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What Ambulatory Care Managers Need to Know About Examination Room Utilization Measurement and Analysis

Klarich, Mark J. MBA; Rea, Ronald W. MBA, MPH; Lal, Tarun Mohan MS; Garcia, Angel L. BA; Steffens, Fay L. MBA

Journal of Ambulatory Care Management: July/September 2016 - Volume 39 - Issue 3 - p 220–230
doi: 10.1097/JAC.0000000000000105
Original Articles

Demand for ambulatory care visits is projected to increase 22% between 2008 and 2025. Given this growth, ambulatory care managers need to proactively plan for efficient use of scarce resources (ie, space, equipment, and staff). One important component of ambulatory care space (the number of examination rooms) is dependent on multiple factors, including variation in demand, hours of operation, scheduling, and staff. The authors (1) outline common data collection methods, (2) highlight analysis and reporting considerations for examination room utilization, and (3) provide a strategic framework for short- and long-term decision making for facility design or renovation.

Division of Systems and Procedures (Messrs Klarich, Rea, and Garcia and Ms Steffens) and Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery (Mr Mohan Lal), Mayo Clinic, Rochester, Minnesota.

Correspondence: Mark J. Klarich, MBA, Division of Systems and Procedures, Mayo Clinic, Rochester, MN 55905 (

We recognize Janine R. Kamath for her support in the preparation and completion of this manuscript.

Conflicts of Interest and Source of Funding: None.

Reprints: Janine R. Kamath, Division of Systems and Procedures, Mayo Clinic, 200 First St SW, Rochester, MN 55905 (

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