Secondary Logo

Journal Logo

Institutional members access full text with Ovid®

Association of Patient-Reported Care Coordination With Patient Satisfaction

Wang, Margaret C. PhD, MPH; Mosen, David PhD, MPH; Shuster, Elizabeth MS; Bellows, Jim PhD

Journal of Ambulatory Care Management: January/March 2015 - Volume 38 - Issue 1 - p 69–76
doi: 10.1097/JAC.0000000000000021
Original Articles

Little is known about the relationship between care coordination directly assessed from the patient's perspective and patient satisfaction. This study applied multiple logistic regression models to examine associations between patient-reported care coordination and patient satisfaction among 1367 patients with diabetes. We found robust positive relationship between care coordination and patient satisfaction with overall chronic care (odds ratio [OR] = 1.78), one's regular doctor (OR = 1.85), and the way care was organized (OR = 1.98). Implications for health plans, providers, and future research are discussed.

Care Management Institute, Kaiser Permanente, Oakland, California (Drs Wang and Bellows); and Center for Health Research Northwest, Kaiser Permanente, Portland, Oregon (Dr Mosen and Ms Shuster).

Correspondence: Margaret C. Wang, PhD, MPH, Kaiser Permanente Care Management Institute, One Kaiser Plaza, 16L, Oakland, CA 94612 (

Kaiser Permanente provided funding for this study.

We thank Carol Remmers and Lori McGilchrist for data abstraction and Dr Jim Dudl for providing clinical input. Jenni Green provided editorial assistance.

All authors declare no conflicts of interest.

Copyright © 2015 Wolters Kluwer Health, Inc. All rights reserved