Putting Patients First

Learn what it takes to provide patient-centered care through CE and webinars!


Take the online-only CE offering on the Planetree series and earn 4.6 contact hours.


FREE archived webcasts from the Webinar series based upon Planetree's “Putting Patients First” series published in AJN.

Sponsored by the American Journal of Nursing, Planetree and the Picker Institute.

View the webcasts at the following links:

What It Takes to Be Patient-Centered

Join Planetree President Susan Frampton, PhD, and Carol Wahl, RN, Vice President of Patient Care at Good Samaritan Hospital in Nebraska as they discuss the Planetree model, a philosophy of care developed from the patient’s perspective, in partnership with caregivers. This webcast will shed light on best practices implemented by hospitals with comprehensive patient-centered cultures, and that subsequently have high patient satisfaction and employee engagement.  Insights will be shared about practical approaches to the 10 components of the Planetree model including keeping staff close to patients to enhance communication, using medical records as teaching tools, and encouraging family participation, and the special role of nursing professionals as cornerstones of patient-centered care.

The original event was broadcast on Tuesday, May 25, 2010
Duration: 60 minutes
Empowering Patients through Access to Information
Nurses are key to informing and educating patients, yet nurses often struggle for meaningful ways to do so because of the significant demands on their time. Join Planetree Consultative Services Specialist Michele Spatz, M.S.; Barbara Stumpo, RN, BSN, MPA, Vice President of Patient Services of Griffin Hospital; Maria Hale, Vice President of Patient Advocacy and Excellence, and Lauraine Szekely, RN, BSN, MBA, Senior Vice President, Patient Care Services and Chief Nursing Officer at Northern Westchester Hospital as they discuss patient-centered approaches to meeting patients’ health and medical information needs. Together, this panel will explore information from the patient’s perspective, the use of open medical records as a teaching tool and successful communication concepts such inpatient redesign, huddling and bedside report.
The original event was broadcast on Tuesday, June 22, 2010
Duration: 60 minutes 


Ensuring Quieter Healing Environments
Presented by Planetree Director of Design Consultation Services Kim Montague, AIA, EDAC, LEED AP; Diane Ball, RN, MSEd of Delnor Hospital and Vickie Detroy, RN, MSN, of St. Mary’s Health System.

Designs for health care settings that address all the human senses and support the patient’s mind, body, and spirit provide the basis for a healing environment. The creation of spaces that support this idea demonstrates how architecture can enhance the patient experience while promoting quality and safety. Acoustically, this involves creating spaces that are quiet and aurally private while providing support for the staff.  In this Webinar, you will:

    • explore the connection between a patient-centered culture and a healing environment
    • learn about the key aspects of creating a healing environment through architecture and design
    • examine two case studies that have implemented cultural and physical changes to encourage quieter environments

The original event was broadcast on Tuesday, September 21, 2010

Duration: 60 minutes

A Patient-Centered Approach to Visitation
Presented by Planetree Vice President Jeanette Michalak, RN, MSN, along with Wendy Tennis, BA and Nancy Jane Schreiner, BSN, RN of Valley View Hospital.

Cultivating a health care environment that welcomes loved ones and recognizes that family involvement enhances health care delivery is fundamental to patient-centered care. Research has found that flexible visitation policies minimize anxiety and maximize comfort for patients and families. Learn how to overcome challenges to implementing 24-hour patient-directed visitation and how welcoming loved ones leads to increased patient satisfaction scores.

The original event was broadcast on Tuesday, October 19, 2010
Duration: 60 minutes