The Mobile Health Readiness of People Receiving In-Center Hemodialysis and Home Dialysis : Clinical Journal of the American Society of Nephrology

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Original Articles: Maintenance Dialysis

The Mobile Health Readiness of People Receiving In-Center Hemodialysis and Home Dialysis

Hussein, Wael F.1,2; Bennett, Paul N.3; Pace, Sloane1; Chen, Shijie1; Legg, Veronica1; Atwal, Jugjeet1; Sun, Sumi1; Schiller, Brigitte1,2

Author Information
CJASN 16(1):p 98-106, January 2021. | DOI: 10.2215/CJN.11690720



Technology is constantly advancing, affecting all aspects of health care. The US Office of Disease Prevention and Health Promotion’s Healthy People 2020 Midcourse Review report highlighted the United States’ goal to “use health communication strategies and health information technology to improve population health outcomes and health care quality, and to achieve health equity” (1). Progress toward this goal has seen people with health care needs use mobile devices to access their medical information, track and receive reminders of their appointments and medications, and participate in virtual visits with their providers (2).

Mobile health, also known as mHealth, has been defined by the World Health Organization as medical and public health practice through the use of mobile devices, such as mobile phones, patient monitoring devices, personal digital assistants, and other wireless devices (3). In interventional studies, mobile health has demonstrated improvement in patient-reported outcome measures (4), reduced use of health resources (5), and cost savings to health care services (6). In dialysis care, mobile health has been used to assist diet monitoring (789–10), treatment and symptom monitoring (11), and lifestyle management (1213–14). These uses are promising; however, what is not clear is how ready people on dialysis are to use mobile health for their everyday health care.

Mobile health readiness is a crucial prerequisite to the successful implementation of mobile health programs. Mobile health technological readiness has been most widely recognized through the Technology Acceptance Model of attitudes, usefulness, and ease of use (15). Khatun et al. (16) adapted these elements to the three domains of technological readiness, resource readiness, and motivational readiness. With this background, we adapted the work of Khatun et al. (16) to mobile health in the dialysis context, formulating three domains of mobile health readiness: (1) technological readiness, referring to availability of the infrastructure that would enable use of mobile health; (2) proficiency in using the technology; and (3) motivational readiness, referring to trust in the technology and the willingness to use mobile health.

Little is known about the status and correlates of technological readiness, proficiency, and motivational readiness in the US dialysis population. Studies in the general population have identified the willingness of people to use mobile health in the United States and across the world (171819–20). A US non-nephrology study exploring mobile health readiness in older individuals receiving health care reported high levels of access to mobile health devices and the internet, with 60% of respondents using mobile devices and the internet for health information (21). In those with chronic health conditions, device ownership is high (22,23) and attitudes are positive (24), with a willingness to replace face-to-face physician visits with mobile health (25).

Two small US peritoneal dialysis surveys found that the majority of people on peritoneal dialysis reported owning a mobile phone (83%–94%), had internet access (90%), and were willing to use telehealth (73%–83%) (26,27). Similarly, in a small qualitative hemodialysis study of younger patients, the majority owned smartphones and were interested in using mobile health (14). An Australian survey of people with CKD reported that increased mobile health readiness was positively associated with education and negatively associated with age and identifying as indigenous (28). Similarly, in kidney transplant recipients, mobile health willingness is high and is lower with older age (29,30).

A review of mobile health readiness literature reveals that US studies in the dialysis population have generally been small or did not include participants receiving in-center dialysis. Therefore, in this study, we examined the status and correlates of mobile health readiness among individuals receiving in-center dialysis and home dialysis.

Materials and Methods

Data Source and Study Population

We administered a cross-sectional survey in November and December 2019 to patients on dialysis from 21 in-center hemodialysis centers and 14 home dialysis centers in California, Texas, and Tennessee managed by one medium-sized nonprofit dialysis provider. Participants were English- and Spanish-speaking patients aged 18 years and older. Patients were excluded if they were cognitively impaired or suffering an active psychologic condition, asleep, or not on shift, or if the dialysis staff indicated to the surveyors to not approach them. For in-center hemodialysis facilities, surveyors targeted defined time periods that enabled access to all dialysis schedules.

