All of the articles reviewed concerned descriptive studies, for the most part quality-improvement projects using a small convenience sample of patient charts rather than a random selection of subjects or medical records. The authors provided little information on the testing of interventions for validity and reliability. Nonetheless, the studies provide a picture of the state of discontinuity existing, generally, in medication practices at transitional points.
The only information collected in these studies relates to prescribed medications; none of them reviewed either over-the-counter or alternative medications, and the incidence of incomplete or inaccurate documentation therefore may be even greater than is indicated.
THE SCOPE OF THE PROBLEM
In the ambulatory setting, 50% to 75% of visits result in a prescription for medication, and Miller and colleagues have reported that 87% of patient charts in one such setting were incompletely documented, in regard to medication. 9 Incomplete documentation of prescribed medications in the patient’s chart obliges the prescriber to rely on his memory and creates the possibility of error when refills of the prescription are written or another clinician sees the patient.
Bedell and colleagues reported a 76% discrepancy rate in a study of five cardiology and three internal medicine practices. 10 Discrepancies were classified in three categories, the most common type (51%) being the taking of medications not recorded in the patient’s chart. Twenty-nine percent of discrepancies were attributable to the patient not taking the recorded medication, and the remaining 20% to the wrong dosage taken. The patient’s age, the number of medications prescribed, and care provided to the patient by more than one physician were significant predictors of a medication discrepancy.
Recently, Rozich and colleagues reported an 85% rate of nonexistent or inaccurate lists of medications currently being taken in an inpatient population. 6 Because of inaccurate medication lists, clinicians spend a great deal of time trying to identify which medications a patient is supposed to be taking. The researchers reported that nursing staff members at their institution spent, on average, an hour per day reconciling medications for patients either recently admitted or transferred. 6
The omission of medications attributable to incomplete orders usually is not recorded in error-reporting systems. When a clinician realizes that a medication a patient had been taking has not been ordered—postoperatively, for example—she simply asks the physician to order it; such an omission is not generally viewed as an error and is not always reported.
Pronovost and colleagues collected information on whether the medications listed in the ICU discharge orders were the ones that the patient currently was receiving and whether allergies were listed correctly with the orders. 5 If any discrepancy was noted, the nurse asked the physician whether he wanted to make changes. When nurses identified discrepancies, physicians changed the discharge orders of 94% of the patients.
The unwieldiness of the paper chart presents a considerable obstacle in the development and maintenance of a complete and accurate listing of medications, and the electronic medical record (EMR) has been touted as a way of streamlining the process. But Wagner and Hogan examined the correspondence between medications that patients were taking and the ones that were recorded in the EMR at an outpatient geriatric center and found numerous errors in the medication records. 11 Patients were taking a mean of 5.67 medications, but the EMR listed a mean of 4.69––approximately one medication missing from the record per patient. Although 36% of the omissions were attributable to misreporting by the patient, 26% were attributable to failure of the clinician to capture changes of medication in the EMR. Data entry errors accounted for 28% of the discrepancies.
A variety of strategies have been shown to be useful in the medication reconciliation process, incorporating steps that can be taken in both inpatient and outpatient settings.
For the inpatient setting, Rozich and Resar describe a process in which the admitting nurse implemented a protocol to verify every drug a patient was taking upon admission. 2 A team at Luther Midelfort Hospital in Eau Claire, Wisconsin, designed a medication reconciliation form that included dosage, frequency, and the time at which each medication was taken last. If the patient was uncertain, pharmacy records were consulted and office records retrieved. All medications were listed on the medication form, which was kept at the front of the patient’s chart. On the form, information often located in several areas of the health record was collected, organized, and made readily accessible. A comparable reconciliation process took place when the patient was transferred to another unit and again at discharge from the hospital, at which point a pharmacy computer generated a record of every medication the patient received while there. The physician then checked the medications to be continued, and a duplicate of the checklist served as a prescription form. The system reduced discrepancies from 213 to 42 per 100 admissions. 6 The medication reconciliation review tool may be found at the Institute for Healthcare Improvement Web site at www.ihi.org.
Pronovost and colleagues implemented a similar medication reconciliation process to be used upon discharge from the ICU, 4 entailing the reconciliation of prehospital, ICU-admission, and ICU-discharge medications. Before implementation of that process, 94% of ICU discharge medication orders needed changing, and 24 weeks afterward, none did.
