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Quality Management in Health Care:
doi: 10.1097/QMH.0b013e31827decaa
Original Articles

Diabetes Specialty Clinic: An Intervention to Improve Care for Veterans

Homa, Karen PhD; Detzer, Mark PhD; Morgan, Jennifer MS; Derry, Elizabeth RD, CDE; Merrill, Lou Ann RN, CDE; Whitley, Christina S. PsyD; Aaron, Jason MD, MPH

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Objective: People with diabetes who have chronically higher than normal blood glucose levels are at risk for a variety of health conditions, such as kidney failure, blindness, amputation, and a shortened life expectancy. At a Veterans Health Administration Medical Center (White River Junction, Vermont), a team of providers, diabetes educators, and psychologist noticed that patient education and therapy sessions were not effective for some patients and in addition the center had above the benchmark percentage of veterans who had higher than normal blood glucose levels. The team thought a new approach might work better and through feedback from staff and primary care providers developed the Diabetes Specialty Clinic (DSC). Our working theory was that veterans would make changes in diabetes self-management and improve their levels of blood glucose by sharing their experiences with other veterans in a supportive environment.

Methods: Both quantitative and qualitative methods were used to evaluate whether the DSC had a positive impact with the veterans. Hemoglobin A1c was obtained at the first group meeting and at 6 weeks, 6 months, and 1 year, along with 5 patient-reported outcomes obtained using 4 questionnaires.

Results: Thirty-nine veterans participated in the DSC. For the veterans who participated in the DSC for more than a year, 42% of the measures showed improvement, and they shared positive feedback on how the DSC influenced their behaviors by helping them engage in self-care activities.

Conclusion: The DSC seemed to be effective in creating a space for establishing relationships, resolving issues, and understanding the management of diabetes for veterans and health care professionals.

©2013Lippincott Williams & Wilkins, Inc.


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