Original ArticlesA Closer Examination of the Patient Experience in the Ambulatory Space A Retrospective Qualitative Comparison of Primary Care With Specialty Care ExperiencesJurdi, Zahi R. DHA; Crosby, Joseph F. Jr PhD, RPh; Harris, James E. Jr MD; Harvey, Jillian B. PhD, MPHAuthor Information Department of Health Sciences and Kinesiology, Waters College of Health Professions, Georgia Southern University, Savannah (Drs Jurdi and Crosby); Johns Hopkins University School of Medicine, Baltimore, Maryland (Dr Harris); and Department of Healthcare Leadership and Management, College of Health Professions, Medical University of South Carolina, Charleston (Dr Harvey). Correspondence: Zahi R. Jurdi, DHA, Department of Health Sciences and Kinesiology, Waters College of Health Professions, Georgia Southern University, University Hall 154D, 11935 Abercorn St, Savannah, GA 31419 ([email protected]). Study authors declared no potential conflicts of interest with respect to the research itself, authorship, and/or the publication of this article. Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal's website (www.ambulatorycaremanagement.com). Journal of Ambulatory Care Management: January/March 2020 - Volume 43 - Issue 1 - p 89-97 doi: 10.1097/JAC.0000000000000310 Buy SDC Metrics Abstract This qualitative study explores key patient experience impressions responsible for driving quality. Differences between primary and specialty care patient perspectives were analyzed using a mixed-methods design in high-, median-, and low-quality performing practices. We found that primary care patients highly value provider listening, time spent with provider, and consistent and effective coordination of care. Specialty care patients were found to highly value provider clinical skill acumen/outcomes, being kept informed with timely updates and care instructions, and a stress- and pain-free experience. We conclude that differing patient types attach greater value to different elements of their health care experiences. © 2020 Wolters Kluwer Health, Inc. All rights reserved.