Unhappy? Low Morale? Try The 5 Languages of Appreciation in the Workplace
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* Read the article on pages 144–149.
* Take the test, recording your answers in the test answers section (Section B) of the CE enrollment form. Each question has only one correct answer.
* Complete registration information (Section A) and course evaluation (Section C).
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* A passing score for this test is 13 correct answers.
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Registration Deadline: September 30, 2014
The author and planners have disclosed that they have no financial relationships related to this article.
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CE TEST QUESTIONS
General Purpose Statement To familiarize the nurse with five key components that can be used to communicate appreciation to staff.
Learning Objectives After reading this article and taking this test, the nurse will be able to:
1. Describe the appreciation gap in the workplace.
2. Identify the five key components for the effective communication of appreciation.
1. According to Steven Covey, next to physical survival, the greatest need of a human being is
a. psychological survival.
b. emotional survival.
c. sexual survival.
d. financial survival.
2. Which scripture specifically instructs Christians to appreciate and build others up?
a. Matthew 5:13
b. Ephesians 4:29
c. Peter 2:12
d. Thessalonians 3:13
3. Surveys have found that what percentage of workers have reported receiving no recognition or appreciation at work in the past 12 months?
4. What percentage of human resource executives indicate the key to keeping employees engaged and motivated is by showing them the company cares about their well-being?
5. What is the most important factor desired by employees?
a. appropriate salary
b. appropriate benefits
c. professional growth
d. being treated with respect
6. Researchers are finding that the level of employee engagement is
a. increasing significantly.
b. increasing slightly.
d. remaining the same.
7. A strong predictor of nurses' intent to stay with a current employer is the level of
a. professional growth.
b. job satisfaction.
c. pay and benefits.
8. When employees do not feel valued, they will do all except
a. consider leaving.
b. try to connect.
c. complain about work.
d. become discouraged.
9. Communicating appreciation does not require
a. financial resources.
b. human resource approval.
c. clinical skills.
d. employer approval.
10. According to Buckingham and Clifton, to excel as a manager and convert people's talents into strengths, which is needed?
a. mission statements
c. yearly reviews
11. Which has been identified as a basic language of appreciation?
a. constructive criticism
b. words of affirmation
c. nontangible gifts
d. acts of kindness
12. Actively listening to a person reflects which language of appreciation?
a. constructive criticism
b. nontangible gifts
c. words of affirmation
d. quality time
13. Scriptures that reflect the affirmation to others include
a. Proverbs 10:21.
b. Timothy 6:18.
c. Romans 16:16.
d. Matthew 20:26.
14. Which tool can be used to assess individual employee's language of appreciation?
a. Appreciating Communication Survey
b. Motivating by Appreciation Inventory
c. Communicating Appreciation Tool
d. Effecting Appreciation Index
15. Acts of appreciation need to be valued by the
16. For appreciation to be effective and believable, it must be communicated
b. after the occurrence.
d. at performance reviews.
17. Appreciation needs to be communicated in a way that
a. is standardized.
b. includes all.
c. is perceived as authentic.
d. includes words and actions.
18. To be communicated effectively, appreciation should be expressed in all ways except
a. consistently over time.
b. in a manner that reflects the presenter's authenticity.
c. in the language and actions valued by the recipient.
d. personally and individually.