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Improvements in Staff Quality of Work Life and Family Satisfaction Following the Move to Single-Family Room NICU Design

Watson, Jo PhD, RN(EC); DeLand, Marion RNC-NIC, MN; Gibbins, Sharyn PhD, RN(EC); MacMillan York, Elizabeth RN; Robson, Kate MEd

Section Editor(s): Dowling, Donna

doi: 10.1097/ANC.0000000000000046
Original Research

OBJECTIVE: The purpose of this study was to determine whether there were differences in staff quality of work life and parent satisfaction when a neonatal intensive care unit moved from an open-bay design to a single-room model of care.

DESIGN: This descriptive study measured staff quality of work life and family satisfaction before and at 2 time periods after the relocation of a perinatal centre and the introduction of single-family room care. Differences in work life quality and satisfaction were determined using 2-sample t-tests.

RESULT: There were improvements in staff quality of work life and family satisfaction at both time periods following the move.

CONCLUSION: Lessons learned may be of value to other units considering such a move. A neonatal intensive care unit designed to contribute to parental and staff well-being is a model to be considered for future neonatal designs.

Sunnybrook Health Sciences Centre, Toronto (Drs Watson and Gibbins and Mss DeLand, MacMillan York, and Robson), and LS Bloomberg Faculty of Nursing, University of Toronto (Drs Watson and Gibbins and Ms DeLand), Ontario, Canada.

Correspondence: Jo Watson, PhD, RN(EC), 2075 Bayview Ave, M4-162, Toronto, ON M4N 3M5, Canada (

The authors declare no conflict of interest.

© 2014 by The National Association of Neonatal Nurses