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Why Don Berwick Is Almost Right: How Public Health Quality Improvement Operates Within Complex Systems

Beitsch, Leslie M. MD, JD; Moran, John PhD, MBA, CMQ/OE, CQIA, CMC; Duffy, Grace CMQ/OE, CQIA, CLSSMBB

Journal of Public Health Management and Practice: January/February 2012 - Volume 18 - Issue 1 - p 70–73
doi: 10.1097/PHH.0b013e31822ca3d3