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Relationship of Workplace Incivility, Stress, and Burnout on Nurses’ Turnover Intentions and Psychological Empowerment

Oyeleye, Olubunmi DNP, RN; Hanson, Patricia PhD, RN; O’Connor, Nancy PhD, RN; Dunn, Deborah EdD, RN

Journal of Nursing Administration: October 2013 - Volume 43 - Issue 10 - p 536–542
doi: 10.1097/NNA.0b013e3182a3e8c9
Articles

This study explored the relationships among perceived workplace incivility, stress, burnout, perceived turnover intentions, and perceived level of psychological empowerment among acute care nurses (medical-surgical and critical care) in community and tertiary hospitals through the lens of complexity science. An exploratory study was conducted, and findings demonstrate significant relationships among workplace incivility, stress, burnout, turnover intentions, total years of nursing experience, and RN education levels. Creating targeted retention strategies and policies that will be sensitive to the needs and interests of nurses at high risk for leaving their organizations is imperative for nurse executives.

Author Affiliations: Director, Patient Care Services (Dr Oyeleye); Professor (Drs Hanson, O’Connor, and Dunn), School of Nursing, Madonna University, Livonia, Michigan.

The authors declare no conflicts of interest.

Correspondence: Dr Oyeleye, Detroit Medical Center, Detroit, MI 48201 (ooyeleye@dmc.org).

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© 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins