hepatic, endocrine and nervous systems of the elderly that need to be assessed to judge PSA-related risk such as hypotension, hypoxaemia, cardiac arrhythmias and aspiration (LoE: A).
- (6) ASA physical status III and IV should also be assessed and managed by an anaesthesiologist (LoE: A) prior to PSA.
What are the requirements to provide well tolerated procedural sedation and analgesia?
- (1) Because the majority of severe complications of PSA are upper airway obstruction and/or respiratory depression, examination of the upper airway before PSA is essential (LoE: B).
- (2) All personnel in charge of PSA should be certified for CPR (LoE: B). Staff directly involved in PSA need specific certified training (LoE: B).
- (3) PSA should be carried out only in locations where an anaesthesiologist is immediately available (LoE: C).
- (4) The risks, benefits and techniques to deliver PSA have to be explained to the patient by the clinician prior to the procedure (LoE: B).
- (5) There should be a dedicated room for PSA (LoE: B) and an algorithm for difficult airway management. A difficult airway cart or specific prepacked material should be immediately available (LoE: B).
- (6) Continuous visual bedside observation represents the basic level of clinical monitoring during and after any PSA (LoE: B). Intermittent noninvasive measurement of BP, continuous ECG monitoring and pulse oximetry are considered mandatory in all patients undergoing PSA (LoE: B). Capnography should be used for continuous evaluation of ventilation in all patients receiving deep sedation for PSA (LoE: A).
- (7) PSA can be the cause of a wide range of complications that can happen during and after the procedure, for example, respiratory depression, airway obstruction, hypertension, hypotension, chest pain, cardiac arrest or an allergic reaction. The clinician involved in the administration of PSA should be able to recognise these complications early and manage them appropriately (LoE: B). Supplemental oxygen should be available whenever PSA is started, and it can be administered to prevent hypoxia (LoE: B).
- (8) Patients must be monitored in a recovery room for at least 30 min after PSA (LoE: B).
How to further improve patient safety
To further improve the safety of patients undergoing PSA, the authors of this chapter suggest the following be considered.
Improve guideline implementation: The ESA/EBA guidelines for PSA in adults, embedded in the Helsinki Declaration on Patient Safety in Anaesthesiology, are conceived as an evidence/consensus-based document on which different National Societies of Anaesthesiology may build their own recommendations about to how professionals should deliver PSA and how PSA can be provided in the safest possible way. By limiting the heterogeneity in the manner in which PSA is administered across Europe, patient safety should improve, but this can only happen if the guidelines are implemented in routine clinical practice. Surveys, continuing medical education, training courses and quality insurance programmes may serve that goal, and thus contribute to increasing the acceptance and implementation of the guidelines.
Better training: All national and international guidelines advocate healthcare professionals be trained in providing sedation with the help of theoretical courses, workshops, bed side teaching and continuing medical education. This would include topics such as patient selection, improved understanding of pharmacokinetics and pharmacodynamics of drugs, airway management, infrastructural requirements to provide safe sedation including monitoring and treatment of complications. These workshops, supervised bed-side training and certification should be mandatory: examples of these can be found in the United Kingdom, the Netherlands and various other countries.453 On the contrary, a diverse offer of training programmes that all lead to a ‘sedationist’ certificate exists. Because the quality of these programmes is inconsistent, uniform and well described course requirements should be developed that are audited by an authorised accrediting body.
Better define what constitutes ‘sedation’: Guidelines differ in their definition of the various levels of sedation. The ESA and EBA guidelines on PSA in adults use the five-level Ramsay scale to define the various levels of sedation, with level five defining general anaesthesia (unconsciousness and no response to a strong physical stimulus).600 In contrast, the 2018 ASA Practice Guidelines for Moderate Procedural Sedation and Analgesia and the 2018 American Society of Gastrointestinal Endoscopy (ASGE) Guidelines for sedation and anaesthesia in gastro-intestinal endoscopy uses a four-level scale to define the various levels of sedation.601,602 The American guidelines apply to moderate sedation only. On top of this, various national societies have defined their own standards. As a result, ‘sedation’ might be interpreted differently among healthcare professionals involved in clinical care across the globe, which complicates the interpretation of study results on quality, safety, adverse events and outcome, and making bench-marking difficult.603,604 Certainly, for deep sedation levels, uniform guidelines and interpretation of what is considered to be ‘sedation’ should be promoted: small margins exist between deep sedation and general anaesthesia with a (hopefully) still spontaneously breathing patient but with an unprotected airway and requiring support for the cardiovascular system.
Better drugs/improved drug delivery: For mild sedation, various hypnotic drugs are still considered state-of-the art, ranging from a low dose of midazolam, propofol and ketamine to dexmedetomidine.605,606 For moderate-to-deep sedation, continuous administration of propofol is still considered the most appropriate drug due to its favourable pharmacokinetic and dynamic properties.607 However, propofol has well known side effects such as pain on injection, dose-dependent cardiovascular and respiratory depression, and hyperlipidaemia secondary to the infusion of the required lipid formulation.607 Because propofol has no clinically relevant antinociceptive effect, remifentanil administration in particular may be considered because of its potency combined with short-acting onset and offset. It can be used in combination with propofol or as a standalone sedative.605 Target-controlled infusion (TCI) based on pharmacokinetic-dynamic models can be used to fine-tune the administration of both, propofol and remifentanil.608 TCI is considered a mature technology and being as safe as manual administration of intravenous drugs.608 Recently, new general purpose pharmacokinetic-dynamic models for both propofol and remifentanil have been developed allowing general application of this technology for sedation in a broad patient group.609–611
Targeting a lower concentration of remifentanil in combination with higher targets for propofol results in the highest probability of tolerating oesophageal instrumentation without unacceptable ventilatory problems. Nevertheless, caution is always warranted because no guaranteed ‘safe zone’ without respiratory depression exists.612 In an attempt to lower respiratory and cardiovascular side effects, the combination of propofol and ketamine or lidocaine has been studied in an attempt to lower respiratory and cardiovascular side effects.613,614 Another useful drug may be dexmedetomidine, an alpha-2 agonist known for its combined sedative, anxiolytic and analgesic properties. It has been recently approved for procedural sedation by the European Medicines Agency.605,615 The ASA presents dexmedetomidine as an alternative to propofol in their 2018 Practice Guidelines for Moderate Procedural Sedation and Analgesia. It has a slower onset and offset than propofol, with sustained arousability during sedation, even when combined with remifentanil.616–619 It causes less respiratory depression than propofol,620 but has a profound and complex effect on haemodynamic stability (certainly during rapid infusion): initial hypertension is followed by hypotension and HR changes.616–618
Because the existing drugs are still less than perfect, various new compounds have been developed, none of which is clinically available yet. These drugs are soft-analogues from existing drugs and alternative formulations.621 Remimazolam is a short-acting benzodiazepine currently undergoing phase III trials in ASA III and IV patients undergoing general anaesthesia (ClinicalTrials.gov, NCT02296892) and in phases IIa and IIb trials in patients undergoing sedation. During upper gastrointestinal endoscopy, a single administration of remimazolam (0.10 to 0.20 mg kg−1) rapidly induced sedation, followed by a quick recovery. The safety profile was favourable and appeared to be similar to that of midazolam.622 A single dose of remimazolam or midazolam, followed by top-up doses to maintain suitable sedation, provided adequate sedation during colonoscopy in a phase III study, with 92 and 75% success rate in the remimazolam and midazolam group, respectively. There was no requirement for mechanical ventilation in any group; procedure failures in both groups were all related to administration of rescue sedatives.623 Remimazolam is likely to be introduced into the market for sedation in the near future.
Better monitoring: It should be stressed that sedation should be provided and patients should be monitored by a trained and certified healthcare professional other than the person involved in the procedure. Continuous observation of the level of sedation according to well defined clinical endpoints is mandatory. Vital signs that have to be monitored include NIBP, electrocardiography and pulse oximetry. The use of capnography remains controversial. ESA–EBA and ASA support the use of capnography.600,601 A meta-analysis concluded that capnography reduced the incidence of respiratory compromise (ranging from respiratory insufficiency to failure). There is less mild and severe oxygen desaturation, which may reduce the need for assisted ventilation. In contrast, the ASGE guidelines only recommend capnography during procedures under deep but not moderate sedation.602 These guideline discrepancies should be avoided for medico-legal reasons and because they cause confusion when translating these guidelines into institutional standard operating procedures.624
The common set of guidelines for PSA published by ESA and EBA is a first important step towards more homogeneity in the way PSA is provided across Europe. These guidelines must be implemented in routine clinical practice and certified training programmes must be proposed to further improve patient safety. The ESA should be a strong stakeholder in this process.
