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What Is It Like to Experience Improved Care Coordination Through a Community Outreach Program? A Qualitative, Descriptive Study

Baur, Karen, DNP, RN; Smith, Tracey, DNP, RN; Wendler, M., Cecilia, PhD, RN

Journal of Ambulatory Care Management: July/September 2018 - Volume 41 - Issue 3 - p 204–212
doi: 10.1097/JAC.0000000000000239
Original Articles

Community-based programs deploying community health workers (CHWs) who collaborate with other entities are beginning to emerge as the US health system evolves. Although these programs have used various evaluation criteria to determine program success, little research has been completed to examine the experiences of program participants as they receive these services. The purpose of this qualitative descriptive study was to describe what it was like to experience the benefit of improved care coordination through a community-based program featuring CHWs, in collaboration with community-based interprofessional providers. Knowing the help I needed emerged as the overarching theme.

Memorial Medical Center, Springfield, Illinois (Drs Baur and Wendler); and Southern Illinois University School of Medicine, Springfield (Dr Smith). Dr Wendler is currently at Benedictine University, Lisle, Illinois.

Correspondence: Karen Baur, DNP, RN, Memorial Medical Center, 701 N First St, Springfield, IL 62781 (

From: Memorial Medical Center and Southern Illinois University School of Medicine, Springfield, Illinois.

Memorial Medical Center Foundation provided partial financial support for this study.

The authors have disclosed that they have no significant relationships with, or financial interest in, any commercial companies pertaining to this article.

Copyright © 2018 Wolters Kluwer Health, Inc. All rights reserved