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A Work-Sampling Tool to Measure the Effect of Electronic Medical Record Implementation on Health Care Workers

Fontaine, Burr R. MD; Speedie, Stuart PhD; Abelson, David MD; Wold, Cindy

Journal of Ambulatory Care Management: January 2000 - Volume 23 - Issue 1 - p 71–85
Community Health Centers (Continued) And Changes In Physician Practice
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This article presents baseline work sampling data from an outpatient oncology clinic prior to an electronic medical record implementation. The physicians and medical office assistants spent 29% and 39% of their time, respectively, entering and retrieving information from medical records. The physicians and medical office assistants spent 43% and 17% of their time, respectively, on direct patient contact. Using scheduled outpatient counts to measure the productivity of the physicians and medical office assistants failed to capture 19% and 29% of their workload.

Department of Health Informatics, University of Minnesota, Minneapolis, Minnesota (Fontaine)

Professor and Director of Graduate Education, Department of Health Informatics, University of Minnesota, Minneapolis, Minnesota (Speedie)

Associate Medical Director, HealthSystem Minnesota, St. Louis Park, Minnesota (Abelson)

Business Analyst, HealthSystem Minnesota, St. Louis Park, Minnesota (Wold)

Copyright © 2000 by Aspen Publishers, Inc.