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Original Article

Crucial Conversations

The Most Potent Force for Eliminating Disruptive Behavior

Grenny, Joseph BS

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Critical Care Nursing Quarterly: January 2009 - Volume 32 - Issue 1 - p 58-67
doi: 10.1097/01.CNQ.0000343136.57813.f6
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© 2009 Lippincott Williams & Wilkins, Inc.