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PRS Policy on Non-Receipt of Issue

PRS Policy for Non-Receipt of an Issue or for a Damaged Copy
12/22/09

  • Domestic PRS claims due to non-receipt or damage will be fulfilled by Lippincott Williams & Wilkins one time during the three month time period immediately following the publication of an issue. For example, a claim for the non-receipt of (or damaged) January 2010 issue will be honored by LWW one time through March 31, 2010.
  • International PRS claims due to non-receipt or damage will be fulfilled by Lippincott Williams & Wilkins one time during the six month time period immediately following the publication of an issue. For example, a claim for the non-receipt of (or damaged) January 2010 issue will be honored by LWW one time through June 30, 2010.
  • Claims for non-receipt or damaged journal should be made to a member of the ASPS Member Services Department who will:
    • Confirm the member's correct mailing address.
    • Input the correct mailing address into the ASPS Aptify system.
    • Send LWW (Toni Miller) an e-mail with the claim information.
  • LWW will process the claim and ship the journal issue(s) to the claimant, track claims, and note trends.