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Conflict in the Workplace: Part 2

Northam, Sally PhD, RN

AJN The American Journal of Nursing: July 2009 - Volume 109 - Issue 7 - p 65-67
doi: 10.1097/01.NAJ.0000357176.86507.13
Professional Development

Last month, in Part 1 of this two-part article, I explored factors that contribute to workplace conflict among nurses (such as sex, age, power, and culture), as well as individual responses to conflict. I also discussed my observation that nurses apply their skills in therapeutic communication to solving workplace conflict, and that they therefore tend to focus on emotions rather than on solutions. In Part 2, I present strategies nurses can use to resolve conflict and build more effective—and harmonious—workplace relationships.

Sally Northam is a professor at the University of Texas at Tyler. She teaches nursing research, data management, statistics, and research design.

Contact author: Professional Development is coordinated by Joanne Disch, PhD, RN, FAAN (, and Jane Barnsteiner, PhD, RN, FAAN (

© 2009 Lippincott Williams & Wilkins, Inc.