Do you really need to have a policy and procedure in the office? Frequently they are seen sitting on the shelf, collecting dust. The answer is yes for a number of very important reasons. A policy and procedure manual is a tool to set guidelines and expectations on the basis of the mission and vision of the office. A well-written manual is a powerful training tool for new staff so they can get a feel for the office culture. Furthermore, it is a provincial or state legislative requirement that can reduce management's concern about potential legal issues or problems. If an office does not have a manual to set guidelines, the employees may be forced to make their own decisions to solve problems, which can often result in confusion, inconsistencies, and mistakes.
Tracey A. Hotta, BScN, RN, CPSN, is the Nursing Manager for Dr. Mitchell Brown in Toronto, Ontario, Canada, past president of ASPSN, and the Editor-in-Chief of Plastic Surgical Nursing.
Address correspondence to Tracey A. Hotta, BScN, RN, CSPN, American Society of Plastic Surgical Nurses, 45 Wild Cherry Lane, Thornhill, Ontario, Canada L3T 3T3 (e-mail: email@example.com).
The author has received no funding for this article.
The author reports no conflicts of interest.