Survey Development and Administration

We assessed mobile health technological readiness by adapting the previously developed survey of Bonner et al. (28) guided by the mobile health readiness conceptual model by Khatun et al. (16). Questions were developed to assess mobile health technological readiness, proficiency, and mobile health motivational readiness. The questionnaire was reviewed by ten dialysis professionals to assess suitability for purpose and appropriateness for target audience. The instrument was then pilot tested with a sample of ten patients to assess suitability before administration during the study. Minor revisions were made following expert and user recommendations. Translation and translation verification of the questionnaire from English to Spanish were provided by a certified native-speaking translator from an external professional translation organization. The final 30-item questionnaire is presented as Supplemental Material.

For surveys of patients on in-center hemodialysis, seven surveyors were trained on introducing the study, obtaining verbal consent, and administering the surveys. Reasons for nonparticipation were recorded. For patients on home dialysis, center clinical staff invited patients to complete the survey during the time that patients visited the center for regular monthly care. Waiver of signed consent was approved on the condition that limited personal and identifiable information was being collected. The study was approved by Aspire Independent Review Board and registered with identifier NCT04177277.

Study Variables and Definitions

We collected patient characteristics (age group; sex identity; whether Hispanic, Latinx, or not; whether Black or not; primary language; insurance; highest education level; employment status and dialysis modality [in-center hemodialysis, home hemodialysis, or peritoneal dialysis]) to enable description of study participants and identification of factors associated with readiness for mobile health use. Primary language spoken was subsequently converted to English, Spanish, or other. Dialysis modality was converted to in-center hemodialysis or home dialysis (home hemodialysis and peritoneal dialysis). A minority of respondents indicating “currently student” are included in “currently employed” for a single variable “currently employed or student.”

We assessed mobile health readiness in three domains: (1) technological readiness, (2) proficiency in using the technology, and (3) motivational readiness. To assess technological readiness, the availability of internet and devices and the use of internet were evaluated. For those using the internet, we evaluated the frequency and whether assistance was required. For those not using the internet, we explored their reasons. Availability of devices necessary to access mobile health was evaluated by asking whether the participant owned or had access to a device. A binary (yes/no) “technological readiness” variable was constructed to indicate if the participant had a capable device and access to the internet.

We assessed various elements of internet or device users that we converted to three levels of proficiency: basic use (phone calls and text messages only), intermediate use (video calls, email, photos, videos, online media, social media, internet articles/news, alarms, reminders, maps, directions, or calendar), and advanced use (internet shopping, personal health information, planning and tracking, booking travel or entertainment, banking, or online payments). Each participant was assigned to the highest level of activity he or she reported performing. For those not able to use mobile health, we recorded the reasons of inability (literacy, eyesight, dexterity, or other). After data review, patients were grouped into two categories: the nonproficient group comprised basic users and nonusers, and the proficient group comprised intermediate and advanced users. We used this binary grouping of proficiency to study the associations with different factors using logistic regression.

We assessed motivational readiness by recording whether participants were currently performing different types of mobile health activities or if they had interest in undertaking these activities. For each activity, a binary “motivational readiness” variable was constructed to indicate whether a participant was currently using or interested in using any of the listed mobile health–related activities.

Statistical Analyses

We reported the distribution of baseline characteristics for the whole group, for patients on in-center dialysis, and for patients on home dialysis. Baseline characteristics of all patients in participating centers are provided as Supplemental Table 1. We reported descriptive statistics for variables in the technological readiness, proficiency, and motivation domains. We investigated the effect of demographic and social factors on proficiency using unadjusted and adjusted logistic regression. Independent variables for the regression analysis were identified a priori: state (California versus non-California), age groups, sex (woman versus man), ethnicity (Hispanic or Latinx versus not), race (Black versus not), educational level, employment (employed or student versus not), modality (home dialysis versus in-center dialysis), and insurance (commercial insurance versus not). We reported the odd ratios and 95% confidence intervals for each variable. We only performed complete patient analysis. The number of missing items was provided for each analysis. For sensitivity analysis, we fitted these regression models separately on cohorts for patients on in-center hemodialysis and for patients on home dialysis. Results were materially similar (not shown). Logistic regression models were fitted for the motivational readiness domain, and results are supplied in Supplemental Material. For all analyses, a P value of 0.05 was considered significant. All statistical analyses were conducted using SAS version 9.4 (SAS Institute, Cary, NC).


Study Population

Surveys were completed by 949 patients, consisting of 632 on in-center hemodialysis and 317 on home dialysis. For in-center hemodialysis, 1611 individuals were identified as candidates for the survey. Of those, 679 were approached to participate, and 632 (93%) completed the survey. The majority of patients not approached were asleep or were not present at the center during the time of the survey. Forty-seven individuals declined the invitation to participate (Figure 1).

