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‘Crucial Conversations’ in the Workplace

Major, Katherine MSN, RN; Abderrahman, Elizabeth Alvarez MS, MBA, RN, CNML; Sweeney, Jill Ireland MSN, RN, CNML

AJN The American Journal of Nursing: April 2013 - Volume 113 - Issue 4 - p 66–70
doi: 10.1097/01.NAJ.0000428750.94169.f3
Perspectives on Leadership

Offering nurses a framework for discussing—and resolving— incidents of lateral violence.

This is the second article in a series on leadership, coordinated by the American Organization of Nurse Executives (AONE), highlighting how nurses are leading change efforts in hospitals. It describes work done in conjunction with the AONE's Care Innovation and Transformation initiative, which provides leadership development and educational opportunities to nurse managers and staff aimed at supporting nurses at the point of care in making changes to improve the quality and safety of patient care.

A look at how nurse managers can best handle incidents of collegial conflict.

Katherine Major is the nurse manager of the venous access program and ED observation unit at the Hospital of the University of Pennsylvania, Philadelphia. Elizabeth Alvarez Abderrahman is the director of acute care services, nursing administration, Baylor Medical Center, Carrollton, TX. Jill Ireland Sweeney is the unit director of cardiothoracic and vascular surgery at the University of Pittsburgh Medical Center, Shadyside Hospital, Pittsburgh, PA. All are fellows of the American Organization of Nurse Executives. Contact author: Katherine Major, The authors have disclosed no potential conflicts of interest, financial or otherwise.

© 2013 Lippincott Williams & Wilkins, Inc.