Community Advisory Committees: Drivers of Consumer, Carer, and Community Participation in Victoria's Public Health ServicesMack, Linda BAppScJournal of Ambulatory Care Management: July-September 2010 - Volume 33 - Issue 3 - p 198–204 doi: 10.1097/JAC.0b013e3181e5ebf2 Article Buy Abstract Author InformationAuthors Article MetricsMetrics Community advisory committees (CACs) have come a long way since legislation was enacted to require Victorian metropolitan health services to establish CACs as formal structures to provide advice to boards on consumer participation. In its 8 years of operation, the Melbourne Heath CAC has developed the organization's capacity to effectively engage consumers. As a result, community participation is now incorporated into the strategic plans, business plans, key performance indicators, and quality activities. The Royal Melbourne Hospital, Parkville, Australia. Correspondence: Linda Mack, BAppSc, The Royal Melbourne Hospital, Grattan St, Parkville, VIC 3050, Australia (Linda.Hawkins@mh.org.au). © 2010 Lippincott Williams & Wilkins, Inc.