Chapter 19: Patient blood management: an update of its effects on patient safety (Meybohm, Zacharowski)
Patient blood management (PBM) is an interdisciplinary diagnostic, behavioural and therapeutic concept, which reduces and avoids unnecessary blood loss and focuses on the rational handling of blood components. Based on the possibility of increasing and maintaining a patients’ own blood resources and to enable safe handling of donor blood, the World Health Assembly endorsed PBM in 2010 (WHA63.12).625 The use of PBM in clinical practice follows the three main pillars: first, comprehensive pre-operative anaemia management; second, minimisation of iatrogenic (unnecessary) blood loss; third, harness and optimise the patient-specific physiological tolerance of anaemia (Fig. 17).626
Comprehensive pre-operative anaemia management
In 18 large observational studies encompassing more than 650 000 surgical patients, the prevalence of pre-operative anaemia varied between 10 and 48%.627 Pre-operative screening should include evaluation and management of anaemia. From a practical point of view, patients scheduled for surgical procedures with expected blood loss (>500 ml) or a at least 10% probability of red blood cell (RBC) transfusion should be identified and assessed at the earliest opportunity, and be screened for iron-deficiency and other likely causes of anaemia.628–630 The availability of an easy-to-follow, diagnostic algorithm is desirable.631 Intravenous iron is efficacious, safe and should be used in patients in whom oral iron is not tolerated, or if surgery is planned in less than 4 to 6 weeks after the diagnosis of iron deficiency.632–634 It is notable that most effective increments of haemoglobin (Hb) levels could be reached when intravenous iron was administered between 2 and 4 weeks before surgery.633,635 If possible, elective surgery should be postponed until pre-operative anaemia has been appropriately classified and treated. Treatment of anaemia a few days before surgery has also been shown to effectively increase Hb level postoperatively, and to reduce transfusion rate.636 Spahn et al.637 recently demonstrated the clinical benefits of an ultra-short-term combination treatment consisting of a slow infusion of 20 mg kg−1 ferric carboxymaltose, 40 000 U subcutaneous erythropoietin alpha, 1 mg subcutaneous vitamin B12, and 5 mg oral folic acid in patients undergoing elective cardiac surgery with anaemia or isolated iron deficiency. The combination treatment increased Hb levels and reduced RBC transfusions from a median of one unit in the placebo group to a median of zero units in the treatment group.637
Minimisation of iatrogenic (unnecessary) blood loss
Surgical procedures may be associated with a higher risk of bleeding and transfusion. For example, total knee or hip arthroplasty are associated with extensive blood loss up to 1500 ml.638 The average cardiac surgery patient loses between 500 and 1200 ml of blood peri-operatively, and about 5% of all cardiac surgery patients are re-explored due to excessive bleeding.639 In this respect, intra-operative RBC recovery and autologous transfusion is highly effective to minimise allogeneic RBC transfusion. A recent meta-analysis showed that the use of cell salvage reduced the number of patients exposed to allogeneic RBCs by 39%.640
Blood loss associated with invasive laboratory testing can either cause or aggravate hospital-acquired anaemia. Reduction of blood drawn for laboratory analyses can be achieved by avoiding unnecessary laboratory tests and a lower frequency of sampling and using the smallest collection tube size that is feasible for the required analysis.641 Further reduction of phlebotomy associated blood loss can be achieved by using closed in-line flush blood sampling devices for arterial (and central) lines.642 Advanced peri-operative coagulation monitoring and management are crucial for avoiding unnecessary blood loss and should be a precondition before RBC transfusion is considered. In this respect, the use of a coagulation algorithm is recommended, encompassing pre-operative assessment, ensuring basic conditions for haemostasis (e.g. temperature, calcium, pH), reversal of anticoagulants, point-of-care diagnostics in bleeding (e.g. coagulopathic) patients and optimised coagulation management with the use of clotting factor concentrates.643–645 To reduce surgical blood loss, tranexamic acid should be used unless contraindicated (e.g. history of venous thromboembolic events).646
Harness and optimise the patient-specific physiological tolerance of anaemia
Several trials have been conducted to compare outcomes in patients undergoing either a restrictive or a liberal transfusion strategy. Significantly, outcome measures (e.g. mortality, length of hospital stay, acute kidney failure) were similar in critical care patients, patients undergoing cardiac surgery, patients with hip fracture or acute upper gastro-intestinal haemorrhage either assigned to a pretransfusion Hb trigger of below 7 to 8 g dl−1 or 9 to 10 g dl−1, respectively.647–650 At this point, it remains unclear whether cardiovascular risk patients, geriatric or oncological patients will benefit more from a higher transfusion trigger than from the one currently recommended.630 A clinical corridor for making medical discretionary decisions is still needed in this context. To optimise utilisation of allogeneic blood products, a physician order entry with a clinical decision support based on electronic medical records has been suggested.651 Thereby, indication for transfusion considering patient-specific factors (e.g. age, diagnosis, comorbidities, surgical or nonsurgical setting), signs/symptoms of acute anaemia, laboratory values (e.g. Hb) and presence or absence of bleeding can be confirmed with required checkboxes.652 If a RBC transfusion is indicated in case of patients not actively bleeding, only a single RBC should be administered (Single-Unit Policy).
Multimodal patient blood management programme
Significantly, a multidisciplinary, multimodal PBM programme might have the highest potential in reducing RBC utilisation and improving postoperative outcomes. The overall clinical efficacy of PBM has been confirmed by many recent large studies encompassing several hundred thousands of patients.653–660 Overall, implementation of PBM is associated with a reduced transfusion rate of allogeneic blood products by about 40%, improved clinical outcomes, a reduced complication rate, reduced length of hospital stay and reduced costs. Meybohm et al. conducted a prospective, multicentre study with a total of 129 719 patients discharged between July 2012 and June 2015 from four German University Hospitals and analysed patients before (pre-PBM) and after the implementation of PBM. The PBM programme included multiple measures, for example, pre-operative optimisation of Hb levels, blood-sparing techniques, and standardisation of transfusion practice. While the mean number of RBCs transfused per patient was reduced by 17%, the primary safety composite endpoint was comparable between both cohorts.661 Based on a retrospective analysis of 836 patients undergoing visceral surgery for cancer treatment, Keding et al.662 demonstrated PBM as a quality improvement tool with a significant improved 2-year overall survival (80.1 vs. 67.0% of patients). Leahy et al. published a retrospective study of 605 046 patients admitted to four major adult tertiary-care hospitals between July 2008 and June 2014 in Western Australia. Comparing final year with baseline measurements, units of RBC, fresh frozen plasma and platelets transfused per admission decreased by 41%, representing a direct saving of AU$18 507 092, and between AU$80 million and AU$100 million estimated activity-based savings. This PBM programme was even associated with risk-adjusted reductions in hospital mortality, length of stay and hospital-acquired infections.653 A PBM monitoring and feedback programme at the University Hospital of Zurich/Switzerland resulted in a reduction of allogeneic blood transfusions of 27% with savings of direct transfusion costs of 84 USD per inpatient which yielded more than 2000 000 USD per year.657 The beneficial effects of PBM were also demonstrated in a recent systematic meta-analysis including seventeen studies addressing each of the three PBM pillars with at least one measure per pillar, comprising 235 779 surgical patients.663 Implementation of PBM significantly reduced transfusion rates (−39%), hospital length of stay (−0.5 day), total number of complications (−20%) and mortality rate (−11%). Significantly, PBM had the highest impact on patients undergoing orthopaedic and cardiac surgical procedures: the relative risk for RBC transfusion decreased by 55% and 50% in these patients, respectively.
Different characteristics of published studies may contribute to clinical heterogeneity and persistent lack of clinical PBM implementation. Only a minority of hospitals have yet adopted measures for all three pillars. Therefore, implementation strategies should target complementary measures for all three PBM pillars to specifically minimise risk factors associated with anaemia and transfusion. So far, more than 100 individual PBM measures addressing the three main pillars have been defined based on the broad interdisciplinary fields (e.g. anaesthesia, surgery and central laboratory) and temporal application (pre-operative, intra-operative to postoperative).664 The great advantage of this PBM bundle concept is that the selection can be dynamically adapted to the individual local, financial and personal resources as well as the respective focus of each hospital. Many important factors, such as infrastructure, staff, equipment and economic resources differ between hospitals. Individualisation is vitally important for the social acceptance of any new standard. For this reason, PBM programmes need to be specifically designed for each site using the bigger frame of the recommended concept.
Moreover, implementation of PBM needs to include practical and strategic components aimed at increasing knowledge. This can be achieved by stressing the clinical implications of anaemia and the need for alternatives to allogeneic transfusion. The focus should be placed upon clinical outcomes and the inappropriateness of transfusion practice variability. The learning materials can be provided by a website (www.patientbloodmanagement.eu), a comprehensive e-learning programme (www.patientbloodmanager.com), a central virtual room for documents/guidelines/posters/education materials, and numerous media reports. In addition, quantification and validation of successful training should be measured by a local online certification course for anaemia management, PBM and general transfusion practice.
The huge evidence base should motivate all executives and healthcare providers to support further PBM activities. Up to the present, only a few regulatory authorities support the implementation of PBM. For example, the European Commission previously released an EU PBM implementation and dissemination guide; however, PBM measures are not an obligatory part of clinical routine yet.665,666 The National Blood Authority supported the first worldwide implementation of PBM in Western Australia in 2008 and the National Institute for Health and Care Excellence guidelines in the United Kingdom postulate treatment with iron in iron-deficiency anaemic patients 2 weeks prior to surgery.667,668
Acknowledgements relating to this article
Assistance with the study: Marlene Dyrløv Madsen, Copenhagen Academy for Medical Education and Simulation participated in structuring and finalising Chapter 8. Expert librarian Regina Küfner Lein, University of Bergen, performed literature searches and made substantial contributions to Chapter 11.
Financial support and sponsorship: the study described in Chapter 1 (three-phase investigation to assess the uptake and use of the Declaration) was funded by the European Society of Anaesthesiology, supported by the following industry partners: Philips Healthcare, Masimo International, Fresenius Kabi and Nihon Kohden Europe. These companies played no role in data collection, analysis or writing the article.