Figure 1.:
Participant flow chart: Number of patients in participating centers, individuals approached for participation, and individuals who participated in the survey. *Home dialysis incompletions were not recorded (home dialysis includes peritoneal dialysis and home hemodialysis); #non-California = Texas and Tennessee.

The most prevalent age group was between 45 and 60 years of age, and 37% of respondents were women. The majority of patients spoke English (80%), and most were publicly insured patients (70%). The majority of patients had some college education (57%), with a large proportion not employed (82%). Compared with the in-center hemodialysis respondents, home dialysis participants had higher proportions of younger patients, employment, and higher education and a lower proportion of Hispanic patients (Table 1).

Table 1. - Characteristics of patients on dialysis survey participants
Characteristic Overall (%) In-Center Hemodialysis (%) Home Dialysis (%)
No. of participants (row %) 949 (100) 632 (67) 317 (33)
California 770 (81) 510 (81) 260 (82)
Age group, yr
 Under 45 146 (15) 80 (13) 66 (21)
 45–60 305 (32) 191 (30) 114 (36)
 61–70 241 (26) 180 (29) 61 (19)
 Over 70 254 (27) 181 (29) 73 (23)
Women 348 (37) 230 (36) 118 (37)
Hispanic or Latinx = yes (“no” group not shown) 302 (32) 216 (34) 86 (27)
Black = yes (“no” group not shown) 181 (19) 119 (19) 62 (20)
Primary spoken language a
 English 758 (80) 515 (82) 243 (77)
 Spanish 150 (16) 110 (17) 40 (13)
 Other 77 (8) 39 (6) 38 (12)
Insurance coverage b
 Medicare 661 (70) 445 (70) 216 (68)
 Medicaid 177 (19) 129 (20) 48 (15)
 Commercial 288 (30) 209 (33) 79 (25)
 Less than high school diploma 140 (15) 109 (17) 31 (10)
 High school diploma 261 (28) 185 (29) 76 (24)
 Some college or more 541 (57) 337 (53) 204 (64)
Currently employed or student = yes (“no” group not shown) 171 (18) 72 (11) 99 (31)
aPercentages do not add up to 100% as some patients reported more than one primary spoken language.
bPercentages do not add up to 100% as some patients have more than one type of coverage. n (column percentage) is shown except for number of participants, where percentage is row percentage. Number of missing values: age group, three; sex, 31; ethnicity, nine; race, 27; and educational level, seven.

Domain 1: Mobile Health Technological Readiness

A high proportion of respondents reported using the internet (72%). Among them, the majority reported using it daily (74%), and 89% of users reported not requiring assistance. Among the small group of nonusers, the most common cause for not using the internet was lack of interest (44%), followed by not knowing how (38%). Respondents from the home dialysis cohort had a higher proportion of internet users compared with in-center dialysis and used it more frequently. The majority of participants reported having a smartphone (81%), with 52% and 51% reporting availability of a laptop computer and a tablet device, respectively. Ten percent of participants had access to a wearable device, such as a watch. More patients on in-center dialysis than patients on home dialysis reported no access to an internet-capable device (10% versus 4%). Seventy percent of patients reported mobile health technological readiness (access to the internet and a capable device). Significantly more of the home dialysis respondents were technologically mobile health ready (78% versus 67%, P<0.001) compared with the in-center group (Table 2).

Table 2. - Mobile health technological readiness (in-center hemodialysis and home dialysis)
Characteristic Overall In-Center Hemodialysis Home Dialysis
Internet use (yes) a 686 (72%) 426 (68%) 260 (83%)
Frequency of internet use b
 Daily 505 (74%) 298 (70%) 207 (80%)
 More than once weekly 112 (16%) 84 (20%) 28 (11%)
 Less often 62 (9%) 44 (10%) 18 (7%)
Requires assistance to use the internet (yes) 73 (11%) 50 (12%) 23 (9%)
Reason for not using the internet, c n 263 206 57
 Don’t know how 100 (38%) 83 (40%) 17 (30%)
 Don’t want to 116 (44%) 91 (44%) 25 (44%)
 No internet-capable device 28 (11%) 21 (10%) 7 (12%)
 No internet access 26 (10%) 19 (9%) 7 (12%)
 Other 14 (5%) 13 (6%) 1 (2%)
Device availability a
 Smartphone 764 (81%) 513 (81%) 251 (79%)
 Tablet 481 (51%) 320 (51%) 161 (51%)
 Laptop 489 (52%) 321 (51%) 168 (53%)
 Desktop 357 (38%) 227 (36%) 130 (41%)
 Wearable 94 (10%) 61 (10%) 33 (10%)
 None 78 (8%) 65 (10%) 13 (4%)
Technological readiness 667 (70%) 421 (67%) 246 (78%)
aPercentages in this section are from all respondents.
bPercentages in this section are from those who reported using the internet.
cPercentages in this section are from those who reported not using the internet. N (column percentage) is shown except for internet use (yes), where percentage is row percentage. Number of missing values: internet use, three; frequency of use, ten; need for assistance, ten; and other variables, zero.

