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Exploring Nursing E-Learning Systems Success Based on Information System Success Model


CIN: Computers, Informatics, Nursing: December 2011 - Volume 29 - Issue 12 - p 741–747
doi: 10.1097/NCN.0b013e31821a1651
Feature Article

E-learning is thought of as an innovative approach to enhance nurses’ care service knowledge. Extensive research has provided rich information toward system development, courses design, and nurses’ satisfaction with an e-learning system. However, a comprehensive view in understanding nursing e-learning system success is an important but less focused-on topic. The purpose of this research was to explore net benefits of nursing e-learning systems based on the updated DeLone and McLean’s Information System Success Model. The study used a self-administered questionnaire to collected 208 valid nurses’ responses from 21 of Taiwan’s medium- and large-scale hospitals that have implemented nursing e-learning systems. The result confirms that the model is sufficient to explore the nurses’ use of e-learning systems in terms of intention to use, user satisfaction, and net benefits. However, while the three exogenous quality factors (system quality, information quality, and service quality) were all found to be critical factors affecting user satisfaction, only information quality showed a direct effect onthe intention to use. This study provides useful insights for evaluating nursing e-learning system qualities as well as an understanding of nurses’ intentions and satisfaction related to performance benefits.

Author Affiliations: Institute of Information Management, National Chung-Cheng University (Ms Chang); Department of Information Management, Chia-Nan University of Pharmacy and Science (Dr Liu); Institute of Information Management, National Chiao-Tung University (Dr Hwang), Taiwan, ROC.

The authors have disclosed that they have no significant relationships with, or financial interest in, any commercial companies pertaining to this article.

Corresponding author: Chung-Feng Liu, PhD, Department of Information Management, Chia-Nan University of Pharmacy and Science, No. 60, Erh-Jen Rd, Sec.1, Jen-Te, Tainan, Taiwan, ROC (

© 2011 Lippincott Williams & Wilkins, Inc.