Conflicts of interest: BP participated in advisory boards for Laboratoire Aguettant, France; and Sensium Healthcare, UK, and received research grants from NovoNordisk, the Netherlands. SS received lecture fees from ASPEN Global which were donated to the European Patient Safety Foundation (EuPSF). GB is the founder and unpaid chair of the board of The BEST: Better & Systematic Team Training, a not-for-profit foundation. JMF consults for Micropore Inc, a manufacturer of CO2 absorbent. TF-B received lecture fees from MSD. ASH is funded by a postdoctoral grant (grant number: HV1172) from the Western Norway Regional Health Authority's Patient Safety Program and received travel reimbursement from the International Federation of Nurse Anaesthetists. CJK received funding from the European Commission, Horizon 2020: Nightingale Project Precommercial Procurement, grant #728534. PM received grants from B. Braun Melsungen, CSL Behring, Fresenius Kabi and Vifor Pharma for the implementation of Frankfurt's Patient Blood Management programme and honoraria for scientific lectures from B. Braun Melsungen, Vifor Pharma, Fearing, CSL Behring and Pharmacosmos. AP received a grant from the Health Foundation to support Learning from Excellence training. HUS is an employee of Draegerwerk AG & Co KGaA, Luebeck, Germany. AFS has acted as an expert advisor on patient safety to the WHO and the 2nd Global Ministerial Patient Safety Summit in 2017. MMRFS research group/department received grants, funding and/or honoraria from The Medicines Company (Parsippany, New Jersey, USA), Masimo (Irvine, California, USA), Fresenius (Bad Homburg, Germany), Becton Dickinson (Eysins, Switzerland), Dräger (Lübeck, Germany), Pion (Aachen, Germany) and Demed Medical (Temse, Belgium). CPS did consultancy work for Philips Healthcare and is Principal Investigator of the VITAL II study. JWe received funding from the European Commission, Horizon 2020: Nightingale Project Precommercial Procurement, grant #728534. DKW is a Past President of the Association of Anaesthetists and Chair of the Patient Safety Committee of the European Board of Anaesthesiology. He has received lecture fees from Aguettant Ltd. and Medtronic, all of which were donated to Lifebox. KZ received grants from B. Braun Melsungen, CSL Behring, Fresenius Kabi and Vifor Pharma for the implementation of Frankfurt's Patient Blood Management programme and honoraria for scientific lectures from B. Braun Melsungen, Vifor Pharma, Fearing, CSL Behring and Pharmacosmos.
AFS, DKW, JM-O and SS were the authors of the published version of the Helsinki Declaration for Patient Safety in Anaesthesiology.
Comment from the Editor: this Special Article was checked and accepted by the editors but was not sent for external peer review.
1. Mellin-Olsen J, Staender S, Whitaker DK, et al. The Helsinki declaration on patient safety in anaesthesiology. Eur J Anaesthesiol
2. Bainbridge D, Martin J, Arango M, et al. Group E-bP-oCOR. Perioperative and anaesthetic-related mortality in developed and developing countries: a systematic review and meta-analysis. Lancet
3. Cooper JB, Newbower RS, Long CD, et al. Preventable anesthesia mishaps: a study of human factors. Anesthesiology
4. Gaba DM, Maxwell M, DeAnda A. Anesthetic mishaps: breaking the chain of accident evolution. Anesthesiology
5. Eichhorn JH. History of anesthesia patient safety. Int Anesthesiol Clin
6. Li G, Warner M, Lang BH, et al. Epidemiology of anesthesia-related mortality in the United States, 1999–2005. Anesthesiology
7. Cooper JB, Gaba D. No myth: anesthesia is a model for addressing patient safety. J Am Soc Anesthesiol
8. Walker IA, Wilson IH. Anaesthesia in developing countries – a risk for patients. Lancet
9. Meara JG, Leather AJ, Hagander L, et al. Global Surgery 2030: evidence and solutions for achieving health, welfare, and economic development. Lancet
10. Chantler C. The role and education of doctors in the delivery of healthcare. Lancet
11. Weiser TG, Regenbogen SE, Thompson KD, et al. An estimation of the global volume of surgery: a modelling strategy based on available data. Lancet
12. Mellin-Olsen J, O'sullivan E, Balogh D, et al. Guidelines for safety and quality in anaesthesia practice in the European Union: SECTION and BOARD OF ANAESTHESIOLOGY 1, European Union of Medical Specialists. Eur J Anaesthesiol
13. Vimlati L, Gilsanz F, Goldik Z. Quality and safety guidelines of postanaesthesia care: working party on post anaesthesia care (approved by the European board and section of anaesthesiology, Union Européenne des Médecins Spécialistes). Eur J Anaesthesiol
14. Van Aken H, Staender S, Mellin-Olsen J, et al. Patient safety in anaesthesiology. Best Pract Res Clin Anaesthesiol
15. Sessler DI, Myles P. Novel clinical trial designs to improve the efficiency of research. Anesthesiology
16. Ovretveit J. The contribution of new social science research to patient safety. Soc Sci Med
17. Wickboldt N, Balzer F, Goncerut J, et al. A survey of standardised drug syringe label use in European anaesthesiology departments. Eur J Anaesthesiol
18. Balzer F, Spies C, Schaffartzik W, et al. Patient safety in anaesthesia: assessment of status quo in the Berlin-Brandenburg area, Germany. Eur J Anaesthesiol
19. Wu HH, Lewis SR, Čikkelová M, et al. Patient safety and the role of the Helsinki Declaration on Patient Safety in Anaesthesiology: a European survey. Eur J Anaesthesiol
20. Newport M, Smith AF, Lewis SR. An arrow pointing somewhere: qualitative study of the Helsinki Declaration on Patient Safety and its role in European anaesthesiology. Eur J Anaesthesiol
21. Hawe P. Lessons from complex interventions to improve health. Annu Rev Publ Health
22. Bate P. Context is everything. Perspectives on context
2014; London: The Health Foundation, 1–29.
23. Howarth E, Devers K, Moore G. Raine R, Fitzpatrick R, Barratt H, et al. Contextual issues and qualitative research. NIHR Journals Library, Challenges, solutions and future directions in the evaluation of service innovations in healthcare and public health
. Southampton, UK:2016.
24. Baker GR. The contribution of case study research to knowledge of how to improve quality of care. BMJ Qual Saf
2011; 20: (Suppl 1): i30–i35.
25. Rodgers M, Thomas S, Harden M, et al. Developing a methodological framework for organisational case studies: a rapid review and consensus development process. Southampton (UK): NIHR Journals Library; 2016.
26. Smith AF, Plunkett E. People, systems and safety: resilience and excellence in healthcare practice. Anaesthesia
27. Braithwaite J, Wears RL, Hollnagel E. Resilient healthcare: turning patient safety on its head. Int J Qual Health Care
28. Lawton R, Taylor N, Clay-Williams R, et al. Positive deviance: a different approach to achieving patient safety. BMJ Qual Saf
29. Goodwin D, Pope C, Mort M, et al. Access, boundaries and their effects: legitimate participation in anaesthesia. Sociol Health Illn
30. Smith AF, Pope C, Goodwin D, et al. Communication between anesthesiologists, patients and the anesthesia team: a descriptive study of induction and emergence. Can J Anaesth
31. Leslie M, Paradis E, Gropper MA, et al. Applying ethnography to the study of context in healthcare quality and safety. BMJ Qual Saf
32. Isaacs E. Jordan B. The value of rapid ethnography. Advancing Ethnography in Corporate Environments: Challenges and Emerging Opportunities
. Walnut Creek, California: Left Coast Press Ltd; 2013. 92–107.
33. Sexton JB, Helmreich RL, Neilands TB, et al. The Safety Attitudes Questionnaire: psychometric properties, benchmarking data, and emerging research. BMC Health Serv Res
34. Odell DD, Quinn CM, Matulewicz RS, et al. Association between hospital safety culture and surgical outcomes in a statewide surgical quality improvement collaborative. J Am Coll Surg
35. Jackson J, Sarac C, Flin R. Hospital safety climate surveys: measurement issues. Curr Opin Crit Care
36. Frankel A, Graydon-Baker E, Neppl C, et al. Patient safety leadership WalkRounds. Jt Comm J Qual Patient Saf
37. Morello RT, Lowthian JA, Barker AL, et al. Strategies for improving patient safety culture in hospitals: a systematic review. BMJ Qual Saf
38. Catchpole K, Neyens DM, Abernathy J, et al. Framework for direct observation of performance and safety in healthcare. BMJ Qual Saf
39. Institute of Health Policy, Management and Evaluation. Beyond the quick fix, strategies for improving patient safety. Canada: University of Toronto; 2015.
40. Gelb AW, Morriss WW, Johnson W, et al. World Health Organization–World Federation of Societies of Anaesthesiologists (WHO–WFSA) International Standards for a Safe Practice of Anesthesia. Anesth Analg
41. Baron DM, Metnitz PGH, Rhodes A, et al. Clinical guidelines: how can we improve adherence and implementation? Eur J Anaesthesiol
42. Gilhooly D, Green SA, McCann C, et al. Barriers and facilitators to the successful development, implementation and evaluation of care bundles in acute care in hospital: a scoping review. Implement Sci
43. Resar RGF, Haraden C, Nolan TW. Using care bundles to improve healthcare quality. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2012.
44. Choi SW, Wong GTC. Quality improvement studies – pitfalls of the before and after study design. Anaesthesia
45. Rapport F, Clay-Williams R, Churruca K, et al. The struggle of translating science into action: foundational concepts of implementation science. J Eval Clin Pract
46. Punjasawadwong Y, Chau-In W, Laopaiboon M, et al. Processed electroencephalogram and evoked potential techniques for amelioration of postoperative delirium and cognitive dysfunction following noncardiac and nonneurosurgical procedures in adults. Cochrane Database Syst Rev
47. Punjasawadwong Y, Phongchiewboon A, Bunchungmongkol N. Bispectral index for improving anaesthetic delivery and postoperative recovery. Cochrane Database Syst Rev
48. Roth D, Pace NL, Lee A, et al. Airway physical examination tests for detection of difficult airway management in apparently normal adult patients. Cochrane Database Syst Rev
49. Lewis SR, Pritchard MW, Schofield-Robinson OJ, et al. Continuation versus discontinuation of antiplatelet therapy for bleeding and ischaemic events in adults undergoing noncardiac surgery. Cochrane Database Syst Rev
50. Egholm JW, Pedersen B, Moller AM, et al. Perioperative alcohol cessation intervention for postoperative complications. Cochrane Database Syst Rev
51. Doleman B, Leonardi-Bee J, Heinink TP, et al. Preemptive and preventive opioids for postoperative pain in adults undergoing all types of surgery. Cochrane Database Syst Rev
52. De Robertis E, Longrois D, Fuchs-Buder T. Safety and quality of procedural sedation and analgesia practice for adult patients throughout Europe: a step forward. Eur J Anaesthesiol
53. Smith AF, Shelly MP. Communication skills for anesthesiologists. Can J Anaesth
54. MacLennan AI, Smith AF. An analysis of critical incidents relevant to pediatric anesthesia reported to the UK National Reporting and Learning System, 2006–2008. Paediatr Anaesth
55. Allen D, Braithwaite J, Sandall J, et al. Towards a sociology of healthcare safety and quality. Sociol Health Illn
56. Montgomery A, Doulougeri K, Panagopoulou E. Implementing action research in hospital settings: a systematic review. J Health Organ Manag
57. Morton-Cooper A. Action research in healthcare. Oxford: Wiley-Blackwell; 2000.
58. Smith A. In search of excellence in anesthesiology. Anesthesiology
59. Cooper JB, Gaba DM, Liang B, et al. The National Patient Safety Foundation agenda for research and development in patient safety. MedGenMed
60. Mackay P. The Australian and New Zealand College of Anaesthetists (ANZCA). Safety of anaesthesia in Australia. College of Anaesthetists, A review of anaesthesia related mortality 1997–1999
. Melbourne: Australian and New Zealand:2002.
61. Lagasse RS. Anesthesia safety: model or myth? A review of the published literature and analysis of current original data. Anesthesiology
62. Arbous MS, Meursing AE, van Kleef JW, et al. Impact of anesthesia management characteristics on severe morbidity and mortality. Anesthesiology
2005; 102:257–268. quiz 491–492.
63. Turillazzi E, Bello S, Bonsignore A, et al. Retrospective analysis of anaesthesia-related deaths during a 12-year period: looking at the data from a forensic point of view. Med Sci Law
64. McGrath BA, Wilkinson K. The NCEPOD study: on the right trach? Lessons for the anaesthetist. Br J Anaesth
65. Lienhart A, Auroy Y, Pequignot F, et al. Survey of anesthesia-related mortality in France. Anesthesiology
66. Liu TC, Wang JO, Chau SW, et al. Survey of 11-year anesthesia-related mortality and analysis of its associated factors in Taiwan. Acta Anaesthesiol
67. Arbous MS, Grobbee DE, van Kleef JW, et al. Mortality associated with anaesthesia: a qualitative analysis to identify risk factors. Anaesthesia
68. McFarlane HJ, van der Horst N, Kerr L, et al. The Scottish Audit of Surgical Mortality: a review of areas of concern related to anaesthesia over 10 years. Anaesthesia
69. Goldman RL. The reliability of peer assessments of quality of care. JAMA
70. Haller G, Laroche T, Clergue F. Morbidity in anaesthesia: today and tomorrow. Best Pract Res Clin Anaesthesiol
71. Gibbs NM. Milestones in anaesthesia-related mortality and morbidity reporting in Australia. Anaesth Intensive Care
72. Kawashima Y, Takahashi S, Suzuki M, et al. Anesthesia-related mortality and morbidity over a 5-year period in 2,363,038 patients in Japan. Acta Anaesthesiol Scand
73. McNicol L, Mackay P. Anaesthesia-related morbidity in Victoria: a report from 1990 to 2005. Anaesth Intensive Care
74. Hohn A, Machatschek JN, Franklin J, et al. Incidence and risk factors of anaesthesia-related perioperative cardiac arrest: a 6-year observational study from a tertiary care university hospital. Eur J Anaesthesiol
75. Nunnally ME, O’Connor MF, Kordylewski H, et al. The incidence and risk factors for perioperative cardiac arrest observed in the national anesthesia clinical outcomes registry. Anesth Analg
76. Koga FA, El Dib R, Wakasugui W, et al. Anesthesia-related and perioperative cardiac arrest in low- and high-income countries: a systematic review with meta-regression and proportional meta-analysis. Medicine (Baltimore)
77. Aitkenhead AR. Injuries associated with anaesthesia. A global perspective. Br J Anaesth
78. Cook TM, Woodall N, Frerk C, et al. Fourth National Audit Project. Major complications of airway management in the UK: results of the Fourth National Audit Project of the Royal College of Anaesthetists and the Difficult Airway Society. Part 1: Anaesthesia. Br J Anaesth
79. Christensen RE, Baekgaard JS, Rasmussen LS. Dental injuries in relation to general anaesthesia – a retrospective study. Acta Anaesthesiol Scand
80. Gaudio RM, Feltracco P, Barbieri S, et al. Traumatic dental injuries during anaesthesia: Part I: Clinical evaluation. Dent Traumatol
81. Bruderer U, Fisler A, Steurer MP, et al. Postdischarge nausea and vomiting after total intravenous anaesthesia and standardised PONV prophylaxis for ambulatory surgery. Acta Anaesthesiol Scand
82. Odom-Forren J, Jalota L, Moser DK, et al. Incidence and predictors of postdischarge nausea and vomiting in a 7-day population. J Clin Anesth
83. Chau-in W, Hintong T, Rodanant O, et al. Anesthesia-related complications of caesarean delivery in Thailand: 16,697 cases from the Thai Anaesthesia Incidents Study. J Med Assoc Thai
84. Irita K, Kawashima Y, Iwao Y, et al. Annual mortality and morbidity in operating rooms during 2002 and summary of morbidity and mortality between 1999 and 2002 in Japan: a brief review. Masui
85. Fasting S, Gisvold SE. Serious intraoperative problems – a five-year review of 83,844 anesthetics. Can J Anaesth
86. Belcher AW, Leung S, Cohen B, et al. Incidence of complications in the postanesthesia care unit and associated healthcare utilization in patients undergoing noncardiac surgery requiring neuromuscular blockade 2005–2013: a single center study. J Clin Anesth
87. Marr L, Lennox C, McFadyen AK. Quantifying severe maternal morbidity in Scotland: a continuous audit since 2003. Curr Opin Anaesthesiol
88. Arendt KW, Segal S. Present and emerging strategies for reducing anesthesia-related maternal morbidity and mortality. Curr Opin Anaesthesiol
89. Biccard BM, Madiba TE, Kluyts HL, et al. Perioperative patient outcomes in the African Surgical Outcomes Study: a 7-day prospective observational cohort study. Lancet
90. Liu Y, Xiao W, Meng LZ, et al. Geriatric anesthesia-related morbidity and mortality in China: current status and trend. Chin Med J
91. International Surgical Outcomes Study Group. Global patient outcomes after elective surgery: prospective cohort study in 27 low-, middle- and high-income countries. Br J Anaesth
92. Cheney FW. The American Society of Anesthesiologists Closed Claims Project: what have we learned, how has it affected practice, and how will it affect practice in the future? Anesthesiology
93. Peterson GN, Domino KB, Caplan RA, et al. Management of the difficult airway: a closed claims analysis. Anesthesiology
94. Lee LA, Posner KL, Domino KB, et al. Injuries associated with regional anesthesia in the 1980s and 1990s: a closed claims analysis. Anesthesiology
95. Fitzgibbon DR, Posner KL, Domino KB, et al. Chronic pain management: American Society of Anesthesiologists Closed Claims Project. Anesthesiology
96. Domino KB, Posner KL, Caplan RA, et al. Awareness during anesthesia: a closed claims analysis. Anesthesiology
97. Domino KB, Posner KL, Caplan RA, et al. Airway injury during anesthesia: a closed claims analysis. Anesthesiology
98. Cheney FW, Domino KB, Caplan RA, et al. Nerve injury associated with anesthesia: a closed claims analysis. Anesthesiology
99. Cheney FW, Posner K, Caplan RA, et al. Standard of care and anesthesia liability. JAMA
100. Staender S, Schaer H, Clergue F, et al. A Swiss anaesthesiology closed claims analysis: report of events in the years 1987–2008. Eur J Anaesthesiol
101. Metzner J, Posner KL, Lam MS, et al. Closed claims’ analysis. Best Pract Res Clin Anaesthesiol
102. Fornebo I, Simonsen KA, Bukholm IRK, et al. Claims for compensation after injuries related to airway management: a nationwide study covering 15 years. Acta Anaesthesiol Scand
103. Schaffartzik W, Hachenberg T, Neu J. Anaesthetic incidents – airway management and injuries in anaesthesia – closed claims of the North German Arbitration Board. Anasthesiol Intensivmed Notfallmed Schmerzther
2011; 46:32–37. quiz 38.
