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An Educational Program to Prevent, Manage, and Recover From Workplace Violence

Gillespie, Gordon L. PhD, PHCNS-BC, FAEN; Gates, Donna M. EdD, RN, FAAN; Mentzel, Tammy BS

doi: 10.1097/TME.0b013e318267b8a9
Cases of Note

There exists a gap in the preparation of emergency department (ED) employees to prevent, manage, and recover from workplace violence (WPV). Thus, the purpose of this article is to evaluate learning outcomes following a 4-unit WPV educational program. A quasi-experimental study was used to evaluate learning outcomes with 315 employees from 3 EDs. Units 1–3 were web-based and included a pretest–posttest. Unit 4 was classroom-based and allowed employees to apply the knowledge learned during the web-based program. A paired samples t tests reflected a significant increase in knowledge attainment (p < 0.001). There was no significant difference in knowledge attainment between employees who completed the web-based learning only and employees who completed the hybrid web-based/classroom-based education (p = 0.136). A well-developed WPV educational program can achieve significant learning outcomes in ED employees. Web-based learning may be an effective alternative yielding learning outcomes equal to that of a hybrid educational program.

College of Nursing, University of Cincinnati, Cincinnati, Ohio.

Corresponding Author: Gordon L. Gillespie, PhD, PHCNS-BC, FAEN, College of Nursing, University of Cincinnati, P.O. Box 210038, Cincinnati, OH 45219 (

This research study was supported by Grant 1R01OH009544-01 from the Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health (CDC-NIOSH). Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the CDC-NIOSH.

Disclosure: The authors report no conflicts of interest.

© 2012 Lippincott Williams & Wilkins, Inc.