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Quality Management in Health Care:

Evolving an Empowering Approach to Continuous Quality Improvement in Home Care.

McWilliam, Carol L.; Desai, Kathryn L.; Sweetland, Donnabeth

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Theory suggests that in an "empowering" organization all individuals assume genuine decision-making roles and control over their work. Unfortunately, many organizations actually stifle empowerment through creating new bureaucratic barriers as they implement structures to deploy quality management principles. The Oxford County Home Care Program describes how it redesigned its organizational structure to facilitate empowerment.

(C)1995Aspen Publishers, Inc.


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