FEATURESA Portal Adoption Program to Enhance Patient Satisfaction in Primary CareCrockett, Shelli DNP, FNP-BC; Carter-Templeton, Heather PhD, RN-BC Author Information Author Affiliations: The University of Alabama Capstone College of Nursing, Tuscaloosa, AL. The authors have disclosed that they have no significant relationships with, or financial interest in, any commercial companies pertaining to this article. Corresponding author: Shelli Crockett, DNP, FNP-BC, 23654 Hopewell Manor Terrace, Ashburn, VA 20148 ([email protected]). CIN: Computers, Informatics, Nursing: August 2020 - Volume 38 - Issue 8 - p 402-407 doi: 10.1097/CIN.0000000000000605 Buy Metrics Abstract Patient engagement technologies have become a focal point for defining quality in government and medical practice arenas. Patient portals are recognized as a promising mechanism to foster patient engagement and, as such, have become embedded in major healthcare reform initiatives. Despite sweeping implementation endeavors, portal adoption rates among patients remain low and create a significant gap in quality-based reimbursement. The purpose of this research was to evaluate a 12-week portal adoption program in the primary care setting featuring customized tablets with a patient-centric design for targeted point-of-contact portal registration. This project focused on three objectives: (1) achieve a 75% metric for portal adoption to align with highest tier adopters; (2) evaluate patient satisfaction for measuring perceived ease-of-use and usefulness of system; and (3) assess cost-effectiveness in determining sustainability and potential to replicate the initiative throughout other primary care settings. An outcome evaluation of the program revealed a 90% portal utilization rate, 94% new patient portal adoption rate, and 79% existing patient portal adoption rate during the data collection period. A χ2 analysis revealed a statistically significant difference in patient satisfaction scoring relative to efficiency, quality of care, and safety of information based on sex and insurance carrier demographics. Copyright © 2020 Wolters Kluwer Health, Inc. All rights reserved.