104. Ausset S. Toward French a closed claims database? Supplemental data supporting the involvement of anaesthetists in the postoperative period. Anaesth Crit Care Pain Med
105. Genovese U, Blandino A, Midolo R, et al. Alleged malpractice in anesthesiology: analysis of a series of private insurance claims. Minerva Anestesiol
106. Runciman WB. Lessons from the Australian Patient Safety Foundation: setting up a national patient safety surveillance system – is this the right model? Qual Saf Healthcare
107. Reed S, Arnal D, Frank O, et al. National critical incident reporting systems relevant to anaesthesia: a European survey. Br J Anaesth
108. Staender S. Incident reporting in anaesthesiology. Best Pract Res Clin Anaesthesiol
109. Wan S, Siow YN, Lee SM, et al. Audits and critical incident reporting in paediatric anaesthesia: lessons from 75,331 anaesthetics. Singapore Med J
110. McLoughlin V, Millar J, Mattke S, et al. Selecting indicators for patient safety at the health system level in OECD countries. Int J Qual Healthcare
2006; 18: (Suppl 1): 14–20.
111. Vincent C, Taylor-Adams S, Chapman EJ, et al. How to investigate and analyse clinical incidents: clinical risk unit and association of litigation and risk management protocol. BMJ
112. Tung A. Sentinel events and how to learn from them. Int Anesthesiol Clin
113. Runciman W. Qualitative versus quantitative research balancing cost, yield and feasibility. Anaesth Intensive Care
114. Liamputtong P. Handbook of the arts in qualitative research. Int J Soc Res Method
115. Wacker J, Steurer J, Manser T, et al. Perceived barriers to computerised quality documentation during anaesthesia: a survey of anaesthesia staff. BMC Anesthesiol
116. Roehr B. US hospital incident reporting systems do not capture most adverse events. BMJ
117. Haller G, Myles PS. Learning from incidents and near-misses reports. Anesthesiology
118. Freestone L, Bolsin SN, Colson M, et al. Voluntary incident reporting by anaesthetic trainees in an Australian hospital. Int J Qual Healthcare
119. Haller G, Myles PS, Stoelwinder J, et al. Integrating incident reporting into an electronic patient record system. J Am Med Inform Assn
120. Jung JJ, Elfassy J, Juni P, et al. Adverse events in the operating room: definitions, prevalence, and characteristics. A systematic review. World J Surg
121. Michel P, Quenon JL, Djihoud A, et al. French national survey of inpatient adverse events prospectively assessed with ward staff. Qual Saf Healthcare
122. Vincent C, Neale G, Woloshynowych M. Adverse events in British hospitals: preliminary retrospective record review. BMJ
123. Baker GR, Norton PG, Flintoft V, et al. The Canadian Adverse Events Study: the incidence of adverse events among hospital patients in Canada. CMAJ
124. Wilson RM, Runciman WB, Gibberd RW, et al. The quality in Australian healthcare study. Med J Aust
125. Brennan TA, Leape LL, Laird NM, et al. Incidence of adverse events and negligence in hospitalized patients. Results of the Harvard Medical Practice Study I. N Engl J Med
126. Leape LL, Brennan TA, Laird N, et al. The nature of adverse events in hospitalized patients. Results of the Harvard Medical Practice Study II. N Engl J Med
127. Halfon P, Staines A, Burnand B. Adverse events related to hospital care: a retrospective medical records review in a Swiss hospital. Int J Qual Healthcare
128. Rutberg H, Borgstedt Risberg M, Sjodahl R, et al. Characterisations of adverse events detected in a university hospital: a 4-year study using the Global Trigger Tool method. BMJ Open
129. Rogne T, Nordseth T, Marhaug G, et al. Rate of avoidable deaths in a Norwegian hospital trust as judged by retrospective chart review. BMJ Qual Saf
130. Neale G, Woloshynowych M, Vincent C. Exploring the causes of adverse events in NHS hospital practice. J R Soc Med
131. Gabel RA. Evolution of joint commission anesthesia clinical indicators. Am Soc Anesthesiol Newsl
132. Haller G, Myles PS, Langley M, et al. Assessment of an unplanned admission to the intensive care unit as a global safety indicator in surgical patients. Anaesth Intensive Care
133. Haller G, Wolfe MP, Weeks R, et al. Validity of unplanned intensive care unit admission as an indicator of patient safety in surgical patients. Anesthesiology
134. Miller MR, Elixhauser A, Zhan C, et al. Patient safety indicators: using administrative data to identify potential patient safety concerns. Health Serv Res
135. US Department of Veterans Affairs- Office of Inspector General - Office of Healthcare Inspections. Evaluation of the Veterans Health Administration's (VHA's) Quality Improvement Checklist (QUIC) – report no. 6HI-A28-017; November 3; 2005
136. Authority H. NH Department of Health and Human ServicesCrown Publication Services, NHS performance indicators. London:2000.
137. Bahtsevani C, Uden G, Willman A. Outcomes of evidence-based clinical practice guidelines: a systematic review. Int J Technol Assess Healthcare
138. Haller G, Stoelwinder J, Myles PS, et al. Quality and safety indicators in anesthesia: a systematic review. Anesthesiology
139. Chazapis M, Gilhooly D, Smith AF, et al. Perioperative structure and process quality and safety indicators: a systematic review. Br J Anaesth
140. Haller G, Bampoe S, Cook T, et al. Systematic review and consensus definitions for the standardised endpoints in perioperative medicine initiative: clinical indicators. Br J Anaesth
141. Singh H, Sittig DF. Measuring and improving patient safety through health information technology: the Health IT Safety Framework. BMJ Qual Saf
142. Stabile M, Cooper L. Review article: the evolving role of information technology in perioperative patient safety. Can J Anaesth
143. Stockwell DC, Landrigan CP, Schuster MA, et al. Using a pediatric trigger tool to estimate total harm burden hospital-acquired conditions represent. Pediatr Qual Saf
144. Shepherd D, Friedlin J, Grannis S, et al. A comparison of automated methicillin-resistant Staphylococcus aureus
identification with current infection control practice. AMIA Annu Symp Proc
145. Nair BG, Horibe M, Newman SF, et al. Anesthesia information management system-based near real-time decision support to manage intraoperative hypotension and hypertension. Anesth Analg
146. Nair BG, Newman SF, Peterson GN, et al. Automated electronic reminders to improve redosing of antibiotics during surgical cases: comparison of two approaches. Surg Infect (Larchmt)
147. Nair BG, Newman SF, Peterson GN, et al. Smart Anesthesia Manager (SAM) – a real-time decision support system for anesthesia care during surgery. IEEE Trans Biomed Eng
148. Bates DW, Gawande AA. Improving safety with information technology. N Engl J Med
149. Perrow C. Normal accidents: living with high-risk technologies. New York: Basic Books; 1984.
150. Reason JT. Managing the risks of organizational accidents. Aldershot: Ashgate; 1997.
151. Flin R, Fletcher G, McGeorge P, et al. Anaesthetists’ attitudes to teamwork and safety. Anaesthesia
152. Sorra JS, Dyer N. Multilevel psychometric properties of the AHRQ hospital survey on patient safety culture. BMC Health Serv Res
153. Shortell SM, Kaluzny AD. Healthcare management: organization, design, and behavior. Clifton Park, NY: Thomson Delmar Learning; 2006.
154. Alsalem G, Bowie P, Morrison J. Assessing safety climate in acute hospital settings: a systematic review of the adequacy of the psychometric properties of survey measurement tools. BMC Health Serv Res
155. Gaudry S, Messika J, Ricard JD, et al. Patient-important outcomes in randomized controlled trials in critically ill patients: a systematic review. Ann Intensive Care
156. Pino C, Boutron I, Ravaud P. Inadequate description of educational interventions in ongoing randomized controlled trials. Trials
157. Wittes J, Lakatos E, Probstfield J. Surrogate endpoints in clinical trials: cardiovascular diseases. Stat Med
158. Myles PS, Boney O, Botti M, et al. Systematic review and consensus definitions for the Standardised Endpoints in Perioperative Medicine (StEP) initiative: patient comfort. Br J Anaesth
159. Davis RE, Sevdalis N, Neale G, et al. Hospital patients’ reports of medical errors and undesirable events in their healthcare. J Eval Clin Pract
160. Weissman JS, Schneider EC, Weingart SN, et al. Comparing patient-reported hospital adverse events with medical record review: do patients know something that hospitals do not? Ann Intern Med
161. Vincent C, Burnett S, Carthey J. Safety measurement and monitoring in healthcare: a framework to guide clinical teams and healthcare organisations in maintaining safety. BMJ Qual Saf
162. Cole DA, Bersick E, Skarbek A, et al. The courage to speak out: a study describing nurses’ attitudes to report unsafe practices in patient care. J Nurs Manag
163. Dankoski ME, Bickel J, Gusic ME. Discussing the undiscussable with the powerful: why and how faculty must learn to counteract organizational silence. Acad Med
164. Srivastava R. Speaking up – when doctors navigate medical hierarchy. N Engl J Med
165. Raemer DB, Kolbe M, Minehart RD, et al. Improving anesthesiologists’ ability to speak up in the operating room: a randomized controlled experiment of a simulation-based intervention and a qualitative analysis of hurdles and enablers. Acad Med
166. Martinez W, Lehmann LS, Thomas EJ, et al. Speaking up about traditional and professionalism-related patient safety threats: a national survey of interns and residents. BMJ Qual Saf
167. John Wiley & Sons Publishers, Duckworth MP. O’Donohue WT, Fisher JE. Assertiveness skills and the management of related factors. General principles and empirically supported techniques of cognitive behavior therapy
168. Bienefeld N, Grote G. Silence that may kill. Aviation psychology and applied human factors
169. Pian-Smith MC, Simon R, Minehart RD, et al. Teaching residents the two-challenge rule: a simulation-based approach to improve education and patient safety. Simul Healthc
170. Voogt JJ, Kars MC, van Rensen EL, et al. Why medical residents do (and don’t) speak up about organizational barriers and opportunities to improve the quality of care. Acad Med
171. Ende J. Feedback in clinical medical education. JAMA
172. Doherty C, Stavropoulou C. Patients’ willingness and ability to participate actively in the reduction of clinical errors: a systematic literature review. Soc Sci Med
173. Brennan PA, Davidson M. Improving patient safety: we need to reduce hierarchy and empower junior doctors to speak up. BMJ
174. Haynes AB, Edmondson L, Lipsitz SR, et al. Mortality trends after a voluntary checklist-based surgical safety collaborative. Ann Surg
175. Salazar MJB, Minkoff H, Bayya J, et al. Influence of surgeon behavior on trainee willingness to speak up: a randomized controlled trial. J Am Coll Surg
176. Novak A. Improving safety through speaking up: an ethical and financial imperative. J Healthc Risk Manag
177. Cooper J, Caplan R, Gaba D. APSF workshop engages audience in communication skills and drills. APSF Newsl
178. Oner C, Fisher N, Atallah F, et al. Simulation-based education to train learners to ‘speak up’ in the clinical environment: results of a randomized trial. Simul Healthc
179. Braithwaite J, Churruca K, Ellis LA, et al. Complexity science in healthcare-aspirations, approaches, applications and accomplishments: a white paper. Sydney: Macquarie University; 2017.