Domain 2: Mobile Health Proficiency

Of the patients who used mobile devices, 98% were able to both read and type on their devices. The reported reasons for not being able to read or type included poor eyesight (n=11), literacy (n=1), and dexterity (n=1); 57% of respondents reported advanced mobile health proficiency, with 13% reporting intermediate proficiency and 30% having basic or no proficiency. Home dialysis respondents reported a higher proportion of proficient users (those with intermediate or advanced proficiency as opposed to basic or none) compared with those in the in-center hemodialysis group (77% versus 66%) (Table 3).

Table 3. - Mobile health proficiency (in-center hemodialysis and home dialysis)
Characteristic Overall (%) In-Center Hemodialysis (%) Home Dialysis (%)
Level of proficiency
 None or basic 289 (30) 216 (34) 73 (23)
 Intermediate or advanced 660 (70) 416 (66) 244 (77)

Domain 3: Mobile Health Motivation

From the total survey respondents, 548 (60%) expressed an interest in using mobile health to learn or engage with their health care. A greater percentage of patients on home dialysis than patients on in-center dialysis expressed this interest (67% versus 56%). Participants reported the most common reasons for mobile health–related activities were health care personnel communication (56%), appointment reminders (56%), laboratory result access (55%), scheduling appointments (53%), statistics and information on kidney disease and dialysis (50%), billing purposes (46%), and medication tracking (45%) (Figure 2). A number of respondents had concerns with privacy and security (18%), cost (6%), and effectiveness (3%).

Figure 2.:
Participants indicated they used or intended to use mobile health for a variety of tasks related to health management .

Factors Associated with Level of Proficiency

Figures 3 and 4 show the results of unadjusted and adjusted analyses of correlates of proficiency, respectively (intermediate or advanced level versus none or basic). In unadjusted analysis, age under 45 years, being employed or a student, and being on home dialysis were associated with proficiency, whereas the older age group, women, and being Hispanic or Latinx were associated with low proficiency. In the adjusted model, age group, Hispanic or Latinx, educational level, and employed or student continued to show significant correlation. Sex and dialysis modality were no longer significantly associated with proficiency in the adjusted model. Geographic location (California versus non-California), Black race, and insurance (commercial insurance versus not) were not significantly correlated with proficiency in either analysis.

Figure 3.:
Unadjusted associations are shown between participant characteristics and mobile health proficiency . n=949 except for age group (three missing), sex (31 missing), ethnicity (nine missing), race (27 missing), and educational level (seven missing). 95% CI, 95% confidence interval; Ref, reference.
Figure 4.:
Multivariable associations are shown between participant characteristics and mobile health proficiency . Complete patient analysis, n=891. 95% CI, 95% confidence interval; Ref, reference.


To our knowledge, this is the largest study assessing the technological readiness of patients on in-center dialysis and patients on home dialysis in the United States. Among this cohort of 949 adults receiving dialysis, the vast majority reported mobile health readiness, proficiency, and motivation. The majority reported the ability to use mobile devices and to access the internet independently and were currently using or interested in using mobile health–related activities. These findings are consistent with smaller US (14,26) and Australian surveys that found high ownership of mobile phones with mobile health readiness potential (28). The mobile health readiness reflects the recent boom in US mobile phone ownership and internet usage (31), the increased independent use in older adults (32), the increased use in health care (2), and an increase in use in the US kidney disease population over the past 15 years (33,34).

Importantly, our findings suggest that even though the majority of patients on dialysis are mobile health ready, a one-size-fits-all approach to mobile health is unlikely to be successful. Our findings that mobile health readiness is independently associated with younger age, higher education, employment, and ethnicity support previous findings in nondialysis contexts (16,21,35,36). In people with kidney disease, Bonner et al. (28) found that greater mobile health readiness was associated with younger age, higher education, and decreased indigeneity. Targeting mobile health interventions in accordance with the characteristic demographics of the dialysis population is likely to be most effective.

