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Effects of Multimethod Intervention on Bedside Report Compliance and Patient Satisfaction

Faloon, Daniela, N., DNP, FNP-C; Hampe, Holly, DSc, MHA, MRM, RN; Cline, Thomas, PhD, MBA

doi: 10.1097/CNQ.0000000000000191
Original Articles

Miscommunication is a large contributing factor to hospital sentinel events. Communication with nurses is a component of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey not only assesses patient satisfaction but also impacts how hospitals are reimbursed. A literature review reveals that nursing bedside shift positively impacts patient satisfaction and nurse communication. There is limited research on how to implement bedside report as well as what to include during report. A pilot study evaluated an educational intervention and its impact on nurses' compliance with bedside report. The study also evaluated whether bedside report compliance affected HCAHPS scores. A test of independent proportions showed that overall compliance scores increased significantly from period 1 (46%) to period 3 (81%), z = 2.23, P = −.017, one-tailed. HCAHPS scores for nursing communication went from 69.9% in quarter 1 of 2015 to 73.8% in quarter 4 of 2016, but there was no statistically significant change.

School of Nursing and Health Sciences, Robert Morris University, Moon Township, Pennsylvania (Drs Faloon and Hampe); and Alex G. McKenna School of Business, Saint Vincent College, Latrobe, Pennsylvania (Dr Cline).

Correspondence: Daniela N. Faloon, DNP, FNP-C, 155 Bluestone Dr, Bethel Park, PA 15102 (Dnfst210@mail.rmu.edu).

Dr Faloon is an employee of Allegheny General Hospital but did not receive any additional funding for this study.

The authors have disclosed that they have no significant relationships with, or financial interest in, any commercial companies pertaining to this article.

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