180. Peerally MF, Carr S, Waring J, et al. The problem with root cause analysis. BMJ Qual Saf
181. Hollnagel E, Wears RL, Braithwaite J. From Safety-I to Safety-II: a white paper. The resilient healthcare net
. USA and Australia: University of Southern Denmark, University of Florida, Macquarie University; 2015.
182. Dekker S. The criminalization of human error in aviation and healthcare: a review. Saf Sci
183. Makary MA, Daniel M. Medical error – the third leading cause of death in the US. BMJ
184. Raben DC, Bogh SB, Viskum B, et al. Learn from what goes right: a demonstration of a new systematic method for identification of leading indicators in healthcare. Reliabil Eng Syst Saf
185. Rozin P, Royzman EB. Negativity bias, negativity dominance, and contagion. Person Soc Psychol Rev
186. Thompson, R. F. (2015). Habituation. In International Encyclopedia of the Social & Behavioral Sciences: Second Edition
(pp. 480–483). Elsevier Inc.
187. Shermer M. Patternicity: finding meaningful patterns in meaningless noise. Sci Am
188. Hollnagel E. FRAM: the Functional Resonance Analysis Method: modelling complex socio-technical systems. Boca Raton, FL: CRC Press; 2017.
189. Chuang S, Wears RL. Strategies to get resilience into everyday clinical work. Resilient healthcare, volume 2: the resilience of everyday clinical work
2017; Boca Raton, FL; Rotterdam, The Netherlands: CRC Press; Balkema, 225–234.
190. Pickup L, Atkinson S, Hollnagel E, et al. Blood sampling-two sides to the story. Appl Ergon
191. Kelly N, Blake S, Plunkett A. Learning from Excellence in healthcare: a new approach to incident reporting. Arch Dis Childhood
192. West M, Dawson J. Employee engagement and NHS performance. London: King's Fund; 2012.
193. Bushe G. Feature choice by gervase bushe foundations of appreciative inquiry: history, criticism and potential. AI Pract
194. Jones AS, Isaac RE, Price KL, et al. Impact of positive feedback on antimicrobial stewardship in a pediatric intensive care unit: a quality improvement project. Pediatr Qual Saf
195. Mesman J. Resources of strength: an exnovation of hidden competences to preserve patient safety. A socio-cultural perspective on patient safety
196. Marra AR, Dos Santos OFP, Neto MC, et al. Positive deviance: a new tool for infection prevention and patient safety. Curr Infect Dis Rep
197. de Vries EN, Ramrattan MA, Smorenburg SM, et al. The incidence and nature of in-hospital adverse events: a systematic review. BMJ Qual Saf
198. Garborg A. Weary men. Evanston, IL: Northwestern University Press; 1999.
199. Jaeger FN, Pellaud N, Laville B, et al. The migration-related language barrier and professional interpreter use in primary healthcare in Switzerland. BMC Health Serv Res
200. Barry MJ, Edgman-Levitan S. Shared decision making – the pinnacle of patient-centered care. N Engl J Med
201. Frankel RM, Stein T. Getting the most out of the clinical encounter: the four habits model. Perm J
202. Ospina NS, Phillips KA, Rodriguez-Gutierrez R, et al. Eliciting the patient's agenda-secondary analysis of recorded clinical encounters. J Gen Intern Med
203. Sokol D. Ask your patient: what is most important to you, and why? BMJ
204. Epstein RM, Hadee T, Carroll J, et al. Could this be something serious? J Gen Intern Med
205. Morse DS, Edwardsen EA, Gordon HS. Missed opportunities for interval empathy in lung cancer communication. Arch Intern Med
206. Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA
207. Jha A, Epstein A. Hospital governance and the quality of care. Health Affairs
208. National Advisory Group on the Safety of Patients in England. An independent report to the department of health. A promise to learn – a commitment to act. Improving the safety of patients in England
[Accessed 13 November 2019].
209. Fisher KA, Smith KM, Gallagher TH, et al. We want to know: eliciting hospitalized patients’ perspectives on breakdowns in care. J Hosp Med
210. Fisher KA, Smith KM, Gallagher TH, et al. We want to know: patient comfort speaking up about breakdowns in care and patient experience. BMJ Qual Saf
211. Bittle MJ, LaMarche S. Engaging the patient as observer to promote hand hygiene compliance in ambulatory care. Jt Comm J Qual Patient Saf
212. Vincent C, Phillips A, Young M. Why do people sue doctors? A study of patients and relatives taking legal action. Lancet
213. Lambert BL, Centomani NM, Smith KM, et al. The ‘Seven Pillars’ response to patient safety incidents: effects on medical liability processes and outcomes. Health Serv Res
214. Rall M, van Gessel E, Staender S. Education, teaching & training in patient safety. Best Pract Res Clin Anaesthesiol
215. Kirkman MA, Sevdalis N, Arora S, et al. The outcomes of recent patient safety education interventions for trainee physicians and medical students: a systematic review. BMJ Open
216. Web of Science Group. Web of science core collection: cited reference search 2019. 2019; [Accessed 7 December 2019].
217. Vincent C. Patient safety. Oxford: BMJ Books; 2010.
218. Pronovost PJ, Colantuoni E. Measurence keep pace with policy. JAMA
219. Panagoti M, Khan K, Keers RN, et al. Prevalence, severity, and nature of preventable patient harm across medical care settings: systematic review and meta-analysis. BMJ
220. Woodward HI, Mytton OT, Lemer C, et al. What have we learned about interventions to reduce medical errors? Annu Rev Publ Health
221. James JT. A new, evidence-based estimate of patient harms associated with hospital care. J Patient Saf
222. Landrigan CP, Parry GJ, Bones CB, et al. Temporal trends in rates of patient harm resulting from medical care. N Engl J Med
223. Kohn LT, Corrigan JM, Donaldson MS. To err is human: building a safer health system. Washington, DC: National Academy Press; 2000.
224. Department of Health. An organisation with a memory – report of an expert group on learning from adverse events in the NHS. 2000; ##DeleteExtraTag##https://improve.bmj.com/improve_post/an-organisation-with-a-memory/
. [Accessed 5 October 2019].
225. 2014; Leotsakos A, Ardolino A, Cheung R, et al. Educating futealthc. 7:381–388.
226. UEMS – European Union of Medical Specialists (UnionEuropéenne des Médecins Spécialistes). Basel declaration – UEMS policy on continuing professional development. 2001; ##DeleteExtraTag##https://www.uems.eu/__data/assets/pdf_file/0019/1477/BASEL_DECLARATION.pdf
. [Accessed 19 Septmber 2019].
227. Council of Europe Committee of Ministers. Recommendation Rec(2006)7 of the Committee of Ministers to member states on management of patient safety and prevention of adverse events in healthcare. 2006; ##DeleteExtraTag##https://search.coe.int/cm/Pages/result_details.aspx?ObjectID=09000016805ae8b5
. [Accessed 7 December 2019].
228. Meltzer D, Walton MM, Shaw T, Barnet S, et al. Economic analysis in patient safety: a neglected necessit. Developing a national patient safety education framework for Astralia. Qual Saf Healthcare
229. Walton MM, Shaw T, Barnet S, et al. Developing a national patient safety education framework for Australia. Qual Saf Healthcare
230. Australian Council for Safety and Quality in Healthcare. National patient safety education framework. 2005; ##DeleteExtraTag##https://www.safetyandquality.gov.au/sites/default/files/migrated/framework0705.pdf
. [Accessed 7 October 2019].
231. Walton M, Woodward H, Van Staalduinen S, et al. The WHO patient safety curriculum guide for medical schools. Qual Saf Healthcare
232. The CanMEDS 2005 Physician Competency Framework; 2005; Frank JR. The CanEDS 2005 Physician Competency Framework. Better standards. Better physicians. Better care. [Online serial].
233. 2008; Frank JR, Brien S. The Safety Competencies Steering Committee, Canadian Patient Safety Institute. The safety competencies: enhancing patient safety across the health professions. ##DeleteExtraTag##https://www.patientsafetyinstitute.ca/en/toolsResources/safetyCompetencies/Pages/default.aspx
. [Accessed 6 October 2019].
234. Harden RM, Crosby JR, Davis MH. AMEE guide no. 14: outcome-based education: Part 1 – An introduction to outcome-based education. Med Teach
235. Teigland CL, BlasiakF RC, Wilson LA, et al. Patient safety and quality improvement education: a cross-sectional study of medical students’ preferences and attitudes. BMC Med Educ
236. Leung GK, Patil NG. Patient safety in the undergraduate curriculum: medical students’ perception. Hong Kong Med J
237. Thain S, Ang SB, Ti LK. Medical students’ preferred style of learning patient safety. BMJ Qual Saf
238. Schweizerische Akademie der Medizinischen Wissenschaften (SAMW). Aus- und Weiterbildung in Patientensicherheit und Fehlerkultur. Projekt «Zukunft Medizin Schweiz» – Phase III. 2007; ##DeleteExtraTag##http://www.samw.ch/de/Publikationen/Positionspapiere.html
. [Accessed 17 November 2014].
239. Working Group under a Mandate of the Joint Commission of the Swiss Medical Schools. Swiss catalogue of learning objectives for undergraduate medical training. 2008; ##DeleteExtraTag##http://sclo.smifk.ch/
. [Accessed 19 September 2019].
240. Staender S, Wacker J, Kolbe M. Gauinger M, Koppenberg J. Ausbildung im Thema Patientensicherheit – Fachkräfte früh für eine Sicherheitskultur sensibilisieren. Patientensicherheitsmanagement
. Berlin/Boston: Walter de Gruyter GmbH; 2015. 370–376.
241. Kiesewetter J, Gutmann J, Drossard S, et al. The learning objective catalogue for patient safety in undergraduate medical education–a position statement of the Committee for Patient Safety and Error Management of the German Association for Medical Education. GMS J Med Educ
242. Goolsarran N, Hamo CE, Lane S, et al. Effectiveness of an interprofessional patient safety team-based learning simulation experience on healthcare professional trainees. BMC Med Educ
243. Hwang J-I, Yoon T-Y, Jin H-J, et al. Patient safety competence for final-year health professional students: perceptions of effectiveness of an interprofessional education course. J Interprof Care
244. Wacker J, Kolbe M. The challenge of learning from perioperative patient harm. Trends Anaesth Crit Care
245. Pattni N, Arzola C, Malavade A, et al. Challenging authority and speaking up in the operating room environment: a narrative synthesis. Br J Anaesth
246. Neily J, Mills PD, Young-Xu Y, et al. Association between implementation of a medical team training program and surgical mortality. JAMA
247. Robertson ER, Morgan L, Bird S, et al. Interventions employed to improve intrahospital handover: a systematic review. BMJ Qual Saf
248. Pucher PH, Johnston MJ, Aggarwal R, et al. Effectiveness of interventions to improve patient handover in surgery: a systematic review. Surgery
249. Weinger MB, Slagle JM, Kuntz AH, et al. A multimodal intervention improves postanesthesia care unit handovers. Anesth Analg
250. Agarwal HS, Saville BR, Slayton JM, et al. Standardized postoperative handover process improves outcomes in the intensive care unit: a model for operational sustainability and improved team performance. Crit Care Med
251. Abookire SA, Gandhi TK, Kachalia A, et al. Creating a fellowship curriculum in patient safety and quality. Am J Med Qual
252. Kow AW, Ang SF, Chong CS, et al. PAtient Safety in Surgical EDucation (PASSED): A Pilot Study Using iPad Game to Teach Patient Safety in Undergraduate Medical Curriculum. Ann Acad Med Singapore
253. Beekman M, Emani VK, Wolford R, et al. Patient safety morning report: innovation in teaching core patient safety principles to third-year medical students. J Med Educ Curric Dev
254. Raty SR, Teal CR, Nelson EA, et al. Near-peers improve patient safety training in the preclinical curriculum. Med Educ Online
255. Ahmed M, Arora S, Baker P, et al. Building capacity and capability for patient safety education: a train-the-trainers programme for senior doctors. BMJ Qual Saf
256. Hammick M, Dornan T, Steinert Y. Conducting a best evidence systematic review. Part 1: From idea to data coding. BEME guide no. 13. Med Teach
257. Patey R, Flin R, Ross S, et al. WHO patient safety curriculum guide for medical schools – evaluation study. Report to WHO patient safety programme
. [Accessed 25 September 2019].
258. Mansour M, Skull A, Parker M. Evaluation of World Health Organization multi-professional patient safety curriculum topics in nursing education: pretest, posttest, none-experimental study. J Prof Nurs
259. Misbah S, Mahboob U. Strengths, weaknesses, opportunities, and threats analysis of integrating the World Health Organization patient safety curriculum into undergraduate medical education in Pakistan: a qualitative case study. J Educ Eval Health Prof
260. Li G, Tao HB, Liao JZ, et al. Patient safety education among chinese medical undergraduates: an empirical study. J Huazhong Univ Sci Technol Med Sci
261. Ginsburg LR, Dhingra-Kumar N, Donaldson LJ. What stage are low-income and middle-income countries (LMICs) at with patient safety curriculum implementation and what are the barriers to implementation? A two-stage cross-sectional study. BMJ Open
262. Moffatt-Bruce SD, Hefner JL, Mekhjian H, et al. What is the return on investment for implementation of a crew resource management program at an academic medical center? Am J Med Qual
263. Nie Y, Li L, Duan Y, et al. Patient safety education for undergraduate medical students: a systematic review. BMC Med Educ
264. Wong BM, Etchells EE, Kuper A, et al. Teaching quality improvement and patient safety to trainees: a systematic review. Acad Med
265. Kiesewetter J, Drossard S, Manser T. Patient safety education in German speaking countries: first successes and blind spots. GMS J Med Educ
266. Sujan MA, Furniss D, Anderson J, et al. Resilient healthcare as the basis for teaching patient safety – a Safety-II critique of the World Health Organisation patient safety curriculum. Saf Sci
267. Wong BM, Baum KD, Headrick LA, et al. Building the bridge to quality: an urgent call to integrate quality improvement and patient safety education with clinical care. Acad Med
268. American Heart Association. Advanced cardiovascular life support (ACLS). 2019; ##DeleteExtraTag##https://cpr.heart.org/en/cpr-courses-and-kits/healthcare-professional/acls
. [Accessed 20 October 2019].
269. Howard SK, Gaba DM, Fish KJ, et al. Anesesthesiologists to handle critical incidents. Aviat Space Environ Med
270. Gaba DM. Human error in anesthetic mishaps. Int Anesthesiol Clin
271. Flin R, Maran N. Basic concepts for crew resource management and nontechnical skills. Best Pract Res Clin Anaesthesiol
272. Flin R, Winter J, Cakil Sarac MR. Human factors in patient safety: review of topics and tools. Better knowledge for safer care
. Geneva: World Health Organization; 2009.
273. Helmreich RL, Merritt AC, Wilhelm JA. The evolution of crew resource management training in commercial aviation. Int J Aviat Psychol
274. Reznek M, Smith-Coggins R, Howard S, et al. Emergency medicine crisis resource management (EMCRM): pilot study of a simulation-based crisis management course for emergency medicine. Acad Emerg Med
275. Weaver SJ, Lyons R, DiazGranados D, et al. The anatomy of healthcare team training and the state of practice: a critical review. Acad Med
276. Lorello GR, Cook DA, Johnson RL, et al. Simulation-based training in anaesthesiology: a systematic review and meta-analysis. Br J Anaesth
277. Flin RH, O’Connor P, Crichton M. Safety at the sharp end: a guide to nontechnical skills. Aldershot: Ashgate; 2008.
278. Flin R, Patey R, Glavin R, et al. Anaesthetists’ nontechnical skills. Br J Anaesth
279. Yule S, Flin R, Paterson-Brown S, et al. Nontechnical skills for surgeons in the operating room: a review of the literature. Surgery
280. Lyk-Jensen HT, Jepsen RM, Spanager L, et al. Assessing nurse anaesthetists’ non-technical skills in the operating room. Acta Anaesthesiol Scand
281. Flin R, Mitchell L, McLeod B. Nontechnical skills of the scrub practitioner: the SPLINTS system. ORNAC J
282. Østergaard D, Dieckmann P, Lippert A. Simulation and CRM. Best Pract Res Clin Anaesthesiol
283. Morey JC, Simon R, Jay GD, et al. Error reduction and performance improvement in the emergency department through formal teamwork training: evaluation results of the MedTeams project. Health Serv Res
284. Higham H, Baxendale B. To err is human: use of simulation to enhance training and patient safety in anaesthesia. Br J Anaesth
285. Naik VN, Brien SE. Simulation: a means to address and improve patient safety. Can J Anesth
286. Fanning RM, Gaba DM. The role of debriefing in simulation-based learning. Simul Healthc
287. Weaver SJ, Dy SM, Rosen MA. Team-training in healthcare: a narrative synthesis of the literature. BMJ Qual Saf
288. Rosen MA, Hunt EA, Pronovost PJ, et al. In situ simulation in continuing education for the healthcare professions: a systematic review. J Cont Educ Health Prof
289. Anderson ER, Black R, Brocklehurst P. Acute obstetric emergency drill in England and Wales: a survey of practice. BJOG
290. Sorensen JL, Ostergaard D, LeBlanc V, et al. Design of simulation-based medical education and advantages and disadvantages of in situ simulation versus off-site simulation. BMC Med Educ
291. Eppich W, Howard V, Vozenilek J, et al. Simulation-based team training in healthcare. Simul Healthc
292. Boet S, Bould MD, Layat Burn C, et al. Twelve tips for a successful interprofessional team-based high-fidelity simulation education session. Med Teach
293. Deutsch ES, Dong Y, Halamek LP, et al. Leveraging healthcare simulation technology for human factors research: closing the gap between lab and bedside. Hum Factors
294. Salas E, Wilson KA, Burke CS, et al. Does crew resource management training work? An update, an extension, and some critical needs. Hum Factors
295. Chung HS, Dieckmann P, Issenberg SB. It is time to consider cultural differences in debriefing. Simul Healthc
296. Finn R, Learmonth M, Reedy P. Some unintended effects of teamwork in healthcare. Soc Sci Med
297. Iedema R. New approaches to researching patient safety. Soc Sci Med
298. Neuhaus C, Lutnæs DE, Bergström J. Medical teamwork and the evolution of safety science: a critical review. Cognit Technol Work
299. Siemsen IMD, Madsen MD, Pedersen LF, et al. Factors that impact on the safety of patient handovers: an interview study. Scand J Public Health
