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Confrontation

Survival Strategies

Priddy, Margaret M., MPS, MSN, RN-BC

doi: 10.1097/CNQ.0000000000000271
Original Articles
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The critical care environment is rife with stressors for patients, families, and health care providers, which can act as causative and contributing factors to miscommunication and conflict. This article reviews the adverse effect of the stress response on cognitive functioning, along with tools to mitigate the stress response and respond using appropriate communication tools. The author presents resources for self-care and techniques for resilience in assessing and responding to a challenging situation in a therapeutic manner.

Training and Development Department, Cape Fear Valley Health System, Fayetteville, North Carolina.

Correspondence: Margaret M. Priddy, MPS, MSN, RN-BC, Training and Development Department, Cape Fear Valley Health System, PO Box 2000, Fayetteville, NC 28302 (mpriddy@capefearvalley.com).

The author has disclosed that she has no significant relationships with, or financial interest in, any commercial companies pertaining to this article.

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