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Customization of Electronic Medical Record Templates to Improve End-User Satisfaction


CIN: Computers, Informatics, Nursing: March 2013 - Volume 31 - Issue 3 - p 115–121
doi: 10.1097/NXN.0b013e3182771814
Continuing Education

Since 2004, increasing importance has been placed on the adoption of electronic medical records by healthcare providers for documentation of patient care. Recent federal regulations have shifted the focus from adoption alone to meaningful use of an electronic medical record system. As proposed by the Technology Acceptance Model, the behavioral intention to use technology is determined by the person’s attitude toward usage. The purpose of this quality improvement project was to devise and implement customized templates into an existent electronic medical record system in a single clinic and measure the satisfaction of the clinic providers with the system before and after implementation. Provider satisfaction with the electronic medical record system was evaluated prior to and following template implementation using the current version 7.0 of the Questionnaire for User Interaction Satisfaction tool. Provider comments and improvement in the Questionnaire for User Interaction Satisfaction levels of rankings following template implementation indicated a positive perspective by the providers in regard to the templates and customization of the system.

Author Affiliations: School of Nursing, Troy University (Dr Gardner), Alabama; School of Nursing, The University of Alabama at Birmingham (Dr Pearce).

The authors have disclosed that they have no significant relationship with, or financial interest in, any commercial companies pertaining to this article.

Corresponding author: Carrie Lee Gardner, DNP, FNP-BC, Troy University School of Nursing, 400 Pell Ave, Office #176, Troy, AL 36082 (

© 2013 Lippincott Williams & Wilkins, Inc.