The majority of dialysis mobile health readiness research has focused on people receiving home dialysis. We found higher mobile health readiness and proficiency in our patients on home dialysis compared with patients on in-center dialysis. This important finding can stimulate the use of mobile health in home dialysis given that the vast majority of home dialysis nurses believe that its use would improve care, decrease travel time, and enhance patient-centered care in patients on home dialysis (37).

The use of mobile health for patients on in-center hemodialysis has received less attention than home dialysis, even though technology is highly pervasive in in-center hemodialysis (38). The capacity to improve treatment adherence; address patient-reported symptoms in real time; and encourage the use of nutrition, activity, and mental health apps could assist in empowering patients to reverse the predominantly one-way care delivery system and place the patient on dialysis at the center of his or her own health care.

Although the majority of in-center patients are mobile health ready and proficient, clinicians need to be mindful to assess rather than assume mobile health readiness and take an individual approach in providing mobile health applications and tools (21). This is particularly important given the low quality and low sustainability of some mobile health applications (3940–41) and the varied mobile health readiness of older and less educated patients (23,28,29). Furthermore, the knowledge that most users stop mobile health application usage soon after initial use (4243–44) suggests a need for additional health care professional education and support to help ensure that mobile health communications can lead to significant improvements in patient experience with home dialysis care (11).

This study has important limitations and strengths. The main limitation is that this is a cross-sectional design, and we cannot propose causal relationship between patient variables and mobile health readiness or proficiency. Convenience sampling, particularly with the large proportion of patients who were asleep or were not available in the center at the time of surveying, is a source of bias. Because we did not have a tracking system to indicate respondents from nonrespondents, we could not compare characteristics of those not included in the study. We, however, provide a table with the baseline characteristics of all patients at participating centers at the time of the study (Supplemental Tables 1 and 2). To increase the response rate, we did not include a question about financial status. Further, we did not have access to the data on the participants’ community type (e.g., suburban, urban, or rural). The survey was developed by the researchers, and no instrument psychometric validation process has been undertaken. For home dialysis, we were not able to record invitations to participate or response rate. Our study, however, has multiple strengths. This is the largest survey of its kind exploring mobile health readiness in a contemporary cohort of patients on dialysis across three states in the United States. We examined readiness in terms of infrastructure availability, skill, and interest to engage the tools for health care use. An additional strength is the breadth of patients surveyed, including patients on in-center hemodialysis, patients on home dialysis, and English and Spanish language patients.

In conclusion, the majority of patients on dialysis surveyed across three states in the United States were mobile health ready. Participants who were younger, were non-Hispanic, were employed, or had more education were more likely to be proficient.


J. Atwal, P.N. Bennett, S. Chen, W.F. Hussein, V. Legg, and S. Sun are employees of Satellite Healthcare. B. Schiller is an employee of Satellite Healthcare and also reports consultancy agreements with Akebia and speakers bureau with AstraZeneca. The remaining author has nothing to disclose.



Published online ahead of print. Publication date available at

See related Patient Voice, “Patients with Kidney Disease: Ready to Use Smartphones for Health Care Delivery?” and editorial “Mobile Health in Dialysis: The Best Engagement Medium Is the One that's with Patients,” on pages and , respectively.


We thank Ashley Jiang, Catherine Gray, Sara Oliver, Anna Carrasco, Rebekah McAulay, Dr. Kerstin Leuther, Ian Farwell, Emily Watson, Rory Pace, and Keith Lester for their technical assistance, advice, manuscript preparation, including editorial or clerical assistance from individual persons (e.g., individuals who helped type or proofread the manuscript), and critical review of the manuscript.

J. Atwal, W.F. Hussein, V. Legg, and S. Sun provided the research idea and study design; J. Atwal, V. Legg, and S. Pace provided data acquisition; P.N. Bennett, S. Chen, W.F. Hussein, and S. Sun provided data analysis/interpretation; S. Chen, W.F. Hussein, and S. Sun provided statistical analysis; P.N. Bennett, W.F. Hussein, and B. Schiller provided supervision and mentorship; and all authors provided final manuscript approval.

Supplemental Material

This article contains the following supplemental material online at

Supplemental Material. Mobile health technological readiness survey.

Supplemental Table 1. Baseline characteristics of participants and the total population in participating centers.

Supplemental Table 2. Logistic regression for motivation to use mobile health among study participants.


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end stage kidney disease; hemodialysis; mHealth; mobile health; telehealth; telemedicine

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