departments: Best: PRACTICESManagement Decisions and Their Impact on Resident BehaviorsHEID-GRUBMAN, JEANNE MSW Author Information Jeanne Heid-Grubman, MSW, is Director of Education and Outreach, Alzheimer's Association, Chicago, Ill. She has more than 25 years' experience in long-term care management, with a specialty in dementia care. As Director of Education and Outreach, she is currently involved in the development of the Alzheimer's Association's Campaign for Quality Residential Care. Address correspondence to: Jeanne Heid-Grubman, MSW, Alzheimer's Association, Chicago, IL 60601. E-mail: [email protected]. Alzheimer's Care Quarterly: April 2005 - Volume 6 - Issue 2 - p 103-110 Buy ©2005Lippincott Williams & Wilkins, Inc.