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Patient Satisfaction Metrics: Customer Service or Quality Care?

Nelson, Roxanne BSN, RN

AJN The American Journal of Nursing: August 2012 - Volume 112 - Issue 8 - p 18,19
doi: 10.1097/01.NAJ.0000418086.21908.e6
AJN Reports

Nurses support better quality care but balk at using scripts to get there.

© 2012 Lippincott Williams & Wilkins, Inc.