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CAHPS® in Practice: The Iowa Demonstration

Damiano, Peter C. DDS, MPH; Willard, Jean C. MPH; Tyler, Margaret C. MA, MSW; Momany, Elizabeth T. PhD; Hays, Ron D. PhD; Kanouse, David E. PhD; Farley, Donna O. PhD

Journal of Ambulatory Care Management: April 2002 - Volume 25 - Issue 2 - p 32–42
Quality of Care, Part II
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This article evaluates the usefulness of the Consumer Assessment of Health Plan Study (CAHPS®) surveys and reports in a demonstration and evaluation with three health care purchasers in Iowa. The CAHPS survey detected significant differences between health plans in several domains of health care. Both paper- and Web-based consumer reports were developed and distributed to consumers and stakeholders. There was some agreement on the value of these reports, but areas for improvement were noted.

Professor and Director, Health Policy Research Program, University of Iowa, Iowa City, Iowa (Damiano)

Research Assistant, Public Policy Center, University of Iowa, Iowa City, Iowa (Willard)

Research Assistant, Public Policy Center, University of Iowa, Iowa City, Iowa (Tyler)

Research Scientist, Public Policy Center, University of Iowa, Iowa City, Iowa (Momany)

Senior Social Policy Analyst, RAND, Santa Monica, California, and Professor of Medicine, Department of Medicine, UCLA, Los Angeles, California (Hays)

Senior Behavioral Scientist, RAND, Santa Monica, California (Kanouse)

Senior Health Policy Analyst, RAND, Santa Monica, California (Farley)

This research was supported through contracts with the Iowa Department of Human Services, the Iowa Department of Personnel, and the Community Health Purchasing Corporation.

Copyright © 2002 by Aspen Publishers, Inc.