The Planning phase incorporates three stages (identifying a gap; selecting an opportunity for learning; and searching for resources for learning). In the initial stage, identifying a gap between what is and what should/could be, the learner becomes aware that something in her practice is “not right,” requiring an innovative solution. This awareness could be the result of what Schön called a “surprise,” a sudden intuitive realization.30 External feedback and formal performance review can also highlight gaps for learners at multiple levels. Recognition and thinking about the gap produces a feeling of cognitive dissonance that causes the learner to search for a solution to reduce the feeling of discomfort.31 When an individual determines that the dissonance is related to her knowledge deficits, she is likely to search for learning activities that will reduce the discomfort.31–33 Another way to describe what happens during this stage is to say that a “teachable moment” is recognized. A teachable moment is defined as the time when a learner’s psychological readiness for learning is highest.34
The strength and persistence of the teachable moment will determine whether an individual will consider learning as a way to address it and move to the next stage: searching for resources for learning.35 Furthermore, if the individual perceives learning and the results of learning to be straightforward, easy to achieve, and in the best interest of her patients, she would be more likely to pursue learning.36
The ability to ask thoughtful questions, prioritize the answers, and set goals is essential for entering the learning cycle and moving to the next phase. Skillful questioning includes both the ability to critically question observations as well as focus on specific issues. A Master Adaptive Learner makes a habit of inquisitively examining a situation from multiple perspectives seeking to understand the “what,” “how,” and “why” of the given situation.
Prioritization is a crucial skill for helping individuals select and plan an opportunity for learning. Addressing all gaps related to patient care is a worthy goal, but not feasible. Fox and colleagues36 created a taxonomy of change based on the size and complexity of change that can be used in priority setting. A Master Adaptive Learner could consider this taxonomy as a way of prioritizing identified gaps during the Planning phase to help make decisions about matching benefit with effort. Accommodations are small, simple changes such as changing the dosing regimen for a given antibiotic. Adjustments are small- to moderate-size changes that require more time and effort to make, such as adopting a new ventilator mode for a select patient population. Redirections require significantly larger alterations to a practice, such as restructuring the way clinic staff screen diabetic patients for appropriate vaccinations. Transformations are large, complex changes that often require restructuring and redefinition of many elements of a practice, such as changing from an open operative approach to a laparoscopic approach for cholecystectomy.
Goal setting is an important part of planning and self-regulating learning.17 Setting goals provides individuals with an explicit and intentional focus for learning. Having a specific goal will allow the individual to learn without becoming overwhelmed with all of the different directions and content that might be available. The best goals move past focus on task accomplishment and simple instructional aims of a given situation, to knowledge-building goals which are progressive and aim at deeper understanding.22
Once a goal or set of learning goals has been created, the next stage is identification of learning resources. Learning resources include human and material resources that provide clinicians with the facts, principles, and experiences necessary to achieve these goals.37 Physicians prefer learning resources that are familiar, accessible, clinically relevant, and time-efficient.38 A successful search for learning resources should be framed by the learning goals. Searching includes more than the ability to search the literature. It also includes the broader consideration and discovery of formal, informal, and incidental learning opportunities. Again, the strength and persistence of the feelings of cognitive dissonance will determine how strongly an individual will search for learning resources as well as pursue and persist in learning.35 Individuals may use any one or several of these learning resources at any time, but it is during the Learning phase that their use is more focused and structured.
