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Patient Dissatisfaction as a Determinant of Voluntary Disenrollment in a Managed Care Organization

Roblin, Douglas W. PhD; Roberts, Melissa H. MS

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Journal of Ambulatory Care Management: April-June 2010 - Volume 33 - Issue 2 - p 163-172
doi: 10.1097/JAC.0b013e3181d916b2
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