300. British Medical Association. Guidance on clinical handover for clinicians and managers. 2004.
301. World Health Organization. Transitions of care. 2016.
302. Manser T. Minding the gaps: moving handover research forward. Philadelphia, PA: LWW; 2011.
303. Mellin-Olsen J, Staender S. The Helsinki Declaration on patient safety in anaesthesiology: the past, present and future. Curr Opin Anesthesiol
304. Riesenberg LA, Leitzsch J, Little BW. Systematic review of handoff mnemonics literature. Am J Med Qual
305. Haig KM, Sutton S, Whittington J. SBAR: a shared mental model for improving communication between clinicians. Jt Comm J Qual Patient Saf
306. Catchpole KR, De Leval MR, McEwan A, et al. Patient handover from surgery to intensive care: using Formula 1 pit-stop and aviation models to improve safety and quality. Pediatr Anesth
307. Manser T. Teamwork and patient safety in dynamic domains of healthcare: a review of the literature. Acta Anaesthesiol Scand
308. Lawrence RH, Tomolo AM, Garlisi AP, et al. Conceptualizing handover strategies at change of shift in the emergency department: a grounded theory study. BMC Health Serv Res
309. Manser T, Foster S, Gisin S, et al. Assessing the quality of patient handoffs at care transitions. Qual Saf Healthcare
310. Raduma-Tomàs MA, Flin R, Yule S, et al. Doctors’ handovers in hospitals: a literature review. BMJ Qual Saf
311. McFarlane A. The impact of standardised perioperative handover protocols. J Perioper Pract
312. Burian BK, Clebone A, Dismukes K, et al. More than a tick box: medical checklist development, design, and use. Anesth Analg
313. Barbeito A, Agarwala AV, Lorinc A. Handovers in perioperative care. Anesthesiol Clin
314. Cohen MD, Hilligoss B, Amaral ACK-B. A handoff is not a telegram: an understanding of the patient is co-constructed. Crit Care
315. Britton MC, Hodshon B, Chaudhry SI. Implementing a warm handoff between hospital and skilled nursing facility clinicians. J Patient Saf
316. Manser T, Foster S, Flin R, et al. Team communication during patient handover from the operating room: more than facts and figures. Hum Factors
317. Patterson ES, Roth EM, Woods DD, et al. Handoff strategies in settings with high consequences for failure: lessons for healthcare operations. Int J Qual Health Care
318. Braithwaite J, Herkes J, Ludlow K, et al. Association between organisational and workplace cultures, and patient outcomes: systematic review. BMJ Open
319. Reay G, Norris JM, Nowell L, et al. Transition in care from EMS providers to emergency department nurses: a systematic review. Prehosp Emerg Care
320. Jensen S, Lippert A, Østergaard D. Handover of patients: a topical review of ambulance crew to emergency department handover. Acta Anaesthesiol Scand
321. Sujan MA, Chessum P, Rudd M, et al. Managing competing organizational priorities in clinical handover across organizational boundaries. J Health Serv Res Policy
322. Møller TP, Münter KH, Østergaard D, et al. Exploring challenges and solutions in the preparation of surgical patients. Dan Med J
323. Nagpal K, Vats A, Ahmed K, et al. An evaluation of information transfer through the continuum of surgical care: a feasibility study. Ann Surg
324. Nagpal K, Arora S, Vats A, et al. Failures in communication and information transfer across the surgical care pathway: interview study. BMJ Qual Saf
325. Münter KH, Møller TP, Østergaard D, et al. Implementation of an electronic checklist to improve patient handover from ward to operating room. J Patient Saf
2017; [Epub ahead of print].
326. Cooper JB, Long CD, Newbower RS, et al. Critical incidents associated with intraoperative exchanges of anesthesia personnel. Anesthesiology
327. Jones PM, Cherry RA, Allen BN, et al. Association between handover of anesthesia care and adverse postoperative outcomes among patients undergoing major surgery. JAMA
328. Siddiqui N, Arzola C, Iqbal M, et al. Deficits in information transfer between anaesthesiologist and postanaesthesia care unit staff: an analysis of patient handover. Eur J Anaesthesiol
329. Boat AC, Spaeth JP. Handoff checklists improve the reliability of patient handoffs in the operating room and postanesthesia care unit. Pediatr Anesth
330. Nagpal K, Abboudi M, Manchanda C, et al. Improving postoperative handover: a prospective observational study. Am J Surg
331. Østergaard D, Madsen MD, Petersen LF, et al. In-hospital handovers: a context-specific design process. Researching quality in care transitions
2017; Berlin, Germany: Springer, 203–221.
332. Wibrandt I, Lippert A. Improving patient safety in handover from intensive care unit to general ward: a systematic review. J Patient Saf
2017; [Epub ahead of print].
333. Larsen T, Beier-Holgersen R, Dieckmann P, et al. Conducting the emergency team: a novel way to train the team-leader for emergencies. Heliyon
334. Edmondson AC, Bohmer RM, Pisano GP. Disrupted routines: team learning and new technology implementation in hospitals. Admin Sci Q
335. Muralidharan M, Clapp JT, Pulos BP, et al. How does training in anesthesia residency shape residents’ approaches to patient care handoffs? A single-center qualitative interview study. BMC Med Educ
336. Accreditation Council for Graduate Medical Education. Program requirements for graduate medical education in anaesthesiology. 2004; https://www.acgme.org/Specialties/Program-Requirements-and-FAQs-and-Applications/pfcatid/6/Anesthesiology
. [Accessed 7 December 2019].
337. Lane-Fall MB, Brooks AK, Wilkins SA, et al. Addressing the mandate for hand-off EducationA focused review and recommendations for anesthesia resident curriculum development and evaluation. Anesthesiology
338. Aylward M, Nixon J, Gladding S. An entrustable professional activity (EPA) for handoffs as a model for EPA assessment development. Acad Med
339. Starmer AJ, O’Toole JK, Rosenbluth G, et al. Development, implementation, and dissemination of the I-PASS handoff curriculum: a multisite educational intervention to improve patient handoffs. Acad Med
340. Ebben RH, van Grunsven PM, Moors ML, et al. A tailored e-learning program to improve handover in the chain of emergency care: a pretest posttest study. Scand J Trauma Resusc Emerg Med
341. Cooper JB, Singer SJ, Hayes J, et al. Design and evaluation of simulation scenarios for a program introducing patient safety, teamwork, safety leadership, and simulation to healthcare leaders and managers. Simul Healthc
342. Manser T. Fragmentation of patient safety research: a critical reflection of current human factors approaches to patient handover. J Public Health Research
343. Sujan M, Spurgeon P, Inada-Kim M, et al. Clinical handover within the emergency care pathway and the potential risks of clinical handover failure (ECHO): primary research. Southampton (UK): NIHR Journals Library; 2014.
344. Runciman WB, Sellen A, Webb RK, et al. The Australian Incident Monitoring Study. Errors, incidents and accidents in anaesthetic practice. Anaesth Intensive Care
345. Staender S, Davies J, Helmreich B, et al. The anaesthesia critical incident reporting system: an experience based database. Int J Med Inform
346. Reed S, Arnal D, Frank O, et al. National critical incident reporting systems relevant to anaesthesia: a European survey. Br J Anaesth
347. Weick KE, Sutcliffe KM. Managing the unexpected: assuring high performance in an age of complexity. San Francisco: Jossey-Bass; 2001.
348. Panagioti Maria KK, Keers R, Abuzour A, et al. Preventable patient harm across healthcare services: a systematic review and meta-analysis. Manchester: General Medical Council; 2017.
349. Heinrich HW. Industrial accident prevention. New York: McGraw-Hill; 1931.
350. Reason J. Human error: models and management. BMJ
351. Woods DD. Hollnagel E, Woods DD, Leveson N. Essential characteristics of resilience. Resilience engineering
. Hampshire, UK: Ashgate Publishing Limited; 2006. 21–35.
352. Johnson A, Lane P. Resilience work-as-done in everyday clinical work. Resilient Healthc
353. Hollnagel E. Hollnagel E, Braithwaite J, Wears RL. Making healthcare resilient: from Sa