From the Summer Issue 2019
Workforce innovation is a key component in healthcare’s transformation. New care delivery models are taking shape in a landscape marked by healthcare reform, technological developments, aging populations, generational differences, and consumerism. These factors, among others, are prompting changes in the workforce and in healthcare organizations. Hospitals must hire and retain a workforce with the right size and skills, in the right place, and at the right time, or else they cannot achieve their quality, safety, and cost-effectiveness goals.
Organizational leadership and culture are the primary forces behind a workplace that can recruit and retain diverse groups of clinical and support professionals. What best practices can organizations employ as they reshape and optimize resources to attain value-based goals? This issue of Frontiers of Health Services Management delves into many facets of that question.
Complexities create opportunities for innovation. With technological advances and shifts in the continuum of care, clinical and support workers are being redeployed to fill new roles and redefined positions. Investments in training, recruitment, and retention initiatives are being made. Cultural transformation, flexibility, and cross-generational partnerships are optimizing labor resources. Meanwhile, supply and demand imbalances in tight labor markets are prompting talent wars, which lead to increased labor costs. In this environment, high-performing organizations are finding ways to create a culture that supports a diverse workforce prepared for different care models. They are discovering safe, collaborative, and productive approaches to deliver an excellent patient experience.
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