Madan, Alok; Borckardt, Jeffrey J.; Connell, Alexa; Book, Sarah B.; Campbell, Sallie; Gwynette, McLeod F.; Wimberly, Lisa A.; Wagner, Mark; Weinstein, Benjamin; McLeod-Bryant, Stephen; Cooney, Harriet; Herbert, Joan
Quality Management in Healthcare. 19(1):70-81, January/March 2010.
doi: 10.1097/QMH.0b013e3181ccbc53