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Perspectives of 30 English Patients on Call Light Technology, Eloquence Revisited

Montie, Mary PhD; Shuman, Clayton MSN, RN; Galinato, Jose BSN, MS, RN; Patak, Lance MD, MBA; Titler, Marita PhD, RN, FAAN

CIN: Computers, Informatics, Nursing: January 2018 - Volume 36 - Issue 1 - p 27–34
doi: 10.1097/CIN.0000000000000345

Call light technology is important because it serves as a direct link for patients to get their healthcare needs fulfilled by their healthcare providers. As primary users of call light technology, patient perspectives are important and warranted. Despite this fact, there is a lack of published literature regarding patient perspectives and call light technology. The present study examined a technologically advanced call light system (Eloquence) by incorporating 30 patient participants' perspectives regarding its usefulness, effectiveness, and appropriateness gathered from individual interviews. Using qualitative descriptive research methods, five major themes and multiple minor themes emerged from the data.

Author Affiliations: School of Nursing, University of Michigan (Dr Montie, Mr Shuman, Mr Galinato, and Dr Titler), Ann Arbor; and Seattle Children's Hospital (Dr Patak), WA.

Dr Patak is a cofounder of the company that received National Institutes of Health funding support for this study. Dr Patak is also an equity stakeholder in the company (>40%). His role in the study was as a consultant to the research team. In order to avoid bias, he did not perform any data collection, nor did he perform any data analysis. He did, however, make a significant contribution to the manuscript in consideration.

This research was supported by Small Business Technology Transfer Program of the National Institutes of Health (NIH) (R42MD006149). The content is solely the responsibility of the authors and does not necessarily represent the official views of the NIH.

The authors have disclosed that they have no significant relationship with, or financial interest in, any commercial companies pertaining to this article.

Corresponding author: Mary L. Montie, PhD, 400 N Ingalls, Suite 4348, Ann Arbor, MI 48109-5482 (

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