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Integrating Patient- and Family-Centered Care With Health Policy: Four Proposed Policy Approaches

DiGioia, Anthony M. III MD; Fann, Melissa N. MPH; Lou, Feng MHA; Greenhouse, Pamela K. MBA

Quality Management in Health Care: April/June 2013 - Volume 22 - Issue 2 - p 137–145
doi: 10.1097/QMH.0b013e31828bc2ee
Original Articles

Achieving patient-centeredness in health care delivery has been difficult, in large part due to the lack of a replicable methodology. We describe the Patient- and Family-Centered Care Methodology and Practice (PFCC M/P), designed specifically for health care, to establish and sustain patient-centeredness in any care setting. The PFCC M/P meets the needs of all stakeholders—patients, families, providers, payers, and government—in improving the patient experience, patient safety, and clinical outcomes while decreasing waste and cost. We also propose options for aligning the PFCC M/P with policy as a means of bringing about widespread transformation in health care delivery.

Bone and Joint Center of UPMC (University of Pittsburgh Medical Center) (Dr DiGioia) and PFCC (Patient and Family Centered Care) Innovation Center of UPMC (Dr DiGioia and Mss Fann, Lou, and Greenhouse) at Magee Women's Hospital of UPMC, Pittsburgh, Pennsylvania.

Correspondence: Pamela K. Greenhouse, MBA, PFCC Innovation Center of UPMC, 3380 Blvd of the Allies, Ste 270, Pittsburgh, PA 15213 (greenhousepk@upmc.edu).

The authors declare no conflicts of interest.

©2013Lippincott Williams & Wilkins, Inc.