INSTRUCTIONS Combating workplace violence with peer mentoring
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Combating workplace violence with peer mentoring
GENERAL PURPOSE: To provide information to nurse managers about the impact of mentoring on the perception and management of workplace violence. LEARNING OBJECTIVES: After reading the article and taking this test, you should be able to: 1. Describe the behaviors included in the term “workplace violence.” 2. Identify the impact of mentoring on workplace violence.
- The phrase “nurses eat their young” implies
- older nurses refuse to work with new nurses.
- poor performing nurses are shunned because they increase the workload of other nurses.
- a negative relational culture exists that's especially detrimental to new nurse employees.
- the stress of nursing jobs impedes a healthy family/home life.
- New nurses' feelings of aloneness and vulnerability relate to
- loss of collegiality and the familiarity of the academic setting.
- financial instability and increasing debt.
- lack of coping skills and immaturity.
- New nurses are often disillusioned because
- experienced nurses don't support them.
- real world practices fall short of the standards learned in school.
- clinical practice is more difficult than expected.
- they can't practice competently and independently.
- The literature provides evidence that mentoring
- prevents workplace violence.
- protects new employees.
- enhances work relationships.
- facilitates rapid growth in clinical competence.
- The literature demonstrates peer mentoring
- attenuates new nurses' perceptions of experiences with workplace violence.
- increases new nurses' awareness of the prevalence of workplace violence.
- diminishes new nurses' awareness of the prevalence of workplace violence.
- increases new nurses' ability to cope with workplace violence.
- The mentoring program included
- classes on mentoring for mentors/mentees.
- self-defense training for mentors/mentees.
- training in team-building strategies.
- training in dealing with difficult people.
- Which activity enhance self-awareness?
- sharing communication and learning methods
- daily journaling to identify successes
- weekly debriefings for mentors/mentees
- completing an individual personality profile
- Mentors' journaling provided
- a report of each mentee's accomplishments.
- descriptions of mentoring difficulties.
- a means of determining the mentor's engagement for later recognition.
- an opportunity for the mentee to review and discuss his or her practice.
- The study determined that mentoring
- eliminated new nurses' anxiety.
- mitigated negative perceptions of coworkers.
- increased bonds between experienced staff members and new employees.
- increased staff retention by more than 50%.
- The study also determined that mentoring
- provided a safety net for new employees to make mistakes in the context of learning.
- significantly improved relationships.
- increased the speed with which new nurses achieved competency and independence.
- provided new strategies to address negative workforce behaviors.
- Which of the following reflects the violence continuum from anxiety to high stress?
- lack of support—intimidation—bullying—aggression
- intimidation—lack of support—aggression—bullying
- aggression—bullying—intimidation—lack of support
- bullying—aggression—lack of support—intimidation
- In this study, intimidation is defined as
- derision of the new nurse by another employee.
- the new nurse's perception that he or she was threatened, coerced, or singled out.
- an experienced employee expressing displeasure with the performance of a new employee.
- spreading gossip, rumors, or stories involving a new employee.
- Nurses reported higher levels of violence in relation to
- length of time at their job.
- length of time spent away from their mentor.
- stress, self-confidence, fear, and the perceived lack of support.
- response of management to their performance and progress.
- From the nursing staff perspective, the highest level of perceived violence is related to
- criticism from management.
- low self-esteem.
- times when the mentor was unavailable.
- negative peer interactions.
- Mentoring programs are needed to
- empower nurses to address negative workforce behaviors and hostile work environments.
- increase the number of nurses who enroll in residency programs.
- increase recruitment and retention.
- improve the ability of experienced nurses to communicate effectively with new graduates.
- Mentoring programs support which recommendation from the Future of Nursing report?
- Expand opportunities for nurses to lead.
- Ensure that nurses engage in lifelong learning.
- Nurses as full partners in redesigning healthcare.
- Nurses practicing to full extent of education.