After the Planning phase, the individual will begin to engage in the Learning phase. This is a period of intense focus in which she wrestles with internalizing her new understandings that address her identified gap in knowledge, skill, or attitude. During the entire process, she manages the combination of resources that she finds most effective to reduce the dissonance that started the process.39
One of the questions a learner would ask during this phase focuses on the degree to which evidence supports what she is learning. It is important that the selected learning resources addressing the knowledge gap are based on evidence. Being able to critically appraise different sources is an essential skill at this stage of learning.40
In addition, during the Learning phase, the individual will have to guard against using ineffective learning strategies. Learning strategies such as re-reading, highlighting and underlining, or cramming have been shown to be ineffective, but often follow medical students through residency training to practice. Master Adaptive Learners should employ more effective strategies, such as knowledge retrieval practice, spaced repetitious learning, calibration, elaboration, and concept interleaving.41–44 These strategies take more effort but lead to learning that is deeper and more durable.45
During the Assessing phase, the individual will try out what she is learning. She begins to use the new knowledge, skills, or attitudes to address the initial challenge and, in doing so, begins to form an opinion about its effectiveness. She then decides to accept or reject it. She experiments in the practice setting while confirming the benefits of what she has learned with external perspectives. This phase begins with the individual being uncomfortable with her new capabilities, but as she progresses through the phase, she becomes more confident and skillful.46,47 The stage ends when she is sufficiently comfortable with the newly learned skills and knowledge and they start to become second nature.
Self-assessment is a critical skill during the Assessing phase. The evidence suggests that unguided self-assessment by medical trainees and clinicians is not accurate.48–51 It has been described as the “process of interpreting data about our own performance and comparing it to an explicit or implicit standard.”52Informed self-assessment has been described and suggested as an alternative.53,54 One of the keys to informed self-assessment is external feedback which is described as “clear, timely, specific, constructive feedback, preferably offered by trusted, credible supervisors in a safe environment, to inform a clinician’s self-assessment.”53 Informed self-assessment and external feedback go hand in hand as a clinician tries out what she learned and makes the determination to accept or reject the new learning. If she accepts the new learning as effective, she moves on to the final phase of making adjustments in practice.
During the final Adjusting phase, an individual will incorporate what she has learned into her daily routines; it will become a part of the routine that she uses to manage her patients. At this point, she must consider how new knowledge and skills will impact the day-to-day operations of her practice. She must consider the types of problems where the new learning is relevant. Will the individual use her new learning to solve routine problems, such as the new antibiotic regimen for a known infection? On the other hand, if the new learning were to be applied to a novel problem facing the clinician, deeper understanding of that novel problem and potential impacts of applying the new learning would need to be considered. Reexamining new learning through the lens of the type of problem to be addressed, routine vs. novel, necessitates a broad consideration of opportunities and barriers to adjusting her practice.
The implications of applying her new learning in the clinical workspace are considerable. The learner must consider whether the change needed is at the individual or system level. Determining individual vs. system implementation reconnects with her earlier assessment of scope of change needed during the Planning phase: accommodations, adjustments, redirections, or transformations. When system-level changes are needed, failure to consider the opportunities and barriers of a larger system implementation will make adjustments based on the individual’s new learning less likely to succeed.
The Adjusting phase is more difficult for early learners given that they do not control office functioning or systems of care. Learners at these levels can still consider the impact of sharing their new learning with other members of the health care team.
Cognitive Skills Needed Throughout the Master Adaptive Learner Process
Surrounding the gears of the individual learner’s mind in Figure 2 are two cognitive skills that are essential to learning in practice and span every phase of the learning process: critical thinking and reflection.
Critical thinking is defined as the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.55,56
The second cognitive skill needed throughout the Master Adaptive Learning process is reflection. Reflective skill can be defined as
a metacognitive process that occurs before, during and after situations with the purpose of developing greater understanding of both the self and the situation so that future encounters with the situation are informed from previous encounters.57
This skill, more than any other, allows clinicians to maximize the learning benefit from various experiences and workplace encounters. Combining critical thinking and reflection allows a learner to be intentional about their own learning and to understand whether the learning is effective.
Because health care is changing rapidly, training students and residents has to change as well to provide them with the skills necessary to learn, adapt, and thrive in the new environment. We provide this conceptual model to help medical students and residents develop the skills to become Master Adaptive Learners. We hope that this shared conceptual model will facilitate conversation between teachers and learners that allows for the analysis and diagnosis of learning struggles, as well as motivate individuals to be more effective and impactful in learning that improves the delivery of high-quality health care. Additionally, we believe that working from a shared conceptual model will also allow for a robust and unified research agenda to guide deeper understanding of the interaction between the clinician, her skill as a learner, and the clinical working–learning environment.
Acknowledgments:Figures 2 and 3 are images courtesy of the American Medical Association.
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