Original ArticlesProcess Improvement and Information Technology The Keys to Health Care TransformationChaiken, Barry MD, MPH; Restuccia, Joseph DrPH, MPH Author Information DocsNetwork Ltd, Boston, Massachusetts (Dr Chaiken); and Operations and Technology Department, Questrom School of Business, Boston University, Boston, Massachusetts (Dr Restuccia). Correspondence: Barry Chaiken, MD, MPH, DocsNetwork Ltd., 14 Durham Street, Boston, MA 02115 ([email protected]). The authors declare no conflict of interest. Journal of Ambulatory Care Management ():10.1097/JAC.0000000000000446, January 24, 2023. | DOI: 10.1097/JAC.0000000000000446 Buy PAP Metrics Abstract Human beings are inherently resistant to change. In our technologically driven world, change happens fast, thereby regularly challenging us inherently change-averse humans to adjust. Only through rapid, effective, outcomes-driven change can we address the numerous challenges facing health care today. And as health care leaders, it is our responsibility to learn how to become the most effective change leader so that we can deliver the changes in systems, processes, and thinking required to deliver ever-improving quality, safety, and access to care while managing its cost. © 2023 Wolters Kluwer Health, Inc. All rights reserved.