Consumerism and Patient SatisfactionEffects of Educational Intervention in Waiting Room on Patient SatisfactionOermann, Marilyn H. PhD, RN, FAANAuthor Information The College of Nursing, Wayne State University, Detroit, Mich. Funded by American Nurses Foundation Grant, Julia Hardy, RN Scholar, 2000. Correspondence to: Marilyn Oermann, 168 North Cranbrook Cross, Bloomfield Hills, MI 48301–2508 (e-mail: [email protected]). Journal of Ambulatory Care Management: April 2003 - Volume 26 - Issue 2 - p 150-158 Buy Abstract Summary: This study examines the effects of a low-cost educational intervention designed to occupy the waiting time in the clinic on patient satisfaction with the clinic visit. Patients waiting for appointments were randomly assigned to two groups: (1) educational intervention in the clinic waiting room (n = 160) and (2) usual clinic care (no structured education during the waiting time in the clinic; n = 160). There were significant negative correlations between satisfaction with the visit overall and the time patients waited in the clinic waiting room (r = −.17, p = .003) and their total wait time (r = −.16, p = .005). Patients who were taught while they waited in the clinics were more satisfied with their education than the control group (t = 4.26, df = 318, p < 0.001). © 2003 Lippincott Williams & Wilkins, Inc.