Systems are necessary to communicate to primary care providers the medication changes made in the course of hospital stays, during which 53% of the drugs prescribed were changed in a study conducted by Himmel and colleagues. Primary care providers want to be informed of patient discharge medication regimens, 12 and providing the patient with a data form listing all discharge medications will assist in the transfer of information to the primary care physician and the patient’s pharmacist.
Whittington and Cohen have described a medication reconciliation process that used a reconciliation form on admission, throughout the hospital stay, and at discharge, 8 at which point the physician checked whether a medication was to be continued or discontinued. The form served both as a hospital medication record and a discharge prescription form to be sent to the pharmacy. Medication accuracy improved from 45% at baseline to almost 95% with the use of the process.
Paquette-Lamontagne and colleagues used a similar integrated discharge form in a study involving control and experimental groups. The accuracy of discharge medication prescriptions in the control group was 40%, whereas in the experimental group, which used an integrated discharge medication list on a single form, it was 82%. 7
Using a paper documentation system in the ambulatory care setting, Miller and colleagues demonstrated that a duplicate prescription form improved chart documentation, 9 with one part of the form serving as the prescription and the other being placed in the chart. Complete documentation of prescribed medications had increased from 13% to 83% one week after implementation and remained at that level (82%) three and a half years afterward.
Patients can serve as their own advocates in the medication reconciliation process and should be encouraged to bring all medications, including over-the-counter and alternative remedies such as herbal preparations, to every health care visit. Such a practice will ensure accuracy and facilitate the identification of any change in medications made by either the patient or another clinician. In the brochure entitled 20 Tips to Help Prevent Medical Errors (2000), the AHRQ encourages consumers to follow that practice, “brown-bagging” all medications and dietary supplements to help keep their providers’ records current. 13
CHALLENGES IN MEDICATION RECONCILIATION
Nurses can take the lead in designing and implementing systems to record medications and changes in them so that a systematic record is readily available to all providers. The need for medication reconciliation processes should be emphasized in patient safety programs. Nurses and all other members of the health care team should be aware that at points of transfer there is susceptibility to the incidence of medication error, and that systems are necessary to ensure the provision of safe care.
It is noteworthy that the Joint Commission on Accreditation of Healthcare Organizations has instituted a medication reconciliation process requirement for the 2005 National Patient Safety Goals. Implementation of the requirement will be challenging, given the magnitude of the issue and the few demonstrably successful programs addressing it.
The paucity of literature on the topic is indicative of the need for further research––systematic, multisite intervention studies are necessary to accurately assess the scope of the problem and to test interventions to decrease the potential for the incidence of ADEs. Research is necessary also to determine whether lists of medications are more accurate with the paper record or with the EMR.
Nothing in the literature indicates which patients will benefit most from a formal, systematic medication reconciliation process. Will it be all those admitted to an acute care setting, or can the process be applied to only patients taking more than one medication or to those with diagnoses associated with more than one medication? In which patient care areas should medication reconciliation be maintained as standard practice? The literature indicates that the ICU is a setting that is susceptible to medication error. Are there others, such as the ED? Research into the matter is needed.
Medication reconciliation systems take time both to design and implement. Initially, medication reconciliation may take an additional 30 to 60 minutes of nursing or pharmacy time on each admission. 2 The simplification of the collection tool therefore is essential. Pronovost and colleagues reported that once systems were refined, a paper reconciliation intervention took 20 minutes on admission to the ICU and 20 minutes at discharge from it, and that electronic systems take less time. 5
The difficulties encountered in obtaining a list of prehospital medications are discussed in nearly all of the literature. With the increasing implementation of the integrated EMR, access to data throughout the continuum of care should be less of a challenge.
There is compelling evidence of the benefit conferred by the design and implementation of a medication reconciliation process, to be used at transition points in the health care delivery system. More research, using rigorous methods, is necessary for the clear understanding of the discontinuity, inaccuracy, and incompleteness in medication documentation, and for the development of effective, streamlined methods of medication reconciliation.
- Agency for Healthcare Research and Quality. Patient fact sheet. 20 tips to prevent medical errors. 2000 www.ahrq.gov/consumer/20tips.htm
- Midelfort L. Medication reconciliation review.www.ihi.org/IHI/Topics/PatientSafety/MedicationSystems/Tools/Medication+Reconcilition+Review.htm
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© 2005 Lippincott Williams & Wilkins, Inc.
12. Himmel W, et al. What happens to long-term medication when general practice patients are referred to hospital?Eur J Clin Pharmacol