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Assessing Impressions of Community Health Worker Use of Tablet-Based Medication Documentation Software

Tiase, Victoria L. MSN, RN-BC; Peretz, Patricia MPH; Biernacki, Anne Marie MS; Meisner, Patricia S. MS, MBA; Cartwright, Crystal NP; Cruz, Carmen; Kuperman, Gilad J. MD, PhD

CIN: Computers, Informatics, Nursing: September 2017 - Volume 35 - Issue 9 - p 447–451
doi: 10.1097/CIN.0000000000000349

Community health workers, an important and emerging role in the evolution of the care delivery system, are uniquely positioned to play a vital role in information gathering and exchange. NewYork-Presbyterian Hospital carried out a feasibility study to assess community health worker use and impressions of a medication documentation application that runs on a tablet. The nine community health workers successfully collected data on 16 patients in the home setting. On average, 10 medications were collected per patient, and the average time to collect the medication data was 1 hour. Key findings from the focus groups included the need for additional training and the desire to use the device to streamline other documentation activities. In general, the software was judged to be suitable for the proposed task and represents a starting point for further use of tools that leverage the community health worker in a team-based workflow.

Author Affiliations: Department of Information Services (Ms Tiase, Dr Kuperman) and Ambulatory Care Network (Mss Peretz, Cartwright, and Cruz), NewYork-Presbyterian Hospital; ActualMeds (Mss Biernacki and Meisner); and Department of Biomedical Informatics, Columbia University (Dr Kuperman), New York, NY.

The authors have disclosed that they have no significant relationships with, or financial interest in, any commercial companies pertaining to this article.

Corresponding author: Victoria L. Tiase, MSN, RN-BC, 182 E 95th St #7C, New York, NY 10128 (

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