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Change Management and Clinical Engagement: Critical Elements for a Successful Clinical Information System Implementation


CIN: Computers, Informatics, Nursing: June 2014 - Volume 32 - Issue 6 - p 267–273
doi: 10.1097/CIN.0000000000000055
Continuing Education

Moving a large healthcare organization from an old, nonstandardized clinical information system to a new user-friendly, standards-based system was much more than an upgrade to technology. This project to standardize terminology, optimize key processes, and implement a new clinical information system was a large change initiative over 4 years that affected clinicians across the organization. Effective change management and engagement of clinical stakeholders were critical to the success of the initiative. The focus of this article was to outline the strategies and methodologies used and the lessons learned.

Author Affiliation: Interior Health, Kelowna, BC, Canada.

The authors have disclosed that they have no significant relationship with, or financial interest in, any commercial companies pertaining to this article.

Corresponding author: Maureen Detwiller, RPN, MA, 1815 Kirschner Rd, Kelowna, BC, Canada V1Y 